New Macbook Air Trouble Getting Printer Drivers.
Long time Mac user and moving to a new Macbook Air from a Macbook Pro. Cannot get the printer drivers downloaded from the App Store and keep getting the following message:
"Can't download the software for the EPSON WorkForce 840 because of a network problem."
My assumption was our local area network has a problem and did the full monte re: Airport Utility, signal strength, etc. to no avail.
Older MacBook Pro is printing fine to the printer. Any ideas for what I may be overlooking? I then downloaded the Epson software from the Epson site. Changed my security preferences so as to be able to install it, did the "installation" via the installer and cannot find it on the computer. Can find the original download, but cannot find the installed file anywhere on the Macbook Air. Strange.
Suggestions?
Bill
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, or by a peripheral device.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output andWi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.
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My new macbook air sometimes has difficulty booting up. I reinstalled Lion twice. That soves the problem temporarily and then after a few days it reoccurs. It also has trouble at times opening mail or Microsoft Word. Any ideas? Thanks, Marty
Marty,
Can you elaborate on what you mean by "difficulty" during the boot sequence? When/where is the difficulty occurring? Are you getting to the Apple logo? Apple logo with spinning gear? Blue screen? Login window? There's many phases to the boot sequence and when it fails can go a long way in determing what's causing the problem.
Also, what sort of third party software is installed? It sounds like at a minimum you've installed Microsoft Office? Anything else?
Lastly, after you reinstall Lion do you perform a restore from backup or remigrate your data/content right back into the new OS? If so that could potentially be the problem right there. But truthfully there's more information that needs to be provided to begin recommending troubleshooting steps. -
I am attaching an etrecheck report on my virtually new Macbook -Air to help diagnose the problems facing as regards Gmail - drafts get corrupted ; Error messages appear while composing emails & revolving Beachball shows up in various programs !
Also for a brand new machine it operates much slower than my husbands older Mac Airbook !
Hardware Information:
MacBook Air (13-inch, Mid 2013)
MacBook Air - model: MacBookAir6,2
1 1.3 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 5000 - VRAM: 1024 MB
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
System Software:
OS X 10.9.1 (13B42) - Uptime: 11 days 16:27:24
Disk Information:
APPLE SSD SD0256F disk0 : (251 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 250.14 GB (219.37 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.microsoft.office.licensing.helper.plist
[not loaded] com.teamviewer.teamviewer_service.plist
Launch Agents:
[not loaded] com.teamviewer.teamviewer.plist
[not loaded] com.teamviewer.teamviewer_desktop.plist
User Launch Agents:
[loaded] com.google.keystone.agent.plist
User Login Items:
iTunesHelper
3rd Party Preference Panes:
Flash Player
Internet Plug-ins::
SharePointBrowserPlugin: Version: 14.1.0
FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6
Flash Player: Version: 11.9.900.170 - SDK 10.6
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 537 - SDK 10.9
User Internet Plug-ins::
WebEx64: Version: 1.0 - SDK 10.6
Bad Fonts:
None
Old applications:
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4
/Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4
/Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app
Time Machine:
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 232.96 GB Disk used: 28.66 GB
Destinations:
rakesh [Network] (Last used)
Total size: 2
Total number of backups: 5
Oldest backup: 2013-12-12 03:23:43 +0000
Last backup: 2013-12-28 15:14:40 +0000
Size of backup disk: Excellent
Backup size 2 > (Disk size 232.96 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
2% WindowServer
2% hidd
1% EtreCheck
1% Microsoft Word
0% SystemUIServer
Top Processes by Memory:
131 MB softwareupdated
111 MB mds_stores
98 MB Microsoft Word
90 MB Finder
86 MB Google Chrome
Virtual Memory Statistics:
119 MB Free RAM
1.56 GB Active RAM
1.63 GB Inactive RAM
569 MB Wired RAM
6.31 GB Page-ins
7 MB Page-outsAlso here's the log before it happened. As you can see there is no activity from 9:48 to 10:00 am when the sound occurred.
23/02/2014 9:48:12.792 am ntpd[52]: FREQ state ignoring -0.145411 s
23/02/2014 9:48:15.258 am WindowServer[96]: _CGXHWCaptureWindowList: No capable active display found.
23/02/2014 9:48:20.000 am kernel[0]: AppleCamIn::systemWakeCall - messageType = 0xE0000280
23/02/2014 9:48:20.000 am kernel[0]: ARPT: 61.319378: AirPort_Brcm43xx::powerChange: System Sleep
23/02/2014 9:48:20.000 am kernel[0]: ARPT: 61.319390: wl0: powerChange: *** BONJOUR/MDNS OFFLOADS ARE NOT RUNNING.
23/02/2014 9:48:20.000 am kernel[0]: AppleCamIn::systemWakeCall - messageType = 0xE0000340
23/02/2014 10:00:04.000 am bootlog[0]: BOOT_TIME 1393167604 0
23/02/2014 10:00:06.000 am syslogd[17]: Configuration Notice:
ASL Module "com.apple.appstore" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
23/02/2014 10:00:06.000 am syslogd[17]: Configuration Notice:
ASL Module "com.apple.authd" sharing output destination "/var/log/system.log" with ASL Module "com.apple.asl".
Output parameters from ASL Module "com.apple.asl" override any specified in ASL Module "com.apple.authd". -
I have just bought a new Macbook Air several month ago, and i realize that my iMac is very very slow compare with the macbookair, what should i do to faster my iMac,
This few point happen slow at my iMac:
When Restart it is very slow.
When search spotlight or search a file using finder.
When Running iPhoto, iTunes, iMovie. Especially iPhoto
When transfering image from my phone to iphoto.
When Open New Application.
When working in multi application when swich between application, sometimes it was hang for a few second.
Sometimes typing aslo slow and the text wont come out and the cursor hold a few second.
I think above 7 points was very annoying my working, especially when in a rush.
Model Name: iMac
Model Identifier: iMac12,1
Processor Name: Intel Core i5
Processor Speed: 2.5 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 4 GB
Boot ROM Version: IM121.0047.B1F
HD Capacity: 499.25 GB (499,248,103,424 bytes)
Running OSX 10.9.2
Could anybody help me to solve this problem, i am guesing maybe my HDD not working properly, or if i change to SSD it will be better? but how?
Thanks to all of you that willing to help me.1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the request of a stranger. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts 51 4 300 25 5120 KiB/s 1024 85 \\b% 10240 1 MB/s 25000 ports 'com.autodesk.AutoCad com.evenflow.dropbox com.google.GoogleDrive' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 ` route -n get default|awk '/e:/{print $2}' ` 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 50 );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[45]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n\t(%s)\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}')printf("%s (UID %s) is using %s '${p[$2]}'\n",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;5p;6p;8p;12p ' ' {sub(/^ +/,"")};NR==6;NR==13&&$2< '${p[10]} ' 1,5d;/[Bmy].*:/d;H;$ { g;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6 { H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ s/ *:$//;x;s/\n//;/Apple|Genesy|Intel|SMSC/d;s/\n.*//;/\)/p;};/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;} ' ' s/^.*C/C/;H;$ { g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' '/(sh|ng|ic)$/p' ' $3~/[0-9]:[0-9]{2}$/ { $4="";gsub(" "," ");gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}')print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR==2'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' ' s/^.{52}//;s/ .+//p ' ' /Launch[AD].+\.plist$/;END{if(NR<100)print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' '/\.(framew|lproj)/d;/plist:|:.+(M.+exec|scrip)/s/:[^:]+//p' '/root/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/;END{if(NR<100)print "/System/"};' '/^\/usr\/lib\/.+dylib$/p' '/\/etc\/(auto_m|hosts[^.]|peri)/s/^\.\/[^/]+//p' ' /\/(Contents\/.+\/Contents|Frameworks)\//d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| ","||kMDItem'${p[35]}'=");sub("^.."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[9]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/ { next;} /%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a)print "CPU: "a;if(b)print "I/O: "b;if(c)print "Net: "c" (KiB/s)";if(d)print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' /lR/ { if($2<='${p[25]}')print $2;} ' ' BEGIN { FS=":";} { n=split($3,a,".");sub(/_2.+/,"",a[n-1]);b=b"\n"$2" "a[n-1]" "a[n]" "$1;c=c$1;} END { d="sort";print b|d;close(d);if(c)print("\n\t* Code injection");} ' ' NR!=4{next} {$NF=int($NF/10240)} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L)f=f"\n\t"$0;} END { F=FILENAME;if(!f) f="\n\t[N/A]";"file -b "F|getline T;if(T!~/^(A.+ E.+ text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n\t...and %s more line(s)\n",l-L);} ' ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ +B/{ s/.+= |(-[0-9]+)?\.s.+//g;p;} ' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' '/:/!p' ' /:/{$0="'"${p[28]}"'"};1;' ' $0;END { if(NR<100)print "com.apple.";} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil PlistBuddy whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup );c2=(com.apple.loginwindow\ LoginHook '-c Print /L*/P*/loginw*' '-c Print L*/P*/*loginit*' '-c Print L*/Saf*/*/E*.plist' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' '-c Print\ :'${p[35]}' 2>&1' '-c Print\ :Label 2>&1' '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status '-F bsd -k Sender kernel -k Message CReq "Beac|caug|dead[^l]|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|timed? ?o|WARN" -k Message Ane "SMC:" -o -k Sender fseventsd -k Message CReq "SL"' '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/*/*.{BS,Bas,Es,OSXU,Rem}*.bom' '{/,}L*/Lo*/Diag* -type f \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;' '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo}* -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto_master,{cron,fs}tab,hosts,{launchd,sysctl}.conf} /u*/lo*/e*/per*/*/* .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l );N1=${#c2[@]};for j in {0..8};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n 'syscall::'${p[33+j]}':return {@out[execname,uid]=sum(arg0)} tick-10sec {trunc(@out,1);exit(0)}'";done;l=(Restricted\ files Hidden\ apps RAM POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP RSSI Profiles 'Elapsed time (s)' Root\ crontab User\ crontab 'Global login items' 'User login items' );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear;};for i in 0 1;do eval ' A'$((1+i))'() { v[0]=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "${v[0]}" ]];};A'$((3+i))'() { v[0]=` while read i;do eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "${v[0]}" ]];};A'$((5+i))'() { v[0]=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "${v[0]}" ]];};';done;A7(){ v[0]=$((`date +%s`-v[3]));};B2(){ v[$1]="${v[0]}";};for i in 0 1;do eval ' B'$i'() { unset v[0];((v['$((i+1))']==0))||{ v[0]=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v[0]=` paste -d: <(echo "${v[$1]}") <(echo "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v[0]=`grep -Fv "${v[$1]}"<<<"${v[0]}"`;};C0(){ echo "${v[0]}";};C1() { [[ "${v[0]}" ]]&&printf "${f[$1]}" "${l[$2]}" "${v[0]}";};C2() { v[0]=`echo ${v[0]}`;[[ "${v[0]}" != 0 ]]&&C1 0 $1;};C3() { v[0]=`sed -E "${s[0]}"<<<"${v[0]}"`&&C1 1 $1;};for i in 1 2;do for j in 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;A0;{ A2 0 $((N1+1)) 2;C0;A1 0 $N1 1;C0;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;D13 0 $((N1+2)) 3 2;D13 0 $((N1+3)) 4 3;D22 0 $((N1+4)) 5 4;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;A1 4 19 11;B4 0 0 44;C3 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&D22 11 17 17 20;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 52 0;B4 0 5 54;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 52 6;B4 0 7 54;B3 4 0 22;A3 14 6 52 0;B4 0 8 54;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 53 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 53 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;A1 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&D13 21 0 32 19;D23 14 1 48 43;D23 14 2 48 44;D13 14 3 49 5;D22 4 4 50 0;D13 4 5 32 1;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D23 22 9 37 7;B1&&D13 10 42 32 41;D23 20 42 32 42;D13 25 37 32 33;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;D22 32 31 43 38;B1&&for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;B1&&D22 29 35 46 39;A7;C2 40;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "syntax error," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At or near the top of the results, there will be a line that begins with "System Version." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
Trying to connect new MacBook Air to printer (Canon MF4570dn)attached to my PC
I have a new MacBook Air and I am trying to set it up to print to a Canon MF4570dn hooked up via USB to my PC. I have file and printer sharing turned on. The MacBook can see the workgroup --> computer --> printer name. I have tried using Canon's print drivers and generic PCL to no avail. With the former, I get "filter' failed and with the latter, everything seems to work when I look in the printer status (shows that it is waiting to print and then just disappears (as if it has finished printing) - but no printout.
Network is avilable.Hi LindaH51,
If you are having an issue connecting to a shared printer from your MacBook Air, you may find the following article helpful:
OS X Mountain Lion: Troubleshoot a network printer
http://support.apple.com/kb/PH11070
Regards,
- Brenden -
When I try entering a new event in iCal on my MacBook Air, I get an error message popping up on my screen that says:
The server responded with “502”
The request for account “iCloud” failed.
The server responded with “502” to operation CalDAVSetPropertyQueueableOperation.
The request for account “iCloud” failed.
I am then given the option of staying Online or going Offline.
Can anyone help me?
thanksHello b.krushel,
Thank you for using Apple Support Communities
Any number of things could cause this issue, so I would recommend this article named iCloud: Troubleshooting iCloud Calendar found here http://support.apple.com/kb/TS3999.
These sections in particular:
General Troubleshooting
Make sure there are no current issues listed on the System Status that affect iCloud Calendar. The System Status is located on the iCloud Support webpage.
Make sure you have fully enabled iCloud Calendar for the client you are using (for more setup and troubleshooting information on iOS, OS X, Windows and iCloud.com, see the additional details below).
Check to see if the issue you are seeing is covered in iCloud Help. To search iCloud Help, visit help.apple.com/icloud.
Check your settings and preferences as something may not be set up correctly. For example, having incorrect date and time settings can cause issues which are easily resolved by entering the appropriate settings.
Troubleshooting Calendar on OS X Mountain Lion (iCal on OS X Lion)Note: For instructions on setting up iCloud Calendar with Calendar or iCal on your Mac, see iCloud Setup.If you are having trouble with Calendar or iCal on a Mac and you are using iCloud Calendar, try each of these steps, testing after each to see if the issue is resolved:
Make sure you are using OS X Lion v10.7.2 or later. Click here for help verifying the version of OS X you are using.
Make sure your computer is online. Attempt to view www.apple.com and iCloud.com. If you can't connect to the Internet, your iCloud calendars and events will not update in iCal. Click here for more information about troubleshooting your Internet connection.
Verify that your iCloud member name is entered into the iCloud Preference pane in System Preferences. See iCloud Setup for more information about setting up iCloud on a Mac.
Make sure you enter and update calendar information in the iCloud section of Calendar or iCal. Only calendars and events in the iCloud section of the Calendar or iCal Calendar list will be pushed to iCloud. Both Calendar and iCal for the Mac support the display of and interaction with multiple accounts and datastores, for example, iCloud, On My Mac, Exchange, Google, and so on. This makes it easy to create or modify events or calendars in a section of Calendar or iCal that may not be updating iCloud. Learn more about moving local calendars to iCloud.
In some cases, you may find that you have data duplicated in both the local On My Mac and the iCloud sections of Calendar or iCal. Learn more about resolving this issue.
You can make the iCloud calendar your default calendar for all new events. In Calendar on OS X Mountain Lion, choose Calendar > Preferences > General, or in OS X Lion, choose iCal > Preferences > Generaland under the Default Calendar heading, select one of the Calendars under the iCloud heading. Close the Preferences window to save this change.
If recent changes simply don't appear, try forcing Calendar or iCal to refresh by selecting Refresh All from theCalendar menu.
Make sure your account was successfully created in Calendar on your Mac (or iCal). After upgrading to iCloud Calendar, you may need to quit and reopen Calendar (or iCal). To confirm your account is configured correctly in iCal:
Open Calendar (or iCal).
Open Calendar (or iCal) Preferences.
Click Accounts. You should see an account with your iCloud member name entered.
Turn iCloud Calendars off and back on
Quit Calendar (or iCal).
Choose Apple () menu > System Preferences > iCloud.
Remove the checkmark in the checkbox next to Calendars.
Close System Preferences and wait about a minute.
Open System Preferences and choose iCloud.
Replace the checkmark next to Calendars.
Close System Preferences.
Open Calendar (or iCal) and test to see if the issue has been resolved.
Restart your computer. This may sound simple, but it does reinitialize your network and application settings and can frequently resolve issues.
Take care,
Sterling -
How do I download Windows 7 64 bit drivers for my new MacBook Air (Mid 2011) from a Windows 7 PC?
How do I download Windows 7 64 bit drivers for my new MacBook Air (Mid 2011)? I have already formated the HD and preformed a clean install of Windows 7. Perhaps I did this too early. I have read I need to install the drivers from my OS X DVD, however, OS X Lion does not come on a DVD! I've also read that I can download OS X Lion from the App Store and burn it to a DVD, however, all I have are Windows PCs which don't support the Mac App Store.
Is there no way for me to download these drivers from a Windows PC? I know they exist. However, you are supposed to download them through Boot Camp in OS X when you are creating a new Windows 7 installation. I'm I stuck?I am pretty disappointed in the lack of documentation.
This is the Apple Support page for Boot Camp:
http://www.apple.com/support/bootcamp/
No mention anywhere of Lion, of 4.0/4.01
In the past, 10.6.6+ was suppose to - and sometimes did - provide for a download drivers from within Boot Camp Assistant program, in order to save them to flash or such (that should be about 1GB, too large for CD). Some macs req'd a USB-DVD or other driver that was needed pre-install of Winidows
You don't install Apple drivers until after Windows is installed otherwise,
It is possible for me, with a tower, to run w/o needing any drivers from Apple. But with laptops, mini, you do need some drivers from Apple for graphics, internet, wireless, SMC support.
And right now, loading any Apple support Tech Note articles is very very slow.
People keep asking why Apple can't post 3.0 or 4.0 like they do the updates. Only logic is to force t he download from inside OS X or from an OS X DVD. Otherwise would be here, and avoid all the trouble. they aren't of use on a PC, and any PC motherboard vendor does post their support software for download.
Apple Support Downloads #bootcamp -
Photosmart c4280 prints gibberish from new Macbook Air using OS X10.9
I can't seem to get this to print. It will print page after page of a single line of gibberish for a simple print request. The machine is a new macbook air with 10.9.4 Wife's IMac w/10.6 prints wirelessly with no problem. As does my son's windows 7 powered PC. So I'm not sure where to turn. I've already done a reload of the driver with the same results. Any help would be greatly appreciated.
This question was solved.
View Solution.Cheetah12-
Well, plugging the printer directly to the computer worked! Not ideal, but it is workable. Not sure why that is the case because the computer has no problems connecting to the internet via the router. I guess it's all over my head! -
Is anyone having trouble with internet on the new macbook air and an old modem?
Is anyone having trouble with internet on the new macbook air using an old modem?
I live in NYC and have an old modem/router and keep getting kicked off the internet. I have time warner as my internet provider.Hello there adell723,
I suggest taking a look at this article we have named Troubleshooting Wi-Fi issues in OS X Lion and Mac OS X v10.6 found here http://support.apple.com/kb/HT4628?viewlocale=en_US.
Symptom: The network connection drops unexpectedly
Your Mac may not not stay connected to your Wi-Fi network reliably.
Your Mac may stop accessing the Internet during use.
Solution
Use these steps if your computer disconnects from its Wi-Fi network unexpectedly.
Check your range to the Wi-Fi router and reduce the effect of interference.If your computer is too far from your Wi-Fi router or your environment has too much Wi-Fi interference, then your computer may not detect the Wi-Fi network properly. The easiest way to check for range limits with your Wi-Fi network is to move your computer or your Wi-Fi router closer together and make sure that there are no obstructions (such as walls, cabinets, and so forth) between the router and your computer.See Potential sources of wireless interference for more information about interference and solutions.
Try connecting to a different Wi-Fi network. If your computer works fine when connected to a different Wi-Fi network, then the issue may be related to your network router or ISP. In that case, contact the manufacturer of your router or your ISP.
If you have Mac OS X 10.8.4 Mountain Lion installed then I would recommend using Wireless Diagnostics tool which is on your computer already.
Here is the article for it and how to use it to assist with wifi connectivity issues.
About Wireless Diagnostics
http://support.apple.com/kb/HT5606
Cheers,
Sterling -
When I try to login to the website of my bank, I get the following error message:
403 - Forbidden: Access is denied.
You do not have permission to view this directory or page using the credentials that you supplied.
I have a new MacBook Air with OS Yosemite installed.
What is the problem and how can I solve it?Some websites require a special client certficate for access. If you don't have that certficate, you'll have to contact the site operator to find out how to get one.
Sometimes the problem is caused by a web server that is configured to request an optional client certificate. Safari treats the request as mandatory. In that case, other browsers such as Firefox and Chrome may be able to connect to the site, because they ignore the request.
The first time you were prompted for a certificate, you may have clicked through a dialog that requested access to the Apple certificate in your keychain that is used to secure the iMessage service. In that case, you may be able to regain access to the site in Safari by doing as follows.
Back up all data.
Double-click anywhere in the line below on this page to select it:
com.apple.idms.appleid.prd
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Paste into the search field in the Keychain Access window by clicking in it and pressing the key combination command-V. An item may appear in the list of keychain items. The Name will begin with string you searched for, and the Kind will be "certificate."
Delete the item by selecting it and pressing the delete key. It will be recreated automatically the next time you launch the Messages or FaceTime application.
The next time you visit a site that prompts for an optional client certificate, cancel out of the prompt. You may have to do this several times before the server stops asking.
Credit for this idea to Christian Braukmueller of SAP. -
I have a new MacBook Air with a USB super drive. I put in a DVD and I get nothing. No Icon on the desk top, no help from DVD player. How do I get it to play and how to eject it now that it's in?
There's a defect. The computer is in warranty so take it in for repair.
-
The NEW MACBOOK AIR ***** PLZ SOMEONE HELP ME GET THIS ACROSS TO SOMEONE AT APPLE
Hi,
My Name is Essa and i live in Bahrain. I fell in love wih apple ever since i bought a macbook in 2005. The laptop (which im using now) has been with me for over 6 years. Not only i was happy with my product, i purchased more products, such as 3 iphones, all for me, a ipod nano the new one with the touch screen and the first edition of the iPad. I have never had a problem and everytime i would tell my friends if they needed a laptop to get a mac and be safe with it. I decided in august to get the new macbook air. The problem after a few months of using it, it started to act up. By act up i mean everytime i start it up the computer would freeze on the welcome screen and the arrow would be stuck in the top corner, and after several times of trying to start it up it just kept giving me that (PING) sound and would not load. I took it to the sale agent here in bahrain. They are called Apple Center. They were extremly nice, and worked on my laptop and they came back to me and said that there was an error with your logic board and it will take 4 weeks to fix it, as they had to recieve the parts form the states. I gladly gave them my laptop and waited for 4 weeks, keep in mind that i still used my old macbook in 2005 and it was stable as the day i bought it. After 4 weeks of waiting they said we have fixed the problem, and he showed me that the laptop was working fine. I closed the top keeping it on sleep mode. When i got home i realized that the same problem exisited that when the operating system loads up the cursor is stuck in the top left corner and mouse pad and keyboard were not working. After several times of shutting down the laptop and starting it up again i ended up with the same result. It kept giving me that (PING) sound and wouldnt load. I will be taking my laptop in on monday morning again and im assuming i will be waiting for another 4 weeks maybe more. Could you please explain to me what happened to Apple? What has made your company start producing laptop that were as crappy a windows based computers. The reason i switched over is because i found the stability is outstanding and nothing could go wrong. Plus the old laptop which im sending the messege from is my old macbook. It is still good, and doesnt crash. So why did i just spend over 1,500 dollars for a laptop that died after 3 months of purchase? I dont know how well apple takes care of their international customers, but to be honest i am fairly dissapointed with this product, and i wish that i didnt buy the new macbook air and just stuck with the old one. Please if anyone reads this msg and is able to help me in anyway to send it across i would greatly appreciate it. I will be posting my phone number at the bottom hopping for a call from apple.
For those who read this and help i owe you a lot, if I dont get any replies or a responce from them im sure that i am screaming into a black hole and that apple really do not care about their customers and instead of winning i would just choose a different product from now on.
Regards,
Essa Al Alawi
Hoping for someone to answer me back
< Contact Info Edited By Host >El3ees wrote:
I will be taking my laptop in on monday morning again and im assuming i will be waiting for another 4 weeks maybe more.
Don't take your laptop back. Find out the number for Apple Care in your part of the world and call them. Tell your story to them. If the person on the phone can't help you, ask for their supervisor. Keep asking for supervisors until you get exactly what you want to get. If that mean you want to get the problem fixed without having the computer gone for four weeks, then keep asking for supervisors till you get someone who can do that for you.
Be prepared to be on the phone for a while, so arrange a speaker phone, water to hand etc. Be patient.
As for "crappy computers"--my MBA has worked flawlessly since the day I got it. As good if not better than any Apple laptop I've ever had, and I've had several.This is the thing though, there is a percentage of failure rate that occurs in electronics. It occurs whether we're talking about televison sets or toasters. If it's electric, it has that failure rate. Now sometimes a thing will be bad and in that case the word gets out and everyone knows that particular electronic has surpassed the normal failure percentage. The Airs, however, have not done that. Their reputation, so far, has been incredibly solid and good. So you can assume that you, unfortunately, got one out of that small percentage of electronics that have an issue.
Laptops, let us remember, are doing a lot in a very small area. A lot can go wrong, and it's pretty amazing how many don't, especially given how many are made and sold. Sometimes we get the bad apple in the barrel, it doesn' t mean that the company making it has gone down hill. We hope the manager of the store, or the company, or someone will do right by us. If they don't, then we need to make sure they do. Keep asking for upper management till you get what you want. -
I'm relatively new to Mac and want to try and get the most out of the new MacBook Air.
My wife and I have been sharing the same Apple ID. We both have iPhones - she has a 5 and I've got a 4S.
We only have one copy of iTunes and we have been sharing the account. (She doesn't really use the computer for anything beyond writing the odd weekend assignment.)
Would I be better off setting her up with her own and making her as a separate user on the computer? Would this require much work?
In recent times with updates, we have a few problems with the duplication of texts and that sort of thing. Both of our texts are stored on the computer and that sort of thing. Also, sometimes texts I send her are sent through to me from her, if that makes any sense.
Anyway, I don't really want to overly complicate matters when it comes to accounts etc, but I wanted to know if a fresh Apple ID would be the best thing or even a new user?
Any tips etc would be greatly appreciated
Thanks in advance
MacBook
I have this question too (0) ReplyYour question is almost too much a personal one, begging the question "do we (husband and wife) feel comfy sharing one account on the Mac" maybe thats why nobody answered you.
It doesnt complicate anything, but it adds steps for switching accounts on the Mac/ purchases etc. of course
since your question is mostly personal, ..I wont answer THAT part of it, but creating a new account is easy.....messing with switching back and forth is also a personal preference 'issue' as well. I prefer to keep things simple, but...........you and yours, I dont know.......
http://support.apple.com/kb/PH11468 -
I canot use the "new" Pages 5 for the raft of reasons poiinted out in these forums. I need a robust, full-powered word processor on my robust, full powered MAC.
I bought Pages '09 from the APP Store long ago for my old Macbook Air.
I upgraded to Mavricks on my old Macbook Air and see I still have the "old" Pages '09 app in my Applications directory.
Now I have a new Macbook Air I just bought on its way to me now.
Can I just copy the app from the file right over--or will it fial to run as it was not "installed" properly?
HOW DO I GET PAGES '09 onto my NEW Mac?
Thanks!
MikeIf that doesn't work you can use Migration Assistant - of course that will move all the application to the new computer.
-
I have connected my new Macbook Air to my existing Samsung large external monitor with a VGA adaptor but I can't get the full mac desktop to display. No icons but then websites are coming up. Help! Further info: I am a complete newbie to Mac. Had three macs prior to 2000 then four PCs. Just come back and struggling a bit with the unfamiliarity. On my old PC laptop I could simply switch from the laptop screen to the large external monitor (and back) with the F4 function key. While I can get the background image from my MBA to display, that's it. Until I noticed on the far left of the external monitor, the very edge of one of the web pages I was on. So Idragged it over to display in the centre. But that's all that's there. And now I have gone out of those web pages but they are still displaying on the monitor. There is some wierd disconnect. I'm sure it is just a setting thing. Will keep searching for answer but any advice welcome!
Your dsplay is getting extended onto the external monitor. Chcnage the setting to duplicate it or only display on the external monitor and you should be fine,
Let me know if this worked for you.
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