My laptop continues to close down Safari unexpectedly. It is relatively new {MacBook Air purchased June 2014} and I don't think this should be happening. Is there something wrong? How do I fix this?
How can this be fixed if it can be fixed? No bugs or viruses are on the computer as far as I know. All other applications work perfectly on the laptop, so it is strange that the Safari continues to closedown. I can use Safari and it does work for the majority of time, but there are times when the Safari closes out.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.
Similar Messages
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I just set up an apple id. trying to verify my backup email. getting msg that my password and birthdate don't match the setup. Really? Ok maybe, but how do I fix this?
Why don't you just go to https://iforgot.apple.com and reset the password on the original ID?
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Hello!
The camera stops working. Not detected by any program (Facetime, Skype, Hangouts, Zoom). This happens usually after a few hours of work or after the computer sleeps. To make the webcam function again I need to restart.
Any suggestions?Why does that seem likely to be a hardware issue? How did you come to that conclusion? Do you know something about this issue that indicates that? (I realise that this might sound short and rude - I am not trying to be rude here - just to understand) My thought is that conventional troubleshooting would say that this is a software issue because it is fixed with a restart.
I also have this problem. The camera quits working after some time - I have not been able to make it stop working. Sometimes it is after I suspend the computer (close the lid) other times it still works.
All I know is that intermittently my camera stops working and it is a big pain to have to reboot whenever I am going have a video chat.
Anyone got any solutions, I'm not covered by applecare so would rather try and fix it myself if possible? -
When I create a text message from my contact on my iphone 5, the contacts mobile number appears and not there name. But when they respond to my text, is shows up as a new text message with there name. How do I fix this?
Double click the home button and swipe up the messages app to stop it, then open the app again. This pretty much completely stops the process and freshly opens it again, resolving problems at times. I have had this happen before as well on my iPad, I get a banner, check messages, and nothing new is there.
If that doesn't work, close the app like suggested above, but then restart the phone by holding down the home and lock button for 10-15 seconds until the apple logo appears. -
I keep trying to install and reinstall itunes but keep getting apple application support not found...how do i fix this?
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if Apple Application Support won't install normally.
tt2 -
reception in my house is ordinary whereas it use to be good is there something i can do to fix this on my phone.My wifes phone is fine.
a reset, no data loss, hold down the home/sleep button together until you see the apple logo and then release, then wait for the phone to boot back up.
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When I go to my iMessage, it has me long in. I never logged out, but I can get to the part where it says "next" and I click that. then it will say verifying, but then take me back to the log in page and it doesn't tell my my username or password is wrong. how can I fix this?
iOS: Troubleshooting FaceTime and iMessage activation
FaceTime, Game Center, Messages: Troubleshooting sign in issues -
every time I try to open itunes I get a message saying "runtime error. An application has made an attempt to load the C runtime library incorrectly. I have already un- and re-installed it, but i get the same message as before. How do i fix this? I don't want to lose my music and would at least want to save that.
Follow the instructions of tt2 given in https://discussions.apple.com/thread/5822086 and note to run as admin
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I have recently updated the operating system on my iPad. Now my alarm is silent and my FaceTime doesn't ring aloud when a call comes in. How do I fix this please?
Do you see a half moon icon in the upper right corner of the screen? If so, you have Do Not Disturb enabled. Settings>Do Not Disturb. Turn it off.
Or do you have system sounds muted?
System sounds can be muted and controlled two different ways. The screen lock rotation can be controlled in the same manner as well.
Settings>General>Use Side Switch to: Mute System sounds. If this option is selected, the switch on the side of the iPad above the volume rocker will mute system sounds.
If you choose Lock Screen Rotation, then the switch locks the screen. If the screen is locked, you will see a lock icon in the upper right corner next to the battery indicator gauge.
If you have the side switch set to lock screen rotation then the system sound control is in the control center. Swipe up from the bottom of the screen to get to control center. Tap on the bell icon and system sounds will return.
If you have the side switch set to mute system sounds, then the screen lock can be accessed in the same manner as described above.
This support article from Apple explains how the side switch works.
About the iPad Side Switch - Apple Support -
I deleted my old email address and added a new one, after my iPhone died iCloud keeps popping up asking for the password of my old email address. I can't remember my password and the account is still gone, it pops up every few seconds. How can I fix this?
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do. -
I just got a new mac and use my external hard drive to save all my images to but whenever I go to save my photo to my hard drive it says I do not have write access....Whats wrong how do i fix this or do i need a new hard drive??@
This is a Mac question not a Photoshop question, and I am a Windows users, but I can Google and this might be what you need to do:
http://www.makeuseof.com/answers/change-read-permision-external-hard-drive-mac/ -
My old laptop broke so I got a new one. I am trying to install Photoshop elements 7 and am entering my serial number but it isn't accepting it. How do I fix this?
There is no serial number for CC Cloud versions. They are authenticated via your Adobe ID.
Sign in to your Cloud account with your Adobe ID and download the software via the Cloud app. -
I bought a mini mac that was returned to a store; when I try to open iPhoto it tells me I do not own a full copy of the software and prompts me to sign into an applied that is not mine. How do I fix this??
Welcome to the Apple Support Communities
That's a problem that all users of a second-hand Mac released after the OS X Lion launch have. OS X, iPhoto, iMovie and GarageBand are registered to the Apple ID the first owner used to register the computer, so you can't use them legally without repurchasing them. Furthermore, there's a bigger problem: you have to get iPhoto, iMovie and GarageBand on a DVD, because the App Store makes impossible to purchase these applications on a second-hand Mac.
Nothing will happen if they are already installed, but you won't be able to reinstall and update them, so I recommend you to delete them and buy iLife '11 on a DVD to install the applications from there. Also, take note that you can't also reinstall OS X, so if OS X gets damaged, you will have to take your computer to an Apple Store.
Open > About this Mac, and tell us the OS X version you have. If you are using OS X Lion, you can upgrade to Mountain Lion with your Apple ID, so then you will be able to reinstall OS X -
My iPad conveys that it is disabled, and that I need to connect to iTunes. When I connect to iTunes I get a message that I need to enter my pass code and open my Ipad, but I don't get the screen to open with a password. How do I fix this?
You will need to restore it. It may not sync, but the iPad's sidebar has to appear you can restore it and it will be as the last time ou synced it to iTunes. For more info:
iTunes: Backing up, updating, and restoring your iPhone, iPad, or iPod touch software -
I restored my pc and now it won't open itunes, when i try to, it reads " this version of itunes has not been correctly localized for this language. please run the english version." how do i fix this so i can open my itunes and back up my iphone?
Hey KEBENNETT,
It sounds like you've restored Windows on your PC and iTunes is no longer opening and running normally.
I'd recommend using the instructions found at step 4 and 5 in this article to repair or remove/reinstall your iTunes installation:
Issues installing iTunes for Windows - Apple Support
All the best,
Jeremy
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