My iphone 5 is tsick on "waiting for iphone"

Had to do a hard reset because would not power-up.
Now, when I go to restore, it gets stuck on "waiting for iphone"

Hello there, pbobrowski.
The following Knowledge Base article offers up some great steps for troubleshooting issues with not being able to restore your iOS device:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

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    2013-04-10 20:04:34.066 [5612:92c]: amai: _AMAuthInstallBundleInstallPersonalizedEntry: entry "LLB" has been previously personalized; skipping it
    2013-04-10 20:04:34.074 [5612:92c]: AppleDevice::GetDeviceID: failed for iBoot
    2013-04-10 20:04:34.075 [5612:92c]: <DFU Device 05A507B0>: production fused device
    2013-04-10 20:04:34.076 [5612:92c]: unable to open device_map.txt: No such file or directory
    2013-04-10 20:04:34.076 [5612:92c]: AppleDevice::GetDeviceID: failed for iBoot
    2013-04-10 20:04:34.080 [5612:92c]: WinDFU::OpenDFUDevice: path: \\?\USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#b187d9bd
    2013-04-10 20:04:34.080 [5612:92c]: WinDFU::OpenDeviceByPath: \\?\USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#b187d9bd
    2013-04-10 20:04:34.091 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 0
    2013-04-10 20:04:34.101 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 1
    2013-04-10 20:04:34.111 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 2
    2013-04-10 20:04:34.131 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 3
    2013-04-10 20:04:34.141 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 4
    2013-04-10 20:04:34.151 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 5
    2013-04-10 20:04:34.171 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 6
    2013-04-10 20:04:34.181 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 7
    2013-04-10 20:04:34.201 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 8
    2013-04-10 20:04:34.211 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 9
    2013-04-10 20:04:34.221 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 10
    2013-04-10 20:04:34.241 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 11
    2013-04-10 20:04:34.251 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 12
    2013-04-10 20:04:34.271 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 13
    2013-04-10 20:04:34.281 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 14
    2013-04-10 20:04:34.291 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 15
    2013-04-10 20:04:34.311 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 16
    2013-04-10 20:04:34.321 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 17
    2013-04-10 20:04:34.331 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 18
    2013-04-10 20:04:34.351 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 19
    2013-04-10 20:04:34.361 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 20
    2013-04-10 20:04:34.381 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 21
    2013-04-10 20:04:34.391 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 22
    2013-04-10 20:04:34.401 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 23
    2013-04-10 20:04:34.421 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 24
    2013-04-10 20:04:34.431 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 25
    2013-04-10 20:04:34.451 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 26
    2013-04-10 20:04:34.461 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 27
    2013-04-10 20:04:34.471 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 28
    2013-04-10 20:04:34.491 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 29
    2013-04-10 20:04:34.501 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 30
    2013-04-10 20:04:34.511 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 31
    2013-04-10 20:04:34.531 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 32
    2013-04-10 20:04:34.541 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 33
    2013-04-10 20:04:34.561 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 34
    2013-04-10 20:04:34.571 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 35
    2013-04-10 20:04:34.581 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 36
    2013-04-10 20:04:34.601 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 37
    2013-04-10 20:04:34.611 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 38
    2013-04-10 20:04:34.631 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 39
    2013-04-10 20:04:34.641 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 40
    2013-04-10 20:04:34.651 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 41
    2013-04-10 20:04:34.671 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 42
    2013-04-10 20:04:34.681 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 43
    2013-04-10 20:04:34.691 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 44
    2013-04-10 20:04:34.711 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 45
    2013-04-10 20:04:34.721 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 46
    2013-04-10 20:04:34.741 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 47
    2013-04-10 20:04:34.751 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 48
    2013-04-10 20:04:34.761 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 49
    2013-04-10 20:04:34.781 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 50
    2013-04-10 20:04:34.791 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 51
    2013-04-10 20:04:34.811 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 52
    2013-04-10 20:04:34.821 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 53
    2013-04-10 20:04:34.831 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 54
    2013-04-10 20:04:34.851 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 55
    2013-04-10 20:04:34.861 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 56
    2013-04-10 20:04:34.881 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 57
    2013-04-10 20:04:34.891 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 58
    2013-04-10 20:04:34.901 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 59
    2013-04-10 20:04:34.921 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 60
    2013-04-10 20:04:34.931 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 61
    2013-04-10 20:04:34.941 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 62
    2013-04-10 20:04:34.961 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 63
    2013-04-10 20:04:34.971 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 64
    2013-04-10 20:04:34.991 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 65
    2013-04-10 20:04:35.001 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 66
    2013-04-10 20:04:35.011 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 67
    2013-04-10 20:04:35.031 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 68
    2013-04-10 20:04:35.041 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 69
    2013-04-10 20:04:35.061 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 70
    2013-04-10 20:04:35.071 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 71
    2013-04-10 20:04:35.081 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 72
    2013-04-10 20:04:35.101 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 73
    2013-04-10 20:04:35.111 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 74
    2013-04-10 20:04:35.121 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 75
    2013-04-10 20:04:35.141 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 76
    2013-04-10 20:04:35.151 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 77
    2013-04-10 20:04:35.171 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 78
    2013-04-10 20:04:35.181 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 79
    2013-04-10 20:04:35.191 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 80
    2013-04-10 20:04:35.211 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 81
    2013-04-10 20:04:35.221 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 82
    2013-04-10 20:04:35.241 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 83
    2013-04-10 20:04:35.251 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 84
    2013-04-10 20:04:35.261 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 85
    2013-04-10 20:04:35.281 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 86
    2013-04-10 20:04:35.291 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 87
    2013-04-10 20:04:35.301 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 88
    2013-04-10 20:04:35.321 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 89
    2013-04-10 20:04:35.331 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 90
    2013-04-10 20:04:35.351 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 91
    2013-04-10 20:04:35.361 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 92
    2013-04-10 20:04:35.371 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 93
    2013-04-10 20:04:35.391 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 94
    2013-04-10 20:04:35.401 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 95
    2013-04-10 20:04:35.421 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 96
    2013-04-10 20:04:35.431 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 97
    2013-04-10 20:04:35.441 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 98
    2013-04-10 20:04:35.461 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 99
    2013-04-10 20:04:35.461 [5612:92c]: WinDFU::UploadData: EOF, cbRead: 1257
    2013-04-10 20:04:35.468 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 100
    2013-04-10 20:04:35.468 [5612:92c]: WinDFU::UploadData: ZLP
    2013-04-10 20:04:35.470 [5612:92c]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
    2013-04-10 20:04:35.470 [5612:92c]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_SYNC
    2013-04-10 20:04:35.471 [5612:92c]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
    2013-04-10 20:04:35.471 [5612:92c]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST, PollTimeout: 3000
    2013-04-10 20:04:38.471 [5612:92c]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
    2013-04-10 20:04:38.471 [5612:92c]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_WAIT_RESET
    2013-04-10 20:04:38.471 [5612:92c]: WinDFU::ResetDevice: resetting...
    2013-04-10 20:04:38.537 [5612:92c]: WinDFU::FinalizeDfuUpdate: success
    2013-04-10 20:04:38.537 [5612:92c]: <DFU Device 05A507B0>: DFU succeeded
    2013-04-10 20:04:38.581 [5612:c1c]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#b187d9bd
    2013-04-10 20:04:38.582 [5612:c1c]: WinAMRestore::ProcessDevNodesChanges: device: 0x05c069c0, notify: 2, connected: 0
    2013-04-10 20:04:38.582 [5612:c1c]: WinAMRestore::ProcessDevNodesChanges: device: 0x05a4e728, notify: 2, connected: 1
    2013-04-10 20:04:38.582 [5612:c1c]: AppleDevice::NotifyDisconnect: DFU \\?\USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#b187d9bd, inst: 0x5a4e728
    2013-04-10 20:04:38.693 [5612:2c8]: _AMDFUModeDeviceFinalize: 05A507B0
    2013-04-10 20:04:41.936 [5612:c1c]: WinAMRestore::OnInterfaceArrival: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#b187d9b d
    2013-04-10 20:04:41.936 [5612:c1c]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#b187d9b d
    2013-04-10 20:04:41.961 [5612:c1c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2013-04-10 20:04:41.983 [5612:c1c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2013-04-10 20:04:42.005 [5612:c1c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2013-04-10 20:04:42.012 [5612:c1c]: AppleDevice::SetNotification: CONNECT, interface type: 1, id: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#b187d9b d, inst: 0x5a4ec28
    2013-04-10 20:04:42.012 [5612:c1c]: WinAMRestore::AddAppleDeviceToDeviceList, new device
    2013-04-10 20:04:42.012 [5612:c1c]: WinAMRestore::ProcessDevNodesChanges: device: 0x05c069c0, notify: 2, connected: 0
    2013-04-10 20:04:42.012 [5612:c1c]: WinAMRestore::ProcessDevNodesChanges: device: 0x05a4e728, notify: 0, connected: 0
    2013-04-10 20:04:42.012 [5612:c1c]: WinAMRestore::ProcessDevNodesChanges: device: 0x05a4ec28, notify: 1, connected: 0
    2013-04-10 20:04:42.012 [5612:c1c]: AppleDevice::NotifyConnect: Device type: 2, Interfaces total: 2, arrived: 1
    2013-04-10 20:04:42.012 [5612:c1c]: AppleDevice::NotifyConnect: Interfaces total != arrived, no notification
    2013-04-10 20:04:42.114 [5612:c1c]: WinAMRestore::OnInterfaceArrival: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#b187d9bd
    2013-04-10 20:04:42.115 [5612:c1c]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#b187d9bd
    2013-04-10 20:04:42.139 [5612:c1c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2013-04-10 20:04:42.161 [5612:c1c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2013-04-10 20:04:42.184 [5612:c1c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2013-04-10 20:04:42.191 [5612:c1c]: WinAMRestore::AddAppleDeviceToDeviceList, device already connected, new interface
    2013-04-10 20:04:42.191 [5612:c1c]: AppleDevice::SetDeviceID: AMD_INTERFACE_DFU \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#b187d9bd, inst: 0x5a4ec28
    2013-04-10 20:04:42.191 [5612:c1c]: AppleDevice::SetNotification: CONNECT, interface type: 1, id: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#b187d9bd, inst: 0x5a4ec28
    2013-04-10 20:04:42.191 [5612:c1c]: WinAMRestore::ProcessDevNodesChanges: device: 0x05c069c0, notify: 2, connected: 0
    2013-04-10 20:04:42.191 [5612:c1c]: WinAMRestore::ProcessDevNodesChanges: device: 0x05a4e728, notify: 0, connected: 0
    2013-04-10 20:04:42.191 [5612:c1c]: WinAMRestore::ProcessDevNodesChanges: device: 0x05a4ec28, notify: 1, connected: 1
    2013-04-10 20:04:42.191 [5612:c1c]: AppleDevice::NotifyConnect: Device type: 2, Interfaces total: 2, arrived: 2
    2013-04-10 20:04:42.191 [5612:c1c]: AppleDevice::NotifyConnect: IBOOT, IBOOT \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#b187d9b d, inst: 0x5a4ec28
    2013-04-10 20:04:42.191 [5612:c1c]:                             IBOOT, DFU \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#b187d9bd, inst: 0x5a4ec28
    2013-04-10 20:04:42.203 [5612:2c8]: iTunes: SCEP 2
    2013-04-10 20:04:42.205 [5612:16f0]: iBoot build-version = iBoot-1537.9.55
    2013-04-10 20:04:42.206 [5612:16f0]: iBoot build-style = RELEASE
    2013-04-10 20:04:42.206 [5612:16f0]: <Recovery Mode Device 00946370>: operation 44 progress -1
    2013-04-10 20:04:42.206 [5612:16f0]: requested restore behavior: Erase
    2013-04-10 20:04:42.206 [5612:16f0]: requested variant: Erase
    2013-04-10 20:04:42.210 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: withApTicket is False
    2013-04-10 20:04:42.210 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreLogo"
    2013-04-10 20:04:42.210 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreDeviceTree"
    2013-04-10 20:04:42.210 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RestoreKernelCache" has been previously personalized; skipping it
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RestoreRamDisk" has been previously personalized; skipping it
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "iBEC" has been previously personalized; skipping it
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "iBSS" has been previously personalized; skipping it
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "KernelCache" has been previously personalized; skipping it
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryLow1"
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryLow0"
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "LLB" has been previously personalized; skipping it
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "iBoot"
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "DeviceTree"
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging1"
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging"
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "AppleLogo"
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryPlugin"
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryFull"
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging0"
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RecoveryMode"
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: nothing to be done
    2013-04-10 20:04:42.213 [5612:16f0]: unable to open device_map.txt: No such file or directory
    2013-04-10 20:04:42.214 [5612:16f0]: found device map entry for 0x00008930 0x00000000. boardConfig=n90ap platform=s5l8930x
    2013-04-10 20:04:42.215 [5612:16f0]: _AMRestoreCreateCFDataWithContentsOfFile: CreateFileA failed: 2
    2013-04-10 20:04:42.215 [5612:16f0]: unable to create data from file: 17
    2013-04-10 20:04:42.215 [5612:16f0]: device_map.plist file not found
    2013-04-10 20:04:42.215 [5612:16f0]: AMDeviceIoControl: GetOverlappedResult failed
    2013-04-10 20:04:42.215 [5612:16f0]: AMDeviceIoControl: pipe stall
    2013-04-10 20:04:42.216 [5612:16f0]: USBControlTransfer: error 31, usbd status c0000004
    2013-04-10 20:04:42.216 [5612:16f0]: command device request for 'getenv radio-error' failed: 2008
    2013-04-10 20:04:42.216 [5612:16f0]: radio-error not set
    2013-04-10 20:04:42.216 [5612:16f0]: unable to open device_map.txt: No such file or directory
    2013-04-10 20:04:42.217 [5612:16f0]: <Recovery Mode Device 00946370>: production fused device
    2013-04-10 20:04:42.218 [5612:16f0]: interface has 1 endpoints, file pipe = 1
    2013-04-10 20:04:42.218 [5612:16f0]: <Recovery Mode Device 00946370>: operation 4 progress -1
    2013-04-10 20:04:42.226 [5612:16f0]: <Recovery Mode Device 00946370>: operation 42 progress -1
    2013-04-10 20:04:43.261 [5612:16f0]: <Recovery Mode Device 00946370>: operation 5 progress -1
    2013-04-10 20:04:43.630 [5612:16f0]: unable to open device_map.txt: No such file or directory
    2013-04-10 20:04:43.631 [5612:16f0]: found device map entry for 0x00008930 0x00000000. boardConfig=n90ap platform=s5l8930x
    2013-04-10 20:04:43.631 [5612:16f0]: _AMRestoreCreateCFDataWithContentsOfFile: CreateFileA failed: 2
    2013-04-10 20:04:43.632 [5612:16f0]: unable to create data from file: 17
    2013-04-10 20:04:43.632 [5612:16f0]: device_map.plist file not found
    2013-04-10 20:04:43.632 [5612:16f0]: AMDeviceIoControl: GetOverlappedResult failed
    2013-04-10 20:04:43.632 [5612:16f0]: AMDeviceIoControl: pipe stall
    2013-04-10 20:04:43.632 [5612:16f0]: USBControlTransfer: error 31, usbd status c0000004
    2013-04-10 20:04:43.632 [5612:16f0]: command device request for 'getenv ramdisk-delay' failed: 2008
    2013-04-10 20:04:45.668 [5612:16f0]: <Recovery Mode Device 00946370>: operation 6 progress -1
    2013-04-10 20:04:46.679 [5612:16f0]: <Recovery Mode Device 00946370>: operation 7 progress -1
    2013-04-10 20:04:46.955 [5612:16f0]: <Recovery Mode Device 00946370>: operation 8 progress -1
    2013-04-10 20:04:46.956 [5612:16f0]: unable to open device_map.txt: No such file or directory
    2013-04-10 20:04:46.957 [5612:16f0]: found device map entry for 0x00008930 0x00000000. boardConfig=n90ap platform=s5l8930x
    2013-04-10 20:04:46.957 [5612:16f0]: _AMRestoreCreateCFDataWithContentsOfFile: CreateFileA failed: 2
    2013-04-10 20:04:46.957 [5612:16f0]: unable to create data from file: 17
    2013-04-10 20:04:46.957 [5612:16f0]: device_map.plist file not found
    2013-04-10 20:04:46.958 [5612:16f0]: <Recovery Mode Device 00946370>: operation 9 progress -1
    2013-04-10 20:04:46.958 [5612:16f0]: <Recovery Mode Device 00946370>: Recovery mode succeeded
    2013-04-10 20:04:49.068 [5612:c1c]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#b187d9b d
    2013-04-10 20:04:49.070 [5612:c1c]: WinAMRestore::ProcessDevNodesChanges: device: 0x05c069c0, notify: 2, connected: 0
    2013-04-10 20:04:49.070 [5612:c1c]: WinAMRestore::ProcessDevNodesChanges: device: 0x05a4e728, notify: 2, connected: 0
    2013-04-10 20:04:49.070 [5612:c1c]: WinAMRestore::ProcessDevNodesChanges: device: 0x05a4ec28, notify: 2, connected: 1
    2013-04-10 20:04:49.070 [5612:c1c]: AppleDevice::NotifyDisconnect: IBOOT, IBOOT \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#b187d9b d, inst: 0x5a4ec28
    2013-04-10 20:04:49.070 [5612:c1c]:                                IBOOT, DFU \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#b187d9bd, inst: 0x5a4ec28
    2013-04-10 20:04:49.071 [5612:c1c]: _AMRecoveryModeDeviceFinalize: 00946370
    2013-04-10 20:04:49.113 [5612:c1c]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#b187d9bd
    2013-04-10 20:04:49.114 [5612:c1c]: WinAMRestore::ProcessDevNodesChanges: device: 0x05c069c0, notify: 2, connected: 0
    2013-04-10 20:04:49.114 [5612:c1c]: WinAMRestore::ProcessDevNodesChanges: device: 0x05a4e728, notify: 2, connected: 0
    2013-04-10 20:04:49.114 [5612:c1c]: WinAMRestore::ProcessDevNodesChanges: device: 0x05a4ec28, notify: 2, connected: 0
    2013-04-10 20:04:53.659 [5612:3a4]: received kAMDeviceAttached action, device id CDF8C5CBA494A145 (05B0EB48), AFC error 0XE8000028
    2013-04-10 20:04:53.659 [5612:3a4]: iTunes: Restore-mode device appeared, device 05B0EB48
    2013-04-10 20:04:53.659 [5612:3a4]: iTunes: Creating restore mode device with usbMuxDeviceID 0X1
    2013-04-10 20:04:53.659 [5612:3a4]: <Restore Device 05B0EBB0>: operation 3 progress -1
    2013-04-10 20:04:53.663 [5612:3a4]: <Restore Device 05B0EBB0>: operation 4 progress -1
    2013-04-10 20:04:53.666 [5612:3a4]: Supports value queries: 1
    2013-04-10 20:04:53.749 [5612:16c0]: amai: AMAuthInstallBasebandPersonalizationRequired: failed to get fusing status
    2013-04-10 20:04:53.749 [5612:16c0]: requested restore behavior: Erase
    2013-04-10 20:04:53.769 [5612:16c0]: Getting baseband firmware from variant: Erase
    2013-04-10 20:04:53.769 [5612:16c0]: _AMRestoreModeDeviceConfigureAuthInstall: setting customBbfwPath
    2013-04-10 20:04:53.770 [5612:16c0]: <Restore Device 05B0EBB0>: operation 44 progress -1
    2013-04-10 20:04:53.770 [5612:16c0]: requested restore behavior: Erase
    2013-04-10 20:04:53.770 [5612:16c0]: requested variant: Erase
    2013-04-10 20:04:53.770 [5612:16c0]: custom baseband firmware specified
    2013-04-10 20:04:53.770 [5612:16c0]: amai: AMAuthInstallBundleOverrideEntry: overriding entry: BasebandFirmware
    2013-04-10 20:04:53.772 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: withApTicket is False
    2013-04-10 20:04:53.772 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreLogo"
    2013-04-10 20:04:53.772 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreDeviceTree"
    2013-04-10 20:04:53.772 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RestoreKernelCache" has been previously personalized; skipping it
    2013-04-10 20:04:53.772 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RestoreRamDisk" has been previously personalized; skipping it
    2013-04-10 20:04:53.772 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "iBEC" has been previously personalized; skipping it
    2013-04-10 20:04:53.772 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "iBSS" has been previously personalized; skipping it
    2013-04-10 20:04:53.773 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "KernelCache" has been previously personalized; skipping it
    2013-04-10 20:04:53.773 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryLow1"
    2013-04-10 20:04:53.773 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryLow0"
    2013-04-10 20:04:53.773 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "LLB" has been previously personalized; skipping it
    2013-04-10 20:04:53.773 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "iBoot"
    2013-04-10 20:04:53.773 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "DeviceTree"
    2013-04-10 20:04:53.773 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging1"
    2013-04-10 20:04:53.773 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging"
    2013-04-10 20:04:53.773 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "AppleLogo"
    2013-04-10 20:04:53.773 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryPlugin"
    2013-04-10 20:04:53.773 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryFull"
    2013-04-10 20:04:53.773 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging0"
    2013-04-10 20:04:53.773 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RecoveryMode"
    2013-04-10 20:04:53.773 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: nothing to be done
    2013-04-10 20:04:53.774 [5612:16c0]: fixed TcpWindowSize (64380) can cause restore failure if too large
    2013-04-10 20:04:53.780 [5612:16c0]: device did not return saved USB log
    2013-04-10 20:04:53.780 [5612:16c0]: device did not return saved panic log
    2013-04-10 20:04:53.786 [5612:16c0]: connected to service com.apple.mobile.restored
    2013-04-10 20:04:53.786 [5612:16c0]: using protocol version 12
    2013-04-10 20:04:53.794 [5612:16c0]: unable to open device_map.txt: No such file or directory
    2013-04-10 20:04:53.794 [5612:16c0]: board config = n90ap
    2013-04-10 20:04:53.800 [5612:16c0]: no value returned for BootArgs
    2013-04-10 20:04:53.800 [5612:16c0]: _copyDeviceProperty() failed for restore bootargs
    2013-04-10 20:04:53.807 [5612:16c0]: no value returned for MarketingPartNumber
    2013-04-10 20:04:53.807 [5612:16c0]: _copyDeviceProperty() failed for mpn
    2013-04-10 20:04:53.813 [5612:16c0]: value query for 'HardwareModel' returned 'N90AP'
    2013-04-10 20:04:53.828 [5612:16c0]: <Restore Device 05B0EBB0>: operation 28 progress -1

    See this:
    iOS: Unable to update or restore
    If the steps in the article don't help, this phone either has hardware damage or was previosly hacked/jailbroken and is DOA. 

  • I am having an iphone 4 and it is not working. i am trying to restore it on itunes directly but it stays at waiting for iphone status with no errors and the iphone goes into a mode where it keeps restarting continuously with apple logo on the screen

    the iphone goes from recovery mode to some other mode where it keeps restarting with apple logo flashing on the screen continuously. and there is no error in itunes at all which stays in "waiting for iphone" status

    Hi there yaswanthfromcumbum,
    You may find the troubleshooting steps in the article below helpful.
    If you can't update or restore your iOS device
    http://support.apple.com/kb/ht1808
    -Griff W. 

  • I'm waiting for my new iPhone 5s to be delivered. I lost my iPhone 5 but did have it backed up on my MacBook Pro. I was using iOS6 at the time. Will I have a problem restoring the data to my new iPhone 5s assuming it will come with iOS7?

    I'm waiting for my new iPhone 5s to be delivered. I lost my iPhone 5 but did have it backed up on my MacBook Pro. I was using iOS6 at the time. Will I have a problem restoring the data to my new iPhone 5s assuming it will come with iOS7?

    No, you should not.  There are problems trying to go the other way, but updating a newer iOS release from a backup of an older iOS release has always been supported and is the basic means of setting up a new device from a previous one.

  • Hi, why can't I use the iMessage on my iPhone? I've already had my apple id email on it but it keeps saying "waiting for activation" always like that. No progress. Could anybody help me on this? Cheers

    Hi, why can't I use the iMessage on my iPhone? I've already had my apple id email on it but it keeps saying "waiting for activation" always like that. No progress. Could anybody help me on this? Cheers

    I have an old iPod Touch with old software that can no longer be updated:
    iOS version 6.1.6
    I've been searching for a solution to my iMessage login problem for months and tried everything from those frustrating links and all the tips from other users.
    Here is what finally worked:
    1) Settings > Privacy > Location Services > On
    2) Settings > General > Date & Time > Set Automatically > On
    3) Reboot device until Apple logo appears
    4) Settings > Messages > Sign In

  • Waiting for Activation i have an iphone 3g. iphone is from my old contract and i have given it to my girlfriend. she then went to the O2 store and they gave her a new sim card which is compatable with iphone 3g. O2 have told me the phone is not blocked.

    " fault code,,,,,waiting for activation, this may take some time,,,,,"       O2 gave my gf the contract and the new sim card to go into my old iphone 3g which was with O2 previous, O2 have assured us that the phone's imei number is not blocked, they have also said the sim is activated and there is no reason why the phone should not work. the phone is out of date warranty. the sim card does work in other handsets, also my sim from my iphone 3gs does not work in the iphone 3g. i have spent hours litterally on the phone to O2 and now to apple, but because i am out of warranty apple want £25 just to even listen to me over the phone. someone please help me. i am getting very frustrated for hopefully what might be an easy fix for someone. i have done all the resets that are possibly humainly possible, i have done all the resores you can do, have sync'd on many occasions all to come up with the same fault. i am still getting O2 in the top left corner but with no bars and when trying to call it fails imediately. wifi is fine, it works as an ipod.

    ONLY AT&T can legally/legitimately unlock it.  No one else at all.

  • I have an iPhone 5 and updated it to iOS7 but now I can't use iMessage or FaceTime as it says "waiting for activation" and won't let me use my phone number to do iMessage or FaceTime either

    I have an iPhone 5 and updated it to iOS7 last night but now I can't use iMessage or FaceTime as it says "waiting for activation" As well as that, it won't let me use my phone number to do iMessage or FaceTime it will only let me use my apple ID which I don't want to do.

    Thank you for replying.    Yes I deleted the old email address..   

  • My iphone doesn't want to finish syncing in my laptop it just says step 6 of 6 waiting for changes to be applied

    My iPhone 5 doesn't want to finish syncing in itunes it just keep saying step 6 of 6 waiting for changes to be applied and I have tried like thousand times...

    The warranty entitles you to complimentary phone support for the first 90 days of ownership.
    If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

  • ITunes won't sync with my iPhone 4! Won't get past 'Waiting for changes to be applied'

    I've recently started having a problem with syncing my iPhone 4 (running the latest version of iOS7) with the latest version of iTunes.
    I start to sync my phone with iTunes but it gets to the 'Waiting for changes to be applied' phase and then doesn't finish it's sync correctly after that. It won't tell me that the sync has failed, it'll just replace the 'Waiting for changes to be applied' with the Apple logo in the top bar on iTunes.
    And now, rather randomly, all songs ripped onto iTunes from discs with artists starting with the letters R-Z are dislayed in the library on my phone but the phone will fail to find them, and subsequently play them, if selected.
    Does anyone have even the slightest idea what has gone wrong with iTunes or my iPhone 4?

    Cancel the sync if you haven't done so already. Quit iTunes, reboot your computer, reboot the iPad and try again. This won't hurt either...close all apps on the iPad before you try syncing again.
    In order to close all apps .... Tap the home button once. Then tap the home button twice and the recents tray will appear at the bottom of the screen. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button twice.
    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
    Quit iTunes and reboot the computer, now try again.

  • I updated to ios7 on my iphone 4 and now cant install apps and one app says waiting for 2 days now. Also it started ading apps from my wife's phone onto my phone even though we have separate apple ids.

    I updated to ios7 on my iphone 4 and now cant install apps and one app says waiting for 2 days now. Also it started ading apps from my wife's phone onto my phone even though we have separate apple ids.

    We do not share an apple ID and her phone is now logged in with her account and I have since backed it up on itunes under her account as well. I have turned off automatic downloads on her phone but they still keep downloading. I delete one app and then another one just appears on the phone.

  • Should You Buy An iPhone Now, Or Wait For The Next One?

    Great article by HuffPost Tech.
    The most common thing I get asked whenever I tell anyone I'm a tech writer is some version of the question: "Should I get a new iPhone now, or should I wait until the next one comes out?" It is as though my business card should read not "Technology Writer," and instead "iPhone Psychic"
    Not that I am not happy to prognosticate! And in that spirit, here's a look at the questions on everyone's mind: Should I buy an iPhone now? And if not now, when?
    First, let me say that I am fascinated by the peculiar kind of panic that I encounter in people I meet who are deciding on a purchase date for their next Apple phone. I call it the iSenberg Uncertainty Principle: Potential iPhone buyers exist in a constant state of anxiety, perpetually worrying that purchasing an iPhone on any given day will mean that they will miss out on the inevitably cooler version with the mind-blowing new features soon down the road. The Cupertino Sword of Damocles constantly dangles over their heads, threatening to pierce them with unhipness and iShame.
    Here is one solid piece of advice I can offer to help you avoid the Sword: Do not buy any new iPhone until September. Apple has an annual media conference each September, and every blog with the word 'Mac' in the title is reporting that Steve Jobs is going to do his black turtleneck thing and introduce some kind of new iPhone there. The September Media conference is generally used to present the new iPods, but as All Things Digital reports, Apple plans to "commandeer" the conference for its official iPhone announcement.
    Apple is long overdue to release its new iPhone anyway, if history is any indication. Look at this handy little timeline:
    June 2007: original iPhone released
    June 2008: iPhone 3G released
    June 2009: iPhone 3Gs released
    June 2010: iPhone 4 released
    June 2011: Nothing!
    In other words, the 5th generation iPhone is already a month late, so it makes sense that the rumors are swirling. Apple's tardiness can be explained by the fact they've actually already released two iPhones in 2011 -- the Verizon iPhone in February and the unlocked iPhone 4 in June. Their schedule is all screwy, like a traveler trying to get over jet lag. But all signs point to them getting right with a September Apple iPhone release.
    So what jaw-dropping new feature will this iPhone boast? We're hearing that the "iPhone 4S," as it is rumored to be called, won't be the dramatic re-imagining that many of us have come to expect with each new iPhone release. Tech blogThis Is My Next thinks that it will be thinner and lighter, and that it will run on a new chip; the New York Times thinks that it will be the same dimensions as the iPhone 4 but that it will be cheaper. Bloomberg agrees with This Is My Next on the chip and adds that the rear-facing camera will upgrade to 8 megapixels from 5 megapixels.
    Now, even if you're just a normal, non-geek iPhone user, who doesn't care if the rear-facing camera doubles its megapixel count, or if Apple has changed the manufacturer of its data processors, or whatever, you still need to at least wait for the alleged iPhone announcement, and here's why: if history is any indicator, the introduction of a newer iPhone model is accompanied by a drop in price of older iPhone models. When the iPhone 3GS was announced, the price of the iPhone 3G dropped by $100; when the iPhone 4 was announced, the price of an iPhone 3GS also dropped by $100. Even if you know that you're not going to drop $400 on whatever iPhone Apple begins peddling in September, there is no sense in paying more money for an iPhone 4 or 3Gs now when the base price of both seem like locks to drop in two months.
    But before we start fantasizing, how can we be so certain that Jobs is even going to announce an iPhone in September if Apple hasn't so much as indicated such a thing? How do we know that all of these rumors weren't just started by lonely nerds like me and my co-workers emailing each other from our mother's basements, inciting iPhone rumors all on our own?
    Well, first of all, I don't live with my mother; and second of all, the new iPhone rumors have sprung forth from two reliable sources held in high journalistic regard.
    The first is esteemed, award-winning tech journalist John Paczkowski of All Things Digital, who blazed iPhone prognostication trails by predicting back in April that an updated iPhone 4 would be unveiled at the September Apple music Conference and has steadfastly maintained the claim is true through June and into July. In fact, he confirmed as recently as July 5 that a shiny new iPhone looked to be in the early stages of supply chain production, and that people close to the company still believe that the new iPhone would be ready for the Jobs treatment in September.
    So there is Reliable Source One.
    Reliable Source Number Two is the Wall Street Journal, not exactly a one-laptop operation. The paper gives "the end of September" as a target launch date, which squares up with both Paczkowski's prediction of a September announcement and release. This doesn't even mention This Is My Next's separate prediction of a September release, nor 9to5Mac reporting that there are going to be two new iPhones in September, one low-end and high-end. But now we're falling down the rabbit hole and into the basement again, so let's focus:
    There is likely to be a new iPhone in September. It will likely affect the price of all the other iPhones. The iPhones available now -- the iPhone 4 and the iPhone 3Gs -- will probably be cheaper in two months. Unless you drop your current iPhone in a pool, a bathtub or a volcano, do not buy an iPhone until Steve Jobs opens his beautiful brilliant mouth at the Apple conference in early September. When the post-turtleneckian dust settles, we'll have a clearer picture of whether or not this rumored new iPhone is worth the money. And then we can talk about--well, whether or not you should buy an iPhone now, or wait until the next one comes out.
    http://www.huffingtonpost.com/2011/07/12/iphone-release-5-september_n_896345.html

    Apple has two prototypes out testing now.  One is a thinner totally redesigned case.  The problem with it is that Foxconn can't seem to build it.  Hence the delay.  The other prototype uses the existing case, but with updated (read dual core) internals.  If they can get production up by September the first phone will be released and will be the iPhone 5.  If they cannot, then the second prototype will be released as the iPhone 4GS.  

  • New iphone. someone else put in their username and password. time for me to update the iphone. downloaded itunes onto pc. plugged in iphone and waiting for prompt to show phone. pc thinks it is the camera. how do i get itunes/pc to recognize iphone ?

    new iphone. (someone else put in their username and password. so i had lots of apps that i had to eliminate but do NOT wish to compromise the contact list) time for me to update the iphone. downloaded itunes onto pc. plugged in iphone and waiting for prompt to show phone. pc thinks it is the camera. how do i get itunes/pc to recognize iphone ? then, how do i backup contacts and proceed before updating iphone?

    This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes or iPhone forums.
    Regards.

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