My iphone 5 is showing the network and 3G logos but has no signal bars and I cannot make or receive calls or use the internet

Hi,
I recently bought my iPhone5 second hand off a friend.  Having inserted my sim the O2 network logo and 3G symbols appear in the top left although there is no signal registered.  I am also unable to make or receive calls as well as use the mobile internet.
The phone is registered to O2 so there is no network clash
THanks

Hello denman1991,
It sounds like your phone is not connecting to the cellular provider network, and you are also unable to connect to the Wi-Fi network. I would recommend these troubleshooting steps from the article named:
iPhone: Troubleshooting issues making or receiving calls
https://support.apple.com/kb/TS3406
Toggle airplane mode: Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
Check your phone settings:
Check your Do Not Disturb settings: Tap Settings > Do Not Disturb.
Check for any blocked phone numbers: Tap Settings > Phone > Blocked.
See if Call Forwarding is turned on: Tap Settings > Phone > Call Forwarding.
Ensure that your software is up to date:
Check for a carrier settings update.
Check for an iOS software update.
Note: Some updates may require a Wi-Fi connection.
If the iPhone has a SIM card, reseat the SIM card.
If the iPhone 4 or iPhone 4s is on the Verizon network, dial *228 from the iPhone and select option 2 to update the Preferred Roaming List (PRL). The PRL determines the cellular towers the phone uses for cellular service, selecting those with the best signal strength.
Reset the network settings: Tap Settings > General > Reset > Reset Network Settings.
Try to make or receive calls in another location.
Attempt to isolate to one network band:
If you're having the issue on LTE, disable LTE, if possible, and try again.
If you're having the issue on 3G/4G, disable 3G/4G, if possible, and try again.
Contact the carrier to check the following:
Your account is properly configured to use the specific iPhone that has the issue.
There are no localized service outages.
Your account doesn't have a billing-related block.
Your calls don't have errors on the carrier system.
Restore the phone as new.
Also, for your Wi-Fi network issues, I would recommend this article named:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Thank you for using Apple Support Communities.
All the very best,
Sterling

Similar Messages

  • Wifi-using Apps blocking 4G LTE network and can't make or receive calls. Any solutions?

    Please note: I can make and receive calls right now, but I was having a significant issue earlier yesterday and today. So, I kind of want to give a heads up to others and see if anyone has experienced this and discovered the root cause of the problem.
    I have a Samsung Galaxy Note 3. I got it about a month or so ago. Within the last 24 hours, I have experienced issues with calling out and receiving calls. When someone tries to call me, it rings and rings, and goes to voicemail without it ever showing up as a recent call. It was determined that part of the issue is likely having to do with an App or multiple Apps that use my Wifi connection at home and is blocking the 4G LTE network. However, I wasn't really given a perma-solution to it. It's "trial and error" I guess. But, this could be a potential hazard and I would really like to figure it out once and for all. If anyone has any suggestions, I would love to discover more about this issue and a perma-solution.
    Here's what I did with customer service's help:
    On the phone, turn the Wifi setting off.
    Dial #832. If successful, dial another number and see if you can complete the call.
    If you can complete the call, turn the Wifi setting back on.
    Try dialing #832 again. If successful, try another number again and see if you can complete the call.
    If you cannot complete the call successfully, try long-pressing the HOME button at the bottom of the device. All running apps should show up. Click CLOSE ALL.
    Try calling #832 and the other number again to see if the calls can be completed.
    If the calls can't be completed, call Customer Service, or if your phone is your only mode of communication, do a live chat via a laptop/desktop.
    In the meantime, I did test having several apps open that do use Wifi, the 4G LTE indicate isn't showing up, but I seem to be able to make calls right now. Otherwise, for the sake of safety, does anyone out there have any solutions or know what App(s) or setting(s) may be the root cause of the problem?
    Thanks!

    Dr_Fill wrote:
    Told me to try *228. I told him Verizon Tech support told me not to do that. I'm sooo confused. :-(
    If you are using a Bionic or any other 4G phone, you do not dial *228 to update your Preferred Roaming List ... that is handled automatically by the phone's SIM card.  To force an update, you can turn off the phone, remove the SIM card, wait a few minutes, then replace the SIM card, turn the phone back on, and allow a few minutes for it to re-establish a connection.
    However, as noted by the Verizon rep, if you check the Verizon coverage map, there isn't any coverage in area code 79834.  I've no explanation as to why your neighbor's phone works.
    America's Most Reliable Network | Verizon Wireless - Verizon Wireless

  • My iphone 4 displays message that it cannot make or receive calls, I have restored it but after awhile the message comes back.....

    My iphone occasionally loses service and displays the message "iphone cannot make or receive calls", I have restored it twice and the phone will work for a while but reverts back to losing service and displaying the same message again.  Any help?

    It sounds like a hardware or AT&T issue. Contact AT&T.
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

  • My iPhone cannot make or receive calls.  I tried installing iTunes order to sync everything and restore, but I am getting 0x ... 084 errors, and it won't work.  I do not want to delete all of my contacts.  Any advice would be appreciated.

    My iPhone cannot make or receive calls.  I tried installing iTunes order to sync everything and restore, but I am getting 0x ... 084 errors, and it won't work.  I do not want to delete all of my contacts.  Any advice would be appreciated.

    Oh, and I can't hook up my iPhone to iTunes because it's locked with a passcode.  I can't begin to type the passcode because of this stupid "Restore Needed - can't send or receive calls" thing.  This is beyond silly.

  • I cannot make or receive calls suddenly.  Ihave tried to power off and on and when I type in the numbers to make a call, nothing happens.

    I cannot make or receive calls suddenly.  The message bar shows 'searching'  continuously without the WiFi symbol nor the LTE.  Ihave tried to power on and off without success.
    Any ideas?

    Could be a power outage in your area.
    YOu will need to contact your cell phone provider.

  • I have iPhone 4 and can't make or receive calls...texting and Internet work.  Any suggestions?

    I have an iPhone 4 and cannot make or receive calls...texting and Internet work fine.  Any suggestions?

    What did AT&T say when you contacted them?

  • IPhone Cannot Make or Receive Calls - Restore Does Not Fix

    Hello,
    On my iPhone 4 (not S) I got the "Restore Needed - iPhone cannot make or receives calls" message. I restored the phone, and it worked for about 30 minutes, then got the same message. I read on one of the forums here to try doing "Reset Network Settings" in the General Settings pane, which fixed it for 30 minutes or so again.
    Is there anything else to try or should I just head to the Genius Bar? Can you take it to an ATT store for repair/replacement?
    Thanks,
    Will

    Apple handles all hardware/software issues.  If you've had the device less than 30 days, you can exchange it at an AT&T store.  If you've had it more than 30 days, do not waste your time at an AT&T store, there is nothing they can do for you.
    Have you tried a restore as new to see if the problem continues?  It is entirely possible that the issue is something specific to the backup or a corrupted file/setting in the backup.

  • Iphone cannot make or receive calls

    hello. my iphone 4 is not connecting to sim card and sign SEARCHING is still remaing on the left side where the carrier shows and also shows a massages when i restart it that restore needed iphone cannot make or receive calls what should i do ?

    If you are getting a message the iPhone needs to be restored with iTunes, this means there is a major problem. Have you restored the iPhone with iTunes on your computer?

  • No 3g\wifi - Repair needed. iPhone cannot make or receive calls.

    Just started getting this message on an IPAD:
    "Repair needed. iPhone cannot make or receive calls. Contact Apple at www.apple.com/service."
    3g and wifi is not working. The ipad has only been connected to itunes once when the device was set up so I'm worried about losing everything.
    I've looked online a bit and found a bunch of users with this issue on their iphone but couldn't find many ipad users with the issue. It sounds like the only way to make it work is to "restore" it or get a new one. "restore" means factory reset? Will I be able to back up everything first?
    I may try upgrading the device to ios 4 first.
    Anyone else encounter this issue and know how to fix it?

    Strangely it started working on it's own after a few days. Then I connected it to itunes, created a backup, and upgraded to 3.22. Of course it quit working on vacation then started working again when I was on my way home. I guess I better bring my laptop next time in case it acts up again. Too bad ipad and iphones are tied down and require a PC.

  • Cannot make or receive calls on iphone 4s

    I cannot make or receive calls on my iPhone 4S (just started this afternoon); however, I have all bars and 3G service. Any assistance would be greatly appreciated!

    Also the the second time I restored I did not set it up as new.

  • Iphone cannot make or receive calls. restore from itunes

    Hey, my iphone 4s said "iphone cannot make or receive calls. restore from itunes" but when i try to restore it, there is a -1 error. please help

    Connect the phone to your computer and open iTunes. It should prompt you to restore. If it doesn't see this:
    http://support.apple.com/kb/HT1808

  • Restore needed iPhone cannot make or receive calls....help needed

    Following an upgrade to IOS 6.0.1 my iphone 3 GS keeps on wanting a 'restore needed IPhone cannot make or receive calls restore from Itunes etc... I have done 2 restores and problem still occurs. Need some help, thankyou

    Take the device to Apple for evaluation and possible replacement.

  • "Repair needed, iPhone cannot make or receive calls"

    so i walked back over to my table and saw it looked like i had a text that just came it and it was this message that said "Repair needed, iPhone cannot make or receive calls". no service, restarted the phone and its all good now.
    fluke or do i need to be calling apple?
    going to an apple store isnt exactly easy for me now (nearest one is an hour away, after aug 11 ill be really close to one though)
    the threads i found via search on this were either no answers or just "restore it and if it happens again call apple".
    i do have a habit of getting dud phones every time i get a cell phone (first razr needed to be replaced right out of the box, first gen iphone the home button wore out in 4 weeks so i was kind of hoping 3rd time would be the charm, not sure though)
    thanks
    -matt

    This same thing happened to me last night. Same error and when I tried to restore I kept getting the 1604 error. I was working and it happened around 11:00pm. I setup an appointment with the 5th Ave. store in NYC for 2:10am. I get there and one guy tells me it will be covered under my warranty. The "genius" tells me something is caught in the headphone jack and that they can't get the spill detector in there to verify if it's spill damage and that I'm up the creek. So, $199 for a 1st gen 8GB or $199 for a new 8GB 3G. I'm really upset about this as I didn't have a working phone and that's not very conducive to my line of work and I'm told I yet again need to spend more money. There was nothing I could do and they wouldn't budge I ended up getting a new 16GB White 3G today, but I'm not happy with this outcome. The new phone is nice, but I really thought long and hard about sticking with my original iPhone till next year. I hope that you outcome is much brighter At least I didn't have to wait in line today. I walked right into the 14th St. store and they said they had 2 16GB's if I was interested in one and I took it.
    That's my story.
    Best,
    J

  • Issue for the past 2 hours. Cannot make or receive calls in Little Falls, NJ. Is there a problem with the local tower?

    Issue for the past 2 hours. Cannot make or receive calls in Little Falls, NJ. Is there a problem with the local tower?

    You haven't enabled VoLTE (Advanced calling) have you?  Not that it makes a difference just curious. 
    Have you upgraded to Lollipop yet?
    Could be hardware or SIM card issue, read through this thread:
    I can't make or take phone calls, but i can message and use data. Has this happened to anyone else? I've gone through three Samsung Galaxy S5's in the past three days, two of which have this problem and one just stopped working all together.

  • Error message Iphone cannot make or receive calls.  Restore from iTunes

    I received this error message - "Iphone cannot make or receive calls.  Restore from iTunes" 
    Has anyone received this before & know what the issue is?

    If you are restoring from a backup, that's your problem. The backup is corrupt. After you restore, you need to select "Set up as new." You will need to reinstall everything again.
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

Maybe you are looking for

  • ALE Serialization on the basis of Data Value

    Dear All , I have a query related to scheduling of Inbound IDOC . I am using a scenario Legacy system to SAP using ALE layer communication . For Goods movement IDOC WPUWBW01 I am having 7 or 8 files and each files are posting one IDOC in SAP . Now si

  • Oracle forms error frm-40508: unable to insert record

    Hi Everyone, I have been having this problem for 2 weeks and I realize that I spent alot of time I couldn't get to fix the problem so I need your help. Here is my situation. First, I installed Oracle 10g in my laptop with Oracle forms10g and Oracle f

  • GW Letter for anyone who needs one :)

    A WHILE ago I sent a GW Letter and it got accepted  A couple of people emailed me for it, but I couldn't find it.  Well, I have good news I found it by accident while cleaning up my computer.  Feel free to copy it and cater it to your situation.  Thi

  • Adobe Fillable Forms in Power Point using Windows 7

    Hi, I have created fillable forms using Acrobat.  Then I inserted them in a Power Point presentation slide, one in each slide.  I used the "Action" function for the object to "Open" with mouse click in the presentation.  Using Adobe Reader as my defa

  • Time machine back up is failing.

    Time Machine backup is failing.  The error message is: The backup disk image "/Volumes/Data/Joanne's MacBook.sparsebundle" is already in use.