My computer recently crashed. I had everything on an externa drive. I'm trying to reload my music into itunes from my external drive. I do not have an itunes library document for some reason. How do I get my library back onto itunes?

I'm trying to figure out how to access my music library from my external drive. I do not have a media library document and believe that I would have to create one based on the music that is on my external drive. Can someone help?

If you're running Windows 8.1, this seems to be a common theme, or some variation there of at least. Myself, I can't even back-up on my iPhone 4S which has iOS 7.1.2 and I'm running iTunes 11.3.0.54 and have resorted to purchased the iTunes Match service to ensure that music on my primary desktop PC (which is paired to my iPhone) will be available on both the iPhone and my Windows 8.1 laptop. Regarding backing up of the iPhone, I'm thinking about going to a third party solution until either Apple and/or Microsoft can figure out why Windows 8.1 is having so many problems with the current version of iTunes (as of this writing 11.3.0.54).

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Please help! i have broken my iphone, screens is totally smashed and black, photos are not on my icloud on pc for some reason, how do i get them onto my icloud without being able to use the phone? despratly need to acsess these photos on my pc.

please help, i have smashed my iphone 4 and the screen is black, but phone is still turned on and ringing. i had set it up icloud on my phone and pc before hand but not sure if i did it correctly as no photos are showing up on my pc, is there anyway i can get the photos from my phone to icloud via the pc, not being able to use the phone atall? or would i need to go on setting on the phone? please help i really need the photos of my children

Don't try to use iCloud for this. Instead, import them to your computer using your usb cable as explained here: http://support.apple.com/kb/HT4083. That will import photos and videos from your camera roll. You might also want to back it up before repairing or replacing it. You can do this by connecting it to your computer, opening iTunes, then going to File>Devices>Back Up; and to File>Devices>Transfer Purchases. This backup can later be restored to your repaired or replaced phone to recover your data.

I am not able to open your answer for some reason my computer is not opening it in Explorer, it's not responding and I keep getting error messages and I don't know how to open it in another browser when Explorer experiencing issues. Heather

I am not able to open your answer for some reason my computer is not opening it in Explorer, it’s not responding and I keep getting error messages and I don’t know how to open it in another browser when Explorer experiencing issues.
Heather

If you have IE version 10 go to TOOLS and change the option to use Compatibility View

HT4623 Hello! So I have a iPod 5th generation, and I just had a recent update, it was for iOS 6.1.3, and now for some reason, I can't get the iOS 7 update. Could anyone help me?

Hello! So I have a iPod 5th generation, and I just had a recent update, it was for iOS 6.1.3, and now for some reason, I can't get the iOS 7 update. Could anyone help me?

Apple's servers are slammed right now with iOS 7 downloads AND activation requests.
Be patient and try again later.

TS2755 My husband and I have iPhone 4S's. For some reason, my text messages show up on his phone. We share the Apple ID, and my settings are such that I send and receive from my phone number and email address. How do we correct this?

My husband and I both have iphone 4S's and for some reason he gets my text conversations w/ other people. We share the apple ID and I have my settings set to and from my phone # and email address. He is getting tired of being apart of text messages I am on. How do we remedy this?

Each of you need to have your own apple id's instead of sharing is the best way. But you can go to each phones settings, messages, send and recieve, and down to start new conversation from, and make sure each of you have your own email address with a check mark beside of it not the same address.

I used to have the iPhoto application and for some reason it is now gone. Do I have to pay 14.99 in order for me to be able to have it again or is there a way I can get it back. I have a MacBook pro 10.9.5 .

I used to have the iPhoto application and for some reason it is now gone. Do I have to pay 14.99 in order for me to be able to have it again or is there a way I can get it back. I have a MacBook pro 10.9.5 .

Depends on what you had
If you had iPhoto version 9.5.1 then you can reinstall from the app store under purchases
If you had any version of iPhoto '11 then you can install for free from the App store
If you had any earlier version of iPhoto (iPhoto '09 version 8.x.x) or older then you need to purchase iPhoto '11 version 9.x.x from the app store
If you had iPhoto '08 (version 7.x.x) or older then you also need to download and run the iPhoto library upgraded prior to launching the new iPhoto
LN

In the past when I have imported my dslr video/audio files and then my zoom audio files Final Cut Pro has organized them in pairs in my library. For some reason my video/audio and my audio are being organized seperately. How do I fix this? Thanks!

In the past when I have imported my dslr video/audio files and then my zoom audio files Final Cut Pro has organized them in pairs in my library. For some reason my video/audio and my audio are being organized seperately. How do I fix this? Thanks!

Thank you Russ! Seems as though the timestamp on my audio files was completely incorrect so it placed the files far away from the corresponding video. I've modified the timestamp information and this has helped. The hour/minute information is incorrect but at least now I'm in the ballpark. Thank you!

I can't download Lightroom for some reason. I keep getting this error: Exit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: DW006 ... -------------------------------------- Summary ------------------------------------

I can't download Lightroom for some reason. I keep getting this error:
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR: DW006 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: Adobe Photoshop Lightroom 5 5.4.0.0 Adobe Photoshop Lightroom 5.pkg_5.4 -----------
ERROR: DW006: Apple Package failed to install successfully.
ERROR: Third party payload installer Adobe Photoshop Lightroom 5.pkg failed with exit code: 1

Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/

TS1398 i have an ipod touch and for some reason cannot connect to itunes store. I have full wifi and can get on my safari and was able to update my apps before. I can still get apps but when i try to update it says cannot connect to itunes store. Some1 he

i have an ipod touch and for some reason cannot connect to itunes store. I have full wifi and can get on my safari and was able to update my apps before. I can still get apps but when i try to update it says cannot connect to itunes store. Some1 help!

See these previous dicussions:
App Store Updates (but only Updates)...: Apple Support Communities
Apps suddenly don't update: Apple Support Communities

I've added a pdf to itunes and i want to change it so its visible with an album (digital booklet). But for some reason, when i click get info, its all greyed out and the little box for read only is unticked. please help - urgent! thanks

I've added a pdf to itunes and i want to change it so its visible with an album (digital booklet). But for some reason, when i click get info, its all greyed out and the little box for read only is unticked. please help - urgent! thanks

Hi
My first thoughts are
• iMovie ill behaving - Trash the iMovie pref file - use to set things right
• in reg. to Photos - Did You change iPhoto Photo Library - Then iMovie get's lost as it peeks into iPhoto on start up to see where photos are stored. Set iPhoto back to first Photo Library (when iMovie is not running) then start iMovie.
Yours Bengt W

I have been using Voice memos for some time but now I get a message to say No Microphone Available how do I get the function working again?

I have been using Voice memos for some time but now I get a message to say No Microphone Available how do I get the function working again?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

TS2755 My wife and I have IPhone 5's. For some reason, we can call each other, and if I text her she gets it, but if she texts me I don't get it. Any one else ever have something like this happen?

My wife and I have Iphone 5's. For some reason, we can call each other, no problem, but if we text she receives my texts but I don't recieve hers. Any one ever have a problem like this, and more importantly, a solution? Thanks!

In Settings> Messages
make sure iMessage is turned on, and
in Settings> Messages> Send & Receive...
make sure you have your phone number listed under "you can be reached by imessage at"

I have had a reinstall nightmare getting my loops back they are in the apple library, I can access them through the media browser but I only have a few available through the loop browser, how do I get them all back there again? please help

I have had a reinstall nightmare getting my loops back they are in the apple library, I can access them through the media browser but I only have a few available through the loop browser, how do I get them all back there again? please help

"Where do I find my hundreds of dollars of downloads I have done since 2005?"
They will only be where you put them If you are doing the very basics, then they will be on your computer and they will be in your backup copy of your computer.
The itunes store is not global at all, never has been. You cannot redownload your content from another country. You can only use the countrys itunes store for the country that you are physically located.

I have all my photos but for some reason iphoto cannot read them?

I recently backed up all my photos and reinstalled Mac OS X 10.5.6. iphoto would not launch so I installed the iphoto Library Manager. now I can get iphoto to run but when I try to add my photos or direct it to a iphoto library I get the error message...
The following files could not be imported (they may be unrecognized file type or the files may not contain valid data)
I have also gotten...
The iPhoto Library is locked, on a locked disk, or you do not have permission to make changes to it.
I have gone in and tried to change the settings of the files to read/write and put in my password but then I get the " The following files could not be imported (they may be unrecognized file type or the files may not contain valid data)" error message?
Please help. I have all my photos but for some reason iphoto cannot read them? They are jpg files.
Message was edited by: Jengirlie

I recently backed up all my photos
How did you do this?
These Unable to Import and Locked Library messages are common symptoms of a damaged database file. As iPhoto Library Manager is unable to rectify the situation you'll need to do a Manual Rebuild as described in this article
http://docs.info.apple.com/article.html?artnum=107947
Regards
TD

My iphone is broken,and i came to store to change a new one today. When I come home, I found I lost my backup and may be mistake is made during before backup.The information in my previous iphone is really important for me? how can I get the backup back?

my iphone is broken,and i came to store to change a new one today. When I come home, I found I lost my backup and may be mistake is made during before backup.The information in my previous iphone is really important for me? how can I get the backup back?

If you don't have a backup then the only possible solution is to go back to the store and see if they can get your old phone and create a backup of that. I know very often that Apple employees will wipe the returned iPhones clean before shipping them back to wherever they ship them.
When you say your old phone was "broken" does this mean it is dead and won't turn on?
Do you have a Time Machine backup of your computer, or a clone that might have this info on it?
Other than that I hate to say you may be out of luck. Time Machine and/or a cloning program performed regularily will inevitably save your a** in situations like this.
Good luck
PM

My computer recently crashed. I had everything on an externa drive. I'm trying to reload my music into itunes from my external drive. I do not have an itunes library document for some reason. How do I get my library back onto itunes?

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