My Galaxy Note 10.1 White 16 gb HELP!

hello my tablet wont turn off like if i push down the power button a introduction video will come up and its soooooo annoying any answers will help please i would like if someone from bestbuy would answer it too thanks

Hello galaxynote,
I'm sorry you're having trouble with your Note. It sounds like you may need to perform a hard reset to try and clear up any software ticks. Consider backing up your data and doing a factory reset. You can find more info on how at Verizon's support site (linked below).
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=43841
If that doesn't work, feel free to bring it by the Geek Squad desk at your local Best Buy store. Our agents would be glad to take a look.
Cheers,
Douglas|Social Media Specialist | Best Buy® Corporate
Private Message

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