My workaround for "An unknown error occured (-36)"
I have a fairly new iPod Shuffle, running Win 2000 SP4, iTunes 4.7.1.30, and apart from the first time after (re)installing the iPod Setup software, every time (without fail) I plug my Shuffle into my computer and try to transfer songs onto/off it, I would get the error message:
"An unknown error occured (-36)"
And nothing would happen. I used it at work on my Mac with no problem, so was sure it wasn't the Shuffle. I don't have any space on the Shuffle allocated to filestorage (doing so might actually solve the problem - untested).
After reading some threads here and other places, I did some experimenting, and came up with this really simple work around which has worked for me without fail!
1. Don't have iTunes running. You need to beat it.
2. When you plug in your Shuffle, quickly go into Windows Explorer, and you will see (might need to refresh F5) a new removable disk appears. Double click it as soon as you can. That's all you need to do. Normally iTunes would hide it again (since I guess it knows I am not using it for Filestorage). And of course normally I then just get the error message.
4. But now, I can use my Shuffle every time with no problems. The Removable Disk remains visible in Windows Explorer.
I am guessing it is the dismounting of the drive by iTunes that causes Windows some problems.
Incidently, you can do the same thing on the Mac, opening the Shuffle in the Finder when it first appears, and this also prevents iTunes from dismounting it. But I had no problems on the Mac.
Edit: I am using iPod Updater 12-10-2005, iPod Shuffle software 1.1.2
See if the troubleshooting document helps: "-36 error when updating or restoring iPod
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Workaround for OCR "Unknown Error"/"Paper Capture recognition service experienced an error"
Problem Description:
When attempting to "Recognize Text", one of the following error messages appears:
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Problem Origin:
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File -> Open extracted pages
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File -> Open original PDF
Page Thumbnails -> Right-click afflicted pages -> Replace Pages...
This has worked for every problem instance that I've come across, and there appears to be no quality loss. If anyone else can verify this solution, I would appreciate it.Attempt to run Acrobat 9.5.3 OCR on MacBook Pro under Snow Leopard generates the error message:
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Switch back to user account, quit and relaunch Acrobat and OCR works fine.
Looking back at my records I see that I ran into the same error on 11/11/11 probably under Acrobat 9.4.6, but I didn't record the fix. -
iTunes wont open for me. it keeps saying "the Disc "untitled playlist" cannot be read. An unknown error occurred (-69)." don't know how to get it to work. Please help
It is likely a hardware failure
http://support.apple.com/kb/TS3694?viewlocale=en_US#error1 -
Itunes artwork display issue and a fix for 'unknown error occured (-50)'
Too bad they dont have stickies. This would be a great one.
This is a thorough fix for art work and the -50 error.
If you see artwork in itunes, first verify that the artwork is in the mp3 tag using a program like "tag and rename" http://www.softdepia.com/tagrename_download1291.html
If the artwork shows up in tag and rename, then you added it correctly.
If the artwork isn't displaying on ipod, delete the song and retransfer to the ipod. Next make sure the "view artwork" check box is checked. To do this connect your iPod to iTunes and there will be a checkbox that should be checked to see if you want artwork to show up on your iPod.
If you get this message -
The ipod cannot be updated. An unknown error occured (-50).
And have no artwork at all in you IPOD , dont fret. I am getting there..
NO you DO NOT NEED to FORMAT YOUR IPOD YET as commonly posted. I have tested and retested the following fix-
Eject IPOD. Kill ITUNES.
Backup the following files
iTunes Library.itl
iTunes Music Library.xml
& anything in the Previous Itunes library folder
and delete them. More info on these at http://docs.info.apple.com/article.html?artnum=93732
Dont worry, its much easier to recreate the database than to wipe your IPOD.
Next Start up ITUNES. Plug in IPOD. You now should have a empty database.
At this time, uncheck copy ARTWORK to IPOD, and when it's done deleting artwork, CHECK Copy ARTWORK to IPOD.
It now should sucessfully display ARTWORK and not get the -50 error!!
Now, goto you ITUNES Music folder and drag to the library and it will add you music back in, including your PODCASTS.
All you need to do is click the RESUBSCRIBE button and you are back in business!
IF this fails, which i cant DUPLICATE anymore, try this
http://docs.info.apple.com/article.html?artnum=300248
Its the DREADED IPOD FORMAT article.
But you probably wont need it if you follow all these steps.
Post back if this doesnt work and if it does, give me some credit;)Just as an fyi, to shorten this procedure instead of deleting the files i found out you and open the .itl files and delete all the lines in it so its an empty file.
Then open itunes, and it will rebuild the database with the files from the .xml file.
This saves you from having to rescan the songs.. -
Every single time, it'll do the regular sync thing then a little pop up comes up and says "The iPod "[ipod name here]" cannot be synced. An unknown error occurred (13019)." ***? I have searched all over for troubleshooting help. I'm exhauseted. Can anyone help me with this pestering problem? I've lost all the music that I bought on my iPod because it didn't sync up with my computer and when it tried to, it took everything away. Help <3 ?
I have searched all over for troubleshooting help.
Doublechecking. In the course of your troubleshooting to date, have you worked through the following document?
iTunes: Error 13019 during sync -
Just upgraded to latest iTunes for Windows. Rebooted the PC as required after the update. When I start iTunes I get a popup message saying "An unknown error occured (-42110)."
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How do I fix it?
Thanks!Removing the SC Info folder as per the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document seems to help most folks reporting the iTunes launch 42110s:
iTunes: Advanced iTunes Store troubleshooting -
Hey everyone! So, here is my problem. I own an eMac. I enjoy burning my iTunes playlists to a CD. Well, all of a sudden, right after iTunes prepares the disc for burning an error message pops up and says this: The attempt to burn a disc failed. An unknown error occurred (-3). Any suggestions on how to correct this problen so I can continue burning my playlists???
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broshaneHi, I'e never heard of that error before!???
Is this purchased music, or your own music files? -
I continue to receive message that "We could not complete your iTunes Store request. An unknown error occurred (4002). Please try again later." This has been happening every time iTunes Match runs in background. Any suggestions for a cure?
Found a potential solution here:
https://discussions.apple.com/thread/4332757
Gsleeroy
Re: error 4002 in itunes match do you have a solution?
Sep 23, 2012 10:08 AM (in response to matracaelcan)
Hi All,
I had this problem today myself, and was frustrated repeatedly by the '4002' error.
I have literally just fixed the issue by doing the following steps:
1: Go to the 'Store' tab and select 'Turn Off iTunes Match'
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3: Wait for this to complete succesfully, the return to the 'Store' tab once more and select 'Turn On iTunes Match'.
4: iTunes Match will now go through the motions and should succeed!
I hope this helps -
My Purchases show partially downloaded. When I attempt to resume the download I recieve an error message: "an unknown error occurred -50". I tunes has charged for the download and sent a reciept however the shows wont play?
I had the same problem so (assuming under the Purchased items in the Store you have a song stuck at 'Downloading'):
I went to Music, then Artists.
From there I chose the album.
The song that failed to download had the cloud symbol next to it.
I clicked the cloud symbol and the song completed the download for me.
(Please note this was in iTunes for Windows - I expect it to be similar in iTunes for Apple)
Message was edited by: UbergeekRFC - parenthetical note added
Message was edited by: UbergeekRFC - added note about song stuck as downloading -
Artwork for ..... could not be found. An unknown error occurred (-609).
I've installed both 7.5 and 7.6 and with either version for some reason I can no longer get the album artwork to any of my albums, when trying to get them the following message appears: Artwork for ..... could not be found. An unknown error occurred (-609). Any help how I can get the album artwork for my albums would be very much appreciated.
aley175 wrote:
When all my songs were transfered to iTunes half of my songs have '!' to the left of them in a black circle. Is there anyway to delete them all at once or do I have to go through every second song and hit delete?
Try iTLU - iTunes Library Updater which if set up properly can remove all missing tracks from the library and add all new unlisted tracks from your media folders into the library. Running time seems to grow expoentially with the size of the libray - 34,000 drags, but 5,000 shouldn't be too bad.
tt2 -
When i connect my ipad2 to iTune, it show "iTunes could not check for an update to the carrier settings for your iPad. An unknown error occured (1651)". What should i do to solve this problem? My iTune version is 10.1.4.10 and my ipad is 4.3.5.
If you have iOS 7.1 then you must be a developer, so you should be posting in the developer forums : https://devforums.apple.com/index.jspa
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The search bar can be very valuable...........
In using it, I found out other's have had this issue and it likely means you have a 3G iPad? If you do, go into settings and turn off cellular data, then try to update again and you should be OK........ -
My iPhone has crashed and i went to iTunes to restore it and after waiting for it to be restored it said "The iPhone could not be restored. An unknown error occurred (2006). Can anybody please help suggest what i should do now?
This error normally appears if you attempted to downgrade or modify your iOS. See here http://support.apple.com/kb/TS3694#error1015
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When I attempt to upgrade an app in iTunes for windows, I get an error: "Could not purchase. An unknown error occurred (11111). There was an error in the iTunes Store. Please try again later"
I am running the latest iTunes 10.7.0.21 for Windows 7.
This error occurs if I try to either update the app or if I delete it and attempt to redownload.
I have an iPhone and an iPad. I am unable to update the apps or install the apps from within the App Store on iOS.
I do not have an AOL ID, as is a common issue with this type of error.
From what I can tell, my Apple ID account seems fine. I logged in, changed some information, and ensured my credit card is valid and updated.
I can download new apps just fine. I am unable to update or install apps I have purchased in the past.After 30 minutes this morning, no resolution. Then another tech support call this afternoon, 15 minutes in, was escalated to a Tier 2 (Senior) advisor. He said something similar to the above ("this is one of the strangest things I've seen"). He was chatted with iTunes guys and took all my info into the case and was escalating it over to engineering. Said they would be in touch.
So, no solution...yet.
Just to clarify:
iTunes on Windows7: trying to update an existing app, or re-download a prior app, gives the (11111) error. Downloading a new (free) app worked fine.
App Store on iPhone5, iOS 6.0.1: click on UPDATE, switches to INSTALLING...for a second, then switches back to UPDATE. No error message (and nothing in Diagnostic data).
App Store on iPad 3, iOS 6.0.1: same as iPhone 5.
Definitely account related.
I have cleared the store cache, signed out and back in, deleted the credit card data, and re-added, rebooting PC and iPhone...nothing works.
Will post if I hear anything back from Apple. -
When playing my ipod on an ipod dock the vocals are very faint. It is fine when doing through the headphones. I am trying to sync for updates and getting the message "An unknown error occured (-1)" - help
Error -1
Attempt to restore your iOS device two more times. If the issue is still unresolved, the device may need service.
The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
Also see:
-1 error
-1 error too
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