My househoulse is full of Apple products. We have Ipad, Ipod, and Iphone, but they are all registered under same email. Therefore, we can not facetime with each other. Does anyone know how I could change this?

How do I facetime with the same email address on the Apple product?

The iphone identification should be its phone number, for other devices, such as ipad, ipod, imac you must generate a new e-mail address for each. You can do this by using Yahoo mail, google mail, or perhaps the e-mail system that your internet service provider offers. The point is, each unit needs its own id.

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My ipod 4g was working fine until i locked the screen but when i tried to turn it back on the screen stays black and its been 3 days. Does anyone know how i could fix this?

my ipod 4g was working fine until i locked the screen but when i tried to turn it back on the screen stays black and its been 3 days. Does anyone know how i could fix this?

- Charge the iPod for half an hour. Then reset the iPod:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- if still not working, connect to your computer. If iTunes sees the iPod, restore the iPod.
- If still problem, place the iPod in recovery mode and then try to restore the iPod. For recovery mod see:
iPhone and iPod touch: Unable to update or restore

I have music match. Several songs are combined on one song so that it will not download from the cloud, does anyone know how to fix this?

I have one song listed but when I go to download it from the cloud it shows 480 songs and never downloads it. This is music that I own so I don't understand why this isn't working right. Can anyone help?

Delete the current copy of the song from iTunes and then download again (free) from your purchased history.
If the problem persists contact iTunes Store support staff through the report a problem links in your account history.
tt2

I recently changed my apple ID but my previous apple ID is associated with my icloud account. I'm setting up my new iphone 6 and cannot complete the set up until I can sync my icloud account. Does anyone know how to change the icloud id?

I recently changed my apple ID but my previous apple ID is associated with my icloud account. I'm setting up my new iphone 6 and cannot complete the set up until I can sync my icloud account. Does anyone know how to change the icloud id?

Do the following:
Make sure you are signed into iMessage and FaceTime with your current ID. If they are signed into the old ID, go to Settings>Messages>Send & Receive and Settings>FaceTime, tap the ID, sign out, then sign back in with your current ID.
Then temporarily recreate the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. (You should not have to verify the old email account so it doesn’t matter if you no longer have access to it.) Now go to Settings>iCloud, turn off Find My iPhone and enter your current password when prompted (even though it prompts you for the password for your old ID). Then go to Settings>iCloud, tap Sign Out and choose Delete from My iPhone when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address back to the way it was. Now you can go to Settings>iCloud and sign back in with your current iCloud ID and password (your data will download back to your phone).

Please help! We got a used Mac Mini and we don't have the former owner's password, so we can't install anything like flash player. Does anyone know how to get around this?

Please help! We got a used Mac Mini and we don't have the former owner's password, so we can't install anything like flash player. Does anyone know how to get around this? I don't know how to wipe the hard drive, and the support online doesn't seem to work.

As posted previously:
Reinstall OS X without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
If installing Leopard the process is similar in some respects. If you wish to begin anew then after selecting the target disk click on the Options button and select the Erase and Install option then click on the OK button. To install over an existing system do the following:
How to Perform an Archive and Install
An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

HT5569 I am unable to get my iPhone 4S to connect to any wifi connection, I have reset my phone as well as visitedn my cellular provider without success. Does anyone know how I could possibly get my phone to connect to wifi?

I am unable to get my iPhone 4S to connect to any wifi connection, I have reset my phone as well as visitedn my cellular provider without success. Does anyone know how I could possibly get my phone to connect to wifi?

Thanks for the responses, they have been very illuminating!
This is very disappointing from The Carphone Warehouse. If they had mentioned this when I went into their stores, I wouldn't have completed the purchases. I bought two phones at separate outlets and neither of them told me this.
I have been in contact with T-Mobile already as I thought they had sneakily applied a software update that locked the phone. They have denied locking it and suggest that it is something that Apple do. Their solution was a factory reset.
I have a call logged with Apple this afternoon, so will see what they suggest. Hopefully they will give me something that I can take to The Carphone Warehouse or T-Mobile.

I no longer have access to my icloud email and don't know the answers to my security questions. Does anyone know how to work around this to reset my icloud ID without losing my info? I haven't backed up in a year because of this.

I no longer have access to my icloud email and don't know the answers to my security questions. Does anyone know how to work around this to reset my icloud ID without losing my info? I haven't backed up in a year because of this.

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(123381)

I have an iPhone 5 and if I make a call it goes blank hangs up on the people and then proceeds to facetime them automatically. Does anyone know how to fix this? It only started with ios7

I have an iPhone 5 and if I make a call it goes blank hangs up on the people and then proceeds to facetime them automatically. Does anyone know how to fix this? It only started with ios7

Judging by all the posts on the forum, there seems to be an issue at Apple's end, although they have made no announcement on their status page. Unfortunately, we may have to wait until Apple is more forthcoming with information.
http://www.apple.com/support/systemstatus/

Just purchased and installed lightroom 5 along with update. Upon attempting to import photos received "AgCreativeCloudUtils" message. Does anyone know how to move past this. thanks

Just purchased and installed lightroom 5 and the update. Upon attempting to import photos received "AgCreativeCloudUtils" message. Does
anyone know how to move past this.
thanks

Without proper system info and other technical details nobody can tell you much. This could be something to do with the sync features, so as a start turn that stuff off.
Mylenium

I have installed mountaion lion and I am getting an error 150:30 that prevents me from opening my photoshop cs4 extended. Does anyone know how to fix this?

I have installed mountaion lion and I am getting an error 150:30 that prevents me from opening my photoshop cs4 extended. Does anyone know how to fix this?
Thanks

It's a "licensing error" see this for what steps to take: Error "Licensing has stopped working" | Mac OS

My daughter made an iMovie project using picures from her Camera Roll and then delted the pictures from her camera roll and now she can not export the project. Does anyone know of a way to still export this project?

My daughter made an iMovie project using picures from her Camera Roll and then delted the pictures from her camera roll and now she can not export the project. Does anyone know of a way to still export this project?

jkrijgsman wrote:
Does anyone have a good workaround for burning a DVD from an iMovie project now that iDVD is no longer around?
There's Toast.
http://www.roxio.com/enu/products/toast/titanium/
$79.99
Final Cut Pro X will also burn DVDs.
$299.99
How large is your movie? Is it possible that you could output it as a QuickTime file and then burn that as a data DVD? Is uploading to YouTube an option?
Matt

My wife and I each have iPads ipods and iPhones on one Apple account . Should we create a new account? What happens to our iTunes ,apps and iCloud? Can we share them? Will we lose any info?

MY wife and I share and Apple ID . We both have iPads, iPods, and iphones
all our purchases in iTunes , apps and iCloud are on this . If we create a new ID for one of us do we lose any of the data and purchased material or do we still share?

I would suggest that one of you retain the existing AppleID and use it for the iTunes Store, iCloud, and Messages on their iOS device and/or Mac accounts.
Then, the other one of you can create a new AppleID.
You then have two choices for how to share your existing store purchases:
1) You can try the new "Family Sharing" feature: http://www.apple.com/ios/whats-new/family-sharing/
2) Or you can simply continue to use the original AppleID as your "iTunes Store" login on all of your devices (yours and your wife's), yet use a different AppleID to login to iCloud and Messages.
Family Sharing is supposed to be the solution to the problem and does indeed have some interesting shared features. However, just using the same iTunes Store login has worked reliable for years.
The important this to realize is that in iOS and Mac OS, the logins for the Apple Store, Messages, and iCloud are all completely separate and can be independently configured. So, you can each use your own AppleID for login to each of those services. Just make sure to both login to the iTunes Store service using the same original AppleID.

HT1386 My iphone5 itunes playlist seems to have a mind of it's own, after selecting a song to play it will randomly flash through songs on my playlist without stopping. I've rebooting, and restored my iphone with no results. does anyone know how to stop t

My iphone5 itunes playlist seems to have a mind of it's own, after selecting a song to play it will randomly flash through songs on my playlist without stopping. I've rebooting, and restored my iphone with no results. does anyone know how to stop this from happening? also I am having trouble syncing songs from my library on my computer to my iphone. the songs so up on my playlist on the computer, but will not synch over to my iphone5. Thank you.

Hi TakesTwo2Tango,
Thanks for using Apple Support Communities. It sounds like you should definitely be seeing a plus sign after tapping Edit, so I would try a couple relatively easy things (closing the Music app, resetting the iPhone):
iOS: Force an app to close
http://support.apple.com/kb/ht5137
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
Cheers,
- Ari

I want to Facetime my Ipad from my Iphone but they are both set up with the same Apple id. Do I need to create a new id for one of them in order to facetime with the other?

I want to Facetime my Ipad from my Iphone but they are both set up with the same Apple id. Do I need to create a new id for one of them in order to facetime with the other?

You should be able to call the iPad using your Apple ID from the iPhone. When calling from iPad use the iPhone's phone number to initiate the call.

Calendar production in iPhoto - does anyone know how I could tag a photo to show whether it's been used in previous years?

I'm in my 5th year of producing a calendar in iPhoto - does anyone know how I can tag previously used photos to avoid having to physically check back through hard copies?

Create a keyword for each year and then add that keyword to the photos as necessary with the Keyword pane.
Happy Holidays

My househoulse is full of Apple products. We have Ipad, Ipod, and Iphone, but they are all registered under same email. Therefore, we can not facetime with each other. Does anyone know how I could change this?

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