My C4599 only prints a third of a page now. How do I get it back to normal?

I reloaded drivers, rebooted computer. Turned off printer then back on. But nothing works to get it back to normal. It looks like it needs some kind of hardware reset. My friend at the HP printer group said that there is no such feature on this printer. Someone please tell me how I can get this printer to work like normal.
Thanks
Mike

Hi - did you manage to fix this problem? I'm having the same issue - very anoying!!!

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