Need help on Actions

If the "Status" of a Service Ticket is "Open" for "X" number of minutes an automatic Email should goto "Employee Responsible".
Any help would be greatly appreciated.
Thanks in Advance,

Kavita,
Thanks for the reply.
I did created the condition for status and date type.
I have a date type "start date"
But how can we calculate the duration?

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    ==================
    http://www.projectseven.com/go
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    http://www.dwfaq.com - DW FAQs,
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    Message was edited by:
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        private static final String NEW_COMMAND = "New";
        /** Constant for the exit action command. */
        private static final String EXIT_COMMAND = "Exit";
        /** Subject text field. */
        private JTextField subjectTextField;
        /** Recipient text field. */
        private JTextField toTextField;
        /** Message text area. */
        private JTextArea messageTextArea;
        public Message() {
            super("Write a Message - by Kieran Hannigan");
            setSize(370, 270);
            FlowLayout flo = new FlowLayout(FlowLayout.RIGHT);
            setLayout(flo);
            setJMenuBar(createMenuBar());
            // Add "Subject" text field
            JPanel subjectRow = new JPanel();
            subjectRow.add(new JLabel("Subject:"));
            subjectRow.add(getSubjectTextField());
            // Add "To" text field
            JPanel toRow = new JPanel();
            toRow.add(new JLabel("To:"));
            toRow.add(getToTextField());
            // Make "Message" text area
            JPanel messageRow = new JPanel();
            JScrollPane scroll = new JScrollPane(getMessageTextArea(), ScrollPaneConstants.VERTICAL_SCROLLBAR_ALWAYS,
                    ScrollPaneConstants.HORIZONTAL_SCROLLBAR_NEVER);
            messageRow.add(scroll);
            add(toRow);
            add(subjectRow);
            add(messageRow);
            setVisible(true);
         * Clear all the fields.
        public void createNewMessage() {
            getSubjectTextField().setText("");
            getToTextField().setText("");
            getMessageTextArea().setText("");
         * Exit the application.
        public void exitApplication() {
            if (JOptionPane.showConfirmDialog(this, "Are you sure you would like to exit now?", "Exit",
                    JOptionPane.YES_NO_OPTION) == JOptionPane.YES_OPTION) {
                System.exit(0);
         * @return The subject text field, (creates a new one if it doesn't already exist)
        private JTextField getSubjectTextField() {
            if (this.subjectTextField == null) {
                this.subjectTextField = new JTextField("RE:", 24);
            return this.subjectTextField;
         * @return The to text field, (creates a new one if it doesn't already exist)
        private JTextField getToTextField() {
            if (this.toTextField == null) {
                this.toTextField = new JTextField(24);
            return this.toTextField;
         * @return The message text area, (creates a new one if it doesn't already exist
        private JTextArea getMessageTextArea() {
            if (this.messageTextArea == null) {
                this.messageTextArea = new JTextArea(6, 22);
                this.messageTextArea.setLineWrap(true);
                this.messageTextArea.setWrapStyleWord(true);
            return this.messageTextArea;
         * Helper method to create the menu bar.
         * @return Menu bar with all menus and menu items added
        private JMenuBar createMenuBar() {
            JMenuBar bar = new JMenuBar();
            JMenu fileMenu = new JMenu("File");
            fileMenu.add(new JMenuItem(new MenuItemAction(this, NEW_COMMAND)));
            fileMenu.add(new JMenuItem(new MenuItemAction(this, EXIT_COMMAND)));
            bar.add(fileMenu);
            // TODO add all other menu's and menu items here....
            return bar;
         * Private static class to handle all menu item actions.
        private static class MenuItemAction extends AbstractAction {
            /** Instance of the message class. */
            private Message message;
             * @param actionName
            public MenuItemAction(Message messageFrame, String actionName) {
                super(actionName);
                this.message = messageFrame;
             * @see java.awt.event.ActionListener#actionPerformed(java.awt.event.ActionEvent)
            public void actionPerformed(ActionEvent e) {
                if (e.getActionCommand().equals(NEW_COMMAND)) {
                    this.message.createNewMessage();
                } else if (e.getActionCommand().equals(EXIT_COMMAND)) {
                    this.message.exitApplication();
                // TODO Add the other event handlers here
        public static void main(String[] arguments) {
            Message messageFrame = new Message();
            messageFrame.setDefaultCloseOperation(JFrame.EXIT_ON_CLOSE);
    }If you have any questions, please let me know, as there are a number of new areas introduced that you may not have come across before.

  • Hi i need help with getting my homework for school

    im in a nine week class that ends tommorw and need help go\etting my program working properly these are the requirements ofr the assignments:
    Modify the Inventory Program by adding a button to the GUI that allows the user to move
    to the first item, the previous item, the next item, and the last item in the inventory. If the
    first item is displayed and the user clicks on the Previous button, the last item should
    display. If the last item is displayed and the user clicks on the Next button, the first item
    should display.
    · Add a company logo to the GUI using Java graphics classes.
    Modify the Inventory Program to include an Add button, a Delete button, and a Modifybutton on the GUI. These buttons should allow the user to perform the corresponding actions on the item name, the number of units in stock, and the price of each unit. An item added to the inventory should have an item number one more than the previous last item. Add a Save button to the GUI that saves the inventory to a C:\data\inventory.dat file. Use exception handling to create the directory and file if necessary. Add a search button to the GUI that allows the user to search for an item in the inventory by the product name. If the product is not found, the GUI should display an appropriate message. If the product is found, the GUI should display that product’s information in the GUI. Post final .class and .java files as an attachment.
    this is what i have there are three java files im puttong in here
    first is the panel frame
    import java.awt.GridLayout;
    import java.awt.BorderLayout;
    import java.awt.FlowLayout;
    import javax.swing.JFrame;
    import javax.swing.JPanel;
    import javax.swing.JButton;
    import javax.swing.JLabel;
    import java.awt.GridBagLayout;
    import java.awt.GridBagConstraints;
    import java.awt.Component;
    import javax.swing.SwingConstants;
    import javax.swing.Icon;
    import javax.swing.JComboBox;
    import javax.swing.JTextArea;
    import javax.swing.JList;
    import java.util.*;
    import java.text.NumberFormat;
    import javax.swing.*;
    import java.awt.*;
    import java.awt.event.*;
    import java.net.URL;
    import java.io.*;
    import java.util.Scanner;
    import javax.swing.JOptionPane;
    import java.text.NumberFormat;
    public class PanelFrame extends JFrame
         private JPanel buttonJPanel; // panel to hold buttons
         private JButton buttons[]; // array of buttons
         private JLabel label1; // JLabel iventory number
         private JLabel label2; // JLabel product name
         private JLabel label3; // JLabel product price
         private JLabel label4; // JLabel product in stock
         private String p_ProductName; // private variable for the employee name.
         private int p_UnitCount; // private variable for the hours worked.
         private double p_UnitPrice; // private variable for the hourly wage.
         private int p_ItemNumber; // private inventory number
         //create inventory object
         Inventory myInventory = new Inventory ();
    // no-argument constructor
    public PanelFrame()
    super( "Panel Demo" );
    //Add items to the inventory within the Invntory
              myInventory.addItem(new productinfo(1,"Html a Begginers Guide",14,29.99));
              myInventory.addItem(new productinfo(2,"Html 4 for Dummies",6,29.99));
              myInventory.addItem(new productinfo(3,"Visio Step by Step",7,24.99));
              myInventory.addItem(new productinfo(4,"APA Publication Manual",14,47.99));
              myInventory.addItem(new productinfo(5,"The Gregg Reference Manual",14,37.56));
    setLayout( new FlowLayout() ); // set frame layout
    // JLabel constructor with a string argument
              label1 = new JLabel( "Inventory Number:%s: %d\n ",p_ItemNumber );
              label1.setToolTipText( "This is Inventory number" );
              add( label1 ); // add label1 to JFrame
              label2 = new JLabel( "\n\nProduct Name: %s: %s\n", p_ProductName);
              label2.setToolTipText( "This is Product Name" );
              add( label2 ); // add label1 to JFrame
              label3 = new JLabel( "\n\nPrice : %s:$%.2f\n",p_UnitPrice );
              label3.setToolTipText( "This is product Price");
              add( label3 ); // add label1 to JFrame
              label4 = new JLabel( "\n\nQuanity %s: %d\n",p_UnitCount);
              label4.setToolTipText( "This is Quanity in stock: " );
              add( label4 ); // add label1 to JFrame
    buttons = new JButton[ 4 ]; // create buttons array
    buttonJPanel = new JPanel(); // set up panel
    buttonJPanel.setLayout( new GridLayout( 1, buttons.length ) );
              String names[] = { "First", "Previous", "Next", "Last"  };
              JButton buttons[] = new JButton[ names.length ];
              // create and add buttons
              for ( int count = 0; count < buttons.length; count++ )
              buttons[ count ] = new JButton( names[ count ] );
              buttonJPanel.add( buttons[ count ] ); // add button to panel
              } // end for
    // setup the logo for the GUI ...image needs to be in same directory as source code
              URL url = this.getClass().getResource("book103.gif");
              Image img = Toolkit.getDefaultToolkit().getImage(url);
              // scale the image so that it'll fit in the GUI
              Image scaledImage = img.getScaledInstance(100, 100, Image.SCALE_AREA_AVERAGING);
              // create a JLabel with the image as the label's Icon
              Icon logoIcon = new ImageIcon(scaledImage);
              JLabel companyLogoLabel = new JLabel(logoIcon);
              companyLogoLabel.setBorder(BorderFactory.createEmptyBorder(3,3,3,3));
              // add the logo to the GUI
              getContentPane().add(companyLogoLabel, BorderLayout.WEST);
    add( buttonJPanel, BorderLayout.SOUTH ); // add panel to JFrame
    } // end PanelFrame constructor
    } // end class PanelFrame

    this is the original part again with the code tag added
    import java.awt.GridLayout;
    import java.awt.BorderLayout;
    import java.awt.FlowLayout;
    import javax.swing.JFrame;
    import javax.swing.JPanel;
    import javax.swing.JButton;
    import javax.swing.JLabel;
    import java.awt.GridBagLayout;
    import java.awt.GridBagConstraints;
    import java.awt.Component;
    import javax.swing.SwingConstants;
    import javax.swing.Icon;
    import javax.swing.JComboBox;
    import javax.swing.JTextArea;
    import javax.swing.JList;
    import java.util.;
    import java.text.NumberFormat;
    import javax.swing.;
    import java.awt.;
    import java.awt.event.;
    import java.net.URL;
    import java.io.*;
    import java.util.Scanner;
    import javax.swing.JOptionPane;
    import java.text.NumberFormat;
    public class PanelFrame extends JFrame
    private JPanel buttonJPanel; // panel to hold buttons
    private JButton buttons[]; // array of buttons
    private JLabel label1; // JLabel iventory number
    private JLabel label2; // JLabel product name
    private JLabel label3; // JLabel product price
    private JLabel label4; // JLabel product in stock
    private String p_ProductName; // private variable for the employee name.
    private int p_UnitCount; // private variable for the hours worked.
    private double p_UnitPrice; // private variable for the hourly wage.
    private int p_ItemNumber; // private inventory number
    //create inventory object
    Inventory myInventory = new Inventory ();
    // no-argument constructor
    public PanelFrame()
    super( "Panel Demo" );
    //Add items to the inventory within the Invntory
    myInventory.addItem(new productinfo(1,"Html a Begginers Guide",14,29.99));
    myInventory.addItem(new productinfo(2,"Html 4 for Dummies",6,29.99));
    myInventory.addItem(new productinfo(3,"Visio Step by Step",7,24.99));
    myInventory.addItem(new productinfo(4,"APA Publication Manual",14,47.99));
    myInventory.addItem(new productinfo(5,"The Gregg Reference Manual",14,37.56));
    setLayout( new FlowLayout() ); // set frame layout
    // JLabel constructor with a string argument
    label1 = new JLabel( "Inventory Number:%s: %d\n ",p_ItemNumber );
    label1.setToolTipText( "This is Inventory number" );
    add( label1 ); // add label1 to JFrame
    label2 = new JLabel( "\n\nProduct Name: %s: %s\n", p_ProductName);
    label2.setToolTipText( "This is Product Name" );
    add( label2 ); // add label1 to JFrame
    label3 = new JLabel( "\n\nPrice : %s:$%.2f\n",p_UnitPrice );
    label3.setToolTipText( "This is product Price");
    add( label3 ); // add label1 to JFrame
    label4 = new JLabel( "\n\nQuanity %s: %d\n",p_UnitCount);
    label4.setToolTipText( "This is Quanity in stock: " );
    add( label4 ); // add label1 to JFrame
    buttons = new JButton[ 4 ]; // create buttons array
    buttonJPanel = new JPanel(); // set up panel
    buttonJPanel.setLayout( new GridLayout( 1, buttons.length ) );
    String names[] = { "First", "Previous", "Next", "Last" };
    JButton buttons[] = new JButton[ names.length ];
    // create and add buttons
    for ( int count = 0; count < buttons.length; count++ )
    buttons[ count ] = new JButton( names[ count ] );
    buttonJPanel.add( buttons[ count ] ); // add button to panel
    } // end for
    // setup the logo for the GUI ...image needs to be in same directory as source code
    URL url = this.getClass().getResource("book103.gif");
    Image img = Toolkit.getDefaultToolkit().getImage(url);
    // scale the image so that it'll fit in the GUI
    Image scaledImage = img.getScaledInstance(100, 100, Image.SCALE_AREA_AVERAGING);
    // create a JLabel with the image as the label's Icon
    Icon logoIcon = new ImageIcon(scaledImage);
    JLabel companyLogoLabel = new JLabel(logoIcon);
    companyLogoLabel.setBorder(BorderFactory.createEmptyBorder(3,3,3,3));
    // add the logo to the GUI
    getContentPane().add(companyLogoLabel, BorderLayout.WEST);
    add( buttonJPanel, BorderLayout.SOUTH ); // add panel to JFrame
    } // end PanelFrame constructor
    } // end class PanelFrame

  • I need help in getting VZ to fix my DSL speed - they refused to fix it two times

    I live in E. Boston and opened a trouble ticket on 8-26-13 for slow internet speed. Ticket number was {edited for privacy}Agreement was made for a tech to arrive on the 28th between 1 and 5 PM. Somebody showed at my door on the 28th at 11:15AM. He immediately said that he had already done some outside checking and there was a problem outside of my home. I showed him my slow connection speed and he left saying he would be back later. I saw him on poles around my home and he called later saying he needed help from his office and would let me know the status by 3PM or so. I never heard from him again. I continued to check the ticket status and it was open.
    On Friday, Aug. 30th, about 9:15AM, I received a call from a VZ telephone tech named Rich. He again did some outside checking and came into my home. I showed him my slow internet speed and he went back outside after telling me that he had no test equipment but he would go back outside to see what he could do and call his manager since he was not a VZ internet tech. He came back a little later and told me that he did all that he could do and asked me to run my tests again. I did so in front of the tech and the speed was at least 30% slower than it is supposed to be. The VZ telephone tech said he would call for help from his office to send a tech with proper test equipment and he left. A number of hours passed and the VZ telephone tech called and told me HIS MANAGER TOLD HIM TO CLOSE THE TICKET AND TO SEND THE MANAGER THE INFORMATION.
    I immediately asked for and got the name and office of the manager that did this and I have it. I will hold off posting it for a couple of days but then I will let everyone know how this Verizon manager performs as well as who he is. I wonder how his superiors will like that?
    Does anyone have any suggestions who in Verizon cares enough to get my problem resolved? I have already filed a complaint with the AGO today. Verizon does this to keep their numbers from being respective of what they really are as well as knowing that customers do not want to again walk through all of the crap in opening a trouble ticket in India. I have been in telecom for 45 years and this is just disgraceful. It is about time VZ developed some integrity.

    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

  • Need help with Berkeley XML DB Performance

    We need help with maximizing performance of our use of Berkeley XML DB. I am filling most of the 29 part question as listed by Oracle's BDB team.
    Berkeley DB XML Performance Questionnaire
    1. Describe the Performance area that you are measuring? What is the
    current performance? What are your performance goals you hope to
    achieve?
    We are measuring the performance while loading a document during
    web application startup. It is currently taking 10-12 seconds when
    only one user is on the system. We are trying to do some testing to
    get the load time when several users are on the system.
    We would like the load time to be 5 seconds or less.
    2. What Berkeley DB XML Version? Any optional configuration flags
    specified? Are you running with any special patches? Please specify?
    dbxml 2.4.13. No special patches.
    3. What Berkeley DB Version? Any optional configuration flags
    specified? Are you running with any special patches? Please Specify.
    bdb 4.6.21. No special patches.
    4. Processor name, speed and chipset?
    Intel Xeon CPU 5150 2.66GHz
    5. Operating System and Version?
    Red Hat Enterprise Linux Relase 4 Update 6
    6. Disk Drive Type and speed?
    Don't have that information
    7. File System Type? (such as EXT2, NTFS, Reiser)
    EXT3
    8. Physical Memory Available?
    4GB
    9. Are you using Replication (HA) with Berkeley DB XML? If so, please
    describe the network you are using, and the number of Replica’s.
    No
    10. Are you using a Remote Filesystem (NFS) ? If so, for which
    Berkeley DB XML/DB files?
    No
    11. What type of mutexes do you have configured? Did you specify
    –with-mutex=? Specify what you find inn your config.log, search
    for db_cv_mutex?
    None. Did not specify -with-mutex during bdb compilation
    12. Which API are you using (C++, Java, Perl, PHP, Python, other) ?
    Which compiler and version?
    Java 1.5
    13. If you are using an Application Server or Web Server, please
    provide the name and version?
    Oracle Appication Server 10.1.3.4.0
    14. Please provide your exact Environment Configuration Flags (include
    anything specified in you DB_CONFIG file)
    Default.
    15. Please provide your Container Configuration Flags?
    final EnvironmentConfig envConf = new EnvironmentConfig();
    envConf.setAllowCreate(true); // If the environment does not
    // exist, create it.
    envConf.setInitializeCache(true); // Turn on the shared memory
    // region.
    envConf.setInitializeLocking(true); // Turn on the locking subsystem.
    envConf.setInitializeLogging(true); // Turn on the logging subsystem.
    envConf.setTransactional(true); // Turn on the transactional
    // subsystem.
    envConf.setLockDetectMode(LockDetectMode.MINWRITE);
    envConf.setThreaded(true);
    envConf.setErrorStream(System.err);
    envConf.setCacheSize(1024*1024*64);
    envConf.setMaxLockers(2000);
    envConf.setMaxLocks(2000);
    envConf.setMaxLockObjects(2000);
    envConf.setTxnMaxActive(200);
    envConf.setTxnWriteNoSync(true);
    envConf.setMaxMutexes(40000);
    16. How many XML Containers do you have? For each one please specify:
    One.
    1. The Container Configuration Flags
              XmlContainerConfig xmlContainerConfig = new XmlContainerConfig();
              xmlContainerConfig.setTransactional(true);
    xmlContainerConfig.setIndexNodes(true);
    xmlContainerConfig.setReadUncommitted(true);
    2. How many documents?
    Everytime the user logs in, the current xml document is loaded from
    a oracle database table and put it in the Berkeley XML DB.
    The documents get deleted from XML DB when the Oracle application
    server container is stopped.
    The number of documents should start with zero initially and it
    will grow with every login.
    3. What type (node or wholedoc)?
    Node
    4. Please indicate the minimum, maximum and average size of
    documents?
    The minimum is about 2MB and the maximum could 20MB. The average
    mostly about 5MB.
    5. Are you using document data? If so please describe how?
    We are using document data only to save changes made
    to the application data in a web application. The final save goes
    to the relational database. Berkeley XML DB is just used to store
    temporary data since going to the relational database for each change
    will cause severe performance issues.
    17. Please describe the shape of one of your typical documents? Please
    do this by sending us a skeleton XML document.
    Due to the sensitive nature of the data, I can provide XML schema instead.
    18. What is the rate of document insertion/update required or
    expected? Are you doing partial node updates (via XmlModify) or
    replacing the document?
    The document is inserted during user login. Any change made to the application
    data grid or other data components gets saved in Berkeley DB. We also have
    an automatic save every two minutes. The final save from the application
    gets saved in a relational database.
    19. What is the query rate required/expected?
    Users will not be entering data rapidly. There will be lot of think time
    before the users enter/modify data in the web application. This is a pilot
    project but when we go live with this application, we will expect 25 users
    at the same time.
    20. XQuery -- supply some sample queries
    1. Please provide the Query Plan
    2. Are you using DBXML_INDEX_NODES?
    Yes.
    3. Display the indices you have defined for the specific query.
         XmlIndexSpecification spec = container.getIndexSpecification();
         // ids
         spec.addIndex("", "id", XmlIndexSpecification.PATH_NODE | XmlIndexSpecification.NODE_ATTRIBUTE | XmlIndexSpecification.KEY_EQUALITY, XmlValue.STRING);
         spec.addIndex("", "idref", XmlIndexSpecification.PATH_NODE | XmlIndexSpecification.NODE_ATTRIBUTE | XmlIndexSpecification.KEY_EQUALITY, XmlValue.STRING);
         // index to cover AttributeValue/Description
         spec.addIndex("", "Description", XmlIndexSpecification.PATH_EDGE | XmlIndexSpecification.NODE_ELEMENT | XmlIndexSpecification.KEY_SUBSTRING, XmlValue.STRING);
         // cover AttributeValue/@value
         spec.addIndex("", "value", XmlIndexSpecification.PATH_EDGE | XmlIndexSpecification.NODE_ATTRIBUTE | XmlIndexSpecification.KEY_EQUALITY, XmlValue.STRING);
         // item attribute values
         spec.addIndex("", "type", XmlIndexSpecification.PATH_EDGE | XmlIndexSpecification.NODE_ATTRIBUTE | XmlIndexSpecification.KEY_EQUALITY, XmlValue.STRING);
         // default index
         spec.addDefaultIndex(XmlIndexSpecification.PATH_NODE | XmlIndexSpecification.NODE_ELEMENT | XmlIndexSpecification.KEY_EQUALITY, XmlValue.STRING);
         spec.addDefaultIndex(XmlIndexSpecification.PATH_NODE | XmlIndexSpecification.NODE_ATTRIBUTE | XmlIndexSpecification.KEY_EQUALITY, XmlValue.STRING);
         // save the spec to the container
         XmlUpdateContext uc = xmlManager.createUpdateContext();
         container.setIndexSpecification(spec, uc);
    4. If this is a large query, please consider sending a smaller
    query (and query plan) that demonstrates the problem.
    21. Are you running with Transactions? If so please provide any
    transactions flags you specify with any API calls.
    Yes. READ_UNCOMMITED in some and READ_COMMITTED in other transactions.
    22. If your application is transactional, are your log files stored on
    the same disk as your containers/databases?
    Yes.
    23. Do you use AUTO_COMMIT?
         No.
    24. Please list any non-transactional operations performed?
    No.
    25. How many threads of control are running? How many threads in read
    only mode? How many threads are updating?
    We use Berkeley XML DB within the context of a struts web application.
    Each user logged into the web application will be running a bdb transactoin
    within the context of a struts action thread.
    26. Please include a paragraph describing the performance measurements
    you have made. Please specifically list any Berkeley DB operations
    where the performance is currently insufficient.
    We are clocking 10-12 seconds of loading a document from dbd when
    five users are on the system.
    getContainer().getDocument(documentName);
    27. What performance level do you hope to achieve?
    We would like to get less than 5 seconds when 25 users are on the system.
    28. Please send us the output of the following db_stat utility commands
    after your application has been running under "normal" load for some
    period of time:
    % db_stat -h database environment -c
    % db_stat -h database environment -l
    % db_stat -h database environment -m
    % db_stat -h database environment -r
    % db_stat -h database environment -t
    (These commands require the db_stat utility access a shared database
    environment. If your application has a private environment, please
    remove the DB_PRIVATE flag used when the environment is created, so
    you can obtain these measurements. If removing the DB_PRIVATE flag
    is not possible, let us know and we can discuss alternatives with
    you.)
    If your application has periods of "good" and "bad" performance,
    please run the above list of commands several times, during both
    good and bad periods, and additionally specify the -Z flags (so
    the output of each command isn't cumulative).
    When possible, please run basic system performance reporting tools
    during the time you are measuring the application's performance.
    For example, on UNIX systems, the vmstat and iostat utilities are
    good choices.
    Will give this information soon.
    29. Are there any other significant applications running on this
    system? Are you using Berkeley DB outside of Berkeley DB XML?
    Please describe the application?
    No to the first two questions.
    The web application is an online review of test questions. The users
    login and then review the items one by one. The relational database
    holds the data in xml. During application load, the application
    retrieves the xml and then saves it to bdb. While the user
    is making changes to the data in the application, it writes those
    changes to bdb. Finally when the user hits the SAVE button, the data
    gets saved to the relational database. We also have an automatic save
    every two minues, which saves bdb xml data and saves it to relational
    database.
    Thanks,
    Madhav
    [email protected]

    Could it be that you simply do not have set up indexes to support your query? If so, you could do some basic testing using the dbxml shell:
    milu@colinux:~/xpg > dbxml -h ~/dbenv
    Joined existing environment
    dbxml> setverbose 7 2
    dbxml> open tv.dbxml
    dbxml> listIndexes
    dbxml> query     { collection()[//@date-tip]/*[@chID = ('ard','zdf')] (: example :) }
    dbxml> queryplan { collection()[//@date-tip]/*[@chID = ('ard','zdf')] (: example :) }Verbosity will make the engine display some (rather cryptic) information on index usage. I can't remember where the output is explained; my feeling is that "V(...)" means the index is being used (which is good), but that observation may not be accurate. Note that some details in the setVerbose command could differ, as I'm using 2.4.16 while you're using 2.4.13.
    Also, take a look at the query plan. You can post it here and some people will be able to diagnose it.
    Michael Ludwig

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