Verizon Wireless is excited to introduce a New $50 Prepaid Unlimited Talk, Text and Web offer!

The new $50 Unlimited nationwide offer will round out the Verizon Wireless Prepaid portfolio, allowing us to offer a Monthly Unlimited price plan to current and new customers with a new or previously purchased basic prepaid PIB device (Phone-in-the-Box).
Customers can choose from a large selection of incredible basic devices such as:
Samsung Gusto, LG Revere, Pantech Caper, ZTE Salute, LG Accolade, Pantech Jest and the Samsung Intensity II, pending channels eligibility.
Now, more than ever, Verizon Wireless Prepaid customers have more choices in plans and devices on America’s most reliable network!
For more information on the $50 Unlimited Talk, Text and Web prepaid plan, click http://www.verizonwireless.com/b2c/plans/?page=prepaid

Go to Launching Mobile Web from the home screen nad press up on the Directional Key to laucnh your phones brower. The My Verizon screen will appear,9 I know on the Daily plan there is a 99 cdent WEB charge per day0 so it might be free with the monthly plan. Press to select WEB 99 cents. The VZW Today screen will appear and then your phone will be online.  This method does not include Data (that part I'm not really sure about, maybe someone on this site with a 50.00 plan can help with that part. Are you using a Basic Phone? This is what it says on the information page.
Per-Minute Rate After Allowance: If you have sufficient balance for your $50 Monthly Access, get unlimited calling, messaging and
Mobile Web for 30 days. If you don’t have the enough funds to cover the monthly access, you will be charged 25¢ per minute, 20¢
per text, 25¢ per picture or video message, and 99¢ per day for Mobile Web.

Similar Messages

  • Verizon Unleashed: $50 unlimited talk/text/mobile web for feature phone coming soon?

    Verizon Unleashed is a rumored new Verizon prepaid wireless plan featuring unlimited talk/text/mobile web for only $50 a month.
    We do not know when it is coming but what is believed to be known is that :
    It will be for "feature phones" or non smartphones only.
    It will probably take advantage of Opera Mini as a way to enhance the web experience.
    All non smartphone Verizon prepaid phones may be eligbile for the plan.
    Here are some leaked screenshots of it:
    http://www.unwiredview.com/2011/04/08/verizon-may-soon-introduce-a-50-per-month-unlimited-prepaid-plan/
    It is unknown if and when it will be released.

    As I understand it this plan is currently only in parts of Florida and Southern California for now.    I'm hoping it rapidly spreads to the rest of us.

  • New Talk, Text and Web prepaid plan question

    Evening!   I have a reeeally old Verizon prepaid (FreeUp) account, and an old Verizon Motorola E18 phone.  
    I also have a current balance of $271.00   If I upgrade to a new phone and the new $50. Talk, Text, and Web monthly prepaid, will I lose my current balance, or will it transfer to my new plan?  
    thanks!
    ssandee

    As longas you keep your same phone number the balance will be transferred over. Thats the way it is with the Daily Prepaid and also is you transfer over to a contract they will carry the money over on the contract as a credit. No refunds.  You can call customer service to veriify this at 1-888-294-6804

  • New Iphone4 Shows Preview of Texts and Chats

    Everytime I get a text or chat, it shows on the screen as a preview. I have the passcode on and have turned off the notifications. Is there a setting or an app to download that prevents them from automatically showing up or a way to block them so I can view them later.

    Are the Pop-ups from a third party application maybe?
    I know that ones like eBuddy and IM++ Pro gives a preview of messages.
    Go into them and that may solve your problem. Sign out of them rather than staying online?
    Let me know how that goes?>

  • Verizon Wireless iPhone 4 FAQ

    Frequently Asked Questions:
    Two models available:
    Apple® - iPhone® 4 16GB Mobile Phone (Verizon Wireless) - Black
    Apple® - iPhone® 4 32GB Mobile Phone (Verizon Wireless) - Black
    When was the Verizon Wireless iPhone 4 made available at Best Buy®?
    Thursday, February 10th, 2011.
    What is the pricing for the Verizon Wireless iPhone 4 at Best Buy®?
    $199 for the 16GB model and $299 for the 32GB model. A two-year agreement is required with a new activation or qualified upgrade.
    Full retail price is $699.99 for the 16GB model and $799.99 for the 32GB model.
    Verizon is not offering an early upgrade promotion.
    Was there a pre-order available for the Verizon Wireless iPhone 4 at Best Buy®?
    No. Units were sold on a first come, first served basis. No reservations were accepted.
    What plans are available with the Verizon Wireless iPhone 4?
    Standard Verizon Wireless plans. All iPhone 4 subscribers on Verizon Wireless will be required to subscribe to a $29.99 monthly unlimited data plan.
    Is the Verizon Wireless iPhone 4 available for ordering on BestBuy.com?
    In store pickup orders are accepted on BestBuy.com.
    How do I know if I qualify for the discounted pricing if I am an existing customer wanting to upgrade?
    Existing Verizon Wireless customers may check their eligibility here: http://www.bestbuymobile.com/upgradechecker
    If I have existing iOS software applications from an iPhone or iPad, can I sync them with the Verizon Wireless iPhone 4?
    Yes, you may use iTunes to sync as normal.
    Can I use my existing iPhone from AT&T on a Verizon Wireless account?
    No, the two phone versions use different cellular technology to communicate with the network.
    Can I keep my phone number from another wireless network?
    Yes, check the number portability here: http://bbym.us/VZWPort
    Accessories:
    There are subtle differences in the design of the Verizon Wireless iPhone 4 due to an antenna redesign. Therefore, existing iPhone 4 accessories may not fit the new design. Accessories available for the iPhone 4 in our stores will be labeled accordingly. Please see a Best Buy Mobile associate for details.
    Will my existing power and data cables for the iPhone 4 remain the same?
    Yes, this has not changed.
    Will my existing screen protector or screen protectors made for the AT&T iPhone 4 work with the Verizon Wireless version?
    Yes, the screen dimensions have not changed.
    Will my existing case or cases made for the AT&T iPhone 4 work with the Verizon Wireless version?
    It might attach but will not be an exact fit. We will have cases available for the Verizon Wireless iPhone 4.
    New accessories that will fit all versions of iPhone 4:
    2023379
    Griffin Technology - Elan Form Shell for
    Apple iPhone 4 (Verizon Wireless) - Graphite
    1974688
    Rocketfish™ Mobile - Soft Gel Case for
    Apple® iPhone® 4 (Verizon Wireless) - Black
    Existing accessories that will fit all versions of iPhone 4:
    1288863
    iFrogz - Luxe Case and Ozone Earbud
    Headphones for Apple® iPhone® 4 - Red/Black
    1288845
    iFrogz - Luxe Case and Ozone Earbud Headphones for Apple® iPhone® 4 -
    Red/Black
    1039355
    iFrogz - Case For Apple iPhone 4 - Red/Black
    1040147
    iFrogz - Case For Apple iPhone 4 - Blue/Black
    1288854
    iFrogz - Luxe Case and Ozone Earbud Headphones for Apple® iPhone® 4 -
    Pink/Silver
    1258523
    iFrogz - Luxe Lean Phase Case for Apple® iPhone® 4 - Clear/Slate
    1258587
    iFrogz - Luxe Lean Phase Case for Apple® iPhone® 4 - Clear/Mulberry
    1258541
    iFrogz - Luxe Lean Phase Case for Apple® iPhone® 4 - Clear/Azure
    1258514
    iFrogz - Luxe Lean Phase Case for Apple® iPhone® 4 - Clear/Lime
    1155475
    Incase - Slider Case for Apple® iPhone® 4 -
    Black
    1155439
    Incase - Slider Case for Apple® iPhone® 4 - White
    1155615
    Incase - Slider Case for Apple® iPhone® 4 - Gunmetal
    1155679
    Incase - Slider Case for Apple® iPhone® 4 - Dark Mauve
    1155402
    Incase - Slider Case for Apple® iPhone® 4 - Grape
    1155457
    Incase - Slider Case for Apple® iPhone® 4 - Ink
    1155466
    Incase - Slider Case for Apple® iPhone® 4 - Blueberry
    For all cases that fit the Verizon iPhone 4, click here.
    Apple, the Apple logo, iPhone, and Multi-Touch are trademarks of
    Apple Inc. TM & © 2010 Apple Inc. All rights reserved. BEST BUY, the
    BEST BUY logo, the tag design plus the BEST BUY MOBILE logo are
    trademarks of Best Buy Enterprise Service, Inc. TM and © 2010 Apple Inc.
    All rights reserved.
    The iPhone 4 on Verizon Wireless retails for $199 for 16GB model and $299 for the 32GB model with a new or qualified upgrade with two-year agreement.
    Jacob|Web Planner | Best Buy® Corporate

    I am not a techy, but I am usually able to describe to the support people the exact conditions under which errors occur. Why this issue that we are both having, as common as it is (do a search and you will see it everywhere), is not common knowledge is beyond me.
    To review my situation: If I was hooked to a Wi-Fi connection, I had no problem receiving or sending emails from my Time Warner account. Once I disabled the Wi-Fi switch on iPhone (as if I were out of range, traveling) and tried to send a message with my TW email account, I got the error message that it "could not identify" the server and then the email would go to my outbox.
    I think I have found the answer after about an hour on the phone: a call to Time Warner who eventually urged me to call Verizon about outgoing server settings, a call to Verizon who told me that the problem was with TW and their settings, a call again to Time Warner, and finally I received a call from Verizon tech support to make sure I got my answer from Time Warner! The short answer is: Time Warner has an issue/limitation (Perhaps with the 3G network?)
    *The second call to TW revealed what Verizon support suspected....YOU NEED TO BE ON A WI-FI TO SEND EMAILS VIA TW. No problem ever receiving--just sending.* I hope this sheds some more light on your situation. Not a major deal for me, (I'll probably use a gmail account), but it is good to know WHY something does not work. All parties were helpful and patient at least.

  • Verizon wireless before phone calls

    Is there a way too turn off the feature that gives a voice alert saying "Verizon Wireless" before placing or receiving a phone call?

    Try Settings > Sound and uncheck Roaming Tone

  • Verizon wireless shady business practices

    TIERED DATA AS A CHOICE FOR NETWORK OPTIMIZATION-what a jokethe only thing that optimizes is their bank account.very flawed theory,if every one is connected trying youse their monthly dats allotments the way the network is currently designed performance decreases as more and more users connect until the network is useles as itcis in some of the bigger cities where they are scurrying to activate AWS to eleviate the stress on on the 700mhz frequency currently being used.
    Solution:
    Tiered speeds like a normal isp uses.there is only so much spectrum available.create speed tiers so nobody's device is conflicting with anyone else's.
    Hypothetical situation as I don't know the real numbers but network engineers do and could convert to working numbers:
    Tower capability:60mbps down/20mbps up unsaturated saturation begins at 1000 connections.once saturation begins performance decreases.
    To prevent saturation the following speed tiers could be created and data caps comparable to dsl/cable:
    Dedicated internet devices(tablet,usb modem,mifi,etc)
    20mbps down/5mbps up $120/month
    10mbps down/2mbps up $60/month
    5mbps down/1mbps up $30/month
    150gb cap with coverages billed at $10/20gb
    Smartphones-i spent a fair amount of time at a friend's house and there was virtually nothin that I couldn't do on his 6mbps dsl connection so in my opinion here are smartphone pricing options:
    Bring back the nation wide plans same pricing as it was fair(except for add a line pricing below),not every one needs unlimited talk/text
    Data pricing would be the same with each additional line added at 50% with the highest speed choice at full price.data usage is shared between all users and usage cap is increased by 20% per line on family plan
    Nation wide talk n text 700 minutes unlimited messaging-$80/month
    Smartphone 1-20mbps choice-$120(150gb of usage)
    Line 2-10mbps choice-$30(increases usage to 180gb)
    Line 3-5mbps choice-$15(increases usage to 210gb)
    Line 4-20mbps choice-$60(increases usage to 240gb)
    Up to 10 lines
    This is just an example of what could have been.if tiered speeds have worked all these years for land isp services why won't they for mobile isp services.the cellular network recognizes our devices buy the mobile number and can be programmed to restrict speeds accordingly.this is the fairest solution for both sides

    That is because the people editing the comments don't necessarily know anything about Verizon services, plans or business practices. They are simply forum moderators, not CS reps. Not everyone is capable, proficient or qualified in performing all tasks, or even allowed to do so.
    For example, when you go to the emergency room at your local hospital and someone is emptying the garbage while you are waiting to be seen, you could just as easily say "nice of them to have time to empty the garbage but don't have time to see me" when in fact the person emptying the garbage does not have a job which includes "seeing" patients. You most likely would not even like the outcome if THAT person was the one to diagnose your condition.

  • New Verizon Wireless Community

    Verizon Residential and Verizon Wireless each now have their own individual, dedicated communities. We are excited to bring you a new Verizon Wireless community to enhance your online experience.
    By creating dedicated communities, each community will have additional space to offer you more content and functionality. We can offer you new categories and bring in new subject matter or break up existing content into more specific subjects for you to reference more easily. At the same time, the communities will only be a "click" away from each other.
    Below are answers to some of the questions we anticipate might be top of mind for you.
    Why did Verizon Wireless and Verizon Residential become 2 separate communities?
    As a Community Only user, can I still post to both the Verizon Residential and the Verizon Wireless ...
    I want to post a message to the Verizon Residential Community, but I can't sign in to post.
    If my password is changed on the Verizon Wireless Community, will I have to change it on the Verizon...

    Will someone please tell me how to get to the Wireless Forum, Prepaid, Phones and Devices etc. I have gone round and round with the site that wants me to sign up AGAIN and I can't since I'm already signed into the Forums. This site is so screwed up.  I have logged onto the New Community Site and the New News Central etc. I just want the wireless forum sites. I found this site accidently so I hope I can find my way back here.

  • About My New Apple iPhone 6 Plus 128GB from Verizon Wireless

    I Bought a New Apple iPhone 6 Plus 128GB at BestBuy Store the other day & i'm Still with Verizon Wireless & I Bought The Mophie Battery Pack with it.
    I Had an Apple iPhone 5 64GB Before but I Upgraded.
    but I Do have a Problem with it just 1 problem but i think it can be fixed ???
    Every Time or Sometimes I Get a Notification Alert on My Apple iPhone 6 Plus 128GB it makes a Charging Noise & it even does that when i have The Phone outside or in My Pocket so is there a way to fix that??? or is it The Mophie Battery Pack??? just wondering??? or do i got to get a Replacement for 1 of the 2 or Both?????????

    I DID remove a lot of Crashing App's & Updated & Restarted & Shut Down my Apple iPhone 6 Plus 128GB & it kinda Fixed the problem, i think after another Update I Won't have that problem anymore.

  • New York Customers - Do not go to the Verizon Wireless on 57th and 6th Avenue in Manhattan!!

    Hi, everyone.  I am a Verizon Wireless subscriber for years now and am extremely knowledgeable in terms of Wireless Technology, CDMA/GSM networks, ESN numbers, etc. Basically, everything that a Verizon Wireless employee should know.  In any case, I did not know where to complain about a specific VZW store, so I decided to do it here and hopefully help some people avoid problems at this store if they are in the area.  I have been to the 57th Street and 6th Avenue store on several occassions, whether it was for an upgrade, inquiries, swapping phones with a friend, tech support, or just browsing.  Whenever I enter the store, there is usually an employee there to "greet" you; although their greet is nothing more than "Can I help you?" with a less than enthusiastic tone.  I will give below just a few examples of why I hate this store:
    1) I went there a few weeks ago because I had a upgrade on 1 of my 5 Family Plan lines.  So, I walked in and was taken over to a computer by the Manager.  He asked me what kind of phone was I looking for.  I told him that I wanted the iPhone 4.  He told me, "Well you know that the iPhone 4s is coming out soon, right?"  I said, yes I knew that but for now i wanted the iPhone 4.  I asked him about the return policy on the phone (which I already knew thoroughly), but just to make sure, and he explained that a customer has 14 days to either return or exchange the phone without penalty, aside from paying the $30-something restocking fee.  So I said, ok, great I will take the iPhone 4, and if for some reason I choose to exchange it for the iPhone 4s within those 14 days I will do it.  Then he tells me, "well, no, in fact, we don't want you to do that.  That's why I am asking you now.  If you return it or exchange it, that's money that comes out of my paycheck."  I couldn't believe he said that.  For one, I don't understand how exchanging comes out of his paycheck, perhaps returning it, but either way, that's not my issue.  Verizon Wireless has created a return policy for a reason and I should be able to do whatever I want without comment from a snotty employee regardless, as long as I am within the polcy's limit.  To sum that up, I basically made it seem that I wasn't going to change it and that I just wanted the iPhone 4.
    2) In regards to the above story, I eventually ended up returning the device, all while avoiding this nasty manager I dealt with, and picked up a iPhone 4S at another Verizon Wireless Store.  This brings me to my next ridiculous story.  So, one of my other lines had an iPhone 4, which I then upgraded to an iPhone 4s.  Now, I had an extra iPhone 4 so I decided to sell it online.  I finally found someone who was interested in purchasing from me, and asked to meet me at my nearest VZW store, which happens to be the one down the block that I spoke of above.  He wanted to meet there in order to ensure that the ESN was clean.  So, we meet there, walk in, and we are "greeted" and asked what we wanted.  He says he would like to check the ESn of the iPhone to make sure that it is clean (not on the lost/stolen list) and can be activated withour a problem.  She looks at him as if he had 6 heads and asked again what exactly he wanted.  He repeated "I would like to check if the ESN on this phone is clean so it can be activated."  She continues to stare at him as if he's crazy then says "Oh, I see, you mean like if its stolen or something?"  He said yes and she replied fairly nastily "Oh, well, we don't have that information here, (which is a lie) you gotta call Customer Care on one of these phones."  So he says "Uh, ok, thanks."  She goes to get the number to VZW Customer Service which, I already know by heart, although I told the guy, just call 611 from one of the handsets.  In any case, it ended up being clean (obviously) after speaking with a rep on the phone, and we went on our way.  
    These might seem like trivial issues, but remember that these are only 2 specific examples.  Almost every person in that store has an attitude.  Also, the story is fairly busy, so you will more often than not, be spending a fair amount of time there, waiting and waiting, even though there will be 20 employees on the floor, but only 5 working.  I have been a VZ Wireless subscrtiber for a long time and have never had a complaint about service or even the telephone Customer Support Center.  But when I walk into a store, I feel as if they should be working for "me" and other customers and should at least have basic knowledge of Verizon Wireless policies, phones, plans, etc.  And I know, you all may think, well just go to another store, but for me it is conveniently located and I shouldn't "have to" go out of my way just to get basic things done.  There have been times when I've walked in there, that I really don't want to deal with VZW anymore and just take my business elsewhere.

    bnjr86 wrote:  There have been times when I've walked in there, that I really don't want to deal with VZW anymore and just take my business elsewhere.
    I  wonder if another provider would really be much different?  Read some of the other carrier forums - seems to be the same story everywhere.
    I'm not disagreeing with you - I've found that I am usually more informed about Verizon policies and procedures than some of the reps in our local store.

  • Verizon Wireless False Advertising on Family of 4 More Everything Plan

    I am trying to take advantage of the heavily advertised $160 family plan for 4 lines 10 GB of data.  I have 4 lines and have upgraded my data to 10 GB.  I need to be enrolled in Edge to get the $25 discount per line to actually get the deal.  Three of my lines are technically not yet eligible for an upgrade.  However, there is a well documented Early Edge Open Enrollment option of which I meet the criteria.  I will paste the criteria below.  My remaining phones were all purchased well before 11/13/13.  The offer is open until 6/30/14.  Whether I try online, or calling Verizon, or going to a VZW store, I am told that even though it appears I meet all the requirements, my lines are not tagged as Edge Eligible and there is absolutely nothing they can do about it. My account is in good standing.  The manager at the store thought it may be due to my being enrolled in One-bill combined billing with Verizon FIOS.  I have since disabled that option so I am on separate billing from each. Still no luck. This is no way to treat customers, Verizon!  You plaster an offer all over television, all over the internet, your web site, and when a customer goes to take advantage of it, the customer is denied the option for no reason and no ability for any of your workers to go into the system and correct the issue.   As it turns out I will probably just wait for my upgrade date so I can keep my phones and sell them on eBay which will be better for me in the long run and worse for you since you won't get my old phone.  For anyone reading this, I have 2 Motorola Razr Maxx's and 1 iPhone 4S.  I can easily sell these for $200+ each on eBay so if anyone is thinking of doing Early Edge, you are better off waiting until your upgrade date and keeping then selling your phones.  For me it means $600+ in my pocket but more importantly $600 less to Verizon which is what they will resell them for.  Verizon, you are too big and too inflexible.
    What is Early Edge Open Enrollment?
    Early Edge Open Enrollment is a limited-time option to participate in the Verizon Edge program. You can get your choice of the latest smartphone sooner than you would under a traditional 2-yr contract.
    If you’ve had your current phone since 11/13/13, you may be eligible to purchase a 4G LTE smartphone through the Verizon Edge program. You’ll pay for your phone in monthly payments.
    To be eligible for Early Edge, you must meet all the following:
    Be eligible for Verizon Edge
    Have had your phone since 11/13/13 or longer
    Return your phone in good working condition*
    The Early Edge Open Enrollment option will be available 2/13/14 - 6/30/14.
    Note: You must return the phone that was on your line at the time you placed your Verizon Edge order, and it must be returned to Verizon Wireless within 14 days of receiving your new phone. If you do not, you may be charged a non-return fee of up to $200.
    Last Modified: April 11, 2014

    Thanks mrniceguy for educating me.  I am well aware of the benefits of the edge plan or I wouldn't be trying to enroll. I am angry that they won't let me enroll early and they do not honor the terms of the program equally for everyone. But as it turns out it is the early enrollment that is not a good deal because you have to turn your phone in.  Once your normal upgrade date comes you get to keep your old phone and sell it.  Same deal, pay $25 a month on edge and get $25 back on your plan whether you go early or wait till the upgrade date.  I wanted to go early because I was excited about getting a new phone.  But after being turned down repeatedly and thinking it through, I thought it better to trash Verizon for their policy and point out that patience is better because you get to keep your phone if you wait.  So if I do the math as you say I can either pay zero for the phone on edge and give them my old phone, or I can wait and pay zero for the phone on edge and then pocket $200 per phone that I will sell on eBay.

  • How is it impossible to change the shipping method when Verizon Wireless is the one who screwed up?

    Verizon Wireless doesn't have an email address because they know they'd get inundated with their many dissatisfied customers. I used to say "I love Verizon Wireless!!" now when people ask why I'm still with Verizon I say, "Better the devil I know than the devil I don't." And that's what almost everyone I know says!!! Why are we paying for terrible customer service and terrible policies!!! Don't they get enough money from us without having to treat us like garbage?!?!?!
    Anyway, this is a bit of a rant, and I just hope someone sees it who can try to effect some change, although I doubt that's possible.
    I know this is probably not the best way to resolve my issue, but I've been on the phone with customer service for over an hour, and I don't have time to go through the proper channels to leave feedback that I'm not sure even gets reviewed.
    I ordered a new iPhone 5c on March 31st, through a promotion where I got the 32GB for free. Wonderful promotion, I was very excited, it worked out very well for me. I entered my credit card information to pay the $30 upgrade fee, which, quite frankly, should be illegal, and Verizon Wireless should be ashamed of themselves for charging customers to continue being customers. But that's a battle for another day.
    The iPhone 5c was on back order and was guaranteed shipped by April 18th. I'm a tax accountant, so it works out well that I was super busy and not staring at the mailbox during those 18 days. But every now and then I checked my order status and it was never updated with FedEx. So I was a little concerned. On Friday, April 18th at 6.06 EST, I called in and spoke with a woman who assured me nothing was wrong with my order, and by the time the weekend was over, I should have an updated status. I asked her to review it carefully because I was concerned that I hadn't received any kind of update. She said there was nothing in there to delay my order.
    Cut to Tuesday, April 22. I was perturbed, but not alarmed that I didn't have my new phone. Until my mother reminded me that she was getting my old phone, and her grace period ends on Friday, when she needs to either reconnect a phone, or start paying for service again, with or without the phone. So I called Verizon to find out what was going on.
    The $30 charge didn't go through, so they never sent my device out. There is no reason the charge didn't go through, I have confirmation that I entered my card information correctly, there was over $2,000 in that account. So nothing on my side was amiss. Nobody at customer service can figure out why the payment didn't process. And nobody has the authority to expedite the shipping of my new phone. Ashley had me on hold for over 10 minutes while she conferred with a supervisor. Then she hung up on me. An accident, I know, but she didn't try to call me back, or text me to give me a callback number (which I've been told is an option).
    So I had to call back in and explain this all over again to a new representative who was unable to transfer me to Ashley. And Ashley didn't put her correct inner email on my call record, so the new rep couldn't contact her. The new rep said all she could do was take the $30 payment, and then send my phone out. I was understandably upset at how I'd been hung up on, and previously lied to by the rep on Friday the 18th. But the rep insisted there was nothing she could do to expedite the shipping of my phone. I asked to speak to a supervisor, waited almost 20 minutes, which I understand.
    The supervisor gets on the phone, and insists there's nothing she can do to expedite the shipping of my phone. Even after I explained the whole story, she still couldn't do anything. Because I chose normal shipping when I ordered the phone, they couldn't change it to overnight shipping now without cancelling the order. But if they cancelled the order, then I wouldn't be eligible for the promotional price, since that promotion had ended. I find it hard to believe 1) that there is **nobody** at Verizon Wireless customer service who can contact the warehouse and ask them to overnight a shipment and 2) that there is **nobody** at Verizon Wireless who could cancel my original order, create a new order with overnight shipment, and then waive the price of the phone to be in line with the promotion/sale.
    I find it equally impossible to believe that in special circumstances, you can't forward the stock request to a store near me so I can pick up in person.
    And then, to make matters even more fun, the supervisor I was on the phone with told me I had to order asap, because the shipping cutoff had passed 15 minutes before, and there wasn't even a guarantee that my phone would be shipped out at the end of the day. So instead of getting my phone a week later than I should have, I'd be getting it over a week later than I should have. To further compound my anger and frustration, when I called Verizon on March 31st to ask a question about my update, I sat on hold for a few minutes and was transferred and then hung up on. So I was hung up on twice by customer service, and that still didn't get me what I wanted.
    Now, I know these are first world problems. But if consumers keep letting themselves get pushed around by the big monopolies who don't care about my $75 a month, then it will just get worse.
    Ask yourself: Would you stay with a company who treated you the way I was treated above?
    If you made it this far, thanks for reading.
    Sincerely,
    Soon to be a Former Verizon Customer

    I think most Verizon customers feel the same way:/  I was chatting with Verizon for over 2 hours and they still wouldn't help me.  Verizon Wireless and their customer service is TERRIBLE!!  I do not know why they still have customers.  I upgraded to the iPhone 5S end of December 2013.  I spent over $250 for the brand new iPhone 5S and only had it for 3 mos before I started having problems with it.  It is now June and am on my 3rd iPhone 5s.  This 3rd phone is having issues already, which will make it the 4th phone since I upgraded and the 3rd replacement refurbished phone they sent me.  I called today asking for a new phone.  I do not want any part of the iPhones anymore with as many problems as I have had.  I spoke to 3 different representatives, and none of them would help me.  I still have a year and a half at least left on my contract, so they are going to let me go through god knows how many more iPhones before my contract ends. They basically stated that if I wanted a different phone I have to pay full retail price for a new phone or else be stuck with replacement iPhone 5S' for the next year and a half.  Verizon is worthless!!  I'm thinking I'm going to switch carriers.  I spent so much money on a brand new phone when I upgraded and only had the new phone for 3 mos....that's just ridiculous and unfair and Verizon won't replace it with another brand new phone. I am stuck with refurbished iPhone 5S'. 

  • Problems with Verizon Wireless BlackBerry Tour BlackBerry OS 4.7.1.61 update:

    Problems with Verizon Wireless BlackBerry Tour BlackBerry OS 4.7.1.61 update - I was anxious to download the update to see if it addressed the sticky trackball problems and the low volume issue when using a blue tooth device. However, in the process of updating my BB Tour yesterday, the install stopped on the 8th out 12 updates. After a couple of 'retrys', the BB error message on the desktop came up which instructed me to: i) disconnect the device, ii) restart the computer. iii) restart the loading process and, iV) restore my data by loading the loader back-up file using Restore. Unfortunately my Tour was left without any software and the Desktop manager couldn't recognize it. The error message on the Tour was 503. Called Verizon Wireless tech and bottom line, the only fix is a new Tour, which they're sending me. Anyone else having issues with the update? Also, does it address the trackball and blue tooth issues?

    I had issues with the trackball and had to have my Tour replaced.  I was told this model does not have a removable trackball so the entire phone has to be replaced.  My current one is working OK but does stick a bit.  Seems to get worse over time.  My wife's tour is newer and so far she is not experiencing the problem.  Have not experienced a problem with the Blue Tooth volume.
    I have another issue with this upgrade that I am wondering if anyone else has seen.  My wife has the Tour as well.  She was prompted to do the upgrade and went through it.  It appeared to work except it blew out her Contact Alerts.  When we put them back in we can no longer get the sound to play when she receives an SMS message in her holster. Vibration works but doesn't do any good when it is in her purse.  Phones calls, calendar alerts, alarms all work in holster.  As soon as we delete the contact alert the default SMS alert will play in the holster.  If she takes her phone out of the holster the Contact alert will play.  My phone is still running 4.7.1.40 and this function works fine.  I am thinking about trying to put her's back to my version if possible but not sure the best way to go about this 

  • Home Phone Service via Verizon Wireless needs some SERIOUS rethinking!

    Has anyone else signed up for home phone service over Verizon Wireless?
    Here in LA, they offered a $19.99/month deal using the wireless service - a box provides the service, and you plug your home phone in. The service is adequate, but somebody forgot to think about how home phones work. I tried to get my billing set up through my bank, and after getting no notice for three weeks, I got a message in my email box that my bill was delinquent, and I owed a late fee. I had tried to set up the billing via My Verizon, but could never get a password to work. I finally got a phone number to call, and they sent me a new password via text message - to a home phone with no text capabilities. After hearing and seeing nothing for another two weeks, I called again, and they told me they'd sent the message. I had to remind them that this was a home phone - no texts. So they offered to send me a letter with a new password, within 7-10 ten days. It arrived two weeks later, and didn't work. Each of these phone calls took about an hour, and I still didn't have a connection.
    I put the bills (now up to two delinquent cycles) on my credit card, just to bring thins current, and got one more password. This time I called BEFORE trying it, and with the assistance of a more determined tech, got an ID and password combination to work. I can now see my bill. I still don't know if the autopay will work, and I have no idea if there's any way to get a notice that the bill wasn't paid.
    I cancelled my AT&T service because of its cost, but at least its billing worked. Verizon has some serious rethinking to do about how it's billing system works for home users. And they didn't lock me into billing hell for two years.
    The topper is, today, I got a notice from Verizon that I've been delinquent in returning a refurbished instrument I never received, billed to a phone number I don't have. And of course there's no phone number to call to straighten it out. 

        Hello KeyGroupGJ!
    Wow, Im sorry for all the issues you have had with the Home Phone Connect service! I'd really like to assist you. You mentioned that there is no number to call to get this straightened out. No worries, there is no need to call us, since I can reach out to you. Please send me a direct message with your name, your mobile number, and a good contact number for you. I'll be happy to assist you!
    Christina B
    VZW Support
    Follow us on Twitter @VZWSupport

  • Open Letter to Verizon Wireless

    Dear Verizon,
         I have been a loyal customer of yours for about 11 years now.  You have been my only cell phone service carrier since I was 16 years old.  You have been able to keep me with you because of your customer service and your coverage areas.  However, I feel that we have just grown apart these last few years.  .
         You see, though your service fees have always been higher than the competition.  I was always able to justify the expenditure because of your excellent coverage, unlimited data plan, and excellent customer service.  There was a time when my phone was broken and I was still months away from getting an upgrade, but you allowed me to do so anyway.  That is great customer service.  I cannot tell you how many times I have been out in the middle of nowhere lost, yet still had service to use the GPS to guide me back home.  That is excellent coverage.  In addition, your unlimited data has provided me with access to the internet and netflix when I could not afford cable which has been extremely valuable.
         However, I just do not think you love me anymore Verizon.  It all started a few years ago when you decided you did not want to provide your customers with unlimited data.  I was able to upgrade my phone to 4G and was still grandfathered in, so you didn't hurt me too much.  Then, you decided that you were not going to honor grandfathered data plans with phone upgrades, which stung all the more.  Now, you have decided that you no longer love me by throttling the data for those of us who are still grandfathered in.  You say it's not throttling, but let's call it what it is, throttling.
         I spoke with your customer service (which as I mentioned has always been 5-star), and I was trying to see what I could do to lower my monthly bill.  To my dismay, I found that I have only two options: 1) upgrade my phone and receive a new 2 year agreement, or 2) buy a new phone with Verizon Edge, either upfront of have my payments spread across 20 months, and pay roughly the same amount as the 2 year agreement price.  Both of these options will cost me roughly the same amount of money that I currently pay.  In addition, I asked if I could keep my existing phone and get the cheaper Verizon Edge plan, but I was told that is not an option.  In essence, to continue to do business with Verizon, I will be forced to pay for a product I don't necessarily need.  I feel like President Obama is in charge of your company now, requiring everyone to buy what he mandates.  There's no freedom of choice, and as a son of a Veteran, I truly value freedom.
         You see, up until now I have been able to justify your high prices for service, coverage, unlimited data... but I just cannot be in this relationship anymore.  I know you've tried to woo me back with "Unlimited nationwide calling and text messaging."  The truth is, I've never used more than 100 minutes on the phone, and I already paid a premium to have unlimited text messaging... and I was ok with that.  To be perfectly frank, what I'm saying is that your new plans suck and add absolutely no value to me.  In fact, I would say your new plans have much less value to me now than before.  I get much less than I had before (as I stated, your "unlimited nationwide calling" adds absolutely no value to me), and my rates will not go down, it's baffling.
         I just wanted to let you know that I will now be acquiring internet, a much cheaper plan with another carrier that has unlimited nationwide calling, text messaging, and enough data to satisfy my needs, and a carrier that provides coverage where I need it.  I will be getting all of these things for less than I am paying you now (and less than I would have to pay with your new plans).  So I guess what I'm saying is that I am breaking up with you.  It hurts me, but I know you care more about your bottom line than customer loyalty, and I can understand that.  I am a proponent of capitalism.  However, I am also a believer in free markets, and I believe (and I think other long-time customers will soon find out) that you now offer an inferior product based on price.  Because of your short sighted plans to raise revenue when the overall economy is down, you will hurt yourself more than you will help yourself in the long run.  I am only telling you that because I care.  It has been a good ride, but I must now leave you before you lure me back in with false hope of ever getting better.
    Sincerely,
    Paul H.

    Amen to this wonderful letter!!!  I have been with Verizon wireless FOREVER!!!  They were wonderful---key word being WERE!!   I can't count how many times & ways I contacted Verizon 2 weeks prior to my phone upgrade date---only to be told each time that I could not upgrade 2 weeks early (my phone at the time was deemed useless).  Had to wait for THE date.  Well, I went to a Verizon store several days before THE date and surprise..... the salesman let me upgrade my phone!!  He could NOT believe that the phone reps or computer "chat" reps would not allow me to upgrade!  Well, I did the upgrade for myself and my son (Samsung S4 for me and S5 for my son).  I almost passed out when the salesman told me how much I owed!!   What shocked me was the "line activation fee" for the 2 phones we purchased!!   WHAT??!!  Line activation fee???   The lines were already activated!!  OMG Verizon----- you are getting to be just as bad as Time Warner Cable!!!

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