My itunes i just down loaded will not connect to the itunes store.

I was trying to authorise my computer when all a sudden I am signing into this program to ask questions but I just downloaded itunes and when promted the iunes program will not connect to the strore. Why is it that i can not locate the authorise this computer option?

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

Similar Messages

  • ITunes recognizes my iPhone, but will not connect to the iTunes Store

    After having to re-install all the software on my computer, iTunes will recognize my iPhone 4 okay, but will not log into the iTunes Store using a valid user name and password.  I can still log in to the iTunes store on my iPhone, but just not on my computer. I get an error message that says, "We could not complete your iTunes Store request. An unknown error occurred (-50). There was an error in the iTunes Store. Please try again later."  I also conducted the "Run Diagnostics" test for network connectivity tests, device connectivity tests, and device sync tests.  All three tests passed with green lights.  However, I still get the following error message "One moment please, Connecting to the iTunes Store, Loading..." when I highlight the iTunes Store and attempt to log in with no success.  I also disabled the Windows 7 firewall as I did get a previous error message that said iTunes was not enabled in the Windows firewall.  I have my computer configured the same exact way I did before having to reinstall all my programs, and iTunes worked fine.  I've included some of the comments from the diagnostics below...
    Thanks for any advice you can provide.
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was successful.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2011-09-04 19:30:35.
    **** Device Connectivity Tests ****
    iPodService 10.4.1.10 (x64) is currently running.
    iTunesHelper 10.4.1.10 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Device Sync Tests ****
    Sync tests completed successfully.

    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • TS1368 I have tried uninstalling and re-installing and my pc still will not connect with the iTunes Store. I have tried just about every suggestion on the web to no avail, please help.

    I have tried uninstalling and re-installing iTunes and my pc still will not connect with the iTunes Store. I have tried just about every suggestion on the web to no avail, please help.

    When I click on the store it just never opens, I do not receive any message. I try to "refresh the page" and nothing. While having the store selected I go to "help" and check for updates and i get a message; "The iTunes updatte server could not be contacted" and it prompts me to check my internet connection which is fine. None of the items under the "Store" respond with anything.
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    Network connectivity:
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    iTunes Store connectivity:
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         Secure link to iTunes Store, FAILED
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  • My iPod touch will not connect to the itunes app!

    Hi, my ipod touch(4th generation) will not connect to the itunes app, app store, or the internet. It is connected to my wifi and shows full bars with connectivity. However when I click on the itunes app it takes to a blank white screen and says it is loading. It stays on that screen for about 5 minutes and then a little blue box pops up and says unable to connect to itunes store. I don't understand this because I also have an Ipad 2 connected to the same wifi and that has no problem connecting to the itunes store or internet. So I don't understand why my iPad can get on itunes while my iPod can't, when they are on the same wifi connection. Can anyone please help me!!!

    Does the iOS device connect to other networks?
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    - Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup. See:
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    - Restore to factory settings/new iOS device.
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  • My IPOD and Macbook Pro both will not connect to the Itunes store through Itunes says no internet connection, but I can connect through safari and I have a internet connection

    My IPOD and Macbook Pro both will not connect to the Itunes store through Itunes says no internet connection, but I can connect through safari and I have a internet connection

    As I mentioned above, I am not very tech savvy so I have no idea why a wireless protocol would be showing up there, I'm just listing everything I see in hopes that someone might know something I can try. This is why I am asking for help here - I'm not sure what has happened that has made me unable to connect, especially since it seemingly occured while nobody was using the computer.
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    I have tried the method you mentioned above a few times - I actually contacted my ISP earlier this week and they recommended resetting the router like that. They didn't mention any known network issues.

  • My itunes on a windows 7 pc with dsl connection will not connect with the itunes store

    my itunes on a windows 7 pc with dsl connection will not connect with the itunes store.  Any suggestions about why not or how to get it to connect?

    After reading the whole post, I still don't capture the exact error message or code from it when you failed to install Office 2013. 
    The only clue is that "bootstrap loader error" ...
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    At this point, if you get the install source through CD or other media. I recommand that we copy/paste the installation to local drive. Then turn off all of anti-virus and firewall, begin to setup in
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    http://support.microsoft.com/kb/826511/en-us
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  • TS1368 My PC will not connect to the iTunes store

    My PC will not connect to the iTunes store, I have no problem with my iPhone or iPad. But with the PC all I get is the icon showing it trying to connect, but never successfuly. I have the latest iTunes software and no problem with my internet connection or any other websites. This is particularly annoying as I cannot purchase direct from the store on my PC or transfer any pruchases made on my iPhone or iPad to the other device

    When I click on the store it just never opens, I do not receive any message. I try to "refresh the page" and nothing. While having the store selected I go to "help" and check for updates and i get a message; "The iTunes updatte server could not be contacted" and it prompts me to check my internet connection which is fine. None of the items under the "Store" respond with anything.
    I ran a iTunes Diagnostics/ Under "Which Tests do you want to run" I check only "Network Connections" and the results that I receive is...
    Network connectivity:
         Network interfaces, verified
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         Secure link to iTunes Store, FAILED
    Does this help?

  • TS1717 ipod touch will not connect to the itunes store

    can some one tell my why the ipod touch will not connect to the itunes store - just says it can not connect.

    Hello, rumisha. 
    Here is an article that will help you troubleshoot the connection to the iTunes store you are experiencing on your iPod Touch.  Scroll to the section labeled Troubleshooting on an iPhone, iPad, or iPod touch.  Attempt to connect to another wifi network to see if the issue persists as this could be the cause. 
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Also, check the date and time.  I have attached a screen shot as this could cause an issue if not set correctly. 
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    Jason H.

  • After attempting to update to ios 7, my iphone is stuck in recovery mode and will not connect to the itunes software server.

    After attempting to update to ios 7, my iphone is stuck in recovery mode and will not connect to the itunes software server.  I have already tried the resetting with power swich and home button and plugging into computer but it says the "iPhone software update server cannot be contacted."  I am locked out of my phone.  Does anyone have any idea how to resolve this issue and get the phone working again.  I will add that I am now trying to restore it on a different computer with a lower version of itunes, but the computer that it initially happened on had the updated itunes and gave me the same result ... nothing.  Thanks for your help in advance.

    Try going to recovery mode as described here.  You may have to try this more than once to succeed.
    Use the original iTunes that the iPhone synced with.
    http://support.apple.com/kb/HT1808

  • HT201413 With no firewall iTunes 10.7 STILL will not connect to the iTunes Store.

    With no firewall iTunes 10.7 STILL will not connect to the iTunes Store.
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    It also seems to be preventing me from syncing with my iPhone 4S becuase of the constant need it has to "access" the store.

    Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
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    Download and install the free trial version of WinRAR:
    http://www.rarlab.com/
    Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
    Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
    (If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
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    If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

  • How to De-authorize an older PC running Windows 2000 with iTunes 7?  My itunes will not connect with the iTunes store to all the de-auth request.

    How to De-authorize an older PC running Windows 2000 PC with iTunes 7?  My itunes will not connect with the iTunes store to all the deauth request.

    The "Deauthorize All" command is only available if iTunes thinks you are currently using 5 authorizations. 
    Otherwise, you can only deauthorize the old computer by using "Deauthorize this computer" from the computer itself.
    If the old computer is no longer operable, you can't deauthorize it, but that is not a problem.

  • HT4623 My passbook will not connect to the app store. How do i fix this?

    My passbook will not connect to the app store. How do i fix this?

    I got the same error... the trick didn't fix it... but I don't think it has to.
    I already have had the current American Airlines app and happen to be flying later today. I was in the app to view my boarding pass and it gave me the option to add it... clicked to do so..
    and now that boarding pass is in Passbook!
    While it's frustrating not to be able to see all the apps available that support passbook via that connection that isn't happening... and apps that support passbook don't seem to have the keyword 'passbook' to come up in a reg itunes search.. Apps you have and apps you want that you know support passbook are all you need. I initially thought had to download special passbook apps or something - not the case. Just grab the apps you want normal via the iTunes store - and those that support passbook allow you to add the cards and passes and such to it.
    Hope this helps.

  • Ever since I updated my iPod software my iPod will not connect to the app store and won't let me download anything. help

    ever since I updated my iPod software my iPod will not connect to the app store and won't let me download anything. help

    Hook it up to your computer and open itunes. try to download hte apps via your computer. Every time you update hte software you have to reagree to the itunes terms of service. Sometimes it's hard to get it to come up on the device, but is easier on a computer.

  • ITunes 10.6.1.7 is not connecting to the itunes store?

    itunes 10.6.1.7 is not connecting to the itunes store inspite of having a internet speed of 7.2Mbps it is not conncting to the store... i recently had a crash and ipad was not syncing and backing up... NEED HELP URGENTLY

    itunes 10.6.1.7 is not connecting to the itunes store ... i recently had a crash and ipad was not syncing and backing up
    Doublechecking. In the course of your troubleshooting to date, have you worked through the following document?
    Apple software on Windows: May see performance issues and blank iTunes Store

  • ITunes will not connect to the iTunes store once again

    Okay so last year when I updated my iTunes I could not connect to the store. I eventually got it to work. Well I went to update my itunes again to update my iphone and once again after itunes installed it will not connect to the store so I cannot update my iphone. I have deleted it and added it again in both norton and windows firewall and it still will not work. Any help would be great as this is a real pain.
    Thanks
    Here is the output when I run diag.
    Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
    LENOVO 0768A78
    iTunes 8.2.0.23
    QuickTime 7.6.2
    FairPlay 1.4.10
    iPod Updater Library 8.1d19
    CD Driver 2.1.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 2.5.1.3
    Apple Mobile Device Driver 1.43.0.0
    Bonjour 1.0.6.2 (118.5)
    iTunes Serial Number 7D8A8483B8B9A46A
    Current user is not an administrator.
    The current local date and time is 2009-07-05 22:10:14.
    iTunes is not running in safe mode.
    Video Display Information
    Intel Corporation, Mobile Intel(R) 945 Express Chipset Family
    Intel Corporation, Mobile Intel(R) 945 Express Chipset Family
    ** External Plug-ins Information **
    No external plug-ins installed.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {EA374AA4-C2F2-4B22-8CF0-2DE8DCB49783}
    Description: Broadcom 802.11g Network Adapter
    IP Address:
    Subnet Mask:
    Default Gateway:
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Sun Jul 05 20:58:03 2009
    Lease Expires: Mon Jul 06 20:58:03 2009
    DNS Servers:
    Adapter Name: {8246CDCC-66C9-4BAD-B147-7C842940147A}
    Description: Realtek RTL8139/810x Family Fast Ethernet NIC
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Wed Dec 31 19:00:00 1969
    Lease Expires: Wed Dec 31 19:00:00 1969
    DNS Servers:
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Connection attempt to iTunes Store was unsuccessful.
    The network connection timed out.
    Secure connection attempt to iTunes Store was unsuccessful.
    The network connection timed out.
    Secure connection attempt to iPhone activation server unsuccessful.
    The network connection timed out.
    Last successful store access was 2009-06-20 21:52:34.

    Are you running any of Symantec's (Norton) or McAfee's Internet security products or anything similar, or an antivirus/antispyware application? There have been reports that some such utilities treat an upgrade to iTunes as a new application and can block the application from connecting. So you have to go in and reset the utility to allow iTunes. The same thing can happen if you upgrade the security product (this has particularly been a problem with recent McAfee upgrades).
    Check the settings for your utility. If iTunes is still listed, remove and re-enable the exception for iTunes. Consult your utility's documentation for the appropriate procedure; you can find instructions for Norton on Symantec's web page for iTunes. You may also need to check the built-in Windows firewall as well.
    Hope this helps.

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