New mac computer can't load Adobe

Hello Peps
I have new apple mac and i can't install Adobe...i have been to main adobe page, started install and at 99% get told to close Safari... by the way this has already been closed, i have just done new update with system ( brand new system) and still no difference.  if anyone can help with this would be much appreciated
cheers

You need to close the Safari process, not just the browser window.

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