My WD My Passport for MAC is not recognised in Finder after the installation of Mavericks

Hi since installing Mavericks yesterday my HDD is no longer recognised on my Mac Air. I can see it listed as My Passport 0748 when I look in Systems Support (for About my Mac function). It does not appear in Disk Utility or in Finder.
I note on the WD site it states this is a known issue with Mavericks. I have opened a case with WD and have an appointment with Apple in store tmw but wondered if anyone else has had this issue and worked out a solution. I am desperate to access my data.
http://wd-mavericks-data-loss.com

if you're using any of the WD software/tools, I think WD updated those to fix issues they were experiencing. You might check WD's site to download the latest versions. Personally, I don't use any of WD's software or tools. No need to.

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Mac says that My Passport for Mac is not connected but it is there in Disk Utility

Passport for Mac has worked well for over 12 months but since Jan 13 it has not backed up and I get message that "your passport for mac is not connected".
It is physically connected however and shows up in Disk Utilitity.
I have been through the "Verify" process which indicates that it "appears to be in order".
Repair option does not happen due to "Error Live file system repair is not supported".
I have been into WD site but do not see any discussion of this problem.

Hello
i have macbook pro 10.9.2
i plugged my WD passport in to time machine it for the month
mac doesnt regnize it - but disk utility did
i went in activity monitor and quit the process "fsck_hfs" - this allowed eventually the pasport to show in finder -only with read only
i dont know what to do - i cant seem to copy the whole file (containing all back ups) to computer before erasing everything - as not enough room on computer - also tried carbon copy clone but says not enough room also
if i erase the passport on disk utility - will it go back to working again?
eva

Imac-- Upgrading elements 10 to elements 12. Did successful backup of 10. When restore to 12 message said the disk in drive My Passport for Mac does not contain a valid backup

IIMac doing upgrade of Elements 10 to Elementys 12. Did full backup of 10 on my external hard drive "MY Passport". Rec'd message backup successful. Did restore on 12 and rec'd message "The disk in drive My Passport for Mac does not contain a valid backup". Any help suggestions?

The funniest part of the whole situation, Apple Care explained it to me as some kind of feature. The told me how to adjust the time when my computer sleeps and recommend I don't shut it down, let it sleep and "instant wake". I would bet if you called them about your Macbook, they would suggest you just close the lid and let it sleep rather than shutting it down.
Basically shutdown and restart have a problem and the solution is to not shutdown is how they explained it to me. They kept saying buzz words like "instant on" and "fast wakeup". My computer already could sleep and wakeup fast, but now shutdown and restart don't work right. I called them 3 times about it, but since they use these buzzwords, sounds like Lion is meant for a Macbook Air or a Mac with an SSD. If you have a normal hard disk, some of the saving/versions/resume features take too long to be written to the disk on shutdown. And when you start again, it takes a long time to reload the system to it's previous point.
Even if I uncheck the box to reopen windows on next start, it reopens them anyways.
If they can't give me a better explaination or some kind of fix, I will have to go back to Snow Leopard. I use my Mac in a production environment and depend on stability. They assured me before I upgraded that it would be stable and all the new saving and versions features could help my productivity. So far it's not helping me and downright annoying. You need to close all your windows before you close the program... if you have 5 windows open in terminal or textedit... every time you launch, they will launch all those windows. I just really want versions, not resume it seems.
But I can deal with it opening a million windows, just can't take it getting stuck on booting or not shutting down properly. This is a "feature" that should be fixed. LOL

My WD Passport for mac won't recognise its own password or show up on the desktop

I have a Macbook Pro and have been using the Passport for 3 months without a problem. The cable was pulled out without ejecting the Passport the correct way. Now it doesn't show up on the desktop and a colourless window pops up and asks for the password. Im 100% sure the password is correct. The window thinks about it for about 20sec then shakes to not accept it.
I have tried to repair the Passport and that has not worked. Does anyone have another solutations to access the HD?
The passport still works, the light comes on and still spins.
It seems as if it has forgotten its own password and not recognised by the computer.

Allan,
Thank you for your reply.
Yes the WD Passport for Mac has its own password to access the drive. It is an option that i stupidly activated once it was installed. Previously as i plugged the Passport in it would pop up on my desktop and ask for the password. Which it would accept and then i could access the data. Now nothing comes up on my desktop but still asks for the password but does not accept it. The colour of the window for the password has also changed. It now looks like the "security and privacy" icon that you can find in your systems preferences.
It seems as if it has forgotten its own password or there is some other security or problem blocking me.
I obviously wasn't aware that this product had so many problems. I have not installed the Mavericks program to this computer yet as it takes time and im on the road without and solid internet connections.
I will persist with searching forums and trying to recover the data
Any information or help would be awesome!!!!

HT201250 what do I do if my passport for mac does not delete the old files when the disc is full

What do I do if the time machine does not delete the oldest files on my passport for mac. I get the message backup failed not enough disc space available

See Pondini's TM FAQs, for starters.

I cannot see my new WD My Passport for Mac hardrive in finder, it has USB 3, compatible withUSB 2. I can see it in disk utility

My new WD My Passport for mac,1 Tb harddrive in finder. it's there initially then disapears, I can see it in disk utilities and in the systrm report, so I think it is moounting, but difficult to access and to ejet when not visible in the finder sidebar. This has a USB 3 connection, whic i states is also compatible with USB 2

Check the format of the drive when in disk utility. It should be
Mac OS Extended (Journaled)
A powererd external usb hub can help when the computer's usb port is marginal.

WD Passport for Mac stopped backing up Time Machine - can anyone help?

So I have a mid 2012 macbook pro without the new mavericks thing on it, and a wd passport for mac 2tb thats 6 months old. The passport has worked fine until suddenly it has stopped backing up time machine. Everytime i plug it in and start the back up it gets through 200mb max before stopping and showing this message - TimeMachine couldn't complete the backup to My Passport for Mac An error occurred while copying files. The problem may be temporary. If the problem persists, use Disk Utility to repair your backup disk.
The disk utility doesnt appear to find anything wrong with it at all. Has anybody else had this problem? Or know how it can be fixed?

I suggest you start with:
See User Tips for Time Machine for help with TM problems. Also you can select Mac Help from the Finder's Help menu and search for "time machine" to locate articles on how to use TM. See also Mac 101- Time Machine.
See also, A whole lot about Time Machine
Mac 101- Time Machine
And, select Mac Help from the Finder's Help menu and search for "time machine." There should be numerous help articles including how to restore files from a TM backup.

I have a MacBook Pro and an 1TB WD my passport for mac. I bought a second hard drive to act as back up and when I went to do this the original passport won't mount. It is showing in disc utility but it will not repair. I am told the mac cannot repair it.

I have a MacBook Pro and an 1TB WD my passport for mac. I bought a second hard drive to act as back up and when I went to do this the original passport won't mount. It is showing in disc utility but it will not repair. I am told the mac cannot repair it and I need to back up the files and then restore the hard drive. But I can't open the hard drive to move the files onto the new one!
Help me please. I am not very technical so please answer as if I have no clue!! This hard drive has my iPhoto on it and all my pictures of my son, wedding and my current photography course so I desperate to get it back!
Any help will he appreciated!

disk0s2: I/O error.
disk0s2: I/O error.
The MBP's disk is damaged and requires replacement.
Genius Bar Reservations: http://www.apple.com/retail/geniusbar/

I have a WD My Passport for Mac (2 TB). It quit backing up my mac mini (8/2013) stating that it needed to be repaired. Our IT person reformatted it. Now time machine states that it can't back up 234 GB, because there's not enough space.

I have erased the passport for Mac and started all over. When there is ~15 minutes left in the initial backup of the mac mini hard drive (234 GB total), it gets weird and time machine states that it it calculating the time remaining. 24 hours later, it is still backing up but shows that <200 GB of 2 TB are available and it quits backing up stating that there is not enough room. HELP! The WD My Passport for Mac and the Mac mini are less than a year old.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the word "Starting" (without the quotes.) You should now see log messages with the words "Starting * backup," where * represents any of the words "automatic," "manual," or "standard."
Each message in the log begins with the date and time when it was entered. Note the timestamp of the last "Starting" message that corresponds to the beginning of an an abnormal backup. Now
CLEAR THE WORD "Starting" FROM THE TEXT FIELD
so that all messages are showing, and scroll back in the log to the time you noted. Select the messages timestamped from then until the end of the backup, or the end of the log if that's not clear. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ If all you see are messages that contain the word "Starting," you didn't clear the text field.
If there are runs of repeated messages, post only one example of each. Don't post many repetitions of the same message.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

Disk Utility can not repair My Passport for Mac

I'm still learng much about Macs. I have a MacBook Air with a 1TB My Passport for Mac as an external HD. A few things have been acting a little strange, so I decided to run the Disk Utility. After running the Verify disk, it says that the volume needs to be repaired. When I try running the Repair Disk, I get a message saying :
Verify and Repair volume “My Passport for Mac”
Volume repair complete.
Updating boot support partitions for the volume as required.
Error: Couldn’t unmount disk.
Is this OK, do I need to do something more?
I used the HD as extra storage as the SSD on the MBA isn't enough for my needs. I store 2nd libraries for iTunes and iPhoto on the My Passport. I ocasionally get error messages where neither will work and I end up having to dismount the HD and sometimes restart the MBA in order to make either work. My problems could be more than my original question, but I don't know enough yet on where else to start.

Repair the Hard Drive and Permissions - Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.

My Passport for Mac external Hard drive is not recognized

I recently had to purchase a new MacBook Pro, and when I tried to get files off of my Passport for Mac external hard drive. I get an error stating "The disk you inserted was not readable by this computer." And when I try to initalize, and verify disk, I get this message "Partition map check failed because no slices were found.". I have already updated firmware for the external hard drive. One site I found stated that it could be that the USB port is not strong enough, and I would need a 2.0 Booster cable. Does anyone know if this would work?

What did you old Macbook die from? Likely the HD in it is still ok, yes?
You can remove the HD inside your old dead Mac and put it into a $20 HD enclosure or HD dock, and remove the photos that way, very easy.........IF your old Macbook died from something other than ALSO a bad HD.
You said----my OLD Macbook pro which recently lost video
What happened with your old "dead" macbook? Still have it?

Time Machine will not complete backup with WD My Passport for Mac

I am on 10.10.3 and am trying to backup up this particular machine for the first time. I had a 1TB WD My Passport for Mac that worked fine on my older Macbook Pro (which has not been updated to 10.10.3) and have been slow in getting around to backing up this new machine. I tried the 1TB after clearing space and it wasn't working. Figured it must be something with that drive, so I bought a new one (needed more space anyway) and just received a new 2TB WD My Passport for Mac. Tried the update again via Time Machine and it went through the entire process only to tell me it couldn't complete. The drive has something on it now because it doesn't have the full 2TB free and in finder the file says "in progress" at the end of the file name under backup. Please help. I need to backup this machine and now think it is Apple related and not drive related.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the word "Starting" (without the quotes.) You should now see log messages with the words "Starting * backup," where * represents any of the words "automatic," "manual," or "standard."
Each message in the log begins with the date and time when it was entered. Note the timestamp of the last "Starting" message that corresponds to the beginning of an abnormal backup. Now
CLEAR THE WORD "Starting" FROM THE TEXT FIELD
so that all messages are showing, and scroll back in the log to the time you noted. Select the messages timestamped from then until the end of the backup, or the end of the log if that's not clear. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ If all you see are messages that contain the word "Starting," you didn't clear the text field.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. Don't post more than is requested.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

Two-fold question, can I export pictures from iphoto to an external drive? I have not been able to create volumes on My Passport for Mac when exporting photos, why is that?

I have a Mac Book Pro that I use iphoto 6 for my pictures. However, I noticed my hard drive was filling up too rapidly so I purchased a WD My Passport for Mac 500GB. I select photos(the number does not matter), click File>export, and select the location(and yes, I specify the size of picture's maximum, and the file extension, and I click Export and the export initializes and then stops. Telling me that it is unable to create the volumes ont the My Passport. There is plenty of space on the hard drive. I don't know what I am doing wrong. It seems like the process should be very simple to MOVE, COPY, EXPORT photos. Why is this so difficult? What am I doing wrong?

My photo library cumulative is maybe 1.3 GB tops, however I back it up to the external drive every upload. I don't think the issue is converting calculations because as I said in my previous post, sometimes when I stop transfer to the SD flash drive and restart the copying process it will complete the library of 60-80 photos in about 2 minutes like it should. The issue is that it will not proceed to copy most of the time, and the copying status bar says preparing for a long time

Help? my passport for mac (western digital) does not show up on Lion desktop, shows up on older laptop

My new Passport for Mac portable hard drive does not show up on the desktop. when connected to another computer the icon shows up on the desktop. When i first connected it it asked do you want to connect to time machine? I said "later"or "no" because I wanted to research how to use it first. NOw it doesnt show up at all... except in the disk utility section. Please help. I am going on a trip and need to have the storage for films. THanks!

Do you see it in the sidebar of a Finder window, under "DEVICES"?

Hi I bought 2TB WD my passport for mac but I do not know what I can delete from the original macbook air. Thank you.

Hi I bought 2TB WD my passport for mac but I do not know what I can delete from the original macbook air. Thank you.

That depends on what you have on the MBA...if you have videos, move the videos to the external drive. If you have a lot of music, create a folder/library for the music and point iTunes there for the music. If you have a lot of photos for iPhoto, make a new library on the external drive and move our photos over there and then select that library as the default library for iPhoto to use.
Those are the big files and should take a lot of the load off the internal storage.

My WD My Passport for MAC is not recognised in Finder after the installation of Mavericks

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