My Macbook Air won't stay on

I received a new Macbook Air for christmas and trtied to use tonight but it wont work. I press the on button, the keys light up, an arrow comes up on the screen and then within seconds it goes off. Can anyone help?

First, I would confirm that your charger is properly connected.  You should see an orange or green light on the plug when it is connected to the Air.  Try to power up with the power connected.
Otherwise, it might be in your best interest to make an appointment at the Genius bar at your local store.  If it is new out of the box, then you should be able to get support from them.

Similar Messages

  • 2008 Macbook Air won't stay on.

    My 2008 Macbook air will not stay on. It comes on only if I reset the PRAM and will not stay on. Also, when it does come on, there is an X over the battery.

    Clayton, in the discussion:
    Secondary click in Lion, Macbook Pro 4,1
    There is the answer and it works

  • Macbook air won't stay connected to my desktop

    My new book air seems to drop connection from my desktop.  I thought the airport connection is sufficiant.  Do I need another peripheral?

    I'm having this issue, as well.  I have 2 MacBooks and they both lose WiFi after waking-up from sleep.  Ever since Lion came to town, this has taken a poop in the connectivity bed. 
    I state a preferred network, yet after waking up it is no longer connected or grabs some random network.  I've tried to tell it only preferred, but it keeps doing its own thing.
    VERY ANNOYING.... especially when they fixed the iMac for the issue I am describing.  Ughhh.

  • My MacBook Air won't stay off. I turn it off and it will wait anywhere from a few seconds to a few hours and turn itself back on. You can see how that can get annoying and I can't seem to solve the problem.

    I turn it off and it will wait anywhere from a few seconds to a few hours and turn itself back on. You can see how that can get annoying and I can't seem to solve the problem.

    There's a slight chance this might help:
    Intel-based Macs: Resetting the System Management Controller (SMC)
    Otherwise it needs to be repaired.

  • My brand new MacBook Air won't turn on all the way.

    Hi my brand new MacBook Air won't turn on all the way. If I try to restart it or shut it down, it will go like it is starting up, but goes to a gray screen and stays there. I can see the mouse and move it, but it won't turn all the way on. What is wrong with it? It had been working fine since I got it, but today it hasn't been.

    You may have to see if troubleshooting this issue can help, though the instructions on a process of elimination by symptoms are tedious in the following support article, and are suggested to be performed ahead of trying the process described in the title.
    •Intel-based Macs: Resetting the System Management Controller (SMC)
    http://support.apple.com/kb/HT3964
    For the actual SMC reset, note subsection in above, instructions click-open on blue text:
    >Resetting the SMC on portables with a battery you should not remove on your own
    If the computer does not shut down, and just hangs there, try pressing the power button down for 15 seconds. Check the suggestions in the above article to see if any of them can be used, if the computer will power-up.
    There is another item that sometimes can help, but the main issue you say could be resolved by the SMC reset; this other thing is involved NVRAM (non-volatile random access memory) so here's an article about it.
    •About NVRAM and PRAM:
    http://support.apple.com/kb/HT1379
    >Resetting NVRAM/PRAM opens in above, click-to-see instructions on how to reset.
    You may have to call ahead to the nearest Apple Store for an appointment to see a Genius; or at authorized reseller, their service product specialist who should be trained to understand how to proceed, just in case there is a hardware issue behind the symptoms. When you call, be sure to have the serial number and purchase date available, when you call an official store.
    Or use the 'Apple - Support - Contact Apple Support' to start the process...
    http://www.apple.com/support/contact/
    Hopefully this helps somewhat.
    Good luck & happy computing!

  • My new Macbook air won't connect to my Vizio HDTV.

    My new Macbook Air won't connect to my Vizio VO32LF HDTV.  I bought a mini-displayport to HDMI cable to connect the two.  When I connect the cable, and switch to the appropriate HDMI input on the TV, my Macbook Air screen will flash blue for a second, and then return to normal.  The TV reports it's unable to find a signal.  I use the HDTV as my primary monitor, so I'd really appreciate some help on getting the two to place nicely together!

    Cp,
    Thanks for the reply. However, it appears that the issue is not with the hotspot, but with the network settings in the MacBook Air as every other device I have (including non-Apple devices) will connect to the iPhone hotspot. Another symptom is that my MacBook Air can find my iMac (and other network devices) on my wireless network, but the iMac can't find the MacBook Air.
    KDR

  • My macbook air won't turn on.. last night it was still working properly... when i woke up this morning, i went to turn it on but it didn't respond..i tried plugging the charger and the lightning cord showed a green light which is normal when charging..

    my macbook air won't turn on.. last night it was still working properly... when i woke up this morning, i went to turn it on but it didn't respond..i tried plugging the charger and the lightning cord showed a green light which is normal when charging..i tried to open the macbook air again but nothing happened.. no fans, no chimes, no light in the laptop showed..what should i do? please help..thank you

    Welcome to Apple Support Communities
    A green light means that your battery is full or that it can't be detected. If you can't start up the Mac, probably your logic board or battery aren't working.
    Take the MacBook to an Apple Store or reseller to get your battery or logic board replaced. If the MacBook is in warranty, this repair will be free

  • My MacBook Air won't turn on? I have to dropped it but earlier in the day I got a notification about a full single drive. I have tried the ideas in the communities but its still not working, help!

    My MacBook Air won't turn on? I have to dropped it but earlier in the day I got a notification about a full single drive. I have tried the ideas in the communities but its still not working, help!

    See this article:
    http://support.apple.com/kb/ht3964
    Find the section that applies to your computer, and follow the instructions.
    Shut down the computer.
    Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
    On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
    Release all the keys and the power button at the same time.
    Press the power button to turn on the computer. 
    Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.

  • MacBook Air won't connect with TimeCapsule

    I recently bought the new Time Capsule and for a while it was happily backing up both my and my wife's MacBook Airs. Then it stopped backing up my wife's computer. On investigation I find my wife's MacBook Air won't connect to the Time Capsule. When I try to select the Time Capsule as the back-up disk an error message appears: "There was a problem connecting to the server "John's AirPort Time Capsule"". I can see the Time Capsule in Finder on my wife's computer but when I click on "Connect As" I get the same error message. On my computer the Time Capsule appears in Finder as Connected, but disconnecting it doesn't make any difference to my wife's computer.
    Any help gratefully received.
    J

    First, restart the Time Capsule by disconnecting the power adapter and reconnecting it. If other devices on the network can see it, you can skip this step.
    From the menu bar, select
     ▹ System Preferences ▹ Network
    Click the lock icon in the lower left corner of the window and authenticate to unlock the settings, if necessary. Click the Advanced button, then select the TCP/IP tab in the sheet that drops down. Click Renew DHCP lease.
    Try again to back up.
    If you still can't, open the Time Machine preference pane and delete the TC from the list of backup destinations. You may have to unlock the settings by clicking the lock icon in order to do this. Then add it back.

  • My MacBook Air won't start up.  It's completely powered, yet when the white screen with the apple shows up upon me turning it on, it shuts right back off.  Can someone help?

    MacBook Air won't start up even though it's fully powered.  The white screen with the apple logo appears when I turn it on, then it shuts right back down.  Can someone help me?

    Hey Msazama30,
    First, I would start off your troubleshooting by following the steps in this link:
    Mac OS X: Gray screen appears during startup
    http://support.apple.com/kb/TS2570
    Then, if that doesn't work, try out the information in here:
    Step by Step to fix your Mac
    https://discussions.apple.com/docs/DOC-3353
    Welcome to Apple Support Communities!
    All the best,
    Delgadoh

  • My macbook air won't turn on and doesn't charge?

    my macbook air won't turn on when it is plugged in.  The light on the connection is orange, not the usual green.

    Orange means charging.
    Keep it plugged in for a while.
    Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".
    If this does not help, contact Apple.
    For more on this:
    http://support.apple.com/kb/TS1365

  • My labeled files on my macbook pro won't stay colored

    my labeled files on my macbook pro won't stay colored

    Ok, in theory you cannot lock the hard drive, so, run Disk Utlities, First Aid, Repair Hard Drive again.  It should come back with a message that all is OK.  Then run Repair Permissions.  That often returns a lot of messages that are not actually problems, just grumbling by the system.
    Then try a normal restart by clicking the apple left side of the menu bar, Restart.  If you restart normally all is fine.
    If not, then restart on the recovery HD again and try an Install Mac OS X and see if that succeeds this time.

  • MacBook AIR won't TURN ON!!

    My MacBook Air Doesn't turn on. I did everything already, pushing the shift+ctrl+option etc. 5 seconds 10 seconds etc. still no power, there is a green light on the charger but no light or sound coming from the macbook air. This is like only a month old, so there is still warranty. the problem is I have "very important documents" in my macbook air and how would i get assurance that the files won't be corrupted, used, or lost?

    Guys! I HAVE THE SOLUTION!
    I hope everyone with the same problem read this!
    I posted my macbook AIR won't turn on.
    I coulding risk bringing it to MAC Store and leave it there because I have PRIVATE FILES.
    I tried almost every other options, instructions in youtube etc. but nothing worked.
    but now it WORKS
    All i did was plug it for 24 hours straight. Tried turning it ON again but wouldn't work..
    I left it in my room for about 1-2weeks, thinking it was hopeless.
    one day I pressed the power button again THEN it came back to LIFE!!
    So guys dont lose hope. Try resting it for a few days then try again.
    hope this helps

  • My MacBook air won't open internet, email, photos or print,it keeps asking for my keychain login, but I don't have a login for keychain

    can anyone help, my MacBook air won't let me connect to Internet, open and read emails, won't open photos or print, it just goes into standby mode, I have to go to forced quit.
    also now i keep getting login for keychain, but I don't have a login for keychain, but I can't get rind of it.
    any ideas, or do I need to have a diagnostic run on it?
    thanks

    What's the precise text of your error message, please? (There's a few different ones I can think of that you might be getting.)

  • MacBook Pro won't stay asleep with external monitor attached.  When sleep is selected from the Apple menu the computer will go to sleep only to continually wake up...go back to sleep...wake up...etc. every few seconds.

    MacBook Pro won't stay asleep with external monitor attached.  When sleep is selected from the Apple menu the computer will go to sleep only to continually wake up...go back to sleep...wake up...etc. every few seconds.  This only happens when using the external monitor. Does anyone have any suggestions?

    Mine does that too. The worst thing is when it goes to sleep, then wakes up and keeps running while the lid is closed and it is wrapped up in a case. I am afraid when the hot weather comes it is going to burn up. I am hoping Apple fixes it in the software or they may have a melted MBP to replace.
    Then when I open the lid it is crashed running at fill tilt, pumping out heat to beat the band. I am forced to hold the button down and reboot.
    I wiped my hard disk and reinstalled my OS, but it didn't help. I reversed my OS to 10.5.0 and it solved the DVI problem but still won't sleep. This post will probably be deleted by Apple, they did it a few days ago. I just don't know what to do, and I consider myself a real Apple expert. Just hoping you realize you are not the only one.

Maybe you are looking for