Nano still getting error message

I am new to the ipod. I posted here a few days ago to get some advice on how to work the thing. My initial problem was with charging. i hadnt charged it long enough so it just shut off. After i figured out (with your help) how to fix the problem i was receiving the error messsage with the folder and exclamation point. i went through (i think i did them right) all of the trouble shooting procedures. I even tried to reformat it and everything. I did get the message that it is installed with the latest version. I brought it to work today to see if it was up and ready to take some music. Plugged it in and opened itunes. It showed up and registered it. I then put a cd in and got the songs to appear in my ipod...in itunes though. I then disconnected my ipod and tried to turn it back on. The error message appeared again. I have no idea what to do...i have never had an ipod before and no one i know has one. I wish there was a number i could call to try to explain this but i cant find one. Please help if you can!! thanks so much!

(800) 275-2273

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Nano still getting error message

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