New Verizon Wireless Community

Verizon Residential and Verizon Wireless each now have their own individual, dedicated communities. We are excited to bring you a new Verizon Wireless community to enhance your online experience.
By creating dedicated communities, each community will have additional space to offer you more content and functionality. We can offer you new categories and bring in new subject matter or break up existing content into more specific subjects for you to reference more easily. At the same time, the communities will only be a "click" away from each other.
Below are answers to some of the questions we anticipate might be top of mind for you.
Why did Verizon Wireless and Verizon Residential become 2 separate communities?
As a Community Only user, can I still post to both the Verizon Residential and the Verizon Wireless ...
I want to post a message to the Verizon Residential Community, but I can't sign in to post.
If my password is changed on the Verizon Wireless Community, will I have to change it on the Verizon...

Will someone please tell me how to get to the Wireless Forum, Prepaid, Phones and Devices etc. I have gone round and round with the site that wants me to sign up AGAIN and I can't since I'm already signed into the Forums. This site is so screwed up. I have logged onto the New Community Site and the New News Central etc. I just want the wireless forum sites. I found this site accidently so I hope I can find my way back here.

Similar Messages

Does anybody have the new verizon wireless n routers

just wondering if anybody received the new n routers yet?

Which ones?
The rev. F routers have started to appear. They're nothing to get excited about. The wireless-N is not 802.11n-2009 compliant.
Nor do they have gigabit ports.
The rev. G routers which are 802.11n-2009 compliant and have gigabit ports are not in circulation yet.

How do you delete your verizon wireless community profile?

How do you delete a profile on this thing?

You can't; you can edit it, but you can't delete it.

New Verizon Tower in my neighborhood

A new tower has been constructed about 1 mile from my house. The tower looks to be complete, but it has been put online yet. I was wondering if there is anyone who can tell me when this tower will go online? The physical address of this tower is 6040 FM 363 Newton, Texas.

Hi bigdawwg,
These forums are dedicated to Residential products and services offered by Verizon.
For help on Verizon Wireless issues, please post your topic on the Verizon Wireless community.
Thank you.

FHTM legimate purveyor of Verizon Wireless?

A friend of mine recently became involved in FHTM, Future High Tech Marketing. This is a multi-level marketing business, which to me seems quasi-ethical if not quasi-legal. Regardless what I think of the organization itself, I was looking for someone from Verizon Wireless to comment on the legitimacy of purchasing/renewing service THROUGH this FHTM portal. From what I gather, these guys are simply reselling Verizon, Dish Network, and some other things through their own infrastructure, and taking a cut of that transaction. My question, though, is does Verizon sanction this, and is the service renewal you get by going through FHTM or any other MLM scheme exactly the same as if you had renewed through Verizon Wireless proper? If so, what incentive does Verizon have for allowing a 3rd-party to snack off of any profits, if they could natively get the subscriber to re-subscribe anyway? Thank you for your time.

These forums are dedicated to Residential products and services offered by Verizon.
For help on Verizon Wireless issues, please post your topic on the Verizon Wireless community.
Thank you
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Poor customer service from Verizon wireless

I suspended one of the telephone numbers on my account in June, I was not told at the time in 90 days I would begin to be charged again for that telephone line $9.99 plus surcharges. Unknown to me I have been paying for over 3 months a line charge for a cell phone I no longer have, for a phone number I no longer use. I called customer loyalty tonight, if you can call it that,
and was told the line charge and the surcharge is for saving the telephone number. This is for a line I no longer use that does not as of today have a cell phone for. They would not offer me any credit on that phone line even though they admit it is not in service. I have been a cellular customer with VERIZON for over 10 years where is my loyalty? I will tell you where it will be with SPRINT when my contract expires. I am a small business owner and I have credited customers who had a legitimate complaint to keep their business. I am surprised for the small amount of credit Verizon would be willing to lose another customer.

These forums are dedicated to Residential products and services offered by Verizon.
For help on Verizon Wireless issues, please post your topic on the Verizon Wireless Community at http://community.verizonwireless.com/

Automatic Calls from Verizon Wireless?

Recently, I had a situation where I would receive a call from my daughter's Verizon Wireless phone. I could hear people talking in the background (she was on vacation), but nobody responded to my voice. Assuming that it was an accidental redial, I hung up. Within 5-10 seconds I received another call from her phone. Same problem. After receiving 43-45 calls from her phone I sent her an email. She responded that her phone showed no outgoing calls.
Although the problem has resolved itself, I am curious as to what might have caused the issue. Any ideas?
Regards, Dan

These forums are dedicated to Residential products and services offered by Verizon.
For help on Verizon Wireless issues, please post your topic on the Verizon Wireless Community at http://community.verizonwireless.com/

About My New Apple iPhone 6 Plus 128GB from Verizon Wireless

I Bought a New Apple iPhone 6 Plus 128GB at BestBuy Store the other day & i'm Still with Verizon Wireless & I Bought The Mophie Battery Pack with it.
I Had an Apple iPhone 5 64GB Before but I Upgraded.
but I Do have a Problem with it just 1 problem but i think it can be fixed ???
Every Time or Sometimes I Get a Notification Alert on My Apple iPhone 6 Plus 128GB it makes a Charging Noise & it even does that when i have The Phone outside or in My Pocket so is there a way to fix that??? or is it The Mophie Battery Pack??? just wondering??? or do i got to get a Replacement for 1 of the 2 or Both?????????

I DID remove a lot of Crashing App's & Updated & Restarted & Shut Down my Apple iPhone 6 Plus 128GB & it kinda Fixed the problem, i think after another Update I Won't have that problem anymore.

Verizon Wireless is excited to introduce a New $50 Prepaid Unlimited Talk, Text and Web offer!

The new $50 Unlimited nationwide offer will round out the Verizon Wireless Prepaid portfolio, allowing us to offer a Monthly Unlimited price plan to current and new customers with a new or previously purchased basic prepaid PIB device (Phone-in-the-Box).
Customers can choose from a large selection of incredible basic devices such as:
Samsung Gusto, LG Revere, Pantech Caper, ZTE Salute, LG Accolade, Pantech Jest and the Samsung Intensity II, pending channels eligibility.
Now, more than ever, Verizon Wireless Prepaid customers have more choices in plans and devices on America’s most reliable network!
For more information on the $50 Unlimited Talk, Text and Web prepaid plan, click http://www.verizonwireless.com/b2c/plans/?page=prepaid

Go to Launching Mobile Web from the home screen nad press up on the Directional Key to laucnh your phones brower. The My Verizon screen will appear,9 I know on the Daily plan there is a 99 cdent WEB charge per day0 so it might be free with the monthly plan. Press to select WEB 99 cents. The VZW Today screen will appear and then your phone will be online. This method does not include Data (that part I'm not really sure about, maybe someone on this site with a 50.00 plan can help with that part. Are you using a Basic Phone? This is what it says on the information page.
Per-Minute Rate After Allowance: If you have sufficient balance for your $50 Monthly Access, get unlimited calling, messaging and
Mobile Web for 30 days. If you don’t have the enough funds to cover the monthly access, you will be charged 25¢ per minute, 20¢
per text, 25¢ per picture or video message, and 99¢ per day for Mobile Web.

New York Customers - Do not go to the Verizon Wireless on 57th and 6th Avenue in Manhattan!!

Hi, everyone. I am a Verizon Wireless subscriber for years now and am extremely knowledgeable in terms of Wireless Technology, CDMA/GSM networks, ESN numbers, etc. Basically, everything that a Verizon Wireless employee should know. In any case, I did not know where to complain about a specific VZW store, so I decided to do it here and hopefully help some people avoid problems at this store if they are in the area. I have been to the 57th Street and 6th Avenue store on several occassions, whether it was for an upgrade, inquiries, swapping phones with a friend, tech support, or just browsing. Whenever I enter the store, there is usually an employee there to "greet" you; although their greet is nothing more than "Can I help you?" with a less than enthusiastic tone. I will give below just a few examples of why I hate this store:
1) I went there a few weeks ago because I had a upgrade on 1 of my 5 Family Plan lines. So, I walked in and was taken over to a computer by the Manager. He asked me what kind of phone was I looking for. I told him that I wanted the iPhone 4. He told me, "Well you know that the iPhone 4s is coming out soon, right?" I said, yes I knew that but for now i wanted the iPhone 4. I asked him about the return policy on the phone (which I already knew thoroughly), but just to make sure, and he explained that a customer has 14 days to either return or exchange the phone without penalty, aside from paying the $30-something restocking fee. So I said, ok, great I will take the iPhone 4, and if for some reason I choose to exchange it for the iPhone 4s within those 14 days I will do it. Then he tells me, "well, no, in fact, we don't want you to do that. That's why I am asking you now. If you return it or exchange it, that's money that comes out of my paycheck." I couldn't believe he said that. For one, I don't understand how exchanging comes out of his paycheck, perhaps returning it, but either way, that's not my issue. Verizon Wireless has created a return policy for a reason and I should be able to do whatever I want without comment from a snotty employee regardless, as long as I am within the polcy's limit. To sum that up, I basically made it seem that I wasn't going to change it and that I just wanted the iPhone 4.
2) In regards to the above story, I eventually ended up returning the device, all while avoiding this nasty manager I dealt with, and picked up a iPhone 4S at another Verizon Wireless Store. This brings me to my next ridiculous story. So, one of my other lines had an iPhone 4, which I then upgraded to an iPhone 4s. Now, I had an extra iPhone 4 so I decided to sell it online. I finally found someone who was interested in purchasing from me, and asked to meet me at my nearest VZW store, which happens to be the one down the block that I spoke of above. He wanted to meet there in order to ensure that the ESN was clean. So, we meet there, walk in, and we are "greeted" and asked what we wanted. He says he would like to check the ESn of the iPhone to make sure that it is clean (not on the lost/stolen list) and can be activated withour a problem. She looks at him as if he had 6 heads and asked again what exactly he wanted. He repeated "I would like to check if the ESN on this phone is clean so it can be activated." She continues to stare at him as if he's crazy then says "Oh, I see, you mean like if its stolen or something?" He said yes and she replied fairly nastily "Oh, well, we don't have that information here, (which is a lie) you gotta call Customer Care on one of these phones." So he says "Uh, ok, thanks." She goes to get the number to VZW Customer Service which, I already know by heart, although I told the guy, just call 611 from one of the handsets. In any case, it ended up being clean (obviously) after speaking with a rep on the phone, and we went on our way.
These might seem like trivial issues, but remember that these are only 2 specific examples. Almost every person in that store has an attitude. Also, the story is fairly busy, so you will more often than not, be spending a fair amount of time there, waiting and waiting, even though there will be 20 employees on the floor, but only 5 working. I have been a VZ Wireless subscrtiber for a long time and have never had a complaint about service or even the telephone Customer Support Center. But when I walk into a store, I feel as if they should be working for "me" and other customers and should at least have basic knowledge of Verizon Wireless policies, phones, plans, etc. And I know, you all may think, well just go to another store, but for me it is conveniently located and I shouldn't "have to" go out of my way just to get basic things done. There have been times when I've walked in there, that I really don't want to deal with VZW anymore and just take my business elsewhere.

bnjr86 wrote: There have been times when I've walked in there, that I really don't want to deal with VZW anymore and just take my business elsewhere.
I wonder if another provider would really be much different? Read some of the other carrier forums - seems to be the same story everywhere.
I'm not disagreeing with you - I've found that I am usually more informed about Verizon policies and procedures than some of the reps in our local store.

What is the number for Verizon Wireless Corporate Customer Service Complaint for CA

My Complaint: I have been a Verizon Wireless customer for approx 20 years. I called customer service to seek an early upgrade for my daughter's phone. She is away in college and her phone is malfunctioning. She is eligible for an upgrade in approx 6 weeks so I did not want to spend the money on a replacement phone when since we were planning on updating to something newer. The customer service rep to me they could not do the early upgrade an to call back in a few weeks. After explaining this was unacceptable (I do not like the idea of a young female being out of state and away from home with no reliable means of communication), she places me on hold to later return with the only offer of I must purchase a new device through her ( over the phone) which will be shipped to me, the phone was priced $100.00 more than the online price (they will not price match), plus i must pay $30.00 upgrade fee, $35.00 activation fee and taxes on the retail price of the phone. I am upset and disappointed with the quality of service provided by Verizon being a 20 year customer. If not for the seriousness and urgency of this matter, i would not have asked for an early upgrade. It is times such as these that you get to see how much of a "valued customer" you really are. I guess you are valued as long as you pay your bill and continually purchase their products. I would like to speak with someone from Verizon's corporate or customer relations department. As of now I am really considering changing my service to a different provider. I have multiple accounts with Verizon and i will canx each after the current contract committment expire (starting with my daughter's phone which expires in 6 weeks) In the meantime I will go purchase her a new phone with someone else and take comfort knowing she will have reliable communication.

I started with them in 1985. It has been wonderful service but very expensive. They seem to operate on day of deposit day of withdrawal. That means that I have no benefits nothing beyond the normal customer if I don't pay my bill they shut me off. That's why I have switch to another provider and I have better service lower cost and better phones. you can't beat other providers I mean it. Please don't expect more from verizon other than a "pay me more money and I'll do what you want" because it's all about money. Read the transcripts from current Verizon employees all over the internet. The company is going down and they're taking customers with them.
msvat <[email protected]> wrote:
msvat created the discussion
"What is the number for Verizon Wireless Corporate Customer Service Complaint for CA"
To view the discussion, visit: https://community.verizonwireless.com/message/1113982#1113982
>

Does anyone have an email address for someone who cares at Verizon Wireless?

I have had enough with Verizon Wireless and their lack of service and NO WAY to contact tech support. Which of you brave people will speak up and answer this question? Any way to get answers on ANYTHING to do with lack of phone service, no connection, weak signal/no signal, lack of coverage, etc. Why am I having to ask this question in a "community" forum? Why isn't there a link on this useless website for something other than spending money, buying new equipment, upping my contract? Should any company's customers have to use a forum and speak their mind or go to Facebook or Twitter for support. (Which by the way is just another forum and a pacifier.)
Would someone FROM Verizon Wireless with KNOWLEDGE and answers PLEASE contact me?
I've got an email ready for you. I sent it to the email address that
was shown on our VZaccess Manager but guess what? It's BOGUS!!!
Don't try support@verizonwireless either because that is bogus.
I've already complained to the FCC like thousands of other people.
Watch out or you will end up like Ma Bell did years ago.
BUSTED UP.
Feel free to contact me at (email address removed)
Don't bother trying to call me on my cell phone. BECAUSE
IT DOESN'T GET A SIGNAL WHERE I LIVE 3 MILES FROM
TOWN.
Private info removed as required by the Terms of Service.
Message was edited by: Admin Moderator

After doing some more research here are the people I am trying to contact in the executive branch:
http://www.verizonwireless.com/aboutus/leadership/executive.html
And now for the regional contact info:
http://www.verizonwireless.com/aboutus/leadership/area.html
Had to answer my own question. Thanks a lot customer service. Once again you have failed me.

VERIZON WIRELESS PLAN CHANGES, CONTRACTS, UPGRADES - Lack of Customer Service!

I have been 1 of your customers since August of 2006.
I even own a 2nd phone line that I have been using since approximately 2002
Most recently I had inquired with Verizon Customer service about upgrading my cell phone from a BlackBerry to a Droid Maxx (for one of my accounts)
My first inquiry was with a Verizon Rep on the Verizon Online Chat on February 16, 2014. I told her that I wanted to upgrade my cell phone from a BlackBerry to a Droid Maxx, and I inquired about my Unlimited Data Plan. She said I would “not” lose my Unlimited Data Plan even if I upgraded to a Droid Maxx. I also asked about a Hot Spot, and she said that would be “included in my Unlimited Data Plan” at no extra charge.
I called Verizon 611 later that same evening and talked live with a Verizon Rep, again asking and confirming the answers to the same questions. I also asked about “throttling” if I went beyond a certain usage on my data plan, if I upgraded to a new cell phone. He told me that I would not be limited to certain speeds and bandwidth, no matter how much I used my cell phone since Verizon does not throttle their customers’ data speeds (since Verizon had received so many complaints in the past for throttling, so they do not do that anymore). He also said there would “not be an issue with upgrading to a new cell phone and keeping my current data plan.
A few days later, as I looked further into upgrading my device, and trying to make a final decision, I again called Verizon 611 – Customer Service. But this time the Verizon Rep that I talked to contradicted the other two Verizon Reps info because he told me that I would “lose my unlimited data plan” if I switched to a new cell phone. He also said if I made any changes to my plan, I would lose my Unlimited Data. He said there would also be an additional charge for a Hot Spot. I asked about bringing on a 2nd person to my plan, and keeping Unlimited Data on one of the phones, while having a 2nd data plan package for the other phone for the additional person. He told me the Unlimited Data Plan would only apply to the Original phone on this account and the original phone number. But if I added a 2nd person/phone to my account they would “not” have Unlimited Data since the new (2nd phone) was not grand-fathered in to this current plan that I had with Verizon.
Finally I decided to go in person to visit a Verizon Store. When I went into the Verizon Store at Jantzen Beach, North Portland, Oregon, the Rep I talked to said she had been with Verizon for almost 8 years. She said all of the info that the other “3” Verizon Reps had given me was “not” accurate. At this time, I learned that “ANY/ALL changes to my plans would immediately make me lose my Unlimited Data Plan. And the ONLY way I could keep this plan, would be to buy my own cell phone (at full Retail cost) and have it added to my account. And that if I tried to add a Hot Spot, it would cost additional money outside of my data plan. Also if I tried to add a 2nd person/cell phone to my existing account that I would immediately lose the Unlimited Data Plan. I was not allowed to change my cell phone#, add any additional user or cell phone, or upgrade my device without losing my Unlimited Data. She also said maybe I was told something different by the 611 Customer Service Reps because they have authority to make changes or exceptions to plans, and that normal Verizon Store employees do not have authority to make the same changes.
My complaint and question to Verizon is…..WHY do all “4” Verizon Reps have different explanations, advice, rules, etc…when it comes to something as simple as upgrading to a new device and wanting to keep my current plan? To me, the rules and explanations should not vary day to day, and depending upon who I talk to?
I was originally an AT&T Customer prior to 2006 and I switched to Verizon. This is my first real experience with HORRIBLE customer service and deception from Verizon!
IF I had made any changes when I initially or immediately after I inquired via the Online Chat, I would have LOST my current data plan! And then to tell me that I need to go out & buy my OWN phone at FULL Retail price If I want to keep a plan that I’ve had for years now!!!
How much money have I already paid to Verizon in Monthly usage charges since 2006 (for almost 8 years now)??? And you want to reward me for this loyalty and being a Long time customer by cheating me out of my current plan, or trying to deceive me with false promises that I won’t lose the plan? And then when I finally do want to upgrade, you will take that plan from me? And even after being a customer for 8 years with one account and almost 12 years with my 2nd Verizon account (that I listed at the beginning of this letter), you won’t even offer to give me a free device or a discounted device for renewing my plan? NOW I need to buy my own phone if I want to continue on with my current data plan?
None of this makes sense, and I have now been told “4” different versions of rules, exceptions and Plan change policies by 4 different Verizon Reps! They ALL work for the same company --- Verizon Wireless --- so they should ALL have the same answers and rules, right? I really feel nobody is being honest & upfront with me about this, and I am seriously considering moving back to AT&T Wireless. As at this point, Verizon wants to do nothing to reward me for being a long-time customer. I’m beginning to feel that the goal here is to deceive me and cheat me out of my Unlimited Data plan.
What can you do to make this right? I know you must have record of the Online Chat and also you record 611 Customer Service calls too? How can you explain why all “4” of your Reps have different rules and explanations for Verizon phone plans?
If I do not receive an acceptable response to this letter, you can count on me moving back to AT &T Wireless. I will also tell all of my Friends & Family that are currently with Verizon about this negative experience. In the past I have encouraged others to move to Verizon Wireless, but now I no longer feel that is good advice for anyone.
My boyfriend who “almost considered” switching his service to Verizon, is now seriously considering the integrity of Verizon. He works in Information Technology with large corporations and will also pass this story on to his business associates.
I look forward to your response and explanation. I feel that after my long term loyalty as a Verizon Customer, I deserve much better treatment and honest answers from Verizon.

cheralin333 wrote:
I find this all very interesting that the 3 responses I got to this post are ALL defending Verizon jacking around a long time customer. I would almost venture to guess that Verizon hires people (probably in India & Pakistan) to read their forums and defend whatever they do to their customers. How do I become the bad person for wanting good customer service? How are they in the right for trying to be deceitful. None of their Reps had the "same story or info." NOW I have 3 responses from "supposed PEERS" or other customers in the Verizon Community. But instead of rallying with me as a customer all 3 are posting comments like they "work for Verizon." And even Ann's response contained info that I already had in my original post. And this last post from pherson knocks me for not being loyal?? I have been loyal for over a decade but why would I kiss up to anyone that is trying to make me take it in the shorts??? I'm convinced you are all making minimum wage from Verizon to read their forums and defend their ridiculous practices. Go find a real job.
No one is "defending" Verizon. We are telling you that
A) No one from Verizon corporate will see you post
B) Even if they did they are not going to change policy because 1 customer or a few or 1000 or 10,000 threaten to leave.
So there is no point to your rant. It was waste of time. The people you intended it for aren't going to see or care. Also the FCC, FTC, BBB, etc etc are also a waste of time. The only thing you can do that you have power over is to speak with your wallet and go elsewhere. That would be FAR more productive than what you've done here. I still don't get how people think that because they made a post on a messageboard they can change things. Like people haven't been complaining about this for literally the last 620 days. How's that worked out so far?
Oh and I SHOULD report your post that is full of insults. Next one I WILL. How is that for a threat?

Why am I getting flooded with calls from a deactivated verizon wireless number?

Im not a verizon customer, but after spending several hours on the phone with their customer support to no avail, Im turning to the community for help.
The past two days Ive been flooded with calls from verizon wireless numbers in MO (mostly 636 area code). I try answering, no response. I call back, and after ringing twice I get a prerecorded message - "The verizon wireless number you're trying to call has been changed, disconnected, or is no longer in service", even when calling back seconds of the original call. Occasionally a voicemail is left, and its nothing but exactly 5 seconds of silence.
This is getting very frustrating, since its almost constant. Im averaging 4 calls an hour between the hours of 10am and 9pm, with a couple up until 11pm. I have no idea whats going, and its getting quite irritating, and Im burning through minutes checking and deleting all the voicemails.
Just for reference, some of the numbers are -
>Phone numbers deleted<
And they all give the same verizon message when called.
Any ideas or suggestions are great.
Message was edited by: Verizon Moderator

Your device may have this option:
If I get an annoying call, I will add them to my contact list as Spam and block the number on my device. The call will go straight to VM and funny, a message is never left.Problem Solved.
Also I agree with Jim, if this is a new number for you, just have it changed.

IPhone 4S a mobile operator Verizon Wireless

Good day!
I live in a country of Russia in Moscow. Bought the iPhone 4S hand (not in the store) I was told that it is blocked by the operator Verizon Wireless, I used the Russian services official unlock cellular operator. After unlocking I have a SIM-card of Russian operators. But when I turn the phone, I asked to enter a Billing Zip Code and SSN owner rooms (removed). Contact the owner I have no opportunities. Communicated with the Apple store they said that locks the phone they don't see. Maybe you can help me? Many thanks in advance!
Private info removed as required by the Terms of Service.
Message was edited by: Admin Moderator

Hi Melon12,
Russia sounds fantastic! Congrats on your iPhone 4S purchase. I see that you have put in a lot of work and effort to use your new device. We do not unlock an iPhone 4S for global use unless the device is currently activated on the Verizon Wireless Network. I apologize for any inconvenience and Have a great day!
Thanks,
PamelaF_VZW
Tweet us @vzwsupport

New Verizon Wireless Community

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