Navigation within Advanced Search

Hi - - I use Acrobat X Pro in an Enterprise Setting.
I use Advanced Search (SHIFT+CTRL+F) to find multiple occurrences of words or phrases in large documents.
If I perform an Advanced Search and get a big list of search results, I can select each result (in the search window) with my mouse and the main window will scroll to the corresponding entry in the document.  However, I should be able to navigate up and down through the search results window using my arrow keys, but it doesn't work.  The highlighted results in the search window moves up and down when using the arrow keys, but the document doesn't scroll in the main window.
If another user logs onto my PC, navigation with the arrow keys functions correctly for them. 
Is there some setting in Acrobat that's tied to just my user profile that I'm missing?  My IT staff has already tried reinstalling Acrobat, but to no avail.

One of two things that are likely:
1.  Your User Profile data for Acrobat is corrupt.  You can test this by creating a new profile on the machine and see if this works.  If it works in the new profile then your profile information is likely hosed.  You can try correcting this by removing or moving all the Acrobat data your user profile out of the profile to a new folder on the desktop and then relaunching Acrobat.
2.  Your installation is corrupt.  You can remove Acrobat completely by using the AcroCleaner Tool on Adobe Labs, reboot the machine and then reinstall the application.
http://labs.adobe.com/downloads/acrobatcleaner.html

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