New printer software for Win 8.1 dont work - J4580

Hi, help please. My all in one printer worked fine in windows 8 but since upgradeing to 8.1 it doesn't. I have unistalled the software and run the "Scrubber". Installed new version software OJ_AIO_J4500_Full_Win_WW_140_404. but it fails at the final hurdle. The auto download support tool is just rubbish and doesn't work depsite running it several times. Can any one help please. I just don't understand why it works in W8pro but not W8.1Pro. My system is 64 bit and I am using the right version of the software down load. URGENT. Paul

Hello Paul,
I noticed you have upgraded to Windows 8.1 from Windows 8 and are having an issue reinstalling your Officejet J4580.
I have looked into this issue and I have found a troubleshooting guide for you to follow that I will post below. There may be a firewall or a start-up program preventing the installation from completing.
I hope this helps you.
The Progress Bar on the Software Installation Stops or Stalls
Good luck!
R a i n b o w 7000I work on behalf of HP
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I have an HP OJP 8600, with option Tray 2 included, and auto feed included. My system test computers are:
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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02858465&tmp_track_link=ot_faqs/top_issues/en_u...
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http://h10032.www1.hp.com/ctg/Manual/c03026243.pdf
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Shlomi
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