My iPhone will not work.
It won't turn on, charge, connect to iTunes. The connect to itunes sign pops up when I put it into recovery mode but then it will not restore on the computer. I went to the apple store and the guy thought trying to plug it into the computer and connecting it to iTunes in recovery mode would work. It didn't work. Nothing has worked and my phone is necessaryfor my everyday life. If anyone knows any kind of possible way to fix this PLEASE PLEASE PLEASE HELP!
Welcome to the user to User Technical Support Forum provided by Apple
The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Restart / Reset > http://support.apple.com/kb/ht1430
Restoring > http://support.apple.com/kb/HT1414
If you try all these steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first
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First try a hard reset, press and hold the power button and home buttons until the phone restarts and displays the Apple Logo, then let go.
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Try forcing recovery mode and then restore with iTunes.
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When i plug my iphone into my computer itunes opens and then i get a pop up message that says "This iphone can not be used because the apple mobile device service is not started"
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Choose Manage.
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I am having a problem with the latest version of iTunes. If you have Data Execution Prevention (DEP) turned for "all programs and services" iTunes will lock up when you go to click on the iPhone tab in the iTunes preferences. You receive an error that Apple Mobile Device Helper has stopped working. Probably, this a new module added to iTunes for the iPhone and was not tested with DEP. The application wants to access the hardware in some way. When this happens you have to force close iTunes.
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The iTunes installer isn't a very effective piece of software as you're probably noticed.
There overview of what we're going to do is:
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You'll need to use the Device Manager, Services Manager and install WinRar. If these steps are too complex for you, just ask a friend to do them.
Start by closing iTunes and pluggin in your iPhone with the power on.
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a) Go to start, run
b) Type in devmgmt.msc and click ok
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e) Choose 'No, not this time' radio, click next
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g) Choose 'Search for the best...'
h) Uncheck Search removable media...
i) Check Include this locaiton in search
j) in the text box type/paste the below line:
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
If any of the driver update steps are missing or differ on your system but you see the Apple iPhone device, then you can try to change its driver to the driver in the above listed folder using whatever steps yours shows.
If you're using a foreign Windows then the word 'Program Files' may be something different like 'Programmer' so change it accordingly... You can always click browse instead and manually find the folder.
k) click next, then after it installs click Finish.
Now you can open iTunes and it will be able to detect and talk to your phone. -
Please help!!!!!
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After a while it tells then me that it cannot verify my email address because of a network connection ("Could not verify the email address. Please check your network connection and try again. ")
Does anyone have any ideas?Facetime works fine on my iphone, but will not work on my MBA. Keeps telling me "unable to verify address" and says it is sending me a verification link to my email address but I never get anything. Crazy.
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Hi there bananas321,
You may want to try force closing all open apps and resetting the device as an initial troubleshooting step. Take a look at the articles below for more information.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
-Griff W. -
I have spent the last hour trying to upgrade my IPhone to IOS 7 using ITUnes. Now, my phone wil not work at all. I think it is backed up on my computer, but I am unable to get it to download to the phone. What to do?
Thanks, as it still will not work, I assume it is damaged and needs to be sent in for repairs.
Tim -
after trying to update my iphone 5 to ios 7 via itunes my phone will not work at all, all i have is an itunes logo and cable logo on the screen HELP!!!!
you'll want to restore it using itunes and recovery mode
http://support.apple.com/kb/ht1808 -
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chicx wrote:
This is the third time of writing this on your Apple Support Communities!
Not with your current user id.
Far too much uneccesary information in your post, which only confuses things, a vast amount!
Let's start with iTunes.
Have you updated iTunes to 11.1.5, because the previous version did appear to have an issue about seeing iPods?
With iTunes 11.1.5 installed, look in Edit/Preferences/Devices, (or use the ALT key, followed by the E key and then the F key) and make sure that the box named Prevent iPods, iPhones and iPads from syncing automatically does not have a tick in the box.
Once you have doen those two things, check to see if the iPod is seen by iTunes.
chicx wrote:
By the way, what does IOS mean? (I thought IO stood for operating system, but am flummoxed by the S on the end.
Really?
OS stands for Operating System. (In computer speak, IO means Input/Output.)
iOS originally stood for iPhone Operating System, but it now refers to the iPod Touch and iPhone. The iPod Classic, which you have listed in your profile as your iPod, does not use iOS.
I assume that you have been listening to the Podcast in your iTunes on the computer as you cannot transfer it to your iPod. It's what I'd do. -
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Does the iOS devices connect to other networks?
Does the iOS devices see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
Since both iPhone and iPod stopped connecting I suspect a problem with your network.
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