Need help with HP printer installation.

Trying to install drivers for an HP OfficeJet 6500 e710n on two machines, an iMac and a MacBook Air, both running OS X 10.7. The printer is a networked printer that I have tried adding to both machines as an IP printer and as a USB printer. With either method the printer is automatically discovered and the drivers are downloaded. After the drivers are installed the process stalls at "Configuring the device..." I have waited at this point for over half an hour with no progress before choosing cancel. I have also downloaded and run the installer from HP with the same results. The only way that I have been able to connect with this printer is by manually configuring an IP printer with the generic PCL drivers. This allows me to print but only in low-res black and white. Any suggestions?

If you force restart the computer on the freeze up, or force quit the printer adding window, does the printer appear in the print and scan system preference? In other words, did the printer successfully install? (is it possible that the setup part of the install failed, but the actual install worked?)
If so, you might be able to set the configurations yourself.
Open up the print and scan system preference. Double click on the printer.
When the printer queue window opens up, you should be able to click on the printer setup button.
Go through all the tabs and set things up the way you like.
HTH
-Graham

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If you force restart the computer on the freeze up, or force quit the printer adding window, does the printer appear in the print and scan system preference? In other words, did the printer successfully install? (is it possible that the setup part of the install failed, but the actual install worked?)
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HTH
-Graham

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There should be a button with a red 'X' on it on the front of the printer. This is the print cancel button.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
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Hey @bluepen ,
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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why do you think a feedback forum for Oracle forums is the right place to ask this question?
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Need help with HP printer installation.

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