Nightmare ordering Bt Infinity!!

At the moment im on adsl broadband, I only get 1-2meg line which is pants as the estimated was at least 4! An engineer came out and couldnt find any faults. He asked me if I was interested in Infinity as it is at the cabinet in my street but im not connected. I have rang up numerous times now to order. Each time I am told yes I can have it but have to wait 48hrs till the system updates as its a new house/line. So far BT have never rang me back to re-start the order! The firsI rang was 24th Jan! Can any mods help with this please.

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
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Similar Messages

Ordering bt infinity

how do i get to actually speak to someone at bt about ordering bt infinity without having to talk to that ridiculous automated answering service.
if it wasnt bad enough having to go through all the different menus, but now having to actually say why your calling ect makes me feel sick and i simply hang up.
worst thing you have done in my opinion , please get rid of it.
never thought id be asking to go back to the menus but it seems i am.
unless of course bt did something extroadinary and introduced a phone service where you would ring and an actual real life person answered it 1st time , but hey , technology isnt there yet is it ?

Ratty2012 wrote:
jemmasugden wrote:
As my post has already said
i want to order bt infinity
i want to speak to a human about it, how do i speak to someone without having to speak to a machine 1st?
thats my problem
You can order it online using the following link: http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25633&s_intcid=con_in...
That's not what he asked...
Try 08007830056
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

Just ordered BT Infinity

Hi All
Just ordered BT Infinity option 2 package 40mb down 10mb up. Speed checker estimated 39.5 down, and the full 10 up. Reading through the posts on here I am slightly anxious about what to expect. I download heavily, game often and stream on a regular basis. Moving from o2 where I have been getting 24mb down, but only 700k up. I understand a lot of people won't post on here, if their service is running fine. The cabinet has just been activated as well, so hopefully no teething problems. Activation is for the 5th of december, so hopefully all goes to plan. Already thinking of changing the router though!
Any tips or recommendations to get the best out of this service (other than keeping the engineer who'll be coming to do the install happy)
TIA

ianm42 wrote:
toekneem wrote:
ianm42 wrote:
toekneem wrote:
I have to disagree with that.
So my advice is to use the Openreach modem Until you are sure that there are no problems with your connection.
I have to disagree with that.
My neighbour never waited more than 1 minute with his 2750, the BT installer hadn't even got back to his van when he plugged his 2750 in, settings already verified using my Infinity connection and got 40Mb/s down 8Mb/s up and has done ever since.
Got profile 17a straight off as well.
If he had an unstable connection and on day one had replaced the modem, he would not have known where the problem lay.
Actually he did have an unstable connection about a month after installing, rate changed all over the place, really obvious with 2750 status page, ending eventually with no connection one evening.
Traced to flooded manhole in street. Once drained and connections replaced the Infinity was back to 40/8Mb/s again. I know why my connection next door was not affected, as years ago I suffered dropped ADSL, traced to water in pipe to my house so BT filled the pipe to my house (both ends) with a silicone plug. So I assume the water now was going to his house
Phoned BT one evening and a man came out and had fixed it by 8:30 next morning. BT man didn't seem at all bothered non BT equipment as being used.
Please carry on, i see there is no point in going on with you.
Goodnight
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Ordering BT Infinity (Lead Times)

Hello,
I am renovating my new property and I am planning to move-in in around 6 - 8 weeks. I am led to believe that lead times to get a BT infinity engeneer in to install the broadband is around 2 - 3 weeks.
I am happy to order it as soon as possible but my questions are:
1) How far in advance can you book an engeneer?
& 2) When does you contract start? Am I required to start paying for the services from the date of the order and therefore id so will I be required to pay for 1 1/2 months or does the contract start when the broadband is installed and up and running?
If anyone can help me with these questions I would be very greatful.
Cheers
Paul
Solved!
Go to Solution.

Hi Batchy and welcome,
It's best to place the order a few weeks in advance so if there are any problems we can get it sorted. The contract will start as soon as the service are up and running.
Cheers
David
BTCare Community Mod
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Thinking of ordering BT Infinity

Hi.
I am thinking of ordering the BT Infinity broadband and phone package though am having serious doubts over the use of throttling.
I have emailed support and got the reply...
"We cannot answer this question until your broadband has been activated."
I tried the Live Chat option and all they said was "No we don't". Then when I challenged them and said that iin the T&C's it said BT did throttle P2P appsm, they then hung up.
Really, really awful customer service so far BT!
Can anyone confirm whether BT throttle or speed manage...
Spotify
Steam
Online Gaming
Iplayer and online video/audio streaming
Many thanks.

flimbo wrote:
Hi.
I am thinking of ordering the BT Infinity broadband and phone package though am having serious doubts over the use of throttling.
I have emailed support and got the reply...
"We cannot answer this question until your broadband has been activated."
I tried the Live Chat option and all they said was "No we don't". Then when I challenged them and said that iin the T&C's it said BT did throttle P2P appsm, they then hung up.
Really, really awful customer service so far BT!
Can anyone confirm whether BT throttle or speed manage...
Spotify NO
Steam NO
Online Gaming NO
Iplayer and online video/audio streaming NO
Many thanks.
The only throttling is when using P2P protocols at peak times eg. 1700 to 0000
and weekends as stated in BT's T&C's
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Ordered BT Infinity but....

.....it says the following under "Your appointment"
"We will contact you shortly to re-schedule your appointment, if you wish to contact us regarding this, please call us on 0800 800 150."
, i have called the number and the person speaking said the original appointment time was available and left it as the same day.
Not sure what else i should do any advice please ... ?

The order status is "on track" despite me getting an email saying -
"BT here, we called you today as your original appointment has been cancelled, please call us to confirm a new appointment for installation of your BT Infinity"
i also got a phone message saying the appointment had been cancelled, because bt infinity will now not be available untill december.
the open reach website has my exchange as accepting orders "Sandal = SAUID - MYSAN" and is listed on the "accepting orders" PDF aswell. i suppose it could just be my area where they are not accepting orders but i find that strange as all the cabinets have been built for months.
Putting my number into the infinity checker shows that infinity has changed from available to 31st december.
Other FTTC providers such as sky still show it as available and probably havn't updated their info yet i guess.

Ordering either Infinity or Total Broadband

I will be looking to get broadband ASAP and was wondering how long will infinity take compared to normal broadband? Will it depend on my area and how busy it is?
Thanks

Hi
Do you know for certain if you can get Infinity?
Have a check HERE//
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If I have solved your Issue please click the "Mark as accepted solution" button.

Infinity Order - BT Fail - terrible way to do busi...

Bit of backstory first, feel free to scroll down the the ### to read my problem
I have been eagerly waiting for Infinty to increase the speeds i currently get through my BT line (all be it through BE broadband).
The date for the service in BRIDGEND was pushed back several times, which is kind of understandable when upgrading so many exchanges and cabinets. When I decided to check last week if the date had been updated for my area, I was delighted to find out that I could order Infinity the next day !
I placed my order online when the clock struck midnight the Infinty option became available for my telehpne number and i placed the order. I followed it up the next day with a MAC code from my current provider, which I phoned through to BT.
On my account page, the order was all set up - I had an engineer visit booked for Thursday 17th March and my equipment was on its way. As the Appointment had been made I booked the day off work and waited in excitement for my new world of internet use !
### Fast forward to today (Tuesday 15th March) ###
My Homehub and Infinity kit (2 cables) arrived this morning - Great. Checked my order online to double check all is well, only to find that it now stated the folowing on the engineer appointment seciton of my online order page:
Your appointment is no longer required, as our engineer can connect your line without requiring access to your premises. The engineer will work to connect your line at the exchange.
This was news to me as I thought you needed an engineer to visit to install the Infinity equipment and socket in the house?
I phoned customer services and after a while on hold I was told that there was a problem with the appointment system so BT had cancelled my order completely (without notifying me).
I was told by a nice Scottish lady (im sure they use Scottish people because of their nice soothing accents!) that they was a "fault" on the order and I would have to wait 48 hours and they will call me back and start the order all over again.
This will of course place me at the back of the queue (i was probabaly the first customer to order in my area as i logged on at midnight on the availability date in the area).
I was told the engineer would not be visiting me on Thursday at all and I should now wait 48hours to "see where we are then".
OK so faults happen, I accept that. And they need to be fixed. But heres my problem with the way BT are handling this:
The fault is with the APPOINTMENT SYSTEM (according to nice Scottish lady) - not on my line, not at the exchange, not with the little green cabinet on my road, but with BT's appointment system.
So, instead of keeping my alotted timeslot (for which i have booked time off work), BT have cancelled not only the appointment - but my Entire Order ! And instead of, calling me when they saw a problem, they put a note on my order syaing "Your appointment is no longer required, as our engineer can connect your line without requiring access to your premises. The engineer will work to connect your line at the exchange."
Terrible! So they wont bother to pick up the phone and pass it through to their engineer to keep to my timeslot, they have instead cancelled my order (which, by the way, i would not have been aware of if I did not check my order screen online today - no phone call from BT), and I now have to wait 48hours before i can start the whole process again and cross my fingers that the appointment doesnt get spit out again 2 days before my next appointment (which could be in a few weeks time by now).
So in brief, If you order BT infinity, and are given an appointment, and then their appointment system goes a bit wobbly be warned:
BT Have no contigency for when this happens, their system cancels your order outright (although still sends you a home hub), and you are told to wait 2 days before ordering again and hope the same thing doesnt happen.
Rather than calling their engineer to explain the problem and to ask to continue with the visit anyway (as there's no fault on the line) they cancel your order, dont bother to tell you they have done so, and inform you via your order page that your infinty will be connected at their end (which it wont - it cant be).
So for those returning to BT, in the hope that such a large company would have better procedures and engineer visit appointments system would be reliable, think again.
The grass isnt always greener.
(PS If you want to complain about their poor appointment system, when they cancel appointments without telling you - you are told you cant complain until you place the order again - laughable)

Hi spellstar
Yep happy to help you out.
Could you drop me in an email please with your BT account and telephone number along with a link back to this thread.
Just send using the contact us form in my profile under the 'about me' section and mark FAO Craig please.
Thx
Craig
BTCare Community Mod
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New BT Infinity order - still pending

Hi,
I ordered BT Infinity 2 on Tuesday (5th), I'm migrating from another broadband provider and already have a BT line.
When I ordered I provided my MAC and was quoted an activatation date of 12/02/2013.
So far I've no further contact from BT after the initial order confirmation email received on the 5th.
I'm fairly sure nothing will happen on the 12th now, I just tried ringing BT but they didn't really say much. Tracking the order online via the order reference number just says it is pending and they can't display the order details.
Does anyone have recent experience of ordering BT Infinity 2 to share? What exactly is the activation date when ordering meant to mean?
Thanks

Ratty2012 wrote:
rpn wrote:
Hi,
I ordered BT Infinity 2 on Tuesday (5th), I'm migrating from another broadband provider and already have a BT line.
When I ordered I provided my MAC and was quoted an activatation date of 12/02/2013.
So far I've no further contact from BT after the initial order confirmation email received on the 5th.
I'm fairly sure nothing will happen on the 12th now, I just tried ringing BT but they didn't really say much. Tracking the order online via the order reference number just says it is pending and they can't display the order details.
Does anyone have recent experience of ordering BT Infinity 2 to share? What exactly is the activation date when ordering meant to mean?
Thanks
The activation date is when you get Infinity installed as an engineer will install it for you.
My activation date was 2 days after my install.
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

New BT Infinity order... Order tracking fails

Hello,
I ordered BT Infinity this afternoon, as my cabinet went live this Saturday. I gave my MAC code to the BT rep on the phone, and everything went smoothly. I have an engineer booked for 1st November between 8am-1pm to install Infinity and get everything sorted.
My only problem is that the rep said I could track my order at any time through the BT order tracking page, but it doesn't work with my reference number. When I type my reference number in to the "VOL011" box, and my postcode, I get the following error:
Order not found
The order details you have entered were for a cancelled order, which we are unable to display.
This could be due to one of the following reasons:
You no longer require the product or service associated with your order and have cancelled this yourself after discussing and agreeing with a member of our team
Our suppliers are unable to fulfil some of the requirements of your order and we will be contacting you shortly to discuss this in more detail with you.
If there is a problem with your order please be assured we will contact you directly to discuss this further. For any other queries, please call us on 0800 800 150
Opening hours are 8am to 8pm Monday – Friday, 9am to 6pm – Saturday/Sunday.
Should I be worried about this? The BT rep said I will receive my Infinity equipment on the phone on the 28th October, along with documentation of my new contract with BT. I really want this to go smoothly, as I have been looking forward to getting BT Infinity for literally over a year. I am aware that the order screen is probably just glitchy - as much of the BT member pages are at times, but I would very much like a member of the forum staff to check over my order and make sure that it's all progressing well. My tracking reference is useless, and it has got me worried! I only ordered the product 8 or so hours ago, so I'm hoping this is just a minor error with the website, and my order hasn't actually bee cancelled (especially after I went through all the effort of signing up over the phone).
Any help the Admins/Mods could provide would be much appreciated.
Regards,
Tim
Solved!
Go to Solution.

Hi Tim
I reckon by tomorrow (Wed) the Bt system should have sorted itself, if it hasn't there is no harm in ringing BT.
The VOL part of your order number indicates an order made over the phone.. so maybe even though the sales staff type the order as your speaking to them I suppose the system may take a while to synchronise things compared to an order made over the internet...
waffling a bit here am I not
If after phoning you are unhappy or worried then the way to get help from the BT Forum mods is to fill in a contact form obtained by clicking on one of their names.
Here is a form you can use http://bt.custhelp.com/app/contact_email/c/4951
Normally will contact you within 72hrs but it will depend on their workload... they will make contact.
Edit... I wonder if you've ordered a telephone line as well as Infinity?
This can cause a problem. Some people have had Infinity installed on the same day as the telephone line is installed others have problem with the line being installed but infinity cancelled or delayed.
It shouldn't happen I know but sometimes it's a problem.
On a further point I recommend you ask the engineer to mount the Openreach Modem on a wall. it's cooling vents work better that way.
And if your planning on using Infinity over a wireless connection then wireless "n" gives you the best speed.
It's easy to change your PC/laptop if your on wireless "g" you just plug a wireless "n" adapter into a spare USB socket.
Info on identifying wireless g or wireless n HERE.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

New Infinity 2 order HELP!!

hey there, I have just ordered BT Infinity 2 fibre with phone (evening and weekends unlimited) and i'd just like to know the process as I have had an email to say my line will be swapped from Sky on 3rd Feburary 2014 and THEN Infinity 2 will be ordered?
I am abit concerned about the credit check as I have only recently paid off all of my debts.
Has the credit check already been done at this point or is it done when Infinity 2 is actually ordered after my line activation?
As if I actually failed the credit check Sky have emailed me to say my package with them will be cancelled on the 3rd aswell and the broadband switched off upto 10 working days later.
Thanks in advance for your replies!
Adam G

Hi adamguk,
The credit check is normally complete after the intial order is placed however I'll be happy to double check the order for you.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

New Infinity order advice

Hi,
We've recently placed a new order for Infinity and received the following email:
Regarding the order for Fibre service VOLxxxxxxx. We are contacting you to advise that the order has gone for a Survey. Since the external work is scheduled for 09/12/13, please check to see if a box has been fitted to the outside of your property. If not, then it is extremely unlikely that the installation appointment on 18/12/13 would go ahead. We will inform you if this is the case. Apologies if this causes you any inconvenience. Regards, BT.What does this mean and what should we expect? Are there likely to be any issues? We live in first floor flat. Thanks for any advice.
Solved!
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It will look like this it is unlikely to be there until the date mentioned in your post it can be white or Brown
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New Infinity order

Hey just a quick question, placed an order to switch my telephone line and broadband to BT from a full Sky LLU package. Today my line switched over successfully, can anyone tell me when the order for Infinity 2 will be placed? and how long it takes once the order is placed? as Sky have told me Sky broadband will be removed in 10 days.
Thanks. Adam

Because it is Infinity 2 that you have ordered you will need an engineer visit to install it. It will depend when they have an engineer appointment available. If you contact BT on 0800 800 150 they should be able to answer your question.

BT Infinity Order and INstallation Delay

Here is my sad story of BT Infinity order. For four weeks now I do not have any internet at home due to this problem with BT. Original meant ot be installed on mar 27, but still no update luck.
BT Order History:
* MARCH 13, 2014 – Today ordered BT Infinity 2 package over the phone. BT has informed that package installation date is 27 March 2014. A BT’s technician will visit on MARCH 27, 2014 anytime from 1-6 PM. I let SKY know to stop my broadband by MARCH 27, 2014. SKY has said it will close the broadband on MARCH 29, 2014 and the connection will stop within the next 10 days.
* MARCH 27, 2014 – Took a day off from work as the technician would visit. Unfortunately no visit from BT technician. No message from BT to inform me about this. Called BT after 6PM and was told that there was a problem with my line which would be sorted on APRIL 1, 2014.
* APRIL 1, 2014- Received an SMS from BT stating that BT would get in touch with me on 03/04/2014 and requested not to call them as BT would be unable to provide any update before that date.
* APRIL 3, 2014 – No contact from BT as stated on the last SMS. I called BT and was told that I would get an update from the Engineer team on APRIL 5, 2014. SKY broadband connection is now gone. BT landline is now connected.
* APRIL 5, 2014-Called BT. Still no update. More promises of calling me back and keeping me updated.
* APRIL 7, 2014 – Called BT, no new update. Sent a complain email to BT.
* APRIL 8, 2014 – BT replied to my complain email stating “there is a few issues with my connection at the local exchange….Someone from the Order Team will be in touch with you today anytime, until 8pm, to discuss this further and make a new appointment for you.” No one from the Order team called me on that day.
* APRIL 10, 2014 – Replied to BT’s email reply querying about the order and me not being happy. There was a call from BT today on my mobile, but I was at work and did not take the call. I called BT help and was told that BT left an SMS with the note that there are further delays till 15/04/2014. I have not received any SMS, only the call. Replied back to BT stating that I am not happy with the service.
* APRIL 15, 2014 – Called BT. No update. However I have been told to check back tomorrow as the engineers will leave a note by 8pm today.
* APRIL 16, 2014 – Called BT to check if any update is available. BT told me to that next update is on APRIL 17, 2014. Requested BT to SMS or email me with an update. Another promise made by BT.
* APRIL 17, 2014 – Called BT helpdesk, not very happy today. I was informed that my broadband order needs to be cancelled by BT for whatever reason and the system is showing the order’s status ‘pending cancellation’. The helpdesk person promised that I would be updated by email or sms by 18/04/2014.
* APRIL 18, 2014 – No update from BT. Sent a replied to BT’s last email requesting an alternate broadband connection in BT’s cost till the local exchange issue is resolved.
* APRIL 19, 2014 – Talked to BT helpdesk (Sohail). He checked the engineering team’s log and found that a next review date of 28 April 2014 is set for this order. He confirmed that the issue with the local exchange has been resolved. My order is in a ‘pending cancellation’ process. Ideally cancelling an order should not take that long. According to Sohail, these are the things going to happen now:
-   On Apr 22 current order will be cancelled.
-   On Apr 23 new order will be made by BT.
-   On Apr 23 BT will update me with new information, possibly new appointment date.
According to Sohail, in the best case scenario this should be done by the end of April.
* APR 23 2014 – called BT helpdesk. Also received an email and sms from BT that there would be an update on 28/04/2014! My guess (and hope) that the message is related to the original order. Ideally this order should now be cancelled by BT. Called BT Helpdesk - according to helpdesk, I will be informed about my order on 28/04/2014 from a Level 2 department (Not sure what that means though).

* APR 24 2014 - Posted it to BT's forum moderator via NeilO's profile.
Recieved a phone call from "Susan". She is now taking the ownership of the issue. She is going to find out what is happening with the order. She is expecting to get back to me by today in 2-3 hours time. Recieved email from Susuan. The order will now be cenclled on 25/04/2014. Susan will create a new order and will try to expedite it.
APR 25 2014 - Recieved an email from Susan. The current order may get cancelled by today. However it will not happen before 4PM today. Susan will create a new order on 28/04/2014. A definite date will be given on that day.
APR 28 2014 - Update from Susan. She is still waiting for the broadband Order Management team to close off the order so that new order can be issued.
Another update from Susan - The Openreach suppliers have raised a Bridge case to close the current order. Their target fix time is 05/05/2014. replied to Susan stating I am not happy with the progress and asked for alternative adsl broadband connection until BT fixes the issue.

BT Infinity Order Frustration!! Still waiting for ...

Ok, so I found out I could receive BT Infinity at the beginning of this month. I had line rental with another provider but quickly agreed to change and go for the Infinity Option 2 and Unlimited line rental package which was placed on 3rd January 2012.. I was told both services would go live on Weds 18th January and an engineer would attend my property between 1pm and 6pm. The home hub arrived in good time and I received notification yesterday that the phone line service had successfully changed over. Everything was going great and the next stage was for the engineer to attend. I received no phone call throughout the day but patiently waited. It reached 6pm and noone had turned up to my discust! I quickly rang up the BT help line and explained what had happened. After the call centre communicated with another department I was then told for whatever reason the engineer due to do the install had only received the job at 6pm which was when he was finishing and was the end of the timescale for what I had been allocated! I had no option but to accept this excuse but found it rather bizarre that this could of happened after it had been planned in over 2 weeks before! Anyway, I was then promised an engineer the following day for the morning and that I would be set as high priority and would definitely receive a phone call from the engineer shortly before attendance. The following day arrive and guess what, another no show! However I did receive a phone call late morning from the call centre explaining that I could not even receive Infinity in my area?? Or rather because I hadn't been with bt's line rental service for any length of time?? I struggled to understand what I'd been told? I challenged this and said if this was true then why was my order accepted in the first place?? After discussing this, the woman then went to speak to someone and came back to say we would able to get infinity but couldn't promise anything and another appointment would need to be arranged, and so would need to call back when this had been done. Later that day I couldn't wait any longer not knowing what was going on! I checked online on my bt account to find no order then existed?? I decided to give bt another call, I was told I'd be able to receive a strong strength infinity connection and could sort out another appointment right there and then. I was given the date next available which is tues 31st jan. I am now hoping the engineer does turn up this time! I have since logged back into my account and there is now an order existing for the correct date but instead of it saying my order is for infinity as before, it says 'your order - bt total broadband Option 1'?? This is what I currently have and am wanting to upgrade from this to infinity! I rang bt again and was told it says that because that's what broadband I'm currently on and would be getting infinity. I don't understand why it would say in my order though this and not infinity?? Can someone please double check this for me as I don't fancy it being wrong and an engineer turning up to find he didn't think he was installing infinity and then wouldn't be able to do it this delaying further!! Help!! It's so frustrating!!

ORDER UPDATE:
Infinity Engineer arrived today for the install, and everything went smoothly! Pleased everything finally got sorted
However, I have checked my speeds and they aren't all that great! ...
I was and am estimated to be able to get Infinity at around 35.8 MB Download and 6 MB Upload speeds on my line (I have checked again tonight on the broadband availability speed checker for new bt customers).
I have just done a speed test on speedtester.bt.com/ using a wired connection with only the one web browser page open, no other applications/programs open as instucted.
The results are as follows:
5092 KBPS Download
6399 KBPS Upload
'Acceptable download 12000 - 5524 kbps
IP Profile - 5524 kbps'
The upload speed is good, but surely I should be getting alot more than 5 MB download speeds?? The download speed test bar shows red and says a further test (3) is required which involves changing the broadband username and password to a default example given and resubmitted but I can't seem to figure out how to do this?
Can somebody help?
Thanks

Nightmare ordering Bt Infinity!!

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