New 8.1 computer. Keep getting pop up window to update Firefox
XP worked fine.. Now keep getting pop up to install FF update. Is it legit.. I have FF28
Thanks
Whenever you get a message / popup that software / files need to be updated,<br><br>
<u>'''''DO NOT USE ANY OF THE PROVIDED LINKS'''''</u>.<br><br>
While this may be a legitimate message, it could also be <u>'''''Malware or a Virus'''''</u>.
Any time you want or need to check for upgrades,
go to the web site of the <u>'''''True Owner'''''</u> of the program in question.
For example, to check out Firefox, go to '''''[https://www.mozilla.org Mozilla.org]'''''
Similar Messages
-
Question
I keep getting popups telling me to update firefox to 6.1 - the firefox website tells me I have all updates. Is this a hacker trying to enter my computer?Do you mean this?
*Firefox > Options/Preferences > Advanced > General : Accessibility : [ ] "Warn me when web sites try to redirect or reload the page"
The setting in "Tools > Options > Advanced > General" is meant as an accessibility feature, as you can see by the label of that section, so that people with disabilities or people who use screen readers do not get confused and is not meant as a safety protection to stop redirecting.
See also:
*https://support.mozilla.org/kb/settings-network-updates-and-encryption#w_general-tab
*http://kb.mozillazine.org/accessibility.blockautorefresh
*http://kb.mozillazine.org/Accessibility_features_of_Firefox
Can you attach a screenshot if this isn't your problem?
*http://en.wikipedia.org/wiki/Screenshot
*https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Use a compressed image type like PNG or JPG to save the screenshot.
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes -
When I click on links on google to go to search results, the computer often freezes or is misdirected to sites like "video cop." I've never had problems with firefox before, it's always been the most reliable browser - but now I'm getting pop-under ads too. I ran spybot, adaware, AVG, and a bunch of other scans but none of them detected any problems.
HELP!!!!!!Your issue may be caused by Malware. You can run and update the following '''free''' anti virus software:
1. Malwarebytes (Free version) - http://www.malwarebytes.org
2. Spybot Search & Destroy - http://www.safer-networking.org
3.Spyware Terminator - http://www.spywareterminator.com
In addition, there are a number of forums you can use to help get rid of your infection. These include:
*http://www.bleepingcomputer.com/forums/
*http://forums.spybot.info/
*http://www.spywarewarrior.com/index.php -
I'm running Vista
Hi shughes3,
Does this happen with all sites or just on a particular one? It might just that the website is in a "bad neighborhood" so to speak. Do you have the [[Pop-up blocker]] enabled in Firefox? That article will show you how to turn on the pop-up blocker and how to manage it as well. You might also want to take a look at [[Is my Firefox problem a result of malware]] although it sounds like you've got that pretty well covered. -
Keep getting pop-up message re updating RSS feed for twitter
Please advise why I get this pop-up message. After I get it and fill in the info, I get another pop-up message asking for the same info, which doesn't take. What's going on? My Safari version is 4.1 (4533.16)
Enter your name and password to update the RSS feed.
To update the RSS feed “Twitter / mimbrava with friends”, you need to log in to the area “Twitter API” on twitter.com. Your password will be sent in clear text.
Name:
Password:
_ Remember this password in my keychain
Cancel Log InOk...
From your Safari Menu Bar click Safari / Preferences then select your Security tab.
Click: Show Cookies. Delete all Twitter cookies.
And in the Preferences pane select the RSS tab. Click: Check for updates. Select: Never
Restart your Mac.
See what happens when one is a senior citizen, Carolyn? You've got a great memory!
It rang a bell. I've never seen this behavior before with pop ups from Twitter. Interesting... -
snow leopard O.S.
What website are you looking to think Firefox 5.0 is not out yet?
www.mozilla.com has Firefox 5.0 as the current since its release on June 21. -
Ever since one of my kids tried to watch football on a website called crichd tv I keep getting pop us come up like Mackeeper and every time i try to open a web page it comes up with Smartsearch rather than google which is my preferred search engine in preferences. I have blocked extensions and changed homepage to google but this Smartsearch keeps overriding. Also a thing called MacKeeper keeps popping up I have followed the instructions to uninstall but the file it says to move to trash from the Applications folder but it simply isn't there or anywhere else. The file to uninstall Smartsearch is also not where they say it is in Library>frameworks>
Very frustrating from going from a perfectly working system to a now very frustrating and annoying pop ups coming uo after every time i open a new web page.
Any help or assistance in this matter would be very much appreciated.
RussYou (or your kids) inadvertently installed adware. You do not need to download or install anything to fix it.
Any tips on how to stop it from happening?
Yes. To learn how to avoid it in the future read How to install adware.
If you require them, Apple's removal instructions are linked in the Recovery Procedure near the end of that document. Read and follow them carefully. Pay particular attention to the easily overlooked passages directing you to restart your Mac when required. -
Is MacKeeper supported by Apple? I keep getting pop-ups from it but I'm also getting them each time I click links within links?
Please post a screenshot that shows what you mean. Be careful not to include any private information.
Start a reply to this message. Click the camera icon in the toolbar of the editing window and select the image file to upload it. You can also include text in the reply. -
Why do i keep getting pop ups?
everytime i click on something i keep getting pops up on a mac keeper with a little robot or just other junk how do i stop this?
There is no need to download anything to solve this problem. You may have installed a variant of the "VSearch" ad-injection malware. Follow Apple Support's instructions to remove it.
If you have trouble following those instructions, see below.
Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.
The VSearch malware tries to hide itself by varying the names of the files it installs. To remove it, you must first identify the naming pattern.
Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:
/Library/LaunchDaemons
In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder named "LaunchDaemons" may open. Look inside it for two files with names of the form
com.something.daemon.plist
and
com.something.helper.plist
Here something is a variable string of characters, which can be different in each case. So far it has always been a string of letters without punctuation, such as "cloud," "dot," "highway," "submarine," or "trusteddownloads." Sometimes it's a meaningless string such as "e8dec5ae7fc75c28" rather than a word. Sometimes the string is "apple," and then you must be especially careful not to delete the wrong files, because many built-in OS X files have similar names.
If you find these files, leave the LaunchDaemons folder open, and open the following folder in the same way:
/Library/LaunchAgents
In this folder, there may be a file named
com.something.agent.plist
where the string something is the same as before.
If you feel confident that you've identified the above files, back up all data, then drag just those three files—nothing else—to the Trash. You may be prompted for your administrator login password. Close the Finder windows and restart the computer.
Don't delete the "LaunchAgents" or "LaunchDaemons" folder or anything else inside either one.
The malware is now permanently inactivated, as long as you never reinstall it. You can stop here if you like, or you can remove two remaining components for the sake of completeness.
Open this folder:
/Library/Application Support
If it has a subfolder named just
something
where something is the same string you saw before, drag that subfolder to the Trash and close the window.
Don't delete the "Application Support" folder or anything else inside it.
Finally, in this folder:
/System/Library/Frameworks
there may an item named exactly
v.framework
It's actually a folder, though it has a different icon than usual. This item always has the above name; it doesn't vary. Drag it to the Trash and close the window.
Don't delete the "Frameworks" folder or anything else inside it.
If you didn't find the files or you're not sure about the identification, post what you found.
If in doubt, or if you have no backups, change nothing at all.
The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Then, still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked. -
the iPad is totally new to me. I can't seem to do anything with my Apple ID. As the title says, I am trying to download the Facebook app to my new iPad and I keep getting an error. It tells me to sign in using my existing Apple ID, which I enter, then when I put in the password I get ConnectionManager::invoke::Failed to find service connection url. Cancel or Retry. I have no idea what I'm doing wrong. Any help would be greatly appreciated.
I'd also love to know how to get rid of the old owner's name, which was Mike - I'm AnnWow, I found a solution in another thread:
I had exact same error.....
Rebooting - Failed
Logging in to iTunes - Failed
Logging into itunes Store - Failed
Logging into iTunes Genius - SUCCESS I woulnd't have thought it would make a difference but it does Then just log into the 'other' services with iTunes.
Good luck!
I still need to know how to change the name to Ann, though, Mike keeps popping up - and yes, I have changed it under Settings..... -
Keep getting pop up adds. how to remove malware
Using Crome keep getting pop up adds. ***?
There is no need to download anything to solve this problem.
You may have installed one of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it.
If Chrome is the only browser affected, you installed a malicious Chrome extension.
Back up all data before making any changes.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.
Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked. -
I keep getting pop-overs saying my Java is out of date.
I keep getting pop-overs saying my Java is out of date. I already have updated Java and removed any previous versions to prevent a false reading. How do I block this from happening. This occurs on all of my computers when using Firefox. It is getting out of control.
What does the Mozilla Plugin Check page say about Java?
http://www.mozilla.com/en-US/plugincheck/
Overall, you may have some Malware installed that is generating that message in an attempt to entice you into installing something that is even more malicious.
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller]
* [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page])
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us! -
firstly do I need Adobe Flash?? (bit of a technophobe) but since I've done an update I keep getting pop ups when i look at amazon??also can I delete X from my applications as it does not seem to be usable (don't know what its for!!)
You may have installed one or more of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it. It's been reported that some variants of the "VSearch" malware block access to the page. If that happens, start in safe mode by holding down the shift key at the startup chime, then try again.
Back up all data before making any changes.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.
Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked. -
My new hp 7520 photosmart keeps getting paper jams
My new hp 7520 photosmart keeps getting paper jams
Hi @almacjr ,
I see that you experiencing paper jams on the Photosmart 7520. I can help you with this.
I have provided a document with steps for removing paper jams and what can cause them, listed under Experiencing frequent or recurring paper jams.
A 'Paper Jam' Error Displays on the HP Photosmart 7520 e-All-in-One Printer Series.
Make sure the paper type and size is selected properly from the print driver and the application that you are printing from. Print Documents (Windows).
Did the self test page print?
Try printing from another application to see if you have the same issue.
What applications have you tried to print from?
What type of paper and size of paper are you using?
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
If you need further assistance, just let me know.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP -
I'm trying to restore my iCloud back up on my new iPhone 5s and keep getting "could not sign in your apple Id or password is incorrect. I noticed that the Id it's showing is not my complete email address. I've reset my password 5 times. It accepts my password when I install as a new phone. How can I resolve this so I can restore my back up?
Hello jwpg,
Thank you for the details of the issue you are experiencing after restoring an iCloud backup. I recommend the following articles for an issue like this:
iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7
http://support.apple.com/kb/TS5207
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
Thank you for using Apple Support Communities.
Best,
Sheila M.
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