My iPad is suddenly asking me to answer security questions because "it is the first time I have purchased with this system" but I cannot remember the answers to my security questions as I didn't think I'd ever need them is there any way I could reset them
I pretty much asked it in the question, any help would be appreciated!
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
Similar Messages
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I'm trying to download a song and it is saying this is the first time I have purchased from this computer but it isn't and now wants security questions answered and I can't remember them I guess keeps coming up incorrect please help
Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can assist with recovering lost answers.
(89102) -
I have purchased songs from the itunes store many times on this computer. Now it is saying that I have to answer security questions that I do not know the answers to before i can download a song. It says because I have not purchased before on this computer, but I have. Can't get past it and just download my songs.
The reset link will show on your account if you have a rescue email address on it, if you only have alternate email addresses then it won't show.
If the country where you and your iTunes account are isn't on this page (you need to be in a country to use its store) : http://support.apple.com/kb/HT5699
then you can try contacting support via this page and explain that you've forgotten your answers, don't have a rescue email address, and your country isn't on the HT5699 page and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html -
I would like to know if there is a way to reset to factory settings a thunderbolt display?
My display was working perfect until one day it didn't recognize anymore no one device attached to it and neither the sound and the camera work.
I have done on my macbook pro late 2011 a mountain lion clean install and the problem persist!
I would appreciate if any one could help me to resolve this problem!Thank you for your answer, I have done that and it was working for a while but after I shutdown and powered on again the problem came again... Perhaps is the conector cable, i will take the monitor to the technichians!....
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I restored my ipad but i was unable to activate it because it is askimg me for the apple id and password eith which i originally set it up. I know the apple id although i do not remember ever using it but i cannot remember the password. I have tried everything from reserting my password to trying different passwords but it asks me for a custom question that i dont remember creating.
You need to use Apple's iForgot service or contact their Account Security team.
(123152) -
I have rented 2 movies the past 9 days and they won't transfer to my iPad (first generation). Get the same error message that says they cannot be played on my iPad. I haven't watched either movie and this is the first time I have ever had this happen after several successful movie rentals and transfers.
When you have a query please post the feed URL rather than its contents. For the record, yours is at
http://www.honywoodschool.com/podcast/44986
I don't have an iPad to test this, so I can only refer you to Apple's Podcast Tech Specs page:
http://www.apple.com/itunes/podcasts/specs.html#formattingvideo
This says that the maximum video size for an iPad is 1024x768 - your latest episode is 1280x720.
Slightly confusingly, it also says
'iPad & Apple TV can play the following video formats:
H.264 video up to 720p, 30 frames per second, Main Profile level 3.1 with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
MPEG-4 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format'
which suggests that mp4 files are even more limited.
Incidentally your feed gives this URL for the media file:
http://www.honywoodschool.com/user/59/133934.mp4
However when downloaded this produces a file called 'howtosetupappeid.mp4' so soe sort of redirect appears to be in place, and these can sometimes cause trouble. It's better to link directly to the file - it's possible that the iPad doesn't handle the redirect.
That's all I can suggest: if it still doesn't cover the problem I can only refer you to the iPad forum where someone may be able to actually try your podcast and offer a comment. -
How can I watch a Disney movie from the Disney website I have purchased movie cd and I can go to the website on by gateway computer but can't get it to play on my iPad it wants me to download flash but apple doesn't support flash or I can down loadQuickTime but don't know how. Says to email website did that but takes me back to same place to email help
Contact iTunes Customer Support, but honestly, there are no returns for iTunes purchases.
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I can't access iCloud, i keep getting a message to try again later. This is the first time i have tried to log into icloud. I know my account is working, i want to access it from my macbook. I think its looking for my old icloud email, what to do? I have a working apple id, i dont understand, could it be linked to an old account iD?
Hi smccarrison,
Thanks for visiting Apple Support Communities.
You may find the steps in this article helpful with troubleshooting signing into iCloud:
iCloud: Account troubleshooting
http://support.apple.com/kb/TS3988
All the best,
Jeremy -
my friend found an iPhone 5 ; he plugged it in the computer willing to restore when the restore was succesfull he was ready to set it up on his way to do it , icloud ask him for a password from certain email he doesnt know, is there any way you could skip this step or delete the accoun without putting a password down ?
9EriickxD wrote:
my friend did but they couldnt tell whose it was. now he/she just trying to restore it. But not knowing how to get rid off it
Turn it into the police.
Your friend should not keep someone elses iphone without making every attempt to fget it to the rightful owner. -
Trying to update system on 1st generation IPAD to give to my 5 year old to use. It is saying that i have purchases on this ipad that are not in my library which is odd because everything on the ipad was purchased current ID. It is not telling me how to transfer them to library? Does anyone know?
Hi stefe109!
I believe this article can provide the information you are looking for:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/ht1848
Thanks for coming to the Apple Support Communities!
Cheers,
Braden -
hi, i had recently formatted my iphone with no itunes backup. i restored my data with icloud but all the pics didn'y come back. now when i tried to restore again, icloud deleted all my pics from the server too!! is there any way i can get them back??
Back from where?
You choose to not copy them off to a computer as they are designed to be.
If they are no longer showing in iCloud, they are gone. -
I have moved all of my movies from "Search for - All Movies" folder thinking they were shortcuts to the trash folder by mistake. Is there any way I can restore them to the right place on my system Note most are on an external hard drive.
You can drag them out of the trash folder to wherever you wish. There is no automatic way to restore them.
If you have a recent backup of your computer (at the risk of preaching, everyone should have one), restore them from there.
Barry
P.S. I have no clue what you did or why you have 44,000 on the external drive -
Good Day CC Team, i just wanna ask if how long does my PS expires, and is there any way i could track it?
i want to cancel also two acounts for a reason.The Photography CC purchased in March 2014 has been cancelled. The CC purchased 2013, November is active.
Regards
Rajshree -
ive deleted movies from itunes which has removed them from apple tv, i still have them on my ipad, is there any way i can get them back into itunes?
If the movies were rentals then no.
If the movies are purchases and you have the iTunes 10.4 then you should be able to access the 'cloud' option from in the main iTunes page - purchases - (upper right corner) and go from there.
You should also have the option to transfer purchases from the iPad back into iTunes. I don't have an iPad but you can transfer purchases from the iPod/iPhone back to iTunes.
MJ -
I've got a question.
all my iPhoto pictures dissapeared after downloading the new version.
I still got some of them on my iPad which I've imported from my libary earlier before they all dissapeared.
is there any way I can import them to my Mac?Use 3rd party software like:
http://www.digidna.net/products/diskaid
http://www.wideanglesoftware.com/touchcopy/index.php
For items purchased (including apps) from iTunes:
http://support.apple.com/kb/HT1848
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