Need to pay final bill

i discontinued my verizon wireless family plan and i haven't received a final bill in the mail. i can't find any way to pay it since i don't know my account number. i can't log in to my verizon to find my account number since i no longer have service. will i eventually get a final bill in the mail, even though i was set up for paperless billing? or is it due the same time it was always due before (in which case it's already a week late so i would really like to get it paid)

Calling verizon wireless will allow you to pay your bill, but it will not allow you to see or understand the bill. If you have cancelled service but you remain the in U.S. with a U.S. address, you should receive a paper bill. Verzon wireless terminates online accounts when the phone line is terminated, but if you have set up automatic payments, Verizon will continue to use the information you supplied to the online account even after it has been terminated.

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Need help with final bill - where to turn?

This seems like a silly place to ask about a billing issue, but here goes. My final bill with Verizon Wireless is messed up. I need to communicate with someone other than Chat - been there, done that, no resolution. Can a Verizon rep help me here?

Thanks for your reply in the Forum. The account with the billing problem is (removed).
I have paid my Verizon bill through CenturyLink for years. I terminated my Verizon service on 8/27, the end date of my contract, and had my cell number ported to AT&T. The most recent bill from CenturyLink had no Verizon charges. The prior month’s bill from CenturyLink was paid, including Verizon service to the end of July.
Last week I got a paper bill in the mail from Verizon for service for the period ending August 25. Since I had not paid for August through CenturyLink, I sent Verizon a check for the billed amount, $35.47.
A couple of days later I got a second paper bill from Verizon saying I owed $3.55. It looked to me that Verizon had processed the August bill through to CenturyLink, and then reversed that transaction. The check I mailed is not shown on the second paper invoice, and has not posted to my checking account as of a few minutes ago.
At this point I have paid Verizon $35.47 for August service, but I have a bill from Verizon for $3.55. Online at My Verizon the balance is $2.45. I think I am square with Verizon and my account should be closed with a zero balance.
Thanks.
>> Personal information removed to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

Need to pay my bill

hello my name is luis Aragon and I'm trying to pay my bill but Iam currently in Mexico and I forgot my debit card at home! I tryed to pay my bill thinking Yall had my card on file but it wants me to enter my debit card number again! Please help

Hey
I’d be happy to help with your payments! I’m afraid that if you are being asked to provide payment details currently online, we may not have your last payment method saved for use. I would recommend contacting our International Support department at +1 916 843 4685 (free from mobile) if still in Mexico and we can review the available options for your payment.
I hope this helps!
Charise

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How to pay my final bill after switching carriers???

I switched to a different carrier at the end of June. I was on auto pay and as usual I received an email from Verizon Wireless regarding my final bill. The email said that the automatic payment would be made on August 7th. However, it is now the 15th and the payment has not been deducted from my checking account. So, I am wondering if there is something different that I have to do to pay this since I am no longer a customer? If so, why does Verizon Wireless not inform you of this?
I understand that Verizon probably makes this difficult to punish people for switching carriers, but you lose customers who might consider coming back in the future by giving them a bad final experience. It would seem to me that a customer's online My Verizon account should be kept active until their final payment is made or alternately, Verizon Wireless should send a paper final bill. I have a stellar credit rating and the last thing I want is for this to go into collections for a lousy 70 cents... especially since I WANT to pay it.. HELP!

A paper copy should have already been sent to the address of record on your account.

I need a copy of detailed final bill. Please send/email me one. Where can i get it ?

I have tried to find my detailed bill online with charges broken down. I cant find it.
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Please answer.

No problem aubrey27xoxo! I'll be happy to help get the final bill for you? Do you still have access to your VZW online account? How long has it been since your account has been closed? This link should help out: http://www.verizonwireless.com/support/pay-bill-faqs/
VanetrisC_VZW
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Bill is $0 - yet I keep getting notified that I need to pay!

Between the many emails and texts I've gotten, I seem to owe money to verizon that must be paid NOW. But my bill is $0, paid in full, and nothing is due. What's going on? My payment was made, yet you keep sending me multiple texts and emails telling me I need to pay. Pay what? Shall I pay extra money so that I have a credit to stop these notifications or what???

Have you been connected with Financial Services or dialed them directly?
Financial Services:
1-800-528-7594

I cancelled my service, was charged for service which was not provided, and I am unable to find a way to dispute or to pay my bill.

To begin, what ADA-compliant options are available to work with a service representative? I've never found the online chat service support to be available during my waking hours after checking over the last week. I can't find a contact email for support, either. I've been instructed on several occasions that I will need to make a voice call for customer service, but unfortunately, this will not be possible. I will require text-format assistance from customer support to address two issues which I am unable to solve on my own:
1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online?

kananga wrote:
To begin, what ADA-compliant options are available to work with a service representative? Good question, and one that I don't know the answer to. Does anything on this page help? Products & Services Overview | Verizon Wireless
1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. Service is normally billed through the end of the billing cycle, whether service is provided or not. "Cancellations will become effective on the last day of that month’s billing cycle, and you are responsible for all charges incurred until then." After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. According to their legal docs, the "leagally billable amount" is through the end of the billing cycle. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online? You cannot pay online once the account is cancelled. You will be mailed a paper copy of the final bill, and you can mail a check, or possibly call in and pay over the phone. But online is no longer an option once the account is cancelled.

Disconnecting Line and Final Bill

I had been a loyal Verizon Wireless customer since 2008. I
was on a share plan with my wife and my brother, and I would pay the bill each
month which was about $160 for the three of us each month. I never missed one
single payment. Well the 3 of us decided to switch to
US Cellular. My brother’s wife had already been there, and they had these new
phones for a penny and it was time as we’ve had these same phones for 5 years
almost now, we were out of contract, and I had a work discount through US Cellular. So.......
February 22, 2014 the three of us went over to US cellular
and started a new plan with new phones. My phone number and my brother’s phone
number switched without a problem. However, my wife, who’s number was from a
different region could not be switched, we needed to get her a new number.
After we switched, US Cellular told me to call Verizon the very next day (which
was February 23rd) and disconnect/deactivate my wife’s line because
that one would not happen automatically as they didn’t transfer her old number.
So on February 23rd, I did
just that. I called Verizon and they said we were disconnecting it and I’d get
the next bill and would have to pay that and should be done.
Well sure enough around March 1st, the next bill
came, and on it is the full balance of $160 due March 10th. I question this and
call Verizon again admitting I thought it would be a lesser amount. They instructed
me to look at the billing date. The cycle was from January 15th to
February 15th on the bill that is due by March 10th. Well
we switched phones on February 22nd, so it made sense to me that
this bill didn’t reflect the few days of February 16- 22nd but
rather the previous full month from January 15th up until February 15th.
So far so good, I just misunderstood the bill cycle date.
So I asked if I could just pay off the remaining amount and
be done with it all. I mean we’re in the beginning of March now and haven’t used
the phones since February 22nd, and they’re all disconnected now,
why not? They told me unfortunately no, I had to pay this whole bill first and
then wait for the next bill cycle to come available which wouldn’t happen until after
March 10th for that last billing cycle which would reflect those few days of, Feb 16- Feb. 22nd.
The rep ensures me it will probably only be a few bucks per line for those 6-7
days or so. I said that’s too bad I can’t
just pay the whole thing now but oh well; we’ll do it your way. I guess I’ll just
go online in a few days and pay it and
then come the next bill cycle (which doesn’t go out until March 10th)
we’ll go online about that and pay the rest; just a few dollars per line.
The rep butts in, “yeah, about that sir, once you disconnect
the line, as you've done, you lose service to your online bill pay and accounts online so you
will have to call us to pay. I’m thinking aww man, another inconvenience, but
oh well, I’ll do what I have to do and call back twice to get these bills paid.
Well, a week later a couple days before March 10th
when the full $160 is due, I call and pay it (which took me forever on hold as
one of their centers was down). She apologized for the delay, took my payment,
and said when that last bill gets generated here in a few days (March 11th that shows usage from Feb 15th to March 15th, but will only reflect the few days I used the phones in that cycle which would be to the 22nd) I can just push pound
something something and pay the last bill through the automated phone system and be
done. I said okay
Come now to March 22nd I get that final bill in
the mail. I expect it to be a few bucks per line as is it would only reflect
from February 15th to Feb 22nd when we disconnected our
lines. But no, the bill is $120. That's almost
3/4 of the price of all three of our phones for an entire month. I was thinking something must be wrong, unless they didn't prorate the bill in which case the whole month (which would be a rip off) would be $160 like usual but why all this confusion? I was hoping to just use the automated bill
pay via phone to pay for those 6 days in the last cycle and be done with it forever but no, now I have to call the
company AGAIN to figure out all of this. What happened next was a nightmare!
I called and spoke with a rep asking why the outrageous
price for just a few days of service on those lines. She puts me on hold and
looks into it. She comes back and says my wife’s line was never disconnected. I
said you have to be kidding me; I’ve called in to disconnect it initially and
then even called back w/ questions on how the last bill works and everything
after we disconnect the lines. You can even see that no data or minutes were ever used on
any of those 3 lines since Feb. 22nd. She answers, yes sir I see
that, let me place you back on hold. Okay I figure she’s going to check this
out. She comes back again, well sir I
see you called a couple times but I don’t see that you requested to disconnect your wife’s
line. WHAT?! I thought. Why else would I originally call? US Cellular was right and told me specifically told me to do this the very next day and I did! AND THEN I ALSO EVEN CALLED BACK LATER AFTER THE NEXT BILL CAME CONFIRMING ALL THE LINES WERE DISCONNECTED AND HAD QUESTIONS ON HOW I LEAVE VERIZON AND WHAT MY FINAL PAYMENT WOULD BE! And why was my
account access to pay my bill online turned off (I did try to go online to see
if I could pay the last bill and I was no longer to go online) if my wife's line was never disconnected? This is getting
nuts. She placed me on hold again and returns, okay sir, this is what I’m going
to do. I’m going to suspend her line today and then you can call back tomorrow
to disconnect it. Then you can pay off the last payment on the next bill cycle.
At this point my blood is boiling, was this a joke. I should
not have to call back again, this should have been disconnected weeks ago! and
you can see nothing has been used on those phones. I told her this is the last bill cycle and I’m not calling
back and we need to get this disconnected today and that bill lowered to its
fair amount. She places me on hold again
and comes back and tells me she had overridden something and got the line disconnected
today and she was going to take $40 off my phone bill.
At this point I’m like finally, but an hour later and now my
phone bill is $70 for the three phones that we used for 6 days!! I said 6 days is about 1/5th of the
month. If our final bill is reflecting only the days of the month we used it
should be more like 1/5 the price of our original monthly bill which was $160. which would be more like $32, not $70. I had to explain some of the simple math to her and she
goes on to push about how the line was active and such, and I said but that
wasn’t my fault you didn’t disconnect it and this is not a fair final bill for
6 days of usage!! She put me on hold yet
again and finally came back and said I’m going to take off another $40 from the
bill but it will need approval from my supervisor which will take 2 business
days. If and when she approves it, you will get the final bill in the mail for
the $120 minus an $85 credit. FINALLY!!!
I wasn’t even looking for something free, I just wanted a
fair final bill after I’ve taken the time to call to disconnect my wife’s line
and understand how the final bill works and everything. No one should have to
go through this and spend hours on the phone trying to understand how the
process works so you don’t get duped and then end up getting duped anyway and
having to spend more time to fix that. It was a big rip-off and extremely frustrating.
Telling me the line’s not disconnected but taking away online bill pay, and the
final bill itself was not only wrong, but it outright lied in certain spots.
Almost as though they were making up dollar amounts and dates. The bill cycle on the last bill said Feb 15th to March 15th but then under then under my wife's name there was the charge of $120 and the dates next to that said March 15th - April 15th!?!?! The phones haven't been used since Feb 22nd! Not simple at all and very confusing. Make sure you’re carefully monitoring your
bills when leaving Verizon Wireless. Needless to say, I’m never going back to
them so I won’t have to worry about this again. I just hope this new paper bill that shows the credit gets to my mail box before it's due date of 04/10 so I don't get a late charge. I was assured it would. I hope the CSR is telling the truth this time for once. I have faith in the last one I spoke with. I'm hoping she doesn't let me down too like everyone before her so far has.

Leaving is quite simple via porting out. As you noted when two of the lines ported successfully. However I can see no valid reason why the wifes number could not be ported out. There are porting laws in place. But on to the rest.
If your monthly service runs as you are saying "The cycle was from January 15th to February 15th on the bill that is due by March 10th".
That would be incorrect. If your monthly bill is from lets say January 15 through February 14 then your payment on the account is always that last day. (February 14th.) The next new billing cycle is now February 15th through March 14 again the bill closing date is the day the invoice must be paid. All three lines since they were ported on February 22nd. still must be paid in full (2 ported & 1 not ported). There is no prorating in this case. Now in regards to the bill closing date again would next be March 15, 2014 through April 14, 2014. Since the wife's phone was not closed the only device should be just that line and no other. The other lines are paid up through March 14, 2014 so there should be no further charges.
Some where along the line folks must remember to terminate service (port) a few days BEFORE the next bill comes due. remember we pay in advance.
Good Luck

How to get a copy of my final bill?

Just ported our two VZ numbers to T-Mobile on 02/01/14. Our VZ billing cycle ends on 02/23/14. If I understand correctly, my current payment scheduled for 02/18/14 takes care of my bill through the end of the current cycle ending 02/23/14 and the ETFs will be assessed on 02/23 when the account is officially closed, at which point I will have to then pay the ETFs and any outstanding charges. Is this correct?
Second, although the FAQ states that you can still access you account online after it is disonnected, I can no longer access the account. I sign in with my username and password, then it asks me to associate one of the disconnected numbers with the username, I select a number and then get a "page unavailable" error. My question is, since I am signed up for e-bills, how will I access the final bill showing the ETFs if I can't access the online account? I need the bill not only for the ETF rebate from T-Mobile, as well as not wanting to pay a bill I haven't been able to see. I don't want to blindly hand VZ hundreds of dollars without making sure the bill is correct. Are all final bills sent by paper or is there some magic to get the final e-bill?
Has anyone else had to deal with this situation?
Thanks for any replies.

I do want to let VZW know why we have decided to leave, as hopefully policies and procedures may change for current customers and maybe win our business back at some time.
It may come as a surprise, but cost of service was not the number one factor in switching from VZW. Cost was only "icing on the cake." The main reason was VZW's device policies. I want to pay for access to a network from a wireless provider and nothing else. It's OK for a provider to sell phones, but I don't want the device and the network to be so tightly intertwined that it distorts policies and pricing.
The ability to purchase a Google Nexus and have my own device was quite liberating. With the current model used by VZW you never truly own the phone. It makes a customer feel trapped in a vicious cycle. You get a subsidy, and in return pay higher monthly fees for that subsidy, however, you continue to pay for that subsidy long after the phone would have been paid off had you purchased it yourself. So, you are left with a choice after 2 years, continue to pay higher monthly rates to pay for other customers subsidies or get a new phone under contract and get caught in this bizarre relationship.
Now, when I pay the cost of the phone, one payment, two payments, 24 payments, with Google, Amazon, you name it, it is mine and I don't continue to have a device cost factored into my monthly fee. I am only paying for network access, which is what I want. If one word describes it, I now have CHOICE. If my new provider doesn't live up to my expectations, I can go to another (unfortunately not VZW with my own device). Also, I control what is on that device, no more VZW "bloatware" doing things I don't want my phone to do. It truly is my phone.
I now have what I want in a provider, network access and only network access. Not this bizarre phone subsidy, never ending, choice-less cycle. And to top it off, it's a lot cheaper and the phone is noticeably faster. If policies change, then maybe we will come back, until then, no.

I'm not allowed to pay my bill online because I'm a new customer

I switched my eight year old account from AT&T a few months ago, to Verizon. Very unhappy with the payment options. I got a call saying "Pay now or else" and I happily pressed "2" to "Make a payment now"* … after going through the system, my call was dropped. This happened again. Finally I came online and found a number to call and worked my way through the system only to be told "You cannot make payments online or automatically until you have been a customer for six months" … WHAT? I've been a customer of AT&T for EIGHT YEARS? You, Verizon, didn't make me from scratch - I brought my number over from an existing account! You have my name, address, existing phone number, social security number … what more do you need? BLOOD? It's outrageous that I was told "go to a local Verizon store to make a payment" … the nearest store if 15 miles away. So I had to drive 15 miles there, and 15 miles back home to make a payment -- to an account I chose to save money over AT&T. Well, there goes my savings, to gasoline and time!
This blows. Frankly, it blows. This is what is wrong with customer service, or lack thereof.
And when I got the store? No human needed: kiosks. Freaking kiosks! I'm outraged and frankly, when my contract is over, I'm switching back to AT&T or going to someone else. And I know that no one at Verizon cares about that -- all you phone companies are too large and really don't care about customers at all. That's why you have rules like this, which make our lives more difficult for no good reason.
* And I wouldn't even be getting these calls if I'd been allowed to sign up for autopay right away, which is how my AT&T account worked for EIGHT YEARS WITHOUT INCIDENT.

MillieM I've been a Customer with Verizon since 2003 and when they switch there payment system a Few years back to were you pay at the Kiosk at the C. Stores I wasn't in love with it either but it grew on me and learned to get along with it, going 15 miles these days to and from is kind of costly because of Gas but I guess it could be worse.. Ann154 had a good suggestion you might try that.. or call customer service and see if they'd assist in paying your bill through your checking account or use a credit card my mom & I have used both on occasion but mostly I use the Kiosk..
Hope our Suggestion helped and hope a stay with Verizon. b33

Need to pay final bill

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