Need Help with Inappropriate Commercials Playing While Watching OnDemand

My kids and I were watching The Goldbergs TV show via OnDemand and inappropriate commercials have played for the last two times we sat to watch the show. I have a 7 year old girl and last week commercials for the Ouija horror movie played. I can't fast forward the commercial. This week commercials from an ABC show about murder came on.
I'm angry and frustrated that I am spending $200 a month for my Verizon services and can't fast forward through these commercials which should NOT be playing during a family friendly show.
I'm trying to find a way to send an email to the Verizon support team to complain. My question is two fold: Can someone help me find out how to send an email complaint to Verizon and is there any way I can fix this issue?
Thank you.

Verizon has no control over this (just like the ones that show during regular programming).
My suggestion would be to post on ABC social media that you are not pleased with their choice of commercials.
And they are also the one that sets the rules that you can't FF.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

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Need help with AS3 to play movies

Here is my what I'm working with: Flash CS3, AS3. I have 4
buttons and 4 movies (each button will be asigned to play one of
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Not sure if this is the best layout but here is what's
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Lets say that my buttons have instance names like button1,
button2, button3, button4, and my movies have instance names like
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to the button without any contols...just a movie with a border) and
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like for the movie to disappear.
Can someone please give me the the code needed so that when I
select button1 that it will play movie1, button2 w/ movie2....and
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Here is the link to the fla file.
http://joshhicks.com/flash/flashfile.html
I updated the link to the latest swf
http://joshhicks.com/flash/del2.html
I added stop(); to the 1st frame of each moive and this fixed
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Need help with PS CS5 crashing while openinng specific document!

Good morning all, I am the network admin at my company, and i have a user expereicneing a strange issue. I do not know much about PS, other than how to install it, so i am at a loss to troublshoot this issue. Any help would be greatly appreciated.
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I have another user, with the exact same computer, and exact same software (they were made form the same image) whom does not have this problem.
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Problem signature:
Problem Event Name:     APPCRASH
Application Name:     Photoshop.exe
Application Version:     12.0.3.0
Application Timestamp:     4d035d7d
Fault Module Name:     CoolType.dll
Fault Module Version:     5.7.83.10783
Fault Module Timestamp:     4cab0d45
Exception Code:     c0000005
Exception Offset:     0000000000033a38
OS Version:     6.1.7601.2.1.0.256.48
Locale ID:     1033
Additional Information 1:     3a1d
Additional Information 2:     3a1d09b5925693dbcbec7b77fa814510
Additional Information 3:     bce7
Additional Information 4:     bce7b9096fa4d3e33239f38f9b4cacd0
My user says there is nothing fancy or odd about this image, and the filesize wasn't any bigger than anything else he works on. What really baffles me is that the other user with the same setup has no issue... Thanks in advance!
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Since CoolType is implicated, it seems likely that user has installed a font that throws Photoshop for a loop. The recourse in that case is to try to figure out which one it is and remove it from the system (and/or reinstall an un-corrupted copy of that font).
Some tricks to try to figure out which font it is:
1. Look in the document that's failing to open with the other user's copy of Photoshop. See what fonts are there.
2. Create a new document on the offending machine, invoke the Horizontal Type Tool, then open the font list. You might find the list stops abruptly before the offending font.
3. Remove all fonts except the Windows standard ones, see if the problem goes away, then add them back piecemeal until the problem recurs.
If the above doesn't get you success, another thing to think about when a problem is user-specific:   You might reset their Photoshop preferences to out-of-box defaults. To do that you press and hold Control-Shift-Alt immediately after starting Photoshop from its menu entry or shortcut. You have to be very quick, and if you do get its attention it will prompt and ask whether the preferences should be reset. Keep in mind some Photoshop reconfiguration will need to happen after you do this, so it's not something to do lightly or you might get your users upset at you.
Best of luck.
-Noel

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Since the problem os with Video Copilot's Optical Flares and OpenGL, I recommend contacting their technical support or asking on the Video Copilot forums:
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OK so it would appear that it is not connecting to the computer at all yet.
Is the connector of the cable FULLY seated into the iPod? When you push the plug in it goes in almost all the way in then stops and you then have to give it a pretty firm push to snap it in the rest of the way. A lot of people do not realize it goes in further.
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NEED HELP with ut2004 patch mu

HEY,
GREAT PRODUCT..BUT I GOT ONE QUESTION.
I RECENTLY INSTALLED THE NEW SOUNDBLASTEER X-FI UT2004 PATCH..WOW ITS AMAZING BUT WHEN EVERYTHING IS INPUTED WITH THE SOUND OPTIONS IN THE GAME.. THE "H/W 3D + EAX"... THE MUSIC DOESNT PLAY BUT WHEN I CHOOSE H/W + audio.. THE MUSIC PLAYS REGULAR BUT THE NEW WEAPON SOUNDS AND MUSIC ENHANCEMENT ISNT THERE.. PLEASE HELP ME TO GET THE MUSIC RUNNING IN THIS NEW PATCH, THE WEAPONS R AMAZING.. I JUST NEED HELP WITH THE MUSIC PLAYING.
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Have you actually read what the patch does? If not, check it out here. http://www.soundblaster.com/products/x-fi/technology/ut2004/ What you are hearing is probably it. The weapon sounds itself don't change. It just sounds more immersi've in that you can hear the rockets flying from one side to another more clearly, or hearing flak scattering when it hits the ground, etc.. It's nothing significant, but it does make it a bit more interesting to play.

I need help with my videos now that I downloaded the ios6. It won't play.

I need help with my videos. I downloaded the ios6 and now they won't play. Does anyone know how to fix?

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There are usually some log files around, related to the installation. See if Console.app (Applications > Utilities) shows anything relevant to the error, when you've done a fresh install of Server.app and tried the configuration.

I just downloaded an album from itunes and 2 of the tracks will not play at all, they cut off. I need help with this??

I just downloaded an album from itunes and 2 of the tracks will not play at all, they cut off. I need help with this??

Does the track play correctly in Quicktime Player? If it does then it is an iTunes issue. If it doesn't then it is possible the file was not completely downloaded, or is corrupt.
Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not available in all countries; apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Movies currently available in the USA only. Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid.
If it can be downloaded again, delete the track from iTunes.
Select the store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases.
If it is corrupt and you cannot download it a second time, contact Apple. Contact iTunes Store support staff through the report a problem links in your account history or,
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store

Need help with CS4 transitions

Hi,
I am trying to use a cross dissolve transition. To make it simple, I have two clips. I'm obviously doing something wrong here. I've watched the Adobe TV tutorial and all the guy does is to select cross dissolve from the effects box, and drags it over to the clip on the timeline. I think I am doing the exact same thing, but when I play my clip back, I can see no transition effect played back.
Maybe I'm putting it in the wrong place I thought, so I tried putting it in front of the split between the two clips. Then again at the beginning of the second clip. Neither of them worked, so I shut CS4 down, and booted it up again. I started a new project, and put two new clips in it. I put the dissolve transition at the beginning of the second clip, and it worked like a charm. Then to see if that was a fluke, went to a point about 3 minutes earlier in the timeline. So now I am on clip one. I go and make a cut in the timeline, and try to place another Cross dissolve at this spot. It appears to place the transition there because it creates the rectangular box, and it has the name cross dissolve in that rectangular box,but when I try to play it to see the transition, it isn't working. Go back to the beginning of the second clip, and that one still works perfectly.
I noticed that there is a difference in the appearance of the two cross dissolve rectangular boxes. The one that works has a single diagonal line that goes from lower left to upper right in the cross dissolve box, and then there are a whole series of diagonal lines that go from upper left to lower right all across the cross dissolve box . It looks like a whole bunch of dark gray and white backslashes. In the one that doesn't work, there is just that single diagonal line that goes from lower left to upper right. No backslashes on this one. What am I doing right in the first one, but not in the second?
I find that it will work perfectly if I put in a new clip. If I put in the Cross Dissolve at the beginning of a new clip that I add to the timelime, it will work perfectly. It is only when I try to split a clip that is already on the timeline, and then put the cross dissolve in at that point.
Perhaps it is not possible to do what I am attempting to do. Maybe you can't split a clip and place the transition at that point?

When I am shooting video, it is not unusual for me to be taping a scene of a mountain, for example, and then put the camera on pause, while I briefly position myself to take video of the river that is flowing at my feet. That is what is happened on this clip that I am attempting to put the transition in between. Rather than having the scene just instantly change at this point, from the mountain to the river, it would be nice to have a smoother transition then that.
My mind was working on the problem while sleeping last night, and I think I might understand how to handle it. It might have been too simple for me to think about yesterday. I haven't tried it yet, but would it not work, to insert the mountain scene from my source monitor into the timeline, and then go back and insert the river scene into the time line instead of inserting both of them at the same time. Would these not now be two separate clips on the timeline, and the transition could now be applied?
Your analogy with the DJ is very good, but it isn't quite the same. You are correct in that he would be only fading from one song to the same spot on the same song. In my case I am going from an image of a mountain to an image of a river. Same clip, but different images. I appreciate the help, and your thoughts.
Terry Lee Martin
Date: Sat, 22 Aug 2009 23:15:55 -0600
From: [email protected]
To: [email protected]
Subject: Need help with CS4 transitions
From a creative standpoiint, I don't understand the desire to transition from one clip to the exact same spot on that same clip. That's like a DJ at a night club fading from one song to the exact same spot on that same song being played on a second CD player. What's the point?
>

Need help with a currently "in-use" form we want to switch to Adobes hosting service

Hi, I am in desperate need of help with some issues concerning several forms which we currently use a paid third party (not Adobe) to host and "re-distribute through email"...Somehow I got charged $14.95 for YOUR service, (signed up for a trial, but never used it)..and now I am paying for a year of use of the similar service which Adobe is in control of. I might want to port my form distribution through Adobe in the hopes of reducing the errors, problems and hassles my customers are experiencing when some of them push our "submit button". (and I guess I am familiar with these somewhat from reading what IS available in here, and I also know that, Adobe is working to alleviate some of these " submit" issues, so let's don't start by going backwards, here) I need solutions now for my issues or I can leave it as is, If Adobe's solution will be no better for my end users...
We used FormsCentral to code these forms and it works for the most part (if the end-user can co-operate, and thats iffy, sometimes), but I need help with how to make it go through your servers (and not the third party folks we use now), Not being cruel or racist here, but your over the phone "support techs" are about horrible & I cannot understand them or work with any of them, so I would definitely need someone who speaks English and can understand the nuances of programming these forms, to please contact me back. (Sorry, but both those attributes will be required to be able to help me, so, no "newbie-interns" or first week trainees are gonna cut it).... If you have anyone who fits the bill on those items and would be willing to help us, please contact me back at your earliest convenience. If we have to communicate here, I will do that & I can submit whatever we need to & to whoever we need to.
I need to get this right and working for the majority of my users and on any platform and OS.
You may certainly call me to talk about this, and I have given my number numerous times to your (expletive deleted) time wasting - recording message thingy. So, If it's not available look it up under [email protected]
(and you will probably get right to me, unlike my and I'm sure most other folks', "Adobe phone-in experiences")
Thank You,
Michael Corman
VinylCouture
Phenix City, Alabama 36869

Well, thanks for writing back...just so you know...I started using Adobe products in 1987, ...yeah...back then...like Illustrator 1 & 9" B&W Macs ...John Warnock's Helvetica's....stuff like that...8.5 x 11 LaserWriters...all that good stuff...I still have some of it working on a mac...much of it was stuff I bought. some stuff I did not...I'm not a big fan of this "cloud" thing Adobe has foisted upon the creatives of the world...which I'm sure you can tell...but the functionality and usefulness of your software can not be disputed, so feel free to do whatever we will continue to pay for, ...I am very impressed with CC PS on the 64 bit PC and perhaps I will end up paying you the stipend that you demand for the other services.
So I guess that brings us to our problem.. a few years back and at the height of the recession and near bankruptcy myself, I was damn lucky and hit on something and began a small arts and crafts supply service to sell my products online to a very "niche market" ...I had a unique product and still sell that product (plus others) online...My website is www.vinylcouture.com...Strange? Yes...but there is a market it seems, for everything now, and this is the market I service...Catagorically, these are 99%+ women that use these "adhesive, sticky backed vinyl products" to make different "craft items" that are just way too various and numerous to go into... generally older women, women who are computer illiterate for the most part...and all this is irrelevant to my problem, but I want you to have every bit of background on this and especially the demographic we are dealing with, so we can get right to the meat of the problem.
OK...So about two years ago, I decided to offer a "plain sheet" product of a plain colored "stick back" vinyl... it is available in multiple quantities of packs ( like 5 pieces, 10 pieces, 15 pieces, in a packi & so on)...and if you are still on my site.. go to any "GO RIGHT TO OUR ORDER PAGE" button, scroll down a little...and then to the "PLAIN VINYL" section...you will see the Weebly website order process.) You can back out from here, I think,..but, anyway this product is available in 63 colors + or - a few. So then the problem is, how do they select their individual colors within that (whatever) pack?... .
So my initial idea was to enable a "selection form" for these "colors" that would be transmitted to me via email as 'part" of the "order process".. We tried getting our customers to submit a " a list" ( something my competitiors still do, lol, poor bastards)......but that..is just unbelievable..I can't even begin to tell you what a freakin' nightmare that was...these people cannot even count to 10, much less any higher... figuring out what colors to list and send me... well, lets just say, it wasn't working......I had to figure out a better way...Something had to be done.
So after thinking this all out, and yeah...due to my total ignorance, i figured that we could make a form with Live Cycle Designer (Now Forms Central)...(back then something that was bundled with Adobe Acrobat Pro), I believe, and thats what this thing was authored in... and it would be all good...LOL!
Well not so simple...as you well know, Adobe Acrobat would NOT LET YOU EMAIL anything from itself.....it just wouldn't work (and I know why, and all that hooey), but not being one to take NO for answer,.I started looking for a way to make my little gizmo work.. So I found this company that said they can "hijack" (re-direct actually) the request to email, bypass the wah-wah, and re-transmit it to the proper parties.....for less than $100 a year, I think...its called http://pdf-fillableforms.com/.
A nice gentleman named Joseph Silva helped us program the thing to go to his servers and back out. Please dont hassle them...I need them...for now..it basically does work...try it...you should get back a copy of the form that you filled out...good luck however, if you're on MAC OSX or similar...
I have included a copy of both of our forms (and feel free to fill it out and play with it)...just put test somewhere on it...(and you must include YOUR email or it will balk)..they are supposed to be mostly identical, except one seems to be twice as large....generating a 1.7 meg file upon submission, while the other one only generates a 600K file or so...thats another issue for another day or maybe you can advise on that also...
OK so far so good......In our shop, once Grandma buys a 10 pack (or whatever), Only then she gets to the link on her receipt page ro the relevant "selection form" ,(this prevents "Filling and Sending" with "no order" and "no payment", another early problem we had)... which they can click on and it will usually download and open up on their device if all goes well...Then our little form is supposed to be fillable and is supposed to ADD UP all the quantities, so grandma knows how many she is buying and so forth right on the fly, and even while she changes her mind..., and IT'S LARGE so grandma can see it, and then it TOTALS it all up for them, ( cause remember, they can NOT add).., except there is a programming bug (mouse-click should be a mouse-up probably or something..) which makes you click in the blank spaces to get to a correct TOTAL...about 70-80% of our customers can enable all these features and usually the process completes without problems for them especially on PC's running Windows OS and Acrobat Reader X or XI...at least for most... Unfortunately it is still not the "seamless process" I would like or had envisioned for the other folks out there that do have trouble using our form.... Many folks report to us the following issues that we know of. First of all it takes too much time to load up...We know its HUGE...is there anyway that you can see, to streamline this thing? I would love for it to be more compact...this really helps on the phones and pads as I'm sure you well know.
Some just tell us,"it WON'T work"....I believe this is because they are totally out of it and dont even have Adobe Reader on their machine, & don't know how to get it ( yes, we provide the links).....or it's some ancient version....no one can stop this one...
It almost always generates some kind ( at least one time) of "error message" which we do warn them about..., telling one, basically that "Acrobat doesnt even like this happening at all, and it could be detrimental to ones computer files", blah-blah...(this freaks grandma out really bad)...& usually they end up not even trying to send it... and then I get calls that even you wouldn't believe...& If they DO nut up and push the Red "Submit Form" button, it will usually send the thing to us (and also back to them at the "required email address" they furnished on the form, thats what the folks at the "fillable forms place" do) so, if it's performing it's functions, why it is having to complain?. What are we doing wrong?....and how can I fix it?...Will re-compiling it or saving it as a newer version of "FormsCentral" correct any of these problems ?
Ok, so that should keep you busy for a minute and we can start out with those problems...but the next thing is, how can I take advantage of YOUR re-direct & hosting services?, And will it get rid of the error messages, and the slowness, and the iOS incompatibilities ? (amazingly, the last iOS Reader version worked almost OK.. but the newest version doesnt seem to work with my form on my iphone4) If it will enable any version of the iOS to send my form correctly and more transparently, then it might be worth the money...$14.95 a MONTH you say. hmmmmm...Better be good.
Another problem is, that I really don't need 5000 forms a month submitted. I think its like 70-100 or less....Got any plans for that? Maybe I'm just not BIG ENOUGH to use Adobe's services, however in this case, I really don't care whose I do use as long as the product works most correctly for my customers as well as us. Like I said, If I'm doing the best I can, I won't change anything, and still use the other third party, If Adobe has a better solution, then i'm all for that as well. In the meantime, Thanks for any help you can provide on this...
Michael Corman
VinylCouture.com
(706) 326-7911

Need help with compression rates with Sorenson Squeeze 6, Compressor3.5.2

Hopefully somebody can help me with this...
I am running Sorenson Squeeze 6 on a Mac to try and compress some Apple ProRes 422 videos into an MPEG-2 file. The file will be played in a DirectX application, running on a PC with Windows 7. When being played it looks to be heavily compressed, and I need help with some of the compression settings.
Let me get more into detail...
So I have received a Quicktime .mov that has been encoded with FCP using Apple ProRes 422 compression at 720x486 , 29.97 fps, 40.29 Mbit/s , and the file size is 515.7mb.
So, this is the type of file I will have to compress into an MPEG-2, that will be playing on a...
1.6 GHz Intel Atom 330 Dual Core
NVIDIA GeForce 9400M Graphics
1Gb DDR2 800 Ram
32Gb SATA Solid State Drive
Windows 7 Home
Here is what I have done so far on my Mac using Sorenson Squeeze 6 :
I have brought the original file in and created some presets.
First off, I am encoding these MPEG-2 videos using an elementary stream type so I can mux the files using MPEG Streamclip...
Here is a screenshot of the settings I am using in Sorenson :
- I have changed many of the data rate settings as low as 3000 Kbps, and as high as 15,000 Kbps, and the end result looks essentially the same
- The audio isn't a problem, so I'm not going to address that.
- I have used the crop/deinterlace filter and also not used the filter, and it makes a big difference, so obviously it needs to be deinterlaced.
From there I will get the .m2v file and the .m2a file, and then mux those with MPEG Streamclip.
So, I have done 8 different Pre-sets all with various settings playing primarily with the data rate, and the method from 2-pass vbr all the way to 1-pass cbr.
So again, my end result that is playing back on the windows 7 box (the specs that are listed above) looks to be heavily compressed and pixelation occurs.
- I have also done the exact same with Apple's Compressor, and have gotten better results muxing while compressing, however the end result still tends to be the same, however the end result is much better. I have gone through 8 or so different compression export settings, and just overall still have the same issue.
Any help would be greatly appreciated!
Thanks,
Crawford and Luke
LKC Creative, LLC.
[email protected]

You are using a custom layout so my directions don't make any sense...
For the future, you can set this up in DVD SP's Preferences:
Using the Standard window layout the things to play with would be like the screenshot below:

Need Help with a Flash Web Project

Hello, everyone. I am trying to use Flash to make a two-step
system. I want the flash document to, first, allow a person to
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fade in and out from each image until the slideshow is over. I want
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want it to do it completely on its own so I need to know how to
give it the proper AI so that it can do this task.
So, are there any tips that anyone has on how to do this? Can
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The problem with the text not appearing at all has to do with you setting the alpha of the movieclip to 0%. Not within the movieclip, but the movieclip itself. The same for the xray graphic, except you have that as a graphic symbol rather than a movieclip. To have that play while inhabiting one frame you'll need to change it to a movieclip symbol.
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Let's say you name them upperText and lowerText. Then the code you'd add at the end of the blinds animation (in the stop frame) would be...
_parent.upperText.play();
_parent.lowerText.play();
The "_parent" portion of that is used to target the timeline that is containing the item making the command, basically meaning it's the guy inside the blinds telling the guy outside the blinds to do something.
You'll probably want to add stops to the ends of the text animations as well.
If you want to have the first text trigger the second text, then you'd take that second line above and place it in the last frame of the first text animation instead of the blinds animation.
Note, on occasion, undeterminably, that code above doesn't work for some odd reason... the animation plays to the next frame and stops... so if you run into that, just put a play(); in the second frame to help push it along.
PS GotoandPlay would actually be gotoAndPlay, and for the code above you could substitute play(); with gotoAndPlay(2);

Need Help with Inserting Timeline Markers

Friends,
I have not use my premiere element 3.2 since 2008 and forgot some of the procedures. now, I need help with the insertion of Timeline Markers. I did what the Help Page showed me. But the markers were not effective in the resulting DVD, or, even when viewing the video in the editing page as if thye were not there! Here is what I did:.
1) Click the Timeline button.
2) Click in an empty space in a video or audio track in the Timeline to make the Timeline active and deselect any clips.
3) Move the current-time indicator in the Timeline to the frame where I need the marker.
4) Click the Add Marker icon in the Timeline to place the Marker 5 times where I want them.
5) Verified that each Timeline Marker is present at the intended place.
6) Burned DVD
7) Can NOT jump to any of the intended Marker in the Resulting DVD during playback.
The question is "What did I do wrong or didn't do?" It seems that I did the same before and worked! Please advise!
Also, what are the significance of the Red line just below the Timeline and the yellow bars inside the video and audio frames. But after preforming Timeline/Render Work Area, they were all gone? What purposes do they serve and what is the significance of Rendering? Thank you for your help!
I repeat the process and did a Rendering before making the DVD also. It did not help!
Andy Lim

Steve,
Long time no talk! You used to help me out many times when the PE-1 through PE-3 came out. I was HOPING you would still be around and you are! You came through again this time! Many thanks to you.
I use the Add DVD Scene button to insert the Markers. They are Green. Made a DVD and the markers work OK although ythey are "effective" during play back using the editing window.
While that problem was solved, will you come back and answer the other two questions concerning Rendering and the Red/Yellow lines? I would appreciate it very much!
Andy Lim
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