My iphone wont turn on and in itunes it says error 21 what can i do?, my iphone wont turn on and in itunes it says error 21 what can i do?
my iphone 5 wont turn on and in itunes it says error 21 what can i do please help, can it be the battery?
Hey pilisaez,
Thanks for the question. The following article outlines restore error 21:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, and 40
These errors typically occur when security software interferes with the restore and update process. Use the steps to troubleshoot security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See the steps under the heading "Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store." If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.
Thanks,
Matt M.
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Thanks for the question, and welcome to Apple Support Communities.
It sounds like the iPhone is experiencing issues upon startup, and may not be loading the firmware or operating system correctly. If you have not already done so, try resetting the iPhone while connected to power:
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http://support.apple.com/kb/HT1430
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WOW! That font is difficult to read. But, see if this support document helps you http://support.apple.com/kb/TS3989. Photos stream is based on date and photos more than 30 days old are removed. Photostream is designed as a temporary storage to allow you to download the photos to the computer.
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christobell86 wrote:
... it will not restore my phone as i have got the app find my iphone switched on.
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