No free BT Broadband installation

As suggested on this forum I am starting a new thread.
My Mother, took a Broadband package on moving into a new premises and too has been charged £130 for installation. She is in receipt of a letter confirming the installation and charges which was -£130. I raised a query with BT by email and she received a call back saying that the installation should never have been free!! Where do I go with this now.
She was charged a total of £210 for the installation payments to May 11 and the remaining bills from her previous address. I did note that the customer no on her BT broadband package differs from the last bill sent. My Mother is in her late 70's and is easily being fobbed off by BT customer service.
Any help gratefully received
Solved!
Go to Solution.

Hi Dean78,
Please don't use a different email address otherwise we'll end up picking the emails up and double-handle! If your email's there we'll definitely get to it, don't worry.
I did check by searching with the email address you used to register on the forum though and I can't find anything from you - if you used a different email address can you PM it to me and I'll take a further look for you?
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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I have asked a moderator to provide assistance, they will post an invite on this thread.
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Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
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This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
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It says meyKey2 is type "keyEntry" not privateKeyEntry..but i hv followed steps which were mentioned.
To give you details , I have executed listing command and appended its output below:
Please find output of following command
keytool -list -v -keystore webconkeystore.jks -storepass webconkeystorepassword >> output.txt
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Keystore type: jks
Keystore provider: SUN
Your keystore contains 5 entries
Alias name: intermediateca
Creation date: Nov 3, 2009
Entry type: trustedCertEntry
Owner: CN=VeriSign Trial Secure Server CA - G2, OU=Terms of use at https://www.verisign.com/cps/testca (c)09, OU="For Test Purposes Only. No assurances.", O="VeriSign, Inc.", C=US
Issuer: CN=VeriSign Trial Secure Server Root CA - G2, OU="For Test Purposes Only. No assurances.", O="VeriSign, Inc.", C=US
Serial number: 7e3bb784bbc654abd2b8d677ecc394a8
Valid from: Wed Apr 01 05:30:00 IST 2009 until: Mon Apr 01 05:29:59 IST 2019
Certificate fingerprints:
     MD5: 71:13:D9:3A:CD:21:F2:EE:9F:59:17:8D:A6:F9:AE:14
     SHA1: BE:D1:D1:4E:25:A7:94:36:83:9E:4B:A7:CD:84:48:96:B7:0A:7F:B0
Alias name: rootca
Creation date: Nov 3, 2009
Entry type: trustedCertEntry
Owner: CN=VeriSign Trial Secure Server Root CA - G2, OU="For Test Purposes Only. No assurances.", O="VeriSign, Inc.", C=US
Issuer: CN=VeriSign Trial Secure Server Root CA - G2, OU="For Test Purposes Only. No assurances.", O="VeriSign, Inc.", C=US
Serial number: 168164a428ca12dfab12f19fb1b93554
Valid from: Wed Apr 01 05:30:00 IST 2009 until: Sun Apr 01 05:29:59 IST 2029
Certificate fingerprints:
     MD5: E0:19:F5:FC:C0:9A:13:0E:38:B7:BF:0D:02:40:D3:C2
     SHA1: 51:51:B8:63:8A:4C:1F:15:54:56:ED:37:C9:10:35:CA:D3:01:B9:36
Alias name: mykey2
Creation date: Nov 3, 2009
Entry type: keyEntry
Certificate chain length: 3
Certificate[1]:
Owner: CN=linuxbox04, OU=Terms of use at www.verisign.com/cps/testca (c)05, OU=Tech, O=TechProcess, L=Mumbai, ST=Maharashtra, C=IN
Issuer: CN=VeriSign Trial Secure Server CA - G2, OU=Terms of use at https://www.verisign.com/cps/testca (c)09, OU="For Test Purposes Only. No assurances.", O="VeriSign, Inc.", C=US
Serial number: 232d382baddef6a3734984950d3505dc
Valid from: Tue Nov 03 05:30:00 IST 2009 until: Wed Nov 18 05:29:59 IST 2009
Certificate fingerprints:
     MD5: F2:28:41:DB:58:F4:5B:F4:9E:14:A4:D1:C6:9A:54:FB
     SHA1: 39:87:00:98:45:D3:30:C9:58:0D:A5:30:73:9B:10:19:B9:77:D0:F7
Certificate[2]:
Owner: CN=VeriSign Trial Secure Server CA - G2, OU=Terms of use at https://www.verisign.com/cps/testca (c)09, OU="For Test Purposes Only. No assurances.", O="VeriSign, Inc.", C=US
Issuer: CN=VeriSign Trial Secure Server Root CA - G2, OU="For Test Purposes Only. No assurances.", O="VeriSign, Inc.", C=US
Serial number: 7e3bb784bbc654abd2b8d677ecc394a8
Valid from: Wed Apr 01 05:30:00 IST 2009 until: Mon Apr 01 05:29:59 IST 2019
Certificate fingerprints:
     MD5: 71:13:D9:3A:CD:21:F2:EE:9F:59:17:8D:A6:F9:AE:14
     SHA1: BE:D1:D1:4E:25:A7:94:36:83:9E:4B:A7:CD:84:48:96:B7:0A:7F:B0
Certificate[3]:
Owner: CN=VeriSign Trial Secure Server Root CA - G2, OU="For Test Purposes Only. No assurances.", O="VeriSign, Inc.", C=US
Issuer: CN=VeriSign Trial Secure Server Root CA - G2, OU="For Test Purposes Only. No assurances.", O="VeriSign, Inc.", C=US
Serial number: 168164a428ca12dfab12f19fb1b93554
Valid from: Wed Apr 01 05:30:00 IST 2009 until: Sun Apr 01 05:29:59 IST 2029
Certificate fingerprints:
     MD5: E0:19:F5:FC:C0:9A:13:0E:38:B7:BF:0D:02:40:D3:C2
     SHA1: 51:51:B8:63:8A:4C:1F:15:54:56:ED:37:C9:10:35:CA:D3:01:B9:36
Alias name: mykey1
Creation date: Nov 3, 2009
Entry type: trustedCertEntry
Owner: CN=linuxbox04, OU=Terms of use at www.verisign.com/cps/testca (c)05, OU=Tech, O=Techprocess, L=Mumbai, ST=MH, C=IN
Issuer: CN=VeriSign Trial Secure Server CA - G2, OU=Terms of use at https://www.verisign.com/cps/testca (c)09, OU="For Test Purposes Only. No assurances.", O="VeriSign, Inc.", C=US
Serial number: 353710f6c067ba67988004f2080eb4ac
Valid from: Tue Nov 03 05:30:00 IST 2009 until: Wed Nov 18 05:29:59 IST 2009
Certificate fingerprints:
     MD5: 3C:C7:B1:DB:BB:A6:60:34:08:31:88:90:AE:EE:CB:7B
     SHA1: 69:63:20:CB:BC:93:89:88:19:1F:37:C0:A3:EE:E5:50:5A:29:39:DA
Alias name: mykey
Creation date: Nov 3, 2009
Entry type: keyEntry
Certificate chain length: 1
Certificate[1]:
Owner: CN=linuxbox04, OU=Tech, O=Techprocess, L=Mumbai, ST=MH, C=IN
Issuer: CN=linuxbox04, OU=Tech, O=Techprocess, L=Mumbai, ST=MH, C=IN
Serial number: 4aefbcd1
Valid from: Tue Nov 03 10:47:05 IST 2009 until: Mon Feb 01 10:47:05 IST 2010
Certificate fingerprints:
     MD5: 51:E7:52:7A:AA:1A:F6:E1:72:3C:BE:EF:D7:BF:92:85
     SHA1: F3:7C:D2:18:2C:75:9D:A5:70:28:1F:3C:90:93:B9:E4:1F:57:3B:DC
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Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
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Solved!
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