My bill needs to be Re-Modified,check billing history drom 6/2014-6/2015

Contact us: www.xfinity.com 1-800-XFINITY
XFINITY Internet Economy Plus Internet Svc 06/06 - 07/05 39.95
Additional Usage 04/27 - 04/30 20.00
@$10/50GB
Modem Rental 06/06 - 07/05 10.00=THIS IS NOT SUPPOSED TO BE HERE,I RETURNED YOUR MODEM OVER A YEAR AGO BECAUSE AFTER PAYING RENT ON IT SINCE 2011 OF AUGUST WHEN I STARTED THIS SERVICE I SHOULD HAVE OWNED IT BY NOW,10 BUCKS A MONTH ADDS UP WHEN YOU LIVE ON A FIXED INCOME,AND AS FAR AS DATA USAGE,,I NEVER WANTED IT AND STILL DONT,SO IF I HAVE ECONOMY PLUS TO ME THAT MEANS JUST STRAIGHT INTERNET NO ADD ONS,,SINCE I CAN NOT AFFORD CABLE MY BUDGET CONSISTS OF NETFLIX AND HULU,IS HOW I WATCH TV,THE KIDS PLAY XBOX SO WHY YOU CHARGE FOR DATA USAGE ITS NOT EVEN FAIR THATS WHY I ASKED FOR JUST STRAIGHT INTERNET...NOW THE 10.00 A MONTH YOU HAVE CHARGED ME FOR THE RENTAL OF THE MODEM THAT WAS RETURNED IN JUNE OF 2014 COMES TO ABOUT 130.DOLLARS NOT COUNTING TAXES ETC...FROM JUNE 2014 TO NOW JUNE 2015,,,EITHER ADJUST MY BILL PERMANENTLY TO 49.00 AND NO HIGHER THAN 50 A MONTH OR I WILL STOP SERVICE WITH YOU AND GO TO at&T AT LEAST ON A CONTRACT I WILL ONLY HAVE TO PAY 15.00 A MONTH NO MATTER HOW MUCH DATA IS USED....I HOPE YOU UNDERSTAND THIS...SINCERELY REBECCA TRAUTLOFF...ps Will be calling Corp on Monday if this is not Fixed...
View Usage Detail at www.xfinity.com/usagemeter.
Total XFINITY Internet $69.95
Taxes, Surcharges & Fees
On Fri, 5/1/15, Comcast Online Communications <[email protected]> wrote:Subject: Online bill payment confirmation
To: "[email protected]" <[email protected]>
Date: Friday, May 1, 2015, 1:01 PM
Online bill
payment confirmation#yiv9665745047 .yiv9665745047ReadMsgBody {
width:100%;
#yiv9665745047 img {
display:block;
#yiv9665745047 html {
#yiv9665745047 .yiv9665745047strong {
font-family:Arial, Helvetica, sans-serif;
font-size:3px;
color:#3b3b3b;
#yiv9665745047 .yiv9665745047ExternalClass * {
line-height:100%;
#yiv9665745047 .yiv9665745047bodylink {
font-family:Arial, Helvetica, sans-serif;
font-weight:normal;
color:#2ea0dd;
text-decoration:underline;
Thanks
for authorizing payment. View your statement here.
Hello
We're
confirming that you've authorized Comcast to charge
$70.38 to your card specified below. Please keep in mind
that it may take 1 business day for your payment to process.
Payment Details:
Comcast Account Number: ***********71410
Payment Date: 5/1/2015
Payment Amount: $70.38
Name: REBECCA TRAUTLOFF
Card Type: VISA
Card Number: XXXXXXXXXXXX7925
Authorization Number: 030209
Confirmation Number: 1319227315

Are you saying that you purchased your own modem and are still being charged a leasing fee? If so then have the agents submit an "ER ticket for equipment research".

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