Need advice on Digital Music SX warranty options.

To anyone who can help. or can PM me with any details information I expected from the customer service but none I can get?
I am without hope with Creative Labs product now. Since from SoundBlasterPro, 6 etc.... now totally disappointed.
I got a Digital Music SX on March and it dead and return for RMA at early July. And I believe I am in totally lost in this case.
Below is the e-mail to from customer support... I suspect they are not even human, which is only mail record and mail player.
=================================================
Dear Yung Ping,
I already sent back my product to Speed Digital Limited on 2-July and comes up with problemssssss I told you.
Thats why I told you my RMA number: F0007536 , pls help my case.
Anyone can help my case?
Regards
Max
> Date: Tue, 4 Aug 2009 09:3:47 +0800
> From: [email protected]
> To: [email protected]
> Subject: RE: CLA (CLHK) - Technical Support Request - (Digital Music SX) (KMM92905I5977L0KM)
>
>
>
> Dear Max,
>
> Thank you for getting back to us; sorry that the suggestions previously
> didn?t resolve your issue.
>
> If the issue still persists, you may send back the product for warranty
> servicing. Kindly contact your retailer regarding the warranty
> servicing. Alternati'vely, you may contact our authorized distributor in
> Hong Kong:
>
> Speed Digital Limited
> Address: Unit C, 3/F, Por Mee Factory Building
> 500 Castle Peak Road
> Kowloon, Hong Kong.
> Tel: (852) 2958-3
> Fax: (852) 236-5498
>
> Office Hour:
> (Mon ~ Fri) 0:00am ~ :00pm, 2:00pm ~ 6:00pm
> (Sat.) 0:00am ~ :00pm
> (Close on Sunday & Public Holiday)
>
> If you still require assistance, please reply to this email with any
> previous correspondence to ensure the quickest and most accurate
> service.
>
> Best Regards,
>
> Yun Ping
> Customer Support Advisor
> Creative Labs Asia
>
>
> Original Message Follows: ------------------------
> Yun Ping,
>
> Thanks for reply. And NO, I have been customer of Creative Labs since
> Soundblaster Pro, they all work very well and in good condition. Except
> this time the Digital Music SX.
>
>
> . I still seeing many shop are selling Digital Musix SX, and mines just
> got about 3months. Yet your online store is still selling
> it->http://hk.store.creative.com/products/product.aspx?catid=&pid=469
>
> I don't feel happy about my purchase cannot be repair or replace. I
> really looking forward CreativeLabs can REPAIR my product while it is
> still under warranty.
>
> 2. about the USB X-FI 5., the staff at service center they propose I
> accept it as replacment of my Digital Musix SX. I feel not happy about
> it too. They are totally 2 diferent target product and the X-FI is
> acturally its lots more cheapy then the SX.
>
> 3. Also from the staff at the s ervice center, they told me informed by
> CreativeLabs'staff, there is a up coming new product as upgrade of
> Digital Musix SX. Which I can get one as RMA in coming October. The
> Service center staff say they will inform me the details.
>
> 4. I have been sending the faulty Digital Music SX since 2nd July and it
> have been one month, and I still don't know and no idea when I can enjoy
> your product yet. So I expected my warranty period should not be
> counted under this RMA case. Do you think so?
>
> I am pretty much think X-FI 5. is not the one which can replace the
> Digital Musix SX in all aspects.
>
> I really hope to get more details about the status so I can make
> dicision for my RMA, I would either refund or wait for the new unknown
> replacment. And yes, I still need more details infomration.
>
> Do u understand my case? I am still waiting someone can help me out.
> Yet I do not receive any clear status on my case.
>
> Just want to get my working Digital Musix SX back. Either it is demo
> unit nor repair or anything just I need a working unit, thats all I am
> looking for.
>
>
> Also I would like to provide more details on my RMA.
>
> REPAIR SERVICE NOTE:
> RMA Reference: F0007536
> Date: 2nd July 2009
> Customer Name: Mr. Hung
> Contact Number: (852)9307-6880
> Product: Digital Musix SX
> Product Serial Number: MASB05608800054K
> Symptoms: Cannot Start Unit
> Date of Purchase: 7th March 2009
> Valid Invoice: YES
>
> Invoice No: B090307274
> Date: 7th March 2009
> Company: Centralfield Computer Ltd.
> Office: 3C, Sui Sing Bldg, 202-204 Cheung Sha Wan Rd., Sham Shui Po,
> Kln, HK.
> Tel: (852)29592283
>
>
> > Date: Mon, 3 Aug 2009 3:3:4 +0800
> > From: [email protected]
> > To: [email protected]
> > Subject: Re: CLA (CLHK) - Technical Support Request - (Digital Music
> SX) (KMM9279420I5977L0KM)
> >
> >
> >
> > Dear Max,
> >
> > Thank you for reaching us at Creative Customer Support; we appreciate
> > the opportunity to assist you.
> >
> > With regards to your enquiry, you may like to know that Digital Music
> SX
> > external soundcard has reached its end of service life and no longer
> in
> > production. You may like to view the specifications and feature of our
>
> > latest USB X-FI Surround 5. external soundcard at the following link
>
> > below:
> >
> > LINK:
> > http://hk.creative.com/products/product.asp?category=&subcategory=873&product=775& listby=
>
> >
> > You may like to know that the warranty for the replacement soundcard,
> > will continue based on your original date of purchase of your
> defecti've
> > unit, Digital Music SX.
> >
> > If you still require assistance, please reply to this email with any
> > previous correspondence to ensure the quickest and most a ccurate
> > service.
> >
> > Best Regards,
> >
> > Yun Ping
> > Customer Support Services
> > Creative Labs Asia
> >
> > To provide feedback on your "Creative Experience" please click on the
> > following link:
> > http://asia.creative.com/contactus/mailto/sitefeedback.asp
> >
> > Asia Site: http://asia.creative.com/
> > Support Site: http://asia.creative.com/support/custsup/welcomets.asp
> > KB Site: http://support.creative.com
> >
> >
> > Original Message Follows: ------------------------
> > ==================================
> > Subject: CLA (CLHK) - Technical Support Request - (Digital Music SX)
> > Name: Max Hung
> > E-mail Address: [email protected]
> > Self Description: Advanced PC User
> > Region: Asia
> > Country: Hong Kong SAR, PRC
> >
> > Support Inquiry: My Creative hardware stopped functioning correctly
> > Product: Digital Music SX
> > CCPP Certificate Number:
> > Serial Number: MASB05608800054K
> > Purchase Date: Mar/07/2009
> >
> > Operating System: Windows XP
> > Firmware Version:
> > Creative Model Number: Digital Music SX
> > Connected To:
> >
> >
> > Detailed Problem Description:
> > my product was return for RMA since 2nd July 2009. Now the serv ice
> > center told me the product is no longer available and suggest me to
> > accept a X-Fi Surround 5. sound card or wait until OCT for an unknown
>
> > new product which claim for upgrade for Digital Music SX. Please, I
> need
> > more details on my RMA. Since the server center told me my product
> > cannot be fixed or replaced, I need to know how will my product
> warranty
> > goes. Thanks for help.
> >
> >
> > ==================================?

. I will not be able to tell you if the Digital Music is available for repair or not. I am sorry but this is not something I have control over. Parts and support policies differs country to country, in your case you will need to work things out with the distributor.
Message Edited by KokChoy-CL on <span class='local-date'> 08-04-2009<span class='local-time'> 05:8 [email protected]

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I have not converted the new footage yet and before I do convert it and then transform continue editing, I feel I need to re-evauluate how I'm approaching the multi-format situation. I need advice about the best path to take from here on out. WHAT WOULD YOU DO?
Should I upconvert the SD footage and do everything HD from now on? The final cut will probably be 50% SD and 50% HD with possibly more HD than SD.
If I do upconvert and go HD, is 720p60 29.97 the best format for me to use considering my footage sources? If you have any ideas, please also explain how you might go about carrying them out.
Thank you!

krgarty wrote:
Exactly, whic is why I'm seeking advice. the final delivery will be film festival screenings and hopefully broadcast, and considering the channels today that = HD.
That's not a final decision at all, that's a series of delivery options. You must produce your project in the highest resolution for which you have space, codecs and techniucal competency.You will save that as the "final" but I'd not call it that since nothing is ever finalized. Jsut keep naming the versions. Then you will open the full rez version and use any of several conversion or compresiona apps to satisfy all other distribution needs.
The omst flexible will be a 1080/60 format but that decision will cost you tons of conversion time, lots of space, and will require many stylistic decisions along the way.
That's what I would do but I'm not you and I'm not your client.

Syncing iPod to new user account-need advice

Hey All! I set up a new user account for my friend on my imac, so he will want to sync his iPod Touch to iTunes, iPhoto, iCal, etc. in his new user account. I know there are plenty of freeware and shareware apps to get his music from the iPod into iTunes, but need advice concerning everything else oh his iPod.
I know I'll first get that pop up window that says his iPod is synced to another computer, and that I use "cancel" rather than "sync and erase". After doing that, I guess I use one of the shareware apps to get the music transferred over.
Now, after that, if I do a regular sync, will iTunes transfer his apps that are on the iPod?
Do I need to open iPhoto and download the photos on his iPod into iPhotot before doing a sync?
What about text messages? Will they remain in tact?
I don't think he uses the calendar on his iPod so no worries there....
What about Playlists that he has on the iPod? Will just the music transfer with the shareware apps or playlists also?
Will Notes be saved?
Thanks for your help. Don't wanna screw up his iPod by setting up this user account for him.

Apps are tied to the ID I assume the new account is just on the iMac and not a new iTunes account?
Yes, you can import photos into iPhoto the same as you would off any camera.
You would need to transfer purchased content (like apps). You can't do that via sync as it's a new computer and all content will be erased as you are aware.
http://support.apple.com/kb/ht1848
What happened to your friends computer? Was there no backup?

HT1539 Avengers says it includes digital music album. How do I get that?

I bought the Avengers and is says it has a digital copy of the movie and a digital music album. When I installed it it downloaded the movie into itunes but I don't see the music album.

You need to go to the website on the front of the insert (AvengersAssembleOffer.com). You input the same code that you used for the movie there and this will open a link to download the music. It will download into a zip file and you can then add it to your iTunes library using "Add to Library" under the file menu. Much more cumbersome than with the movie, but that is how it is done.

Need advice on a proof printer

Hello. So glad I found this site!
I'm currently a print graphic designer and starting a home based business integrating my print design knowledge with newly acquired web design skills to offer a complete package.
I am working on an HP computer, as I cannot afford the Mac I want now. I have all of the Adobe software for PC already, but need advice for a printer.
The machines I work on now are like $18k - 25k color lasers, and clearly that is not in my budget. I'm a little lost as to what to look for in a printer that can handle color proofs of my artwork. I create a lot of raster images in PS, but logo design is one of my focuses, so vector output is essential. I almost always create outlines of fonts for the final press ready file, so I'm not so worried about fonts, but color matching is important.
I've been reading about Postscript and PCL, but am still very confused. I'm also a little confused as to what a rip does or if I need one. We use one at my shop, and I know how to use it, but it lives on the server and was explained that it was only necessary for networking the printers.
I am planning to outsource all of my final printing, but I need a printer for proofing. I've been looking at inkjets for affordability reasons, but now I'm not sure if I need a color laser.
Help!!

Dear VectorGirly, I currently have an OKI Postscript c9800 printer. I use postscript printers because I calibrate and use color profiles to get the closest colour match to the outsourced commercial print that I can. I know this is more than you budgeted for, but it really depends what you end up focusing on. (ie web or print). I focus more on print, hence my printer has to proof postscript correctly for me. I am PC based but my files print to both PC and Mac platforms.
Regarding logos and colors ... firstly, my monitor is calibrated with a Pantone Huey. I use matching color profiles in all my design programs: Indesign, Illustrator, Photoshop. My print PDFs include the color profiles. When I email or post proofs of logos or corporate stationery to clients I make sure they understand that colors will look different on various monitors because they are not calibrated for print and are RGB or color prism based rather than CMYK for print. Even if you choose a Pantone color, unless everything is calibrated and with color profiles, it's unlikely that you will get the same color on your screen, let alone on the client's screen. And if the client is wanting a color that looks good on their screen, it's even harder. I always recommend they look at the proof colours on various screens including friends so they can understand how it changes according to monitors.
Regarding PCL and Postscript: When I purchased my OKI (and my former Fuji Xerox pscript), I sent an existing print PDF (that had gone to commercial print previously) to the head office and asked them to do printouts of all the printers I was interested in. All the printers based as PCL were very inaccurate color. The two with postscript took my PDF and printed correctly and were very close to the final printed output. As I am pedantic on colour (colour in Australian spelling), I had to choose the high end postcript laser. Having said that, I am also very interested in the Fuji Xerox Phaser 8500 which is postscript and solid ink (great for the environment and people with allergies and low running costs - much better than laser) - but I need the A3 and banner printing option and they haven't made one for that size yet. I am hoping the new release may offer a bigger size paper. I have a very high allergy level and have to have the window open and a mask on when changing toners and printing, hence my interest in the solid ink for the future.
I always download my fonts through the print PDF to the printer - I never use printer inbuilt fonts. This is so I know that WYSIWYG (what you see is what you get) when I print commercially as they also download/use the embedded PDF fonts.
Also, somewhere down the line you may find yourself forced to choose between focusing on web and print.
I recommend you choose what you love best.

Need advice on Digital Music SX warranty options.

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