My Firefox browser gets blocked by a request for more identity info when trying to access my bank account or pay a bill with my credit card.

Question

My server has looked at the problem and we uninstalled Firefox and installed latest version. no change, they think it may be caused by a Firefox add on. Can use internet explorer from the same computer with out this problem. Any ideas?

Answer 1

''FredMcD [[#answer-696985|said]]''
<blockquote>
Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there?
While still in Safe Mode;
Type '''about:preferences#advanced'''<Enter> in the address bar.
Under '''Advanced,''' Select '''Network.'''
Look for '''Configure How Firefox Connects''' and press the '''Settings''' button.
Check the settings.
</blockquote>
>_< Safe mode* (and a router reset Just In Case) didn't cure the problem, nor did changing from "use system proxy settings" to "auto-detect proxy settings". I have not, to my knowledge, ever set any proxy settings personally.
*IIRC, I run NoScript, flash, and probably a media plugin or two that came with FF or something (as in, I didn't specifically seek it out). Got an old PDF converter that's been obsolete and was safely Off in its obsolescence, not causing any problems. Nothing particularly Wacky, to the best of my knowledge.
<blockquote>
Some problems occurs when your Internet security program was set
to trust the previous version of Firefox, but no longer recognizes your
updated version as trusted. Now how to fix the problem: To allow
Firefox to connect to the Internet again;
* Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
* Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see
'''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}
</blockquote>
Unfortunately, I already found and implemented that tip. It failed to fix the problem, which prompted me to file this question. :-/