New line at a new build

Hi
On the 18/2/14 I ordered a new line and bb package to my new build property. My current Infinity 2 services were terminated on the 28/2/14 and I was given the standard 4 week wait to be connected back up again but on standard ADSL broadband as Infinity didn’t come up on the system yet (which it now does btw).
Everything was setup for the 27th March, I took the day off as holiday and no engineer turned up even though I was sent numerous txts and emails saying they would. No one contacted me and I got no explanation why this occurred. I rang up the next day and was told about some Openreach work that hadn’t been completed. Another update today and its now scheduled for completion on the 15/16th April so I assume I might be able to reschedule then if its completed.
That will mean 8 weeks without a phone line or bb yet I am continually charged (like I’m still living at my old address) for services I can not use at all. On the 3/3/14 a full payment was made, then on the 21/3/14 another which had discounts for line rental (I make an annual payment) which came out in £1.98 credit, but the breakdown of the bill has a charge for £25 for Infinity 2 to begin with which I don’t even have. I would of thought that as I have no services what so ever I should only be given credit each month for the line rental I have already paid for.
If possible could some one please check my order as I would like a refund for what I cannot use and terminate any further payments until my services have been installed (which could be anyone’s guess knowing Openreach timescales). I have no use of BT WIFI or BT Sport and as nothing is within my range.
Regards
Chris

Hi
I am sorry to see you are having problems
I suggest you contact live chat at this link they should be able to help you
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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I've emailed the main BT address but it says they're busy and it might take 10 days to reply so I'm trying this forum!
I ordered a new line for my new flat on August 22nd. A few days later I got a letter telling me to contact what I figured was the credit referral team. This seemed strange to me as I wasn't aware of any debt. I called them, which was not easy for me as I have a mental health condition that makes such calls very difficult and prefer to deal with finances online and by email. The person I spoke to had a very strong accent that I struggled to understand. All I could really pick out was that there was a debt of £250 that needed to be cleared. She couldn't tell me how or why, not that I could hear. So a couple of days later I tried BT chat help. The person was very helpful and contacted the referral team on my behalf. They said the debt is in the name of my former flatmate and I am being refused service because I was financially associated with him. Again they said if it's cleared I can go ahead. So I let him know and he spoke to BT. Apparently they claim he has no such debt. Now I am very confused. I tried to ring the credit referral team again but every person who answered had another difficult to follow accent and my anxiety levels have sky-rocketed with all this. I just want to know for sure exactly what is going on so I can get to the bottom of it and get my phone line. I work from home and really need the internet ASAP.
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Hi Franzi,
Welcome to the forum and thanks for posting!
I'm sorry for the confusion. Send us over your details and we'll check this out from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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At the moment the 'txt' and 'username' go into the
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Can I choose an exchange for a new line if equidis...

Hi,
We are considering purchasing a new build property in the KA6 5HB postcode.
The sales centre at the property has two phone connections - one from the Prestwick exchange, and one from the Annbank exchange. The postcode for the sales centre is KA6 5HL which is 100 metres distant from the KA65HB postcode although this is not the way it is shown on the Openreach map.
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If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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Hi,
Solution is:
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Send an End of line character to the file. You can find an End of line constant in the string pallette.

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In the body of the report, I used HTML tags to control the appearance.
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DB FEATURE USAGE report for
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What is happening with my new line install?

Hi,
I don't normally post on anything like this, but feel I am being left no alternative, other than cancelling my order.
I am a new customer to BT and on the 14th of May I placed a order for a broadband and phone package, which was to include a new line installation on the 5th June between 8am and 1pm.
I also ordered a new phone system and dual wifi dongle which all turned up as expected.
On the 5th June I took a day off work and waited until just after 2:30pm for the engineer not to turn up.
I received no call, text or email telling me that the appointment had been cancelled, it took me to call BT and finally manage to get to speak to somebody human to find out that it had apparently been delayed.
First I was speaking to somebody from the UK the next I was put through to order management in India, which started to infuriate me more as the line was really bad and I was calling from my mobile for then to have them hang up on me.
I called back a further 3 times after being passed from pillar to post to eventually get put back in touch with a order management lady in India again.
She told me that the problem was with openreach as they reckoned they had tried calling me on the 14th May (when I placed the order) to which I replied I had not received any phone call from them.
They wanted to know if it was a first or second line installation, I replied 5 times with it is a separate line that needs to be installed and I still don't think she understood after that.
I was then told I would get an update on the 12th June between 8am and 8pm as to when the line was going to get installed, to which I did and again was a bad line as the call came from India just to be told there is another delay which will be the 19th June.
At this point I'm beginning to lose my patience, I had waited nearly a month for the line installation to happen to be told that there was another delay which would take another 7 days before somebody updated me again.
After I put the phone down I received a text from BT sms saying they had tried to contact me but we're unable to do so but not to worry they will be back in contact on the 22nd June?
Very strange seen as I had just spoken to somebody and was told the 19th June.
I rang back through to BT and got put through to India yet again where the signal was poor and asked that somebody call me from the UK as nothing seems to be getting sorted.
Within 10 mins I got a call back and was put through to BT in Dundee, I explained the whole situation over again and was told they would be looking into the problem and would get back to me later on the same day the 12th June.
It is now the 17th June and I still have no answer as to when the line installation is taking place, so I can start using the equipment I have paid for.
if I knew in the first place that this was going to be a problem I would have used a different provider other than BT, as a new customer I find their lack of communication and generally not seeming to give a **bleep** about customers poor, with my only choice then being if I don't get the answers I want on the 19th June I will cancel the order and send everything back for a full refund and would advise others not to use BT in the future.
Sorry for the rant and this being my first post but I am beginning to lose my patience any help would be appreciated.

Hi lda1979,
Welcome to the forum and thanks for your post.
I am so sorry that your order has been delayed and you are not getting any information on this.
Can you send me in your details using the "Contact The Mods" link found in my profile and I will find out what is happening.
Cheers,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

New line at a new build

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