Need information on CRM 2007

HI,
We are looking for the information on CRM2007. Kindly let me know any OKP or any links to know more about CRM2007.
Thanks
Naveen

Hi,
Service market place has Master guide and Upgrade Master guide for CRM 2007. Try the below link(you need S-ID)
https://websmp101.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000591419&
Hope they are what you are looking for.

Similar Messages

Need Information about CRM 2007

Hai all..
Could u give me the information about CRM 2007? About the feature and the benefit using this new one.
Is it more difficult to configure?
Regards,
Rhesa Syahrial

Hi Rhesa,
Please click on the below link to know more about CRM 2007.
You can listen to webcasts, view ppt presentation about CRM 2007.
http://www.sap.com/community/pub/showdetail.epx?itemID=8993
Reward points if it is helpful.
Thanks.
Sindhu.

BAsic settings needed in system crm-2007 in newely installed

HI all
I have small quesry here.i Have a system newley installed crm-2007
can you all please tell me what settings do i need to do to start working with..either marketing or service.
as per my knowledge what i know is...navigation bar profiles,business roles,organisations etc....
but i dont know how to do all those..is there any document for this..or else pls guide me for this..

Hi Ram
Refer to SAP Note 1229931, this is the main note for CRM 2007.
It would be very difficult to put down everything you are required to do in a response, work through the attached note with guidance from the SAP Best Practice Building Blocks as specified.
Regards
Arden

Need information about CRM data archiving

We get a requirement for data archiving on CRM.
Would you please provide some links/docs?
Thanks a lot!

Read,
http://help.sap.com/saphelp_sm40/helpdata/EN/8d/3e4c11462a11d189000000e8323d3a/frameset.htm
Also,You can find some of the objects for CRM here,
http://help.sap.com/saphelp_sm40/helpdata/EN/a4/9fa471b41f44828da6ea1490f02e2b/content.htm
http://help.sap.com/saphelp_sm40/helpdata/EN/a3/e40fe634874243b7917d1d6d0757c4/content.htm
regards
Juan

Help needed in displaying BI Queries, Views in CRM 2007

Hi Friends,
I am working on an upgrade project( CRM 2007 from CRM 5.0). In the earlier system, there are using portal for opportunity management. In portal on clicking Reports workcenter link, they were getting the following options.
Open Query - This gives the list of BI Queries.
Open View - This gives the list of views that are already created.
Save View - This gives the provision to save the view.
Now i need to replicate this functionality in NEW UI(CRM 2007). I am stuck up in how to approach this requirement.
Any pointers on this will be really helpful.
Thanks,
Udaya

Hi,
BI Content is shipped in the delivery version (D version). Before you can work with BI Content objects, you have to copy them from the delivery version (D version) to the active version (A version). This means that you must activate the BI Content.
You can collect the delivered BI Content in the function area BI Content of the Data Warehousing Workbench and copy it to the active version. This ensures that all additional required objects are automatically included, as is the sequence of activation. You can choose whether you want to copy, match, or not install the BI Content objects.
If you do not compare the versions, the delivery version is used and the active customer version is overwritten when you activate the BI Content.
We recommend that you install BI Content objects in the following cases:
After a BI Content release upgrade
An upgrade to a new BI Content release usually contains a large number of new and modified BI Content objects. If you want to use the new and modified BI Content, you have to reinstall the BI Content objects. Refer to the comments in the Release Notes for BI Content documentation for the particular release. They are available on help.sap.com ® SAP NetWeaver ® BI Content. In some cases, we recommend explicitly that you install the A versions of certain objects.
After installing a BI Content support package
Refer to the SAP Notes that are delivered with each Content support package. These SAP Notes contain information on why certain BI Content objects are being redelivered. An overview of the SAP Notes can be found at service.sap.com/bi ® Product Information SAP NetWeaver 7.0 BI ® Support Packages ® BI Business Content.
For More Information Go through the below link
http://help.sap.com/saphelp_nw04s/helpdata/en/8c/131e3b9f10b904e10000000a114084/frameset.htm
Regards,
Marasa.

Help needed in Service Ticket view version CRM 2007

Hi,
We have a requirement to replace the Service Level Agreements with Location details screen (custom defined) in the Service Ticket View. I did this in 5.0 version,but couldnt replicate it in the CRM 2007
version.
Here is how I proceeded in the new version.
Instead of creating a new view, I approached the Adding required
context node approach and populated the fields that we need.
1. I enhanced the component ICCMP_BTCTR
2. I added Context node BTActivityH ( I did not link it to any CutomController in the wizard, but defined dependency to Higher LevelContext node BTAdminH, with BOL relation, BTHeaderActivityExt, and
activated the check box Always Create Instance and let the the wizard to finish off.
3. Then using the UI Config tool, I copied the standard configuration to my custom config for changes, I removed all the 3 fields that are there in the standard configuration, and replaced with the attributes
of BTActivityH using UI Config tool in the component work bench. All fields are Input ready fields (not set for Display only).
4. When I open the Service Ticket view to access these fields, in the UI of Service Ticket, I realized that they are display only fields.
5. Then I created the attributes, ( to access GET_I_S_*) methods of the attributes, and I externally set rv_disabled = FALSE in the metod (say GET_I_S_CITY)
6. Now I am able to input values for those fields, but still I am not able to save those entries that I entered in there.
I guess I am missing some thing in the wizard, like linking custom
controller or dependency relations.
Is it mandatory for me to bound the context node to component
controller Node (BTActivityH). If so how can I bound it.
Please advice me.
Thanks and regards,
Sreekanth

Hello Sreekanth,
I think that the fields are read-only and not saved because your context node is not bound to a custom controller. (Even though your higher level node, BTAminH, is probably bound to a CuCo)
The code to perform the CuCo binding is mostly coded in the CREATE_BTACTIVITYH (controller class->typed_context->create_btactivityh or check create_context_nodes to see how the method is called)
like this:
owner->do_context_node_binding( iv_controller_type = cl_bsp_wd_controller=>co_type_custom
                                  iv_name            = <name of the CuCo>"#EC NOTEXT
                                  iv_target_node_name = '<the context node of the CuCo to bind to>'
                                  iv_node_2_bind = <your context node> ).
Now, save yourself a headache and a lot of debugging time and just create a new context node through the wizard again, this is much easier than trying to 'fix' it yourself! Once you have created your new context node you can delete the old one by deleting the attribute in the typed_context class.
Hope this helps!
Reward points if useful!
Kind regards,
Joost

Geographic Information System (GIS) functions in SAP CRM 2007

Dear all,
I am currently working on a SAP CRM 2007 implementation project that consists in replacing an old customer service application.
Currently this application is managing service technicians' territories with embedded GIS functions (it relies on latitude and longitude data to assign the closest technicians to a service order).
I would like to know if SAP CRM 2007 is covering the following:
- GIS functions;
- Ability to assign a technician based on this;
- Ability to visually see the map and draw technician territory changes on it;
- Ability to optimize technician route (mileage).
I cannot find insights about this in the SAP Help.
So, where can I find some details / documentation about this?
A third party tool would be necessary and also its integration to SAP CRM?
Thanks for your help.
Brice.

Brice,
So basically I don't see this being out of the box functionality, however you could build something for this.
1. You need to store the geo co-ordinates for the customer on the customer master or be able to "bolt out for this".
2. Create a new "partner determination rule" that would make a call to the external system to propose a technician on the service order.
3. Have a punch out on the service order screen that links into a web like GIS application where you could visualize this and send change data back into the CRM service order.
Now if someone else knows that CRM 2007 can do what you described out of the box, I would love to see the demo. We have a similiar requirement, where we need to keep track of the mapping, but no need to perform the routing logic.
Take care,
Stephen

I need some help to create service product in crm 2007

Hello everybody
I 'm new to crm 2007.
Now I met a problem.
Can somebody give me some advice. Thanks.
I want to write a programm to create service product.
But I don't know function modul which I can use.

Hi ,Garcia
Thanks for your reply.
I have tried that method,but met a error in sap function modul.
My crm's version is 2007.
Is there any othor method or fm?

How to create custom component in CRM 2007

Hi.
I am new for the CRM 2007 Web UI.
Here we have CRM_UI_FRAME.
Like this so many Components are there.
I want how to create our own component.
I created it as follows.
Open the Transaction code bsp_wd_cmpwb.
Provide Z Name in the Component.
Zcomponent
Press Create button.
Go to Run Time Repository.
Press Change Mode.
Create a MODEL as ALL.
GO to Browser Component Structre.
Select View.
Provide View name.
Create the View.
Go to view Layout.
Provide the code like this.
<%@page language="abap"%>
<%@ extension name="htmlb" prefix="htmlb"%>
<%@ extension name="xhtmlb" prefix="xhtmlb"%>
<%@ extension name="crm_bsp_ic" prefix="crmic"%>
<%@ extension name="bsp" prefix="bsp"%>
<cthmlb:overviewFormConfig/>
Create the context under the context.
Go to Configuration tab.
Assigne the Attributes to the Screen.
GO to the Run Time Repository.
press change mode.
Assigne the view name to the Window.
Save it.
Test the Componet. But it is not diaply anything on the screen.
How i will get the data into the web UI.
Can anybody expalin about this one to me with screen shorts if possible.
I want add some fields into the web UI. Provide some values into that. Capture the values.
Navigate the data from one screen to another screen. How it is possible. I did not understand.
If i am changing any screens in the pre define component it shows dump.
So, now i need Custom component with adding of the fields.
Please give me proper information regarding this one.
Thank You.
Krishna. B.

Hi,
Try put the htmlb to show a field:
<thtmlb:label design="LABEL" for="//<context>/<field>" text="<field>"/>
<thtmlb:inputField id="<field>" maxlength="31" size="20" value="//<context>/<field>"/>
In order to get value, you can write a simple code in the event_handler:
LR_BOL type ref to IF_BOL_BO_PROPERTY_ACCESS
LR_BOL = ME->TYPED_CONTEXT-><context>->COLLECTION_WRAPPER->get_current()
var1 = LR_BOL->GET_PROPERTY_AS_STRING('FIELD').
take a look at lr_bol methods so that you can see the set and get methods.
Regards,
Renato.

Getting error type RABAX_STATE in CRM 2007 Webclient

Hi,
We have installed CRM 2007 and upgraded the patchlevel of BBPCRM to SP2. After the patch upgrade we are getting type RABAX_STATE error after we log in through Webclient. We get no errors while logging through SAP GUI. Before the upgradation we were successfully able to login through Webclient. The details of error screen is as follows:
Error when processing your request
What has happened?
The URL http://coevhpa4.coekc.com:8000/sap/bc/bsp/sap/crm_ui_frame/BSPWDApplication.do was not called due to an error.
Note
The following error text was processed in the system CR7 : Syntax error in program CL_BSP_WD_CONTEXT_NODE_TREE===CP .
The error occurred on the application server coevhpa4_CR7_00 and in the work process 2 .
The termination type was: RABAX_STATE
The ABAP call stack was:
Method: IF_BSP_ELEMENT~RUNTIME_IS_VALID of program CL_THTMLB_CELLERATOR==========CP
Method: IF_BSP_PAGE_CONTEXT~ELEMENT_PROCESS of program CL_BSP_PAGE_CONTEXT===========CP
What can I do?
If the termination type was RABAX_STATE, then you can find more information on the cause of the termination in the system CR7 in transaction ST22.
If the termination type was ABORT_MESSAGE_STATE, then you can find more information on the cause of the termination on the application server coevhpa4_CR7_00 in transaction SM21.
If the termination type was ERROR_MESSAGE_STATE, then you can search for more information in the trace file for the work process 2 in transaction ST11 on the application server coevhpa4_CR7_00 . In some situations, you may also need to analyze the trace files of other work processes.
If you do not yet have a user ID, contact your system administrator.
Error code: ICF-IE-http -c: 100 -u: SUMSENGU -l: E -s: CR7 -i: coevhpa4_CR7_00 -w: 2 -d: 20080422 -t: 021218 -v: RABAX_STATE -e: SYNTAX_ERROR
HTTP 500 - Internal Server Error
Your SAP Internet Communication Framework Team
Request you to kindly help ASAP. Users are waiting for it...
Thanks and Regards,
Suman Sengupta

Hi,
Have you resolved the problem ? We have encountered similar problem after patching the
CRM 2007 to latest levels?
Please help....
Thanks & Regards,
Bostjan

What are the advantages of CRM 2007 version

Hi Experts,
Presently my client using CRM 4.0 version so the requirement is I want impress the client for upgrade the version into CRM 2007. Please give some brief interdiction and what are facilities are available in CRM 2007 or 5.o version compare with using version CRM 4.o
Please suggest
Points will be given
MVN

Hi MVN,
You can find the differences between CRM 4.0, CRM 5.0 to CRM 2007 in the release notes of them at the link provided below.
https://websmp204.sap-ag.de/~form/sapnet?SHORTKEY=01100035870000429833&SCENARIO=01100035870000000202&
But you need to have an OSS account for accessing this page. Incase if you don't have OSS account, you can create the same at the below link.
https://websmp109.sap-ag.de/~sapidp/002006825000100141192000E
Also you can find the CRM 5.2 to CRM 2007 review by customer below.
The specified item was not found.
For any other information, feel free to reply me.
Thanks and Regards,
Pavan Kumar Gali.

SAP CRM 2007 - How to Access a Table from one view to another via ABAP BSP

Hi experts, I need your help.
I am working in SAP CRM 2007 developing code modifiying views using transaction "BSP_WD_CMPWB" and my problem is the following:
After the "Account Identification" process I go to "Create Case" and click in "Complaints" option in the navigation bar.
Here there are several views involved, like "General data" and "Parties involved"
"General data" belongs to the component "BT126H_CALL" and the name of the view is "SCDetails.htm"
"Parties involved" belongs to the component "BTPARTNER" and the name of the view is "Partner.htm"
The "Partner.htm" view has a table that is displayed using a "<chtmlb:configTable . . . table = "//BTPartner/Table" instruction.
I need to acces the table "//BTPartner/Table" that belongs to "Partner.htm" in the view "SCDetails.htm" and add data into it.
How can I do that ?
Add the data in the view "Partner.htm" itself is very simple, I am using the "EH_ONINSERT" method but I have not idea how to do that from "SCDetails.htm".
Thanks in advance for your help.
Best Regards.
Exequiel.

Hi,
as I understand from your question you would like to add a partner to the complaint document.
The complaint document is a 1Order document and has the root genil node named BTOrder. Using the genil relationships you have to get the BTPartnerSet and then the right Partner Relationship.
You will find a lot of information in the newsgroup on how to do this by doing a search.
But a quick help would be to use the sapgui transaction genil_model_browser, component set ONEORDER and using the tree structure navigate from the BTOrder root node to the Partner set.
Best regards,
Erika

Standard CRM 2007 reports

i am not able to see any standard reports in SAP CRM 2007.
Where can i get to see the reports. I do not want to link to SAP BW. Without SAP BW, where can i get the reports.
Thanks
amit

Hi,
as i know there is a concept of reporting in SAP CRM 2007 without using SAP BW.
This reporting works with an own reporting client in your SAP CRM system.
In CR580 training i saw that after creation of this reporting client and creation of the SM59-connections you will be able to use a wizard in CRM 2007 to create reports.
But only a view opjects are available for this reporting without BW for examle Sales Order.
If you have detailed requirements i´m pretty sure this will not fit your needs.
Maybee you will find more information about this reporting client in the help-portal.
I hope this helps.
thank you.
Best regards
Manfred

Consultant's Cookbook for WebIC relevant to CRM 2007?

We will be installing CRM 2007. I'm looking for a good IC Webclient cookbook, but the only document I found on SAP's site is Consultant's Cookbook For IC for CRM 5.0 SP03. This appears to have alot of good information. Can anyone tell me if this information is still relevant for CRM 2007? I couldn't find any similar type cookbook for CRM 2007.

Pam,
The cookbook will give you a "sneak peak" of the underlying technologies, however you will need to get the cookbook for the new release. The best way to do this is purchase the 2006s OKP material from SAP. Most of the material in the 2006s cookbook will apply for 2007 with some differences between the releases.
The good part of the 50 cookbook is you will see how some of the underlying components of the new UI were built. When you compare how the 40/50 release works with the new one, you will be asking why didn't they make this easy soon.
The best part of the new 52 compared to the older technology, is that you don't have to edit HTML to configure the screen layouts like in 40. You still have all the concepts of the context with nodes and the whole GENIL/BOL layers.
Take care,
Stephen

Functional upgrade 5.0 to CRM 2007/7.0 .

Could any one tell me what are the minimum customizations/configs needs to be done in CRM 2007/7.0 during upgrade from CRM 5.0 . Becoz some of the functionalities like UI migration can not be done automatically hence Web Client UI need to be configured manually ,also as there is lot of difference between CRM 2007/7.0 and lot of new functionalites are added in the new version It might require huge amout of functional enhancement efforts are required during of updgrade to CRM 7.0/2007 .
Could any one tell me what are the mandatory functional migration activties required during upgrade to CRM 7.0 also what are the different customizations/configs required in order to availa better use of the newly introduced functionalities in the latest release .
Regards,
Rahul

Rahul,
The functional differences between CRM 50 and CRM 2007 have been discussed in this forum several times, please do a search. In addition the information you are seeking is covered in the release notes for CRM 7.0 which are located here:
https://service.sap.com/~sapdownload/011000358700001910282008E/RN_CRM_70_01_EN.pdf
Or under
http://service.sap.com/releasenotes
SAP Solutions->SAP CRM-> Release Notes SAP CRM 7.0.
It is a several hundred page document with all the details you need.
If you have a more specific question please post it after doing a search here. I'm going to lock this thread due to the vague nature of your question.
Thank you,
Stephen
CRM Forum Moderator

Need information on CRM 2007

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