My mother has an iPad and I have an iPad. I have successfully sent her photos and videos. She took a photo with her iPad and sent it to me. I have her mail with the word, "attachment" as well as the paper clip symbol - but there is never a photo!

My mother has an iPad and so do I. I have successfully sent photos and videos to her. She took a photo with her iPad and sent it to me. I receive her mail with the word, "attachment" and with the paper clip symbol - but there is never an attachment! No photo! How is this possible if she is doing the exact steps that I do when mailing photos? Is something locked? Thanks for help.

Scroll down to the bottom of the email. Is there a message there to download the rest of the email?
Quit Mail and try again. Go to the Home screen and double click the Home button. That will reveal the row of recently used apps at the bottom of the screen. Tap and hold on the app in question until it jiggles and displays a minus sign. Tap the minus sign to actually quit the app. Then tap anywhere on the screen above that bottom row to return the screen to normal. Then restart the app and see if it works normally.

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HT4623 I down loaded ios 7 to my wifes ipad 2 but because of the streamlined look my wife can bearly see the letters and numbers on the key board because of an eyesight problem She had no problem with the old keyboard. Is there a way to make the letter

I downloaded ios 7 to my wifes ipad 2. The only problem was, with the new system the letters and numbers on the keyboard became so streamlined that my wife had trouble seeing them because of a eye problem. Is there a way to get the old keyboard back and if not how do you uninstall ios 7?

I had thought this situation was solved but it just got worse. In addition to being without service for several days I am now being charged a cancellation fee for a broadband service that BT disconnected in error. BT Vision was also terminated by BT but the set up charges are still in place. Does anyone know who the relevant Ombudsman is? I called BT from America on Friday - for an hour - while someone called Aruj sorted out why there is an order 'in progress' that I didn't initiate; why I have fees relating to a problem created by BT and why there are references to a house move that didn't take place and a BT Vision service I no longer have but didn't cancel myself. He assured me it would be rectified and my bill would be reduced by 139 pounds and we would get confirmation of this later that day. I asked him what chance there was that this would not actually happen - he said no chance at all; my new bill would be 23.50.
There was no text message. An online chat person today told me there had been a fee reduction request which had been declined and there was nothing else he could help me with as he dealt only with broadband. But he would get BT Vision to email me. They always seem so helpful.............
I'm sure I'm listed somewhere as 'a problem', there's no other explanation for why I get the runaround

I'm trying to send a jpeg from the Imac to a windows PC. The windows PC doesn't recognize it as a "file" with the paper clip. Why? The same file from my iPhone makes it fine. It is sent as "windows friendly" attachment.

This is very frustrating. I use Aperture and share pictures all the time. The thought that some people can't download jpeg images I send them is very troubling. As a test, I'm sending them to my work PC which is in front of me. The file arrives and can be seen in the email, but it does not show up as an attachment and therefore you can't save it. There's no paper clip in the file when it arrives. When it's sent, it shows the number of files being sent and the size. And like I said, if I send a file from my Iphone it arrives as a jpeg file fine on my work pc. I have checked my default settings and they are set to "windows friendly attachments". I'm not sure what "at the bottom of the email" means really. This seems to happen wether I originate the request form Aperture or from the email program on my Imac. Help!!

No, that doesn't work for me. And things seem to be inconsistent. Where it lets you vary the file size (small/medium/large/actual) when large and actual are the same, it doesn't send the actual jpeg file for windows to open. When large and actual size files are different when you toggle between the two, the file seems to go through to my windows pc ok. When I tried this through preview, that's when I noticed this difference, not through just email or Aperture yet. Help!

Used to be able to print from my iPad but now when I print the paper comes out but there is nothing on it

Problem printing from my iPad use to work now the paper comes out empty

Go into iMessage and Facetime and sign out.
Go to Settings > iTunes and App Store, log out the person who sold it to you and enter your information.
Or go to Settings > General > Reset > Erase All Content and Settings and then start from scratch.

TS1702 I downloaded a game on my ipad and the game froze and would'nt reset progress so I deleted the app. I went to re-install it with the already purchased option but there is none. When I choose the purchase button it wants me buy again. what do i d

Please help!
I bought a game app for my iPad and it froze on me. I tried to reset progress, but it didn't work so I deleted it. I am trying to re-install it but I'm being asked to pay again. What do I do? I went to iTunes to my purchase history but all it does is download the free trial again
Thanks

Can any one help, any one? Please.

When I send an email with an attachment, the paper clip shows up as if there is an attachment, but I can't open it, or find the "download" attachment option?

I am using Firefox and have used Firefox in the past. This just started to occur extremely recently. I have never had a problem with this in the past. When I attach a document in an email, it seems fine, even after I send it. However, the person doesnt get the option to download or view the attachment. It shows the paper clip as if there was an attachment, but there is no way to open it. Has this happened to anyone else or if you have some advice I would greatly appreciate some of your help.

Please do not type in all caps, that is considered shouting and we can hear you just fine.
This is a MS Office issue, I'd suggest taking it up with Microsoft or a MS Office forum.

My mother has an iPad and wants a nook app so she can download a nook book to her F*ing iPad she also wants me to remove my apple acct from her ipad and computer any one have any idea how to do

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Yes, actually there is a free Nook app. It does not offer in app book purchases, but syncs to the Barnes and Noble account (book are actually purchased from the web site and then downloaded in the app).
https://itunes.apple.com/us/app/nook/id373582546?mt=8
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Open the Settings App and change the ID in the following areas as they apply:
iTunes and App Store
iCloud
Messages
FaceTime

HT201441 My mother has passed away and I do not know her Apple ID or password for her iPad mini? What can I do?

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I see this question has been here for awhile anyways per your question Apple can't help with local device without having you reset it, Apple might not even help you if you don't have some kind of Apple program such as "Applecare" it covers phone support and device(s). You might want to find an email if you know the e-mail account before it may close. One more thing to try is connect the device to the computer that it was syched to and see in the options under store Itunes will hold passwords for Apple Id and registered computers. Give me a message back here if this doesn't work and no i'm no hacker I just use multiple devices from Apple.

My iPad does not have sound when on the Internet, including YouTube, but does have sound with iTunes and other apps. How can I correct this?

My iPad does not have sound when on the Internet, including YouTube, but does have sound with iTunes and other apps. How can I correct this?

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Close all apps completely and reboot the iPad.
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HT4314 I have a iPad and iPhone with the same Apple ID, but on Game Center I have used the same id for both devices and they are two different profiles and I was wondering how to have one of the accounts on both devices.

I have a iPad and iPhone with the same Apple ID, but on Game Center I have used the same id for both devices and they are two different profiles and I was wondering how to have one of the accounts on both devices.

Hi Jamesdwills,
Welcome to the Support Communities!
If you are using the same Apple ID on both devices, the Game Center profile should be the same.
Check out this information from the iPad User Guide. Try signing out of the Game Center on both devices and then sign back in with the correct Apple ID:
Using Game Center
http://support.apple.com/kb/ht4314
Game Center settings - iPad User Guide
http://help.apple.com/ipad/7/#/iPad9a13d039
Game Center settings
Go to Settings > Game Center, where you can:
Sign out (tap your Apple ID)
Allow invites
Let nearby players find you
Edit your Game Center profile (tap your nickname)
Get friend recommendations from Contacts or Facebook
Specify which notifications you want for Game Center. Go to Settings > Notifications > Game Center. If Game Center doesn’t appear, turn on Notifications.
Change restrictions for Game Center. Go to Settings > General > Restrictions.
Cheers,
- Judy

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I have an iPad and iPhone backed up with the same icloud account but because iv two the storage has filled really quick, how can I have separate icloud accounts?

You got it with that same apple id thing. You can use different apple id's, but then they will not sync. Apple does allow as many free apple id's as you want, but they are in the business to make money.

Installed itunes, checked in, I try to download free applications out the window: this Apple ID has not yet been used with the iTunes Store. But the mail I receive, that I'm registered, and I have an Apple ID, please help find out!

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Diana,
This could be a delay while internal service records were updated. Check it out again - is it okay for now?

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Is there any problem with the setting in itunes or quicktime ? Kindly reply...... I am waiting for your valuable suggestion.
Thank you a lot in advance.

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When our iPad is in use on the internet, my iMac internet connection goes off. I can't get the two devices to work at the same time with the AirPort Express. Is there a setting somewhere I may have missed?

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I have a form that has multiple fields but has 5 sections. I have used mail merge to insert information but I can't get Excel to recognize that I need different names and addresses for each section. Please help.

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My mother has an iPad and I have an iPad. I have successfully sent her photos and videos. She took a photo with her iPad and sent it to me. I have her mail with the word, "attachment" as well as the paper clip symbol - but there is never a photo!

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