My System root certificate is not trusted and I cannot open Preferences with my Administrator password.

My computer was hacked three days ago and malware installed. After consultation with Apple Support I reinstalled the OS and all seemed to be well. Today I tried to set some Preferences but my Admin password wouldn't work. I tried to reset it using my Apple ID, to no avail. Checking in Keychain Access I found that under System, my Certificate contains a message: 'This root certificate is not trusted'.

DO NOT install "Avast." I asked about it as a possible cause of the problem, not as a solution.
1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.
You may have started up in "safe" mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
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NR>1&&$NF!~/0x|\.([0-9]{3,}|[-0-9A-F]{36})$/ { print $NF"\f"a[split($(NF-1),a," ")];} ' '|tail -n'{${p[6]},${p[10]}} ' s/.+bus /Bus: /;s/,.+[(]/ /;s/,.+//p;' ' { $NF=$NF" Errors: "$1;$1="";} 1 ' ' 1s/^/\'$'\n''/;/^ +(([MNPRSV]|De|Li|Tu).+|Bus): .|d: Y/d;s/:$//;$d;p;' ' BEGIN { RS=",";FS=":";} $1~"name" { gsub(/["\\]/,"",$2);print $2;} ' '|grep -q e:/' '/[^ .]/p' '{ print $1}' ' /^ +N.+: [1-9]/ { i++;} END { if(i) print "system: "i;} ' ' NF { print "'{admin,user}' "$NF;exit;} ' ' /se.+ =/,/[\}]/!d;/[=\}]/!p ' ' 3,4d;/^ +D|Of|Fu| [0B]/d;s/^  |:$//g;$!H;${ x;/:/p;} ' ' BEGIN { FS=": ";} NR==1 { sub(":","");h="\n"$1"\n";} /:$/ { l=$1;next;} $1~"S"&&$2!~3 { getline;next;} /^ {6}I/ { i++;L[i]=l" "$2;} END { if(i) print h;for(j=0;j<'${p[24]}';j++) print L[i-j];} ' ' /./H;${ x;s/\n//;s/\n/, /g;/,/p;} ' ' {if(int($6)>'${p[25]}')printf("swap used %.1f\n",$6/1024)} ' ' BEGIN{FS="\""} $3~/ t/&&$2!~/'{${k[24]},${k[29]}}'/{print $2} ' ' int($1)>13 ' p ' BEGIN{FS="DB="} { sub(/\.db.*/,".db",$2);print $2;} ' {,1d\;}'/r%/,/^$/p' ' NR==1{next} NR>11||!$0{exit} {print $NF"\f"substr($0,1,32)"\f"$(NF-7)} ' '/e:/{print $2}' ' /^[(]/{ s/....//;s/$/:/;N;/: [)]$/d;s/\n.+ ([^ ]+).$/\1/;H;};${ g;p;} ' '1;END { exit "find /var/db/r*/'${k[21]}'*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom -mtime -'${p[23]}'s"|getline;} ' ' NR<='${p[26]}' { o=o"\n"$0;next;} { o="";exit;} END{print o|"sed 1d"} ' ' {o=o"\n"$0} NR==6{p=$1*$5} END{if(p>'${p[27]}'*10^6)print o|"sed 1d"} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab kextfind top pkgutil "${k[30]}\\" echo cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom 'mdfind -onlyin' env pluginkit scutil 'dtrace -q -x aggsortrev -n' security sed\ -En awk 'dscl . -read' networksetup mdutil lsof test osascript\ -e netstat mdls route cat uname powermetrics codesign lockstat );c2=(${k[21]}loginwindow\ LoginHook ' /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'" 'L*/Ca*/'${k[21]}'Saf*/E* -d 2 -name '${k[32]} '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' -i '-nl -print' '-F \$Sender -k Level Nle 3 -k Facility Req "'${k[21]}'('{'bird|.*i?clou','lsu|sha'}')"' "-f'%N: %l' Desktop {/,}L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message CRne '0xdc008012|(allow|call)ing|Goog|(mplet|nabl)ed|ry HD|safe b|succ|xpm' -k Message CReq 'bad |Can.t l|corru|dead|fail|GPU |hfs: Ru|inval|Limiti|v_c|NVDA[(]|pa(gin|us)|Purg(ed|in)| err|Refus|s ful|TCON|tim(ed? ?|ing )o|trig|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o%cpu,comm,ruid' "' syscall::recvfrom:return {@a[execname,uid]=sum(arg0)} syscall::sendto:return {@b[execname,uid]=sum(arg0)} syscall::open*:entry {@c[execname,uid,copyinstr(arg0),errno]=count()} syscall::execve:return, syscall::posix_spawn:return {@d[execname,uid,ppid]=count()} syscall::fork:return, syscall::vfork:return, syscall::posix_spawn:return /arg0<0/ {@e[execname,uid,arg0]=count()} syscall:::return /errno!=0/ {@f[execname,uid,errno]=count()} io:::wait-start {self->t=timestamp} io:::wait-done /self->t/ { this->T=timestamp - self->t;@g[execname,uid]=sum(this->T);self->t=0;} io:::start {@h[execname,uid]=sum(args[0]->b_bcount)} tick-10sec { normalize(@a,2560000);normalize(@b,2560000);normalize(@c,10);normalize(@d,10);normalize(@e,10);normalize(@f,10);normalize(@g,10000000);normalize(@h,10240);printa(\"1\f%@d\f%s\f%d\n\",@a);printa(\"2\f%@d\f%s\f%d\n\",@b);printa(\"11\f%@d\f%s\f%d\f%s\f%d\n\",@c);printa(\"12\f%@d\f%s\f%d\f%d\n\",@d);printa(\"13\f%@d\f%s\f%d\f%d\n\",@e);printa(\"14\f%@d\f%s\f%d\f%d\n\",@f);printa(\"3\f%@d\f%s\f%d\n\",@g);printa(\"4\f%@d\f%s\f%d\n\",@h);exit(0);} '" '-f -pfc /var/db/r*/'${k[21]}'*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f'$'\f''%Sc'$'\f''%N -t%F {} \;' '/S*/*/Ca*/*xpc*' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' /\ kMDItemContentTypeTree=${k[21]}{bundle,mach-o-dylib} :Label "/p*/e*/{auto*,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {/p*,/usr/local}/e*/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*{,/*} .launchd.conf" list '-F "" -k Sender hidd -k Level Nle 3' /Library/Preferences/${k[21]}alf\ globalstate --proxy '-n get default' vm.swapusage --dns -get{dnsservers,info} dump-trust-settings\ {-s,-d,} '~ "kMDItemKind=Package"' '-R -ce -l1 -n5 -o'{'prt -stats prt','mem -stats mem'}',command,uid' -kl -l -s\ / '--regexp --files '${k[21]}'pkg.*' '+c0 -i4TCP:0-1023' ${k[21]}dashboard\ layer-gadgets '-d /L*/Mana*/$USER' '-app Safari WebKitDNSPrefetchingEnabled' '-Fcu +c0 -l' -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' '-F \$Message -k Sender kernel -k Message CReq "'{'n Cause: -','(a und|I/O |gnment |jnl_io.+)err|disk.+abo','USBF:.+bus'}'"' -name\ kMDItem${k[33]} -T\ hfs '-n get default' -listnetworkserviceorder :${k[33]} :CFBundleDisplayName $EUID {'$TMPDIR../C ','/{S*/,}'}'L*/{,Co*/*/*/L*/}{Cache,Log}s -type f -size +'${p[11]}'M -exec stat -f%z'$'\f''%N {} \;' \ /v*/d*/*/*l*d{,.*.$UID}/* '-app Safari UserStyleSheetEnabled' 'L*/A*/Fi*/P*/*/a*.json' users/$USER\ HomeDirectory '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' ' -F "\$Time \$(Sender): \$Message" -k Sender Rne "launchd|nsurls" -k Level Nle 3 -k Facility R'{'ne "user|','eq "'}'console" -k Message CRne "[{}<>]|asser|commit - no t|deprec|done |ect pas|fmfd|Goog|ksho|ndum|obso|realp|rned f|/root|sandbox ex" ' getenv '/ "kMDItemDateAdded>=\$time.now(-'${p[23]}')&&kMDItem'${k[33]}'=*"' -m\ / '' ' -F "\$Time \$(RefProc): \$Message" -k Sender Req launchd -k Level Nle 3 -k Message Rne "asse|bug|File ex|hij|Ig|Jet|key is|lid t|Plea|ship" ' print{,-disabled}\ {system,{gui,user}/$UID} '-n1 --show-initial-usage --show-process-energy' -r ' -F "\$Message" -k Sender nsurlstoraged -k Time ge -1h -k Level Nle 4 -k Message Req "^(ER|IN)" ' '/A* -type d -name *.app -prune ! -user 0' -vv '-D1 -IPRWck -s5 sleep 1' );N1=${#c2[@]};for j in {0..20};do c2[N1+j]=SP${k[j]}DataType;done;l=({Restricted\ ,Lock,Pro}files POST Battery {Safari,App,{Bad,Loaded}\ kernel,Firefox}\ extensions System\ load boot\ args FileVault\ {2,1} {Kernel,System,Console,launchd}\ log SMC Login\ hook 'I/O per process' 'High file counts' UID {System,Login,Agent,User}\ services\ {load,disabl}ed {Admin,Root}\ access Font\ issues Firewall Proxies DNS TCP/IP Wi-Fi 'Elapsed time (sec)' {Root,User}\ crontab {Global,User}' login items' Spotlight Memory\ pressure Listeners Widgets Parental\ Controls Prefetching Nets Volumes {Continuity,I/O,iCloud,HID,HCI}\ errors {User,System}\ caches/logs XPC\ cache Startup\ items Shutdown\ codes Heat Diagnostic\ reports Bad\ {plist,cache}s 'VM (GiB)' Bundles{,' (new)'} Trust\ settings Activity Free\ space Stylesheet Library\ paths{,' ('{shell,launchd}\)} Data\ packages Modifications );N3=${#l[@]};for i in {0..8};do l[N3+i]=${k[5+i]};done;F() { local x="${s[$1]}";[[ "$x" =~ ^([\&\|\<\>]|$) ]]&&{ printf "$x";return;};:|${c1[30]} "$x" 2>&-;printf "%s \'%s\'" "|${c1[30+$?]}" "$x";};A0() { Q=6;v[2]=1;id -G|grep -qw 80;v[1]=$?;((v[1]))||{ Q=7;sudo -v;v[2]=$?;((v[2]))||Q=8;};v[3]=`date +%s`;date '+Start time: %T %D%n';printf '\n[Process started]\n\n'>&4;printf 'Revision: %s\n\n' ${p[0]};};A1() { local c="${c1[$1]} ${c2[$2]}";shift 2;c="$c ` while [[ "$1" ]];do F $1;shift;done`";((P2))&&{ c="sudo $c";P2=;};v=`eval "$c"`;[[ "$v" ]];};A2() { local c="${c1[$1]}";[[ "$c" =~ ^(awk|sed ) ]]&&c="$c '${s[$2]}'"||c="$c ${c2[$2]}";shift 2;local d=` while [[ "$1" ]];do F $1;shift;done`;((P2))&&{ c="sudo $c";P2=;};local a;v=` while read a;do eval "$c '$a' $d";done<<<"$v";`;[[ "$v" ]];};A3(){ v=$((`date +%s`-v[3]));};export -f A1 A2 F;B1() { v=No;! ((v[1]))&&{ v=;P1=1;};};eval "`type -a B1|sed '1d;s/1/2/'`";B3(){ v[$1]="$v";};B4() { local i=$1;local j=$2;shift 2;local c="cat` while [[ "$1" ]];do F $1;shift;done`";v[j]=`eval "{ $c;}"<<<"${v[i]}"`;};B5(){ v="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d$'\e' <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F$'\e' ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`egrep -v "${v[$1]}"<<<"$v"|sort`;};eval "`type -a B7|sed '1d;s/7/8/;s/-v //'`";C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { B4 0 0 63&&C1 1 $1;};C4() { echo $'\t'"Part $((++P)) of $Q done at $((`date +%s`-v[3])) sec">&4;};C5() { sudo -k;pbcopy<<<"$o";printf '\n\tThe test results are on the Clipboard.\n\n\tPlease close this window.\n';exit 2>&-;};for i in 1 2;do eval D$((i-1))'() { A'$i' $@;C0;};';for j in 2 3;do eval D$((i+2*j-3))'() { local x=$1;shift;A'$i' $@;C'$j' $x;};';done;done;trap C5 2;o=$({ A0;D0 0 N1+1 2;D0 0 $N1 1;B1;C2 31;B1&&! B2&&C2 32;D2 22 15 63;D0 0 N1+2 3;D0 0 N1+15 17;D4 3 0 N1+3 4;D4 4 0 N1+4 5;D4 N3+4 0 N1+9 59;D0 0 N1+16 99;for i in 0 1 2;do D4 N3+i 0 N1+5+i 6;done;D4 N3+3 0 N1+8 71;D4 62 1 10 7;D4 10 1 11 8;B2&&D4 18 19 53 67;D2 11 2 12 9;D2 12 3 13 10;D2 13 32 70 101 25;D2 71 6 76 13;D2 45 20 52 66;A1 7 77 14;B3 28;A1 20 31 111;B6 0 28 5;B4 0 0 110;C2 66;B2&&D0 45 90 124;D4 70 8 15 38;D0 9 16 16 77 45;C4;B2&&D0 35 49 61 75 76 78 45;B2&&{ D0 28 17 45;C4;};B2&&{ A1 43 85 117;B3 29;B4 0 0 119 76 81 45;C0;B4 29 0 118 119 76 82 45;C0;    };D0 12 40 54 16 79 45;D0 12 39 54 16 80 45;D4 74 25 77 15&&{ B4 0 8 103;B4 8 0;A2 18 74;B6 8 0 3;C3 75;};B2&&D4 19 21 0;B2&&D4 40 10 42;D2 2 0 N1+19 46 84;D2 44 34 43 53;D2 59 22 20 32;D2 33 0 N1+14 51;for i in {0..2};do A1 29 35+i 104+i;B3 25+i;done;B6 25 27 5;B6 0 26 5;B4 0 0 110;C2 69;D2 34 21 28 35;D4 35 27 29 36;A1 40 59 120;B3 18;A1 33 60 121;B8 18;B4 0 19 83;A1 27 32 39&&{ B3 20;B4 19 0;A2 33 33 40;B3 21;B6 20 21 3;};C2 36;D4 50 38 5 68;B4 19 0;D5 37 33 34 42;B2&&D4 46 35 45 55;D4 38 0 N1+20 43;B2&&D4 58 4 65 76 91;D4 63 4 19 44 75 95 12;B1&&{ D4 53 5 55 75 69&&D4 51 6 58 31;D4 56 5 56 97 75 98&&D0 0 N1+7 99;D2 55 5 27 84;D4 61 5 54 75 70;D4 14 5 14 96;D4 15 5 72 96;D4 17 5 78 96;C4;};D4 16 5 73 96;A1 13 44 74 18;C4;B3 4;B4 4 0 85;A2 14 61 89;B4 0 5 19 102;A1 17 41 50;B7 5;C3 8;B4 4 0 88;A2 14 24 89;C4;B4 0 6 19 102;B4 4 0 86;A2 14 61 89;B4 0 7 19 102;B5 6 7;B4 0 11 73 102;A1 42 86 114;j=$?;for i in 0 1 2;do ((i==2&&j==1))&&break;((! j))||((i))||B2&&A1 18 $((79+i-(i+53)*j)) 107+8*j 94 74||continue;B7 11;B4 0 0 11;C3 $((23+i*(1+i+2*j)));D4 $((24+i*(1+i+2*j))) 18-4*j 82+i-16*j $((112+((3-i)*i-40*j)/2));done;D4 60 4 21 24;D4 42 14 1 62;D4 43 37 2 90 48;D4 41 10 42;D2 48 36 47 25;A1 4 3 60&&{ B3 9;A2 14 61;B4 0 10 21;B4 9 0;A2 14 62;B4 0 0 21;B6 0 10 4;C3 5;};D4 9 41 69 100;D2 72 21 68 35;D2 49 21 48 49;B4 4 22 57 102;A1 21 46 56 74;B7 22;B4 0 0 58;C3 47;D4 54 5 7 75 76 69;D4 52 5 8 75 76 69;D4 57 4 64 76 91;D2 0 4 4 84;D2 1 4 51 84;D4 21 22 9 37;D0 0 N1+17 108;D4 76 24 38;A1 23 18 28 89;B4 0 16 22 102;A1 16 25 33;B7 16;B4 0 0 34;D1 31 47;D4 64 4 71 41;D4 65 5 87 116 74;C4;B4 4 12 26 89 23 102;for i in {0..3};do A1 0 N1+10+i 72 74;B7 12;B4 0 0 52;C3 N3+5+i;((i))||C4;done;A1 24 22 29;B7 12;B3 14;A2 39 57 30;B6 14 0 4;C3 67;A1 24 75 74;B4 1 1 122||B7 12;B4 0 0 123;B3 23;A2 39 57 30;B6 23 0 4;C3 68;B4 4 13 27 89 65;A1 24 23;B7 13;C3 73;B4 4 0 87;A2 14 61 89 20;B4 0 17;A1 26 50 64;B7 17;C3 6;A1 4 88;D5 77 44 89;D4 7 11 6;D0 0 N1+18 109;A3;C2 39;C4;} 4>&2 2>/dev/null;);C5
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:
[Process started]
        Part 1 of 8 done at … sec
        Part 8 of 8 done at … sec
        The test results are on the Clipboard.
        Please close this window.
[Process completed]
The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.
Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it and go to the next step. You'll have incomplete results, but still something.
12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.
Copyright © 2014, 2015 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

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  • The certificate is not trusted because no issuer chain was provided

    There is an archived thread with this question however in the many replies there isn't an explanation as to why this error is thrown on some systems and not on others and only on FireFox and not on Safari, Chrome, IE, FireFox (on Mac). Not on all Windows systems this error shows up but it shows in some window systems and in all the Linux systems that I have tried. So, is this a problem on the server or is it a FireFox problem?

    You can get this certificate is not trusted error if server doesn't send a required intermediate certificate.
    Firefox automatically stores intermediate certificates that servers send in the Certificate Manager for future usage.
    If a server doesn't send a full certificate chain then you won't get an untrusted error when Firefox has stored missing intermediate certificates from visiting a server in the past that has send it, but you do get an untrusted error if this intermediate certificate isn't stored yet.
    You can inspect the certificate chain via a site like this:
    *http://www.networking4all.com/en/support/tools/site+check/

  • "The certificate is not trusted because no issuer chain was provided" error in all browsers for all websites.

    As it says, Chrome, Firefox, and Internet Explorer all give the certificate error message for any and every website attempted - including the Firefox add-ons page. The specific error is the "no issuer chain was provided".
    1) This problem is not on my computer - it is on my mother's computer in another city. Therefore, I cannot attempt every little possibility without flying over there - I'm looking for things I can tell her to do over the phone. The problem started today. I've already given her the list of anti-malware programs to go install and run from here:
    https://support.mozilla.org/en-US/questions/982393
    Note that, of course, she will have to accept the security certificate override to get to these things - I hope this isn't bad.
    2) The problem started after she tried to use Skype, it hung for a very long time and would never log on. So she tried to reinstall it - and she said she clicked through a number of agreement screens and believes she may have installed malicious 3rd party software. This is ridiculous, is Skype now putting malware on people's computers through these bogus 3rd party add-ons at installation? I suppose it is possible Skype was hanging because of some other problem - but she did manage to reinstall Skype and got it to work (but now her internet certificates won't).
    3) She has BitDefender. I am aware that it says here:
    https://support.mozilla.org/en-US/kb/connection-untrusted-error-message
    that she should turn off SSL scanning. She turned it off, it did not solve the problem. She turned it off and restarted, it did not solve the problem. She has had it on for the past 6 months and it has never caused a problem.
    4) In addition, BitDefender reported today that it stopped a malicious program called MySearchDial.exe from attempting something it shouldn't. We went through this removal guide:
    http://malwaretips.com/blogs/start-mysearchdial-removal/
    however, the software MySearchDial was never actually installed into the windows install list, and we did not find any addons/plugins in any of the browser lists (note that Firefox add-ons cannot be accessed with a certificate error, it gives the error message but DOES NOT give you the option to add an exception so you can't access the add-ons). The only thing we found was (a) MySearchDial was default in the IE search engine list, despite there being no add-on, and (b) MySearchDial.exe was in the temp folder (now deleted). I note that I had BitDefender scan the temp folder *before* I deleted MySearchDial.exe, and it claimed no threats were found. What? It was BitDefender that warned me of it in the first place!
    5) Time and date are correct.
    6) Checked the Win 7 install log, only Skype, Skype Click-to-Call, and (for some reason) Mircosoft Visual Studio 2010 and Visual C++ were installed or altered today. I got paranoid about Click-to-call and asked her to uninstall it, but it didn't solve the problem.
    7) The OS is Win7 64bit Home.
    Anything beyond endless Malware removal programs (via list linked above) that we should try?

    The only way to know what is going on is to retrieve the certificate and check who is the issuer.<br />
    It is always possible that the server doesn't send the full certificate chain (intermediate certificates), so it might help to post a link to this website
    Check the date and time in the clock on your computer: (double) click the clock icon on the Windows Taskbar.
    Check out why the site is untrusted and click "Technical Details to expand this section.<br>If the certificate is not trusted because no issuer chain was provided (sec_error_unknown_issuer) then see if you can install this intermediate certificate from another source.
    You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.
    *Click the link at the bottom of the error page: "I Understand the Risks"
    Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".
    *Click the "View..." button and inspect the certificate and check who is the issuer of the certificate.
    You can see more Details like intermediate certificates that are used in the Details pane.
    If "I Understand the Risks" is missing then this page may be opened in an (i)frame and in that case try the right-click context menu and use "This Frame: Open Frame in New Tab".
    *Note that some firewalls monitor (secure) connections and that programs like Sendori or FiddlerRoot can intercept connections and send their own certificate instead of the website's certificate.
    *Note that it is not recommended to add a permanent exception in cases like this, so only use it to inspect the certificate.

  • W2012R2 - A certification chain processed correctly, but one of the CA certificates is not trusted by the policy provider.

    Hi all.
    I have stanalone offline RootCA, and enterprise domain SubCA on DC on Windows 2012 server. I have Windows 2003 Terminal Server, users logon to TS via smart cards - and this work fine.
    Now I added Windows server 2012 as "Terminal Server".
    Now I added Windows server 2012 R2 as "Terminal Server".
    I configured both servers identically.
    Users can logon via smart card to Windows Server 2012.
    Users CAN NOT logon via smart card to Windows Server 2012 R2.
     When user trying to logon via smart card, they have information:
    "An untrusted cartification authority was detected while processing the domain controller certificate used for authentication. Additional information..."
    I run a certutil.exe -scinfo on both Windows 2012/2012R2 servers.
    I found differences in the (~) same place in the output log.
    On Windows 2012:
    Exclude leaf cert:
       b4 44 8f fb fb b4 5f 03 39 76 dc cc e8 da 02 e0 d0 cc b6 32
     Full chain:
       c8 3d 07 12 ea 4d 0e 5a 8c 50 fc 56 2e 51 f1 68 6a 26 90 77
    Verified Issuance Policies: None
    Verified Application Policies:
         1.3.6.1.5.5.7.3.2 Client Authentication
         1.3.6.1.4.1.311.20.2.2 Smart Card Logon
     On Windows 2012 R2:
     Exclude leaf cert:
       78 7e 6c 60 3f 20 c6 f6 e8 74 c8 36 e3 d3 88 ac 12 60 41 32
     Full chain:
       b8 a9 fa 6c db 07 cd 32 86 17 8c 88 02 ba d0 4b 8c ac 2d 58
       Issuer: CN=XXX CA, OU=Certification Services, O=XX, C=XX
       NotBefore: 2013-11-22 12:42
       NotAfter: 2014-11-22 12:42
       Subject: CN=XX Test, OU=XX, OU=UXX, DC=XX, DC=com
       Serial: 7a0084f
       SubjectAltName: Other Name:Principal Name=XX@XX
       Template: Smartcard Logon Behalf 2048
       1d 2a bb dc 2a 9c 70 0d b5 35 47 44 ee 61 60 ab 71 97 66 ff
     A certification chain processed correctly, but one of the CA certificates is not trusted by the policy provider. 0x800b0112 (-2146762478)
    I run a certutil -verify xx.cer on both Servers 2012/2012R2 and on both servers have the ~exact same thing.
    Windows 2012:
    Exclude leaf cert:
       f6 0e 96 da c7 08 9a 78 12 97 a6 b6 22 df 57 9d e7 03 41 df
     Full chain:
       f0 fb 19 66 e8 6c 4f ea b4 d5 ea 6d 5e 38 54 07 b0 9f 52 96
    Verified Issuance Policies: None
    Verified Application Policies:
         1.3.6.1.4.1.311.20.2.2 Smart Card Logon
         1.3.6.1.5.5.7.3.2 Client Authentication
    Leaf certificate revocation check passed
    Windows 2012 R2:
    Exclude leaf cert:
       84 18 5b 9d 06 61 60 73 c6 37 80 f4 25 33 c4 d3 5e ef 4a 93
     Full chain:
       63 8e 9e 37 78 c9 93 bb 4d da f4 e3 4b 7e 2b 14 49 28 0f 5d
    Verified Issuance Policies: None
    Verified Application Policies:
         1.3.6.1.4.1.311.20.2.2 Smart Card Logon
         1.3.6.1.5.5.7.3.2 Client Authentication
    Leaf certificate revocation check passed
    Whether Windows 2012R2 is not trying to build a certificate path, treating smart card logon certificate as (Sub)CA certificate?
    Previous and probably wrong idea:
    The only thing that comes to my mind is my SubCA.
    I have two CA Certyficates:
    Certyficate #0 (expired)
    Certyficate #1 <- valid.
    I guess that all Windows before Windows 2012 R2 build certyficafion chain from valid (second #1) certyficate. Windows 2012 R2 take first and we have:
    "A certification chain processed correctly, but one of the CA certificates is not trusted by the policy provider.
    [ value]  800B0112 "
    This is a bug or feature?
    How I can fix this without removal Certificate #0 from my SubCA?
    Best regards
    Jacek Marek
    MCSA Windows Server 2012

    Hi,
    Glad to hear that the issue is solved!
    Thank you very much for your sharing!
    Please feel free to let us know if you encounter any issues in the future.
    Best Regards,
    Amy

  • A certification chain processed correctly, but one of the CA certificates is not trusted by the policy provider.

    Hi all.
    I have stanalone offline RootCA, and enterprise domain SubCA on DC on Windows 2012 server. I have Windows 2003 Terminal Server, users logon to TS via smart cards - and this work fine.
    Now I added Windows server 2012 as "Terminal Server".
    Now I added Windows server 2012 R2 as "Terminal Server".
    I configured both servers identically.
    Users can logon via smart card to Windows Server 2012.
    Users CAN NOT logon via smart card to Windows Server 2012 R2.
    When user trying to logon via smart card, they have information:
    "An untrusted cartification authority was detected while processing the domain controller certificate used for authentication. Additional information..."
    The only thing that comes to my mind is my SubCA.
    I have two CA Certyficates:
    Certyficate #0 (expired)
    Certyficate #1 <- valid.
    I guess that all Windows before Windows 2012 R2 build certyficafion chain from valid (second #1) certyficate. Windows 2012 R2 take first and we have:
    "A certification chain processed correctly, but one of the CA certificates is not trusted by the policy provider.
       [ value]  800B0112 "
    This is a bug or feature?
    How I can fix this without removal Certificate #0 from my SubCA?
    Best regards
    Jacek Marek
    MCSA Windows Server 2012

    Hi,
    I run a certutil.exe -scinfo on both Windows 2012/2012R2 servers.
    I found differences in the (~) same place in the output log.
    On Windows 2012:
    Exclude leaf cert:
      b4 44 8f fb fb b4 5f 03 39 76 dc cc e8 da 02 e0 d0 cc b6 32
    Full chain:
      c8 3d 07 12 ea 4d 0e 5a 8c 50 fc 56 2e 51 f1 68 6a 26 90 77
    Verified Issuance Policies: None
    Verified Application Policies:
        1.3.6.1.5.5.7.3.2 Client Authentication
        1.3.6.1.4.1.311.20.2.2 Smart Card Logon
    On Windows 2012 R2:
     Exclude leaf cert:
      78 7e 6c 60 3f 20 c6 f6 e8 74 c8 36 e3 d3 88 ac 12 60 41 32
    Full chain:
      b8 a9 fa 6c db 07 cd 32 86 17 8c 88 02 ba d0 4b 8c ac 2d 58
      Issuer: CN=XXX CA, OU=Certification Services, O=XX, C=XX
      NotBefore: 2013-11-22 12:42
      NotAfter: 2014-11-22 12:42
      Subject: CN=XX Test, OU=XX, OU=UXX, DC=XX, DC=com
      Serial: 7a0084f
      SubjectAltName: Other Name:Principal Name=XX@XX
      Template: Smartcard Logon Behalf 2048
      1d 2a bb dc 2a 9c 70 0d b5 35 47 44 ee 61 60 ab 71 97 66 ff
    A certification chain processed correctly, but one of the CA certificates is not trusted by the policy provider. 0x800b0112 (-2146762478)
    I run a certutil -verify xx.cer on both Servers 2012/2012R2 and on both servers have the ~exact same thing.
    Windows 2012:
    Exclude leaf cert:
      f6 0e 96 da c7 08 9a 78 12 97 a6 b6 22 df 57 9d e7 03 41 df
    Full chain:
      f0 fb 19 66 e8 6c 4f ea b4 d5 ea 6d 5e 38 54 07 b0 9f 52 96
    Verified Issuance Policies: None
    Verified Application Policies:
        1.3.6.1.4.1.311.20.2.2 Smart Card Logon
        1.3.6.1.5.5.7.3.2 Client Authentication
    Leaf certificate revocation check passed
    Windows 2012 R2:
    Exclude leaf cert:
      84 18 5b 9d 06 61 60 73 c6 37 80 f4 25 33 c4 d3 5e ef 4a 93
    Full chain:
      63 8e 9e 37 78 c9 93 bb 4d da f4 e3 4b 7e 2b 14 49 28 0f 5d
    Verified Issuance Policies: None
    Verified Application Policies:
        1.3.6.1.4.1.311.20.2.2 Smart Card Logon
        1.3.6.1.5.5.7.3.2 Client Authentication
    Leaf certificate revocation check passed
    Any idea, or I must open case with Microsoft support?
    Best regards
    Jacek Marek
    MCSA Windows Server 2012

  • The certificate is not valid and cannot be used to verify the identity of this website

    Question posted in Stack Overflow too: java - How to solve "The certificate is not valid and cannot be used to verify the identity of this website" error? - St…
    The question is, How to solve "The certificate is not valid and cannot be used to verify the identity of this website" error?.
    Here are the details:
    I have a signed applet that has been working fine, until I updated Java to 8u25 (1.8.0_25-b18). Now, the application shows an alert message "Do you want to continue? The connection to this website is untrusted". There is a note in this message too, "The certificate is not valid and cannot be used to verify the identity of this website".
    The applet is loaded without problems. But when the user tries to use a specific function of that application, the warning message is displayed.
    I've checked the java console when this happens, and this warning message is displayed right after these lines:
    security: Obtain certificate collection in SSL Root CA certificate store
    security: Invalid certificate from HTTPS server
    network: Cache entry not found [url: https://sub.domain.net:9876, version: null]
    The application is downloaded from a different domain, say "https://app.domain.net/ .....", so no jars are downloaded from "https://sub.domain.net:9876 ", but the applet connects to "https://sub.domain.net:9876 " to send/receive data.
    The applet is signed correctly, and so far, it meets all the security requirements according to Java. This issue seems to happen when the application tries to connect internally with an HTTPS url like https://sub.domain.net:9876. That sites' SSL certificate is valid, issued by GoDaddy and has not expired.
    Again, this started to happen after updating my JRE to 8u25. I've tested adding the offending URL to Java security exception list, with no success.
    Here are a few screenshot of this problem:
    This is the warning message displayed:

      For what it's worth we discovered what the issue was.  When we installed the new certificates onto our servers we also discovered that you have to install the certificates of all intermediate servers listed in your certificate.  This mean that all URLs listed on your certificate, have to have the intermediate certificate for the certificate authority installed.  This also includes all the Alt Names of your domains, even if they do not use the applet.

  • Firefox 24.0 on OSX gives erroneous "certificate is not trusted" message

    I recently did a "reset" of Firefox (24.0) on my iMac OS x (10.8). Everything appears to be working much better, but I cannot access the Facebook Freecell Project game as Firefox determined "This Connection is Untrusted" I have been going to this game website for a long time and never had a problem before doing the "reset". I can also access the Facebook FreeCell Project game website on both Safari and Chrome without a problem.
    Facebook Freecell Project URL
    https://apps.facebook.com/freecellproject/?fb_source=bookmark_apps&ref=bookmarks&count=0&fb_bmpos=2_0
    Technical Details
    freecellproject.com:45466 uses an invalid security certificate.
    The certificate is not trusted because no issuer chain was provided.
    (Error code: sec_error_unknown_issuer)
    DigiCert and SSLShopper verified the certificate for this website is valid
    Symantic verified the certificate for "apps.facebook.com/freecellproject" is valid

    corel: renaming the secmod.db file and reloading the cert solved the problem as I can now access the Facebook FreeCell Project. Thank you very much

  • The certificate is not trusted because no issuer chain was provided - firefox only

    Hi,
    I'm trying to get my website:
    https://mgmt.pixafix.com/
    and I'm getting the following error:
    This Connection is Untrusted
    mgmt.pixafix.com uses an invalid security certificate.
    The certificate is not trusted because no issuer chain was provided.
    (Error code: sec_error_unknown_issuer)
    This is my website, and I've installed the certificate 2 month ago. I didn't check it using Firefox until now.
    Firefox enter all other HTTPS website. All other browser entering my https domain with no warning.
    Tested on 2 different machines:
    Ubuntu - Firefox not working, Chrome - working fine (without any warning)
    Mac - Firefox not working, Safari - working fine (without any warning)
    I've tried the solutions described here:
    https://support.mozilla.org/en-US/kb/connection-untrusted-error-message#w_the-certificate-is-not-trusted-because-the-issuer-certificate-is-unknown
    And unable to use this solution because no firewall installed:
    https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message#w_the-certificate-is-not-trusted-because-no-issuer-chain-was-provided
    Thanks in advance for any help,
    Ziv

    Thanks sahilnmmt but it not helping.
    I'm downloaded the EssentialSSLCA certificate and import it into firefox using:
    Advanced > View certificate > Authorities > import
    Didn't check any checkbox there.
    Restarted my Firefox, and still getting the same message.

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