My creative cloud desktop app does not show the programmes installed

My creative cloud desktop app does not show the programmes installed so I cant update lightroom or any other programme, have unistalled and reinstalled but no change

Hi Roni-
If you updated the desktop installer and the screen is blank: try this:
Rename the opm.db file.
Close the Creative Cloud application if it's running.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
Rename the opm.db file to opm_old.db
Launch Creative Cloud
(help finding hidden files on mac:http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html.)

Similar Messages

  • My Creative Cloud desktop app does not show any information anymore

    It used to list all my apps and give me the option to update when applicable. Now it just shows Help, Open as Window and Quit Creative Cloud

    Hi Roni-
    If you updated the desktop installer and the screen is blank: try this:
    Rename the opm.db file.
    Close the Creative Cloud application if it's running.
    Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
    Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
    Rename the opm.db file to opm_old.db
    Launch Creative Cloud
    (help finding hidden files on mac:http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html.)

  • My Creative Cloud desktop app does not display any means of signing in to my account. What would be the reason?

    Creative Cloud desktop app does not display any means of signing in to my account. What would be the reason

    BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
    or
    Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • Creative Cloud Desktop App does not upload CERTAIN files

    Trying to use the Creative Cloud Desktop app to manage my Adobe Audition Files. The entire folder structure syncs, but individual files keep failing. The desktop app does not show any useful messages, but I found this error in the CoreSync.log file.
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    Hi Kendr1ck,
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  • Creative Cloud Desktop App Does Not Work

    Since the last updates, the Creative Cloud Desktop app no longer works.  That is, I can no longer sync files, upload files, or update apps.  Everything with the Creative Cloud Desktop App used to work fine.  I am using Windows 7, 64 Bit system. 
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    I have tried to solve this problem by turning file and font sync off and then back on, or logging out and then back in.
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    Are you getting Error code 1 while running CreativeCloudInstaller.dmg file ?
    If so , follow below steps :
    Important :  Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud setup, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
    1)
    Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
    (Applications>Utiliites)
    Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
    2)
    Click on the below link and download & run Adobe Cleaner tool :
    Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
    https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordi on-item-par/procedure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleaner Tool.zip
    3) Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.
    https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

  • My Adobe Cloud desktop app does not show login fields

    Hi Folks,
    Unfortunately when I open my adobe cloud desktop app, the cloud app shows up but the login fields do not appear and I cannot login anymore nor I can use my programs anymore.
    Does anyone has an answer to this issue?
    Thanks
    R

    BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

  • My Creative Cloud Desktop app closes suddenly when loads palicativos installed. I can not update my apps. What i do?

    My Creative Cloud Desktop app closes suddenly when loads palicativos installed. I can not update my apps. Already reinstalled the desktop app CC often using adobe cc cleaner. It does not uninstall the normal way. What do I do? I can not contact anyone here in Brazil. I've tried phone, facebook, email and chat.

    Hi etges,
    Kindly check the below mentioned link and revert if problem persists.
    Link:  CC applications crashes immediately after launch
    Thanks,
    Atul Saini

  • Creative Cloud Desktop application does´t recognize the apps installed

    Hi, today the Creative Cloud Desktop application does´t recognize the apps installed: all the CC2014 apps, but I´ve all installed. All the actives are synchronized, and those are recognized. I try to unistall some apps but also give some errors. All the problems came because Yesterdar I tried to update After Effects CC

    THanks, Sheena
    I did most of the list, and i could not fix it.
    All the problems began when i tried to update After Efects CC to After Effects CC2014, yesterday... The update did not progress, with a error message, i followed help doc to fix that too, but i couldn' t... Today when i ligth the Mac, i surprise with this new problem.
    IN the desktop Aplication  i can see the activs (type, svc, etc, i hace download previouisly) without problem, and the historial...
    I use a Mac OSX  10.9. The last mavericks... Do i have to uodate to Yousemite to fix it at all ?
    THanks you
    REgards

  • My installation is complete but the Creative Cloud desktop app is not launching..

    My installation is complete but the Creative Cloud desktop app is not launching so I can't move forward

    Rachaele40456162 do you receive any specific error messages?  What operating system are you using?

  • I cant launch creative cloud desktop app... it is already installed...

    i cant launch creative cloud desktop app... it is already installed...

    Online Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • Creative Cloud desktop app doesn't show apps/can't update

    Hello,
    I am trying to update my current Creative Cloud apps, specifically Premiere Pro CC to the latest release.
    I have installed the Creative Cloud desktop app which launches the Home tab but when I click on the Apps tab
    I don't get any apps listed. I click on the Reload button but nothing happens.
    I have a solid internet connection.
    The error says: Download error. Please retry to try again or contact customer support.
    Any tips on how to solve this?
    Please send help asap!
    Thanks very much,
    Mabel

    Please check if these links are useful.
    Not all apps displayed for download | Creative Cloud desktop app
    http://helpx.adobe.com/creative-cloud/kb/apps-panel-reflect-creative-cloud.html
    Hope it helps you.
    Regards
    Rajshree

  • My Creative Cloud Desktop App is not responding

    On Mac OS X 10.9.4
    So this is what happened:
    Creative cloud desktop was originally not syncing, so I tried logging out and back in.
    Desktop app froze and wouldn't let me access the app. Activity monitor listed it as "not responding". Tried force quit and reopen, same problem.
    Tried restarting machine, no effect. Tried to uninstall, uninstaller is stuck on "not responding".
    Not sure where to go from here.
    Any help would be appreciated!
    Thanks

    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Creative cloud desktop application does not dowload! Err code 205

    I am about to go insane!
    Everything was working fine for about 5-6 months now. Today Creative Cloud gave me an update reminder. Tried installing it gave me an error.
    Uninstalled the adobe app manager and the creative cloud desktop app , downloaded everything again. When the the creative cloud desktop application is in process of the installation it gives me an error.
    I tried a lot of the solutions said in the threads none worked for me.
    Now none of the Applications downloaded work!!
    I am running it on  Macbook Air OS X 10.9.5
    I instantly need to fix this issue any help?
    Begüm

    Errors 201 & 205 & 206 & 207 or several U43 errors
    -http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Creative Cloud desktop application does not load properly under Windows 8.1

    I'm having a very strange problem with the CC tool too.
    When I open it I just see an empty box with a smaller dialog inside it showing the icon. It won't close and I can't interact with any of the windows. The only way to get rid of it is to kill it via task manager. I've tried the "rename opm.db file" hack and this makes the CC app ask for my Adobe credentials as though its going to work, but then ends up showing the same thing. I've attached a screengrab of what's happening. Windows 8.1 FWIW.

    Branching this to a new discussion.
    NPotter.UK please make sure you are using version 1.2.1.260 or later of the Creative Cloud desktop application.  You can find more details at Creative Cloud desktop missing text | Windows 8.1 - http://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-missing-text.html.

  • I can't use the product because the creative cloud desktop app will not install .

    Windows 8.1. I was able to download light room, but at the creative website, when I click on a download nothing happens.  I was able to get the .exe down load file for creative clouds.. It seems to download and install with out issues until the very end it states" something happened", and a link to support appears.  So, I've put in most of the time tonight to get it fixed and there is no support. I'm tempted to give it up., or, if I can uninstall all remnants of adobe I bet it would install fine.  Is there an app that does a total adobe un install for remnants that cause this?  My fire wall and permissions are all checked .  went through the whole double check of my account.  My password was not stolen etc.

    Run the Cleaner Toll and try again:
    http://www.adobe.com/support/contact/cscleanertool.html
    Mylenium

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