My phone is plugged into the computer and the screen is just an apple with a bar under it, my phone is plugged into the computer and the screen is just an apple with a bar under it

I have no clue what this means and my phone will not do anything!

And when I plug it into my computer it will not show up in itunes

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My iphone 5s wont turn on. I tried to recover it through itunes and it didnt work. It said that due to an error my phone could not be restored. However when I plug it into itunes via my computer it turns on, I get the apple, the white line beneath it?????

My iphone 5s wont turn on. I tried to recover it through itunes and it didnt work. It said that due to an error my phone could not be restored. However when I plug it into itunes via my computer it turns on, I get the apple, the white line beneath it???? As soon as I remove it from the computer it goes completly off again???????

Hey beaches37,
Thanks for the question. I understand you are experiencing issues with your iPhone 5s. You mentioned you received an error when attempting to restore. If you remember this error, the following article may help to resolve it:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Furthermore, you may want to try restoring your iPhone in recovery-mode:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks,
Matt M.

When i plug my iphone4 into the computer and itunes comes up, it says my "other" space is taking up about 1.94gb. what is this other and how do i reduce it to have more space on my phone?

When i plug my iphone4 into the computer and itunes comes up, it says my "other" space is taking up about 1.94gb. what is this other and how do i reduce it to have more space on my phone?

Hi there kburgee! Other can be anything from App Data (information saved from apps like game progress, or passwords) to or old messages that you haven't deleted! The absolute best way to clean up some space is to restore your iPhone.

I've broken my iPhone and have put my sim card in my old iPhone 3. If I plug my old iPhone 3 into my computer, will it update the iPhone 3 with everything that is on my phone that is now broken, or will it 'update' iTunes with what was on the old iPhone?

I've broken my iPhone and have put my sim card in my old iPhone 3. If I plug my old iPhone 3 into my computer, will it update the iPhone 3 with everything that is on my phone that is now broken, or will it 'update' iTunes with what was on the old iPhone?

Plug your phone into the wall charger for at least 30 minutes...make sure you have a sim card in the phone...then:
Leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.
Make sure you have no anti-virus software running or any firewalls...turn all of that stuff off.

I interrupted my iphone upgrade to ioS 6 and now my phone just keeps showing the apple. it wont restart or show up when I plug it into itunes!!!!

Help! i accidently interrupted my iphone upgrade to ioS 6 and now my phone wont turn on completely. it just keeps showing the apple. it also wont register with itunes...i have tried turning it off and restarting it multiple times but nothing is working. HELP!

hey man, i feel your pain... here's my story and i'm pretty sure this will work for you... on the 19th of september i went to upgrade ios 6 and paused it about 1/10 through... when i plugged my phone up at night the screen was at the normal lock screen.. when i woke up at 10:30 am i went to check my phone and the screen appeared as an apple logo with a progression bar about 6/10 full.. it didn't seem to be progressing any more, but i guess that was only because it was so slow trying to download over wifi because it had all night to finish downloading.. anyways i needed to check my texts and the time so i held down the lock button and the phone turned off during the download.. when i tried to turn it on the apple logo would appear like normal trying to boot up.. then it would fade away and cut off.. then seconds later try to turn on again, by itself, repeatedly for hours on september 20. i tried restarting it (holding lock and home button down 10-15 seconds) but the problem with that is that the phone was already trying to turn on itself so it never would restart correctly... (continued turning on and off by itself).. i went to verizon and they said my phone is screwed.. go to apple if you wanna pay.. i called apple support and a lady helped me out here's the solution that worked after hours of thinking my phone is totally screwed.. when the phone is dark and cut off.. press and hold the home button before you plugin your sync cable to your usb port.. (have itunes up and ready) continue holding the home button and plugin the sync cable.. still holding the button, wait for a message from itunes appear that says it recognizes your device in recovery mode.. press ok.. the screen on your iphone should be a snyc cable and and arrow pointing to an itunes symbol... from there it is pretty self explanatory.. you will need to restore and update your phone from there which should be an option after you press ok... it takes awhile.. your phone will then go through one, or maybe a few progression bars (it may vary, not sure).. while your itunes will be restoring software & firmware.. when everything is done on itunes and your phone.. your phone should boot right up!!! reply if you have any more questions.. i'm so glad i resolved my issue today.. good luck!

HT1351 I just logged into my applie ID and my old Ipod which I may have hooked up to my wifes account to fill with songs...now when I tie it into my computer with my apple ID I can't sync. I go to file menu/library and the sync option is grayed out

Can't seem to sync an version 4 ipod with an old itunes account of mine. I may have hooked it to my wife's account. The only option I have when going to file/library is "transfer purchased from Adam's Ipod"

I'm not sure if the crash is or isn't related to fonts.
Deciphering the crash long is something I don't have any experience with.
I'm not even sure how the crash log is structured. I've downloaded two screen captures: one from the top of the adobe Photoshop crash log and one from the bottom. Perhaps someone more knowledgeable than I can discern what may be causing the crash?
Screen capture from the top of the Adobe Photoshop crash log:
Screen capture from the bottom of the Adobe Photoshop crash log:
Any ideas?
Thanks a bunch.

I have all my music on iCloud, and it works beautifully with all my apple products....except my iPhone 4. I have downloaded all the recent software upgrades. The "cloud" will appear when I go into my music, but it just won't download. Any suggestions.

I have all my music on iCloud, and it works beautifully with all my apple product. However, with my iPhone 4, the Cloud will show up but but not download any music. I have already updated all the software. Any suggestions?

Robert...
the iCloud webserver wont accept my password for a .mac login, nor will it allow me to change it
See if you can change your password > Apple - My Apple ID
If that doesn't help, launch iTunes on your computer.
From the iTunes menu bar click iTunes / Preferences then select the Advanced tab.
Click: Reset warnings and Reset cache
Click OK.
Restart your computer.
If that that doesn't help...
Moreover, when I try to go into my .mac account on the web,
Delete all apple cookies and empty your browser cache.
See if you can access your account at iCloud.com

I recently bought a new i phone 4 as my other one had seen beter days and for the last sevral days have been trying to transfer my photos ect from my old phone to my new one after I've plugged my old iPhone into iTunes to back it up i then plug in my i

I recently bought a new i phone 4 as my other one had seen beter days and for the last sevral days have been trying to transfer my photos ect from my old phone to my new one after I've plugged my old iPhone into iTunes to back it up i then plug in my one to transfer it over I've had no luck I've tryed restoring my new phone to the last time i backed up my old files the phone restores but always to its own backup point wen i first connected it to iTunes can anyone help me please?

Since this is the second computer you've had this problem with, I recommend you look for answers on the iPhone forum. My thinking is it is an iPhone issue rather than a computer issue (unless it is some software incompatibility).

I am getting error (-1) while updating my iPhone 4 to iOS 5.1. The phone has gone into a recovery mode. Restore fails every time at "restoring the firmware" stage. Striped bar remains for a long time, then shows "error (-1)" and the restore fails. Help!

I am getting error (-1) while updating my iPhone 4 to iOS 5.1. The phone has gone into a recovery mode. Restore fails every time at "restoring the firmware" stage. Striped bar remains for a long time, then shows "error (-1)" and the restore fails. I have been doing it for last 12 hours. Help!

Thanks for your reply Michalo. I am in India and here Apple care does not work on Sundays. I have been without my phone for the entire day. Perhaps tomorrow will bring some respite. There is not solution to "error (-1)" on any forum it seems. I found one forum which suggested use of Tiny Umbrella. Any idea about that?

My screen wont light up. Its just blank on my iphone 4. I tried to plug it into the wall but that didnt make it light up it still wont turn on. Then i plugged it into the computer but the screen is still blank. Help me please i need my phone!

My screen wont light up. Its just blank on my iphone 4. I tried to plug it into the wall but that didnt make it light up it still wont turn on. Then i plugged it into the computer but the screen is still blank. Help me please i need my phone!

Restart your phone by holding the sleep/wake button and the home button until it starts back up.

My ipod froze so I restarted it. it happened again, so I restarted it again, and it was fine but then it ran out of battery. Now when I plug it into the charger it, the Apple sign comes up for 5 seconds then that's it, it doesn't turn on. help please?

My ipod froze so I restarted it, but then it happened again, so I restarted it again, and it was fine but then it ran out of battery. Now when I plug it into the charger it, the Apple sign comes up for 5 seconds then disappears, it doesn't turn on or come up with the charging sign. Is it not going to work again, or is ther something I can do? Please help.

I have the same problem, and my Ipod turned off (when I held the home and power button)
but then when I held down the home button (after turned off) nothing happened, the screen is still black.
Do you know what I should maybe do?
Thanks is advance

If i buy an apple product from the actual customer who bought it, and i face some problem with it, but the device is still under warranty, so would there be any issue for getting the device checked?

If i buy an apple product from the actual customer who bought it, and i face some problem with it, but the device is still under warranty, so would there be any issue for getting the device checked?

If you make an appointment at the Genius Bar about a problem, they will check and evaluate the device, and if it warrants a replacement under warranty, they make the final determination. We are users here. This is a user to user support forum. We cannot determine what Apple will do. I can tell you what I already did, the warranty follows the device.

I restored my iPhone 5 to IOS 7.1 on computer and tried to restore from icloud back up. It says "restore completed" but Apple logo keeps popping up every 5 seconds. It restored only contacts and sms. I can access the phone but have to stop if logo pops

I restored my iPhone 5 to IOS 7.1 on computer and tried to restore from icloud back up. It says "restore completed" but Apple logo keeps popping up every 5 seconds. It restored only contacts and sms. I can access the phone but have to stop if logo pops

Hello khanhlinh98,
I would recommend performing the following steps in order to stabilize your iPhone.
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see the battery icon in the upper-right corner of the screen. Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
My issue is still not resolved. What do I do next?
Contact Apple Support.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Cheers,
Allen

I have just updated my iPad2 with iOS 6.3.1. and now I am unable to access my home network. The Wi-Fi icon in the status bar is not shown. Under settings, Wi-Fi it shows my network name and under the Wi- Fi menu, chose a Network it shows it is searching f

I have just updated my iPad2 with iOS 6.3.1. and now I am unable to access my home network. The Wi-Fi icon in the status bar is not shown.
Under settings, Wi-Fi it shows my network name and under the Wi- Fi menu, chose a Network it shows it is searching for my network by name and continues to run and run without finding the network.
Prior to updating to iOs 6.3.1 my system worked perfectly.
Can anybody help please.

1. Turn off router for 30 seconds and on again
2. Settings>General>Reset>Reset Network Settings

HT4060 iPad will not charge if hooked by USB to pc or plugged into wall. How do I know if the problem is with iPad, cable or power adapter. I have a 12, 10 and 5W adapters no success with any. Only one lightening cable so can't swap cables.

iPad will not charge if hooked by USB to pc or plugged into wall. How do I know if the problem is with iPad, cable or power adapter. I have a 12, 10 and 5W adapters no success with any. Only one lightening cable so can't swap cables.

I'm sorry but this is too funny to pass up.

I've found no way to sort. For example, if I type the group "Rush" into the search bar, I get a list of songs recorded by rush and literally thousands of other songs and artists with the word rush in them. There is; however, no way to sort the results.

I've found no way to sort search results in itunes. For example, if I type the group "Rush" into the search bar, I get a list of songs recorded by rush and literally thousands of other songs and artists with the word rush in them. There is; however, no way to sort the results.

In the Search box click on the black Arrow and UNTICK the Search Entire Library.
Then the Search results in Songs view will be displayed in the main Grid and you can sort them by clicking on the column headers.
You can also turn on the column browser which can help with filtering

My phone is plugged into the computer and the screen is just an apple with a bar under it, my phone is plugged into the computer and the screen is just an apple with a bar under it

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