My hard disk is damaged and i have no external hard drive, and i was wondering, if i sent my computer to Apple, would they back up my files for me before repairing it?

My hard disk has been damaged for about 4 months now. When I ran the disk repair under disk utility, it told me to back my files and send it in for repairs. My problem is that I had a external hard drive, but I lost it, so I obviously can't back up my files. Also I tried using other external hard drives and that didn't work, pretty sure it was because they were not formatted for a mac. So my question is that if I send my computer to Apple, for repair, that would they back up my files there before repairing my computer. It could be a dumb question but at least I asked. Also my mouse pad no longer works. The "clickability" of it stopped about 3 months or so after getting the computer and just around last Christmas the mouse would not click anymore at all, it would move if one put there fingers on the mousepad but it would not "touch click" anymore. So yeah, help!
And the OS X was still a snow leopard, not sure the number of the OS.

Can't you just get another external drive, format it for Mac OS Extended (Journaled) and backup some if not all of your files? Apple's not in the data recovery business. You should have maintained a backup and now it might be too late. Your best bet would probably be just to call it a loss and buy both an internal, to put in your machine, and an external, for backup purposes. You can boot from your installer disc, format the 'new' internal and begin restoring your apps at least.
I'll never understand why some people don't have backups. Drives fail. It's best to have redundant backups so that all three or four drives don't all fail at once.
Sheesh - I know that I'm not helping your problem but maybe now you've learned your lesson and others will as well.
Clinton

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I have a MacBook Pro. I was gone for 30 days and when I got back it tells me that my startup disk is full. I have a 500 GB drive and it shows that I have about 500 MB available. It constantly changes. How do I fix this?

I have a MacBook Pro that is telling me my startup disk is full. I left for 30 days and when I came back to use it, it tells me that the disk was full out of 500 GB. I don't have that much on it and it was perfectly fine when I left. I Verified the disk through disk utility and it told me it had issues so then I repaired it and it said everything is fine. It still says the hard drive is full. How do I fix this problem. Any help is greatly appreciated.

Have a read here Where did my Disk Space go?
Stefan

I am a new Macbook Pro user (just the 13" baby). I have an external DVD drive and would like to load onto my Mac and then onto my iPad - how do I do this?

I am a new MacBook Pro user - actually totally new to the Mac goodies and am having a bit of trouble sorting out how to get a DVD from my external DVD player onto the Mac and then onto my iPad (I travel a lot!). I have been a windows user for many years and am still trying to learn all the bits and pieces. I have VLC on this - don't have any trouble playing a DvD, just don't know how to do the rest i.e. rip it, change to an MP4 and get it onto my other device. Please help! You are more than likely to see many more "how do I do this" on here!

program called MDRP to rip it...... then use Wondershare to convert it, also Iskysoft video converter is an option.
You dont have to put it ON the Ipad, once on the Mac, you can Stream it wifi to the Ipad using the $2 program called VLC STREAMER (not VLC, but streamer made by VLC),.... best APP for your Ipad to stream videos from your MAC to your Ipad.
A direct DVD to MP4 converter : http://www.xilisoft.com/dvd-to-mp4-converter-mac.html

I have an external hard drive that shows up in disk utility but Verify and Restore are greyed out.

I have an external hard drive that shows up in disk utility but Verify and Restore are greyed out. I am trying to determine what is wrong with the drive.
I need the data on the drive and it won't show up in Disk Warrior. I have tried different Mac's and different USB cords only to find the same outcome. When selected in Disk Utility the information read as such...
Disk Description : WD Elements 1023 Media                      Total Capacity : 500.11 GB (500,105,740,288 Bytes)
Connection Bus : USB                                                               Write Status : Read/Write
Connection Type : External                                                     S.M.A.R.T. Status : Not Supported
USB Serial Number : 575837314135304D36373132        Partition Map Scheme : Unformatted
As the drive shows in Disk Utility there must be some life left in it surely. There is a possibilty that the physical connection between the USB cord and the external drive is damaged but since the drive shows up I believe it's unlikely... before I give it to the pro's is there anything else I can do to diagnose the issue?

Hello,
I have just experienced the same thing!
Although my external drive shows in Disk Utility, it does not show in Finder.
And the Verify/Repair buttons are also greyed out.
Also, although the drive is 2TB. DU shows it as having Total Capacity of only 4.14GB! (Which should be the Free Space).
I was wondering if you solved your problem, & if so, would you share your solution.
I´m afraid to Erase in case I lose all my Data on the drive.
Thanks in advance for your reply!

I am using Windows 8.1 i have an External Hard Disk and one drive is now inaccessible due to sudden power failure few days ago. Now it shows "Data error (Cyclic redundancy check)". I want all my important files and Pics. How ?

Hi,
I am using Windows 8.1
I have an External Hard Disk i have partitioned it to 4 parts.
One drive is now inaccessible due to sudden power failure while listening Music from that drive few days ago.
Now it shows "Data error (Cyclic redundancy check)".
I tried all the procedures provided here like
chkdsk /f, diskpart, rescan etc
but no result :( (i mean all processes failed. They could not detect the drive).
Please help me to get those data, pictures and project files.
thank you

Then why aren't you posting this in the Windows 8 forums found @
http://social.technet.microsoft.com/Forums/windows/en-US/home?category=w8itpro
This is a Windows 7 forum for discussion about Windows 7.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

I have an external hard drive from my time capsule that stopped working on me. I am attempting to access the data with a hard drive reader on my MAC. I am able to see the drive in disk utility and under system info USB. But I am unable to access the data.

I have an external hard drive from my time capsule that stopped working on me. I am attempting to access the data with a hard drive reader on my MAC. I am able to see the drive in disk utility and under system info USB. But I am unable to access the data and it does not show on the desktop when connected.

Ok if disk utility was able to verify the drive I doubt there is any problem.. are you trying to open a TM backup??
You need to mount the sparsebundle then check the actual info inside the bundle.
Don't use disk warrior.. if the disk has verified then unless you deliberately deleted files there is nothing that is going to do.
Pondini has a lot of stuff about getting access to the sparsebundle.
http://pondini.org/TM/17.html
But if you have copied info to the TC that is now gone.. and the disk is ok.. I am not sure.. the TC will not have deleted the files itself.

Help! 13" macbook pro will not boot. Tried running disk repair from HD recovery, not repairable. Trying to reinstall OSx Lion, says disc is locked. Do I have to erase the drive and lose everything? I also have Bootcamp installed, will boot to Win OK

Tried running disk repair from HD recovery, not repairable. Trying to reinstall OSx Lion, says disc is locked. Do I have to erase the drive and lose everything? I also have Bootcamp installed, will boot to Windows no problem.

Hotrodmkviii,
try rebooting in Recovery mode, but when you reach the Mac OS X Utilities menu, run Terminal (from Utilities in the menu bar) instead. Inside the Terminal window, give it the following command, and then press the Return key:
diskutil list
Please include in your reply the output from that command.

I have an external hard drive that is partitioned three ways. I have made an install disk out of one partition. How can I use this partition, and not the whole drive with bootcamp assistant?

See title.
When the drive is plugged in, boot camp assistant says that no installer can be found, but the application doesn't list the three separate partitions like finder/disk util does.
I am using a mid-'12 retina mac running os X 10.9
Hopefully this is an easy fix.
Thanks in advance.

Hello,
I have just experienced the same thing!
Although my external drive shows in Disk Utility, it does not show in Finder.
And the Verify/Repair buttons are also greyed out.
Also, although the drive is 2TB. DU shows it as having Total Capacity of only 4.14GB! (Which should be the Free Space).
I was wondering if you solved your problem, & if so, would you share your solution.
I´m afraid to Erase in case I lose all my Data on the drive.
Thanks in advance for your reply!

Hard disk stop working how can recovery may new hard disk on mac book pro and i not have recovery disk the recovery is installed in soped hard disk

i have macbook pro the recovery is in hard disk and not have recovery disk and hard disk stop working now i want to change hard disk but how can i recovery my macbook pro can help me ?

"it shows macintosh HD OSX 10.9.5 but the hard drive that is supposed to be in the upper right corner is not showing up. So it is booting from that drive."
Ok go to "Finder" preferences and make sure the "Hard disk" box is checked.
That will make your boot disk show up in the upper right corner. You can tell it's a boot disk because all the files will look like this instead of just being blank files.

My drive collapsed. I have an external hard drive. How can I put all my files there, using disk utility?

So my MacBook Pro collapsed one day, and it turns on but only "Restarts" and shuts itself down on the procesa. The only thing I have access to is that 'Command + R' thing. There I tried "Verifying" and "Reparing" the Diak but the message of "Cant repair disk backup as many files as possible, reformat the disk and restore" popped up. So I have am external hard drive with more than enough space to put all of my files in there. my question is: HOW DO I DO THAT? from disk utility. Can somone please help me? Please! Step by step cause ptherwise I will mess it up and I really dont want to lose all the memories I have in my computer.

After you restart so you have access to Disk Utility, with the external drive connected, choose the external drive from the left sidebar of the DU window. If the drive has not been formatted for the Mac, choose Partition from the buttons top center of the main window. Give the drive a name, you can leave it as one partition if you like, make sure the format is set as Mac OS X Extended (Journaled), and the partition table is GUID. Then Apply and acknowledge that you know this will erase the disk.
Then go to the button that says Restore. Drag and drop the internal drive, Macintosh HD is most common, to the Source box, and drag and drop the external drive to Destination box. Then Restore.
That will create a clone of the internal and that will be a bootable clone.

I have an external hard drive that was formatted by a PC and has files and directories etc. I want to format it and use it on my IMAC for backup but I can't seem to write to it nor can I delete current content. How do I initialize it for use with the MAC?

I have an external hard drive that was formatted by a PC and has files and directories copied to it etc. I want to use it on my IMAC for backup. I see it on my my IMAC . I can open files etc. But I can't seem to write to it nor can I delete current content. I don't care if I lose current content. How do I initialize it for use with the MAC?

You can't write to it because it's formatted as NTFS which OS X will read but not write to. If you want to continue using the drive with both a PC and OS X you will need to download and install NTFS-3G so you can then write to it from your Mac. You can get NTFS-3G at:
http://www.macupdate.com/app/mac/24481/ntfs-3g
If you want to use the drive exclusively with your Mac then move the data off it and reformat it in Disk Utility (Applications - Utilities - Disk Utilities) as Mac OS Extended (Journaled.)

HT1660 Can I play movies and music from my external hard drive or do I have to re-instll them on my computer?

Can I play my movies and music from my external hard drive or do I have to reinstall it on my computer?

Hello B3NN13,
If you would like to add the music from your external hard drive to iTunes without copying it to the iTunes Library on your internal hard drive, you may find the following article helpful:
Add files to your library without adding them to your iTunes folder
When you add an item already on your computer to your iTunes library, iTunes places a copy of the file in your iTunes folder. The original file remains in its current location.
You can change this setting so that files are added to your iTunes library without being added to the iTunes folder. You might want to do this, for example, if you prefer to store video files on an external disk but still want to view them in iTunes.
Choose iTunes > Preferences, and click Advanced.
Deselect the checkbox next to “Copy files to iTunes Media folder when adding to library.”
From now on, when you drag a file to your library or choose File > Add to Library, the item appears in iTunes, but the actual file isn’t copied or moved.
Tip: You can temporarily reverse this setting by holding down the Option key while you drag files to the iTunes window.
iTunes 12 for Mac: Change where your iTunes files are stored
Sincerely,
- Brenden

If i move my iphoto & iMovie source library / Events and Projects to an external hard disk, due to size, will my existing slideshows work ?

I need to move my photo library and Movies (Events and Projects) to an external hard disk as my 700gb drive on my iMac is now full (*see note below)
I have brought 2 Samsung External drives (3TB each) which I plan to partition each for Photos and Movies i.e 2 partitions on each drive, and will use one for use with iPhoto and iMovie, and the other drive for a dedicated backup. I will backup the remainder of my iMac hardisk to a seperate disk.
What has just occured to me is that after I have moved the libraries I cannot see how existing iMovie projects and iPhoto Slideshows will work, as each Application will be looking for the source files on the original iMac hardisc (I assume).
I am running Snow Leopard v10.6.8 ( I did not want to upgrade to Mountain Lion as I was told the iPhoto and iMovie changes were a 'backward' step. However I now want to upgrade to Mountain Lion, for security updates reasons mainly, and so need to free up my hard drive.
Can anyone advise on the best way to proceed ?
* - the iMac hard disk become full very suddenly, possibly due to duplicates, as I have noticed duplicate events and clips in my iMovies event library. I have noticed that some events are also now not showing, with message 'No video clips match the current selection' (I have not search criteria set).
Thanks

I was planning on manually backing up my external to the time capsule - but is there a way to set it up to back up automatically instead?
Time Machine will backup up automatically - you can not have your iPhoto library on the same volume as the TM backup (it will not work and it would not be a backup)
Dragging the iPhoto library to any external drive will backup it us also
I was also thinking about having the library copied to another external (I mean we're talking about irreplaceable photos here) - would i just drag a copy of the library to that drive as well?
Yes - that is a good idea - I run TM giving me hourly backups and a daily clone of my entire system giving me a bootable backup - plus do an occasional TM backup at our second home so I have one off site
is it possible to deal with my imovie library in the same way? so all my movies and photos are on my external?
Probably - but I use iMovie very little - better question for the iMovie forum
LN

Hi, Can anyone recommended software to import dvd to iMovies. I need to import about a dozen homemade DVD's and edit them into a single DVD comprising the 'best bits'. How best can I do this. I have an external hard drive available for the job

Hi, Can anyone recommended software to import dvd to iMovies. I need to import about a dozen homemade DVD's and edit them into a single DVD comprising the 'best bits'. How best can I do this. I have an external hard drive available for the job

You need to convert the VOB files in the TS-Folder of the DVD back to DV which iMovie is designed to handle. For that you need mpegStreamclip:
http://www.squared5.com/svideo/mpeg-streamclip-mac.html
which is free, but you must also have the Apple mpeg2 plugin :
http://store.apple.com/us/product/D2187Z/A/quicktime-mpeg-2-playback-component-f or-mac-os-x
(unless you are running Lion in which case see below))
which is a mere $20.
Another possibility is to use DVDxDV:
http://www.dvdxdv.com/NewFolderLookSite/Products/DVDxDV.overview.htm
which costs $25.
For the benefit of others who may read this thread:
Obviously the foregoing only applies to DVDs you have made yourself, or other home-made DVDs that have been given to you. It will NOT work on copy-protected commercial DVDs, which in any case would be illegal.
And from the TOU of these forums:
Keep within the Law
No material may be submitted that is intended to promote or commit an illegal act.
Do not submit software or descriptions of processes that break or otherwise ‘work around’ digital rights management software or hardware. This includes conversations about ‘ripping’ DVDs or working around FairPlay software used on the iTunes Store.
If you are running Lion or later:
From the MPEG Streamclip homepage
The installer of the MPEG-2 Playback Component may refuse to install the component in Lion. Apple states the component is unnecessary in Lion onwards, however MPEG Streamclip still needs it. See this:
http://support.apple.com/kb/HT3381
To install the component in Lion, please download MPEG Streamclip 1.9.3b7 beta above; inside the disk image you will find the Utility MPEG2 Component Lion: use it to install the MPEG-2 Playback Component in Lion. The original installer's disk image (QuickTimeMPEG2.dmg) is required.
The current versions of MPEG Streamclip cannot take advantage of the built-in MPEG-2 functionality of Lion. For MPEG-2 files you still need to install the QuickTime MPEG-2 Playback Component, which is not preinstalled in Lion. (The same applies to Mountain Lion even though that has it preinstalled.) You don't have to install QuickTime 7.

I have an external hard drive which has my i-photo on it & some movies from i-movie that I have on disk now. But for some reason my ehd has a caution symbol on it & I can't move my event to free up space on my hd so that I can export i-movie events. Help!

I have an external hard drive which has my i-photo on it & some movies from i-movie that I have on disk now. But for some reason my ehd has a caution symbol on it & I can't move my event to free up space on my hd so that I can export i-movie events. Help!

Usually the caution symbol means that it's formatted as a PC compatible format like NTFS or most likely FAT32. For iMovie to use it the ehd must be formatted Mac OS Extended. Then iMovie will show it without the caution symbol and you can drag/drop open any Event/Project from that hard drive.
To find out if it's formatted as PC:
Go to the desktop, holding down the Control key click on that ehd and in the pop-menu choose 'Get Info'
Under Format: It will say whether or not it's Mac OS Extended (Journaled). The only way to undo a PC formatted ehd would be to copy everything off of it first, Erase/Format the drive using Disk Utility in the Applications>Utilities folder on your Mac, choosing the Mac OS Extended (Journaled) format in the pull-down menu there.

My hard disk is damaged and i have no external hard drive, and i was wondering, if i sent my computer to Apple, would they back up my files for me before repairing it?

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