No iframe possible after 10.8.5 update
I have a iframe on a webserver with content of my osx server. (works fine on 10.8.4)
after the update to 10.8.5 the iframe is empty.
Where I can tell my server to accept iframing to this webserver.
X-Frame-Options ALLOW-FROM
After stopping the WIKI services all iframes from my server are working fine.
Similar Messages
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After installing the latest update to itunes, and my ipod, I can no longer sync my computer and my ipod nomatter what I do. I have tried everything I know and can read. I am beginning to think it has something to do with the password that I changed, but I tried to change it back and nothing happens. Does anybody have any suggestions. I have been working on this for three hours and I can't figure it out? Apple is no help and it was their updates that messed the whole thing up.
Kathy295http://kb.mozillazine.org/New_messages_do_not_appear
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Macbook Pro running slow/(crawling) after 10.9.4 update
I paste in information on the system from EtreCheck below.
The Macbook is really crawling very slowly.
It may be a coincidence, but happened when I restarted after the latest software update 1st july from OSX 10.9.3 to OSX 10.9.4
Regarding How does it behave/How slow:?
Now, every task that may require the use of resources not recently used (menus, lists etc.) will take exceedingly long time. For example after the desktop appears with the top menu, it will take 3-4 min before any menus can be pulled down, same with dock, 3-4 min to show up. Clicking an app, 3-4 min before launches. Then after launched, some apps may run OK, for example Logic Pro.
When working in the Finder. Opening a folder may take 3-4 min, before the the file list shows. Then selecting a file - takes a minute before it gets hi-lighted. But is then fast to drag to an open folder on the backup drive. Copying a folder to a backup drive, is also fast.
Another example: It took two hours from logging in at this Forum, until getting here to post.!! (I'll read answers from another machine)
What I have done:
I have backed up with Time Machine,, in addition to manually backing up files.
I have ran Disk Utility and it reports the hard disk is OK. I have ran fix permission, only two were fixed. No difference.
I have reset the System Management Controller (SMC). No difference.
It is not a network problem, My network is fast and smooth with other devices,
I don't want to change hard drive 'just in case'. It fast to restore files from the backup. However
I have many licences apps and contents which will take several weeks to restore. I've done that before.
Is it likely that it is the hard disk that is failing without disk utility having a clue?
SYSTEM -INFO:
EtreCheck version: 1.9.12 (48)
Report generated 10 Jul 2014 12:06:30 GMT+2
Hardware Information:
MacBook Pro (13-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.8 GHz Intel Core i7 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software:
OS X 10.9.4 (13E28) - Uptime: 0 days 2:7:15
Disk Information:
TOSHIBA MK7559GSXF disk0 : (750,16 GB)
EFI (disk0s1) <not mounted>: 209,7 MB
Macintosh HD (disk0s2) / [Startup]: 749,3 GB (571,85 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information:
Seagate Expansion Desk 2 TB
EFI (disk1s1) <not mounted>: 209,7 MB
Seagate Expansion Drive (disk1s2) /Volumes/Seagate Expansion Drive: 2 TB (1,74 TB free)
Apple Computer, Inc. IR Receiver
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[not loaded] com.zoom.R16USBAudioDriver (1.4.0 - SDK 10.6) Support
[not loaded] jp.co.roland.RDUSB0127Dev (1.0.0) Support
Startup Items:
RDUSB0127Startup: Path: /Library/StartupItems/RDUSB0127Startup
Problem System Launch Daemons:
[failed] com.apple.msrpc.netlogon.plist
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
Launch Agents:
[invalid] entries
[running] com.zoom.R16DeviceManager.plist.svn-base Support
[running] com.zoom.R16DeviceManager.plist Support
User Launch Agents:
[failed] com.fastestyoutubedownloader.TrialExpired.GoldFreeFirstWeek.plist Support
User Login Items:
iTunesHelper
Internet Plug-ins:
FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
Flash Player: Version: 13.0.0.214 - SDK 10.6 Outdated! Update
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 537 - SDK 10.9
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
Flash Player Support
GR-55 Support
ZOOM R16ControlPanel Support
Time Machine:
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 697.84 GB Disk used: 165.26 GB
Destinations:
Seagate Expansion Drive [Local] (Last used)
Total size: 2
Total number of backups: 17
Oldest backup: 2014-07-04 07:43:35 +0000
Last backup: 2014-07-10 10:39:24 +0000
Size of backup disk: Adequate
Backup size 2 > (Disk used 165.26 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
0% hidd
0% WindowServer
0% RDUSB0127Setupd
0% SystemUIServer
0% Finder
Top Processes by Memory:
219 MB mds_stores
70 MB Finder
61 MB Safari
57 MB WindowServer
41 MB mds
Virtual Memory Information:
1.71 GB Free RAM
1.15 GB Active RAM
131 MB Inactive RAM
1.01 GB Wired RAM
255 MB Page-ins
0 B Page-outsThanks Melophage
You ask some (5) questions regarding the output of Etrecheck
Re #4 :"Have you tried uninstalling the fastestyoutubedownloader.com user launch agent, in case that’s causing a problem?"
Yes, now I have. Now it takes 40 min. from powerup to the login screen.!
My system report showed as I posted, before the removal:
"User Launch Agents:
[failed] com.fastestyoutubedownloader.TrialExpired.GoldFreeFirstWeek.plist"
I am ignorant about the matter. I too was surprised to find that item and the conspiracy deamon on my left shoulder had wild thoughts.
The app that generated the Launch Agent must have been FastestYouTubeDownloader.app,
It was downloaded as an app and no uninstaller. I think it was supposed to run fast the first week, and if you paid for it(upgrade license), it would remain fast or else work slowly. I tried it on one file and then threw it in the trash, as I would have no more use for it. But a nagging/promo dialog telling me the trial period was over came up 1st july, while the nagging came up I was notified (by appstore) that a new update of my system required a restart. I pressed that, my system was updated to 10.9.4 and after the update everything was slow. So the conspiracy deamon was whispering that maybe the app had made everything slow, by mistake, and not just the FastestYouTubeDownloader.
I really don't think so.
But I think the developers have to leave a mark somewhere to tell them that I have tried the software and maybe they have chosen the User Launch Agent for this? Then trying to remove it may just cause more problems, since it is not anything I should be able to do for obvious reasons.
I couldnt see what it was really doing from its content, it seems to me it should do nothing if the application was not found.
Re # 1 and #2
I have had these drivers all the time and not experienced problems with earlier versions of Mavericks.
Also, the ZOOM and the GR-55 is not connected.
Both had at least their own kernel-extension, a launch agent and a preference panel, but possibly more.
But I have now tried the Uninstaller that accompanies the GR-55 driver to remove it. It gave no improvements.
Re # 5
I have apperently two Flash Players, both have the same version number, one is outdated.?
Probably not good, but probably not my main problem(s).? I'm not using Flash often.
Re # 3
I have no idea, what the following listing
Launch Agents:
[invalid] entries
may refer to. In my HD/Library/LaunchAgents folder I only have
"com.zoom.R16DeviceManager.plist" the other entry in the report with same file name with added extension ".svn-base" I have no idea where is coming from.
I think this is not my primary problem though? even if I am curious where it comes from.
My Conclusions
Obviously with a boot time of more than 45 min doing diagosics and tests takes long time.
The Disk Utility verifies the disk as OK. Onyx verifies the disk as OK (mabe the same test?).
I think my maachine is just getting worse. There must be a serious problem, not just a fine tuning issue.
The conspiracy deamon on my other sholder tells me that Apple have decided its time for me to buy a new computer again :-) ,It would have been a good idea if not for the pain of reinstalling licensed software which will require a 2 week vacaition doing nothing but restoring, Possibly having to purchase new licences costing more than the computer. -
"No airport card installed" after 10.5.3 Update
Hello everybody,
after an obviously successful update to 10.5.3 on my MacBookPro the system doesn't recognize the integrated airport card anymore. Reboot or anything else doesn't solve the problem. Getting online is not longer possible via airport. Did anybody experience the same problem an found a solution?
Thanks in advance!Try these steps:
PRAM Reset
http://support.apple.com/kb/HT1379
SMC Reset
http://support.apple.com/kb/HT1411 -
Time Machine Disk borked after 2013-003 security update
I installed the 2013-003 update on the weekend, and conincidentally my Time Machine disk is now locked. I haven't installed anything else really, so this Security Update is the only change I've made in recent memory, which makes me think that it is the cause, or at least the exacerbating factor.
Background: I have a 27" iMac 3.4GHz / 16 GB (iMac 12,2) with running Mountain Lion 10.8.4. I have an external RAID array consisting of 2x 3 TB Seagate Barracudas in a Nexstar MX two-bay enclosure, with the enclosure hardware controlling the RAID. This has worked more or less flawlessly since last fall -- that is until this update. No raid errors from the enclosure -- as far as it knows the disks are in fine health.
After restarting following the update, I get a message that the OS has locked the Time Machine disk (my aforementioned RAID array) -- so I can read data from it, but I can no longer write -- I can no longer make backups. It mounted the disk, and suggested I use disk first aid to fix it, so I do.
Open Disk First aid, and set it to Verify. I get some strange errors. Don't take my word for it, here's the log:
2013-08-18 15:12:11 -0600: Disk Utility started.
2013-08-18 15:12:18 -0600: Verifying partition map for “JMicron H/W RAID1 Media”
2013-08-18 15:12:18 -0600: Starting verification tool:
2013-08-18 15:12:19 -0600: Checking prerequisites
2013-08-18 15:12:19 -0600: Checking the partition list
2013-08-18 15:12:19 -0600: Checking for an EFI system partition
2013-08-18 15:12:19 -0600: Checking the EFI system partition’s size
2013-08-18 15:12:19 -0600: Checking the EFI system partition’s file system
2013-08-18 15:12:19 -0600: Checking all HFS data partition loader spaces
2013-08-18 15:12:19 -0600: Checking Core Storage Physical Volume partitions
2013-08-18 15:12:19 -0600: The partition map appears to be OK
2013-08-18 15:12:19 -0600:
2013-08-18 15:12:19 -0600:
2013-08-18 15:12:33 -0600: Verifying volume “Term Meshern”
2013-08-18 15:12:33 -0600: Starting verification tool:
2013-08-18 15:12:34 -0600: Checking file system2013-08-18 15:12:34 -0600: Checking Journaled HFS Plus volume.
2013-08-18 15:12:34 -0600: Checking extents overflow file.
2013-08-18 15:12:34 -0600: Checking catalog file.
2013-08-18 15:13:08 -0600: Incorrect block count for file shutdown_time
2013-08-18 15:13:08 -0600: (It should be 1 instead of 0)
2013-08-18 15:13:08 -0600: Incorrect block count for file permStore
2013-08-18 15:13:08 -0600: (It should be 1 instead of 0)
2013-08-18 15:13:08 -0600: Incorrect block count for file shutdown_time
2013-08-18 15:13:08 -0600: (It should be 1 instead of 0)
2013-08-18 15:14:37 -0600: Incorrect number of thread records
2013-08-18 15:14:52 -0600: Checking multi-linked files.
2013-08-18 15:16:02 -0600: Checking catalog hierarchy.
2013-08-18 15:17:00 -0600: Invalid directory item count
2013-08-18 15:17:00 -0600: (It should be 89693 instead of 89695)
2013-08-18 15:17:02 -0600: Missing thread record (id = 9067450)
2013-08-18 15:17:02 -0600: Missing thread record (id = 9067458)
2013-08-18 15:17:02 -0600: Invalid directory item count
2013-08-18 15:17:02 -0600: (It should be 332226 instead of 332224)
2013-08-18 15:17:02 -0600: Checking extended attributes file.
2013-08-18 15:18:24 -0600: Checking multi-linked directories.
2013-08-18 15:18:25 -0600: Invalid parent for directory inode (id = 9067450)
2013-08-18 15:18:25 -0600: (It should be 19 instead of 18)
2013-08-18 15:18:25 -0600: Invalid name for directory inode (id = 9067450)
2013-08-18 15:18:25 -0600: (It should be dir_9067450 instead of temp9067450)
2013-08-18 15:18:25 -0600: Incorrect number of directory hard links
2013-08-18 15:21:13 -0600: The volume Term Meshern could not be verified completely.
2013-08-18 15:21:13 -0600: Error: This disk needs to be repaired. Click Repair Disk.2013-08-18 15:21:13 -0600:
2013-08-18 15:21:13 -0600: Disk Utility stopped verifying “Term Meshern”: This disk needs to be repaired. Click Repair Disk.
2013-08-18 15:21:13 -0600:
2013-08-18 15:21:19 -0600: Verify and Repair volume “Term Meshern”
2013-08-18 15:21:19 -0600: Starting repair tool:
2013-08-18 15:21:19 -0600: Checking file system2013-08-18 15:21:19 -0600: Checking Journaled HFS Plus volume.
2013-08-18 15:21:19 -0600: Checking extents overflow file.
2013-08-18 15:21:20 -0600: Checking catalog file.
2013-08-18 15:21:53 -0600: Incorrect block count for file shutdown_time
2013-08-18 15:21:54 -0600: (It should be 1 instead of 0)
2013-08-18 15:21:54 -0600: Incorrect block count for file permStore
2013-08-18 15:21:54 -0600: (It should be 1 instead of 0)
2013-08-18 15:21:54 -0600: Incorrect block count for file shutdown_time
2013-08-18 15:21:54 -0600: (It should be 1 instead of 0)
2013-08-18 15:23:24 -0600: Incorrect number of thread records
2013-08-18 15:23:38 -0600: Checking multi-linked files.
2013-08-18 15:24:50 -0600: Checking catalog hierarchy.
2013-08-18 15:25:48 -0600: Invalid directory item count
2013-08-18 15:25:48 -0600: (It should be 89693 instead of 89695)
2013-08-18 15:25:50 -0600: Missing thread record (id = 9067450)
2013-08-18 15:25:50 -0600: Missing thread record (id = 9067458)
2013-08-18 15:25:50 -0600: Invalid directory item count
2013-08-18 15:25:50 -0600: (It should be 332226 instead of 332224)
2013-08-18 15:25:50 -0600: Checking extended attributes file.
2013-08-18 15:27:12 -0600: Checking multi-linked directories.
2013-08-18 15:27:13 -0600: Invalid parent for directory inode (id = 9067450)
2013-08-18 15:27:13 -0600: (It should be 19 instead of 18)
2013-08-18 15:27:13 -0600: Invalid name for directory inode (id = 9067450)
2013-08-18 15:27:13 -0600: (It should be dir_9067450 instead of temp9067450)
2013-08-18 15:27:13 -0600: Incorrect number of directory hard links
2013-08-18 15:30:01 -0600: The volume Term Meshern could not be verified completely.
2013-08-18 15:30:01 -0600: Volume repair complete.2013-08-18 15:30:01 -0600: Updating boot support partitions for the volume as required.2013-08-18 15:30:01 -0600: Error: Disk Utility can’t repair this disk. Back up as many of your files as possible, reformat the disk, and restore your backed-up files.2013-08-18 15:30:01 -0600:
2013-08-18 15:30:01 -0600: Disk Utility stopped repairing “Term Meshern”: Disk Utility can’t repair this disk. Back up as many of your files as possible, reformat the disk, and restore your backed-up files.
2013-08-18 15:30:01 -0600:
So since this, I can rarely mount the disk. When I can, I cannot unlock it to back up to -- although if it's awful as it suggests, I don't think I want to.
But, it all seems a little strange to me. This is RAID, I shouldn't have these problems, no? I mean, the disks are fine -- although if there was an error on the primary, enough time has passed that's been copied to the secondary by now, so I can't swap them.
Has anyone else had an external disk go T/U after this update? Is there some fix I'm missing? I have a new external disk on order (with Thundebolt) so if I have to rebuild my back ups, it won't take as long as this guy over USB, but I don't want to forgo the versions of the files I have no going back some 2 years.
Any insight? Is my backup borked, making me start over new and lose my back up history? Is there anyway I can recover this disk, outside of Disk First Aid / sending it to a data recovery place? Even do you think if I rolled back this update (if that's even a thing) would it set me back on track?
Thanks!I had the same issue after a re-build of mountain lion on an older Macbook pro. I followed you link and instructions and it worked! Thanks wjosten
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My G5's hard drive died after doing a software update while iPhone was connected.
My G5's hard drive was corrupted and unbootable after doing a software update while my iPhone 4 was connected. Coincidence or related?
Attempts at rebooting produced the file folder icon with flashing question mark. It's been a LONG time since I last saw that.
Disk Utility/First Aid reported that drive had "invalid node structure." The disk could not be repaired because it "could not be unmounted."
Is the failure possibly related to the iPhone being connected at the time of the software update and restart?Possible the iPhone had something to do with it, but I like to make sure the Disk Directory & Permissions are good before any update.
Was that Repair/Verify done when booted from the Install Disc?
You must repair the HD, if Disk Utility or fsck should fail to repair it then...
Your best bet is DiskWarrior, you need the CD/DVD though.
http://www.alsoft.com/DiskWarrior/
But others that may work…
Drive Genius…
http://www.prosofteng.com/products/drive_genius.php
TechTool Pro…
http://www.micromat.com/index.php?option=com_content&task=view&id=31&Itemid=83 -
15" Retina Macbook Pro won't login after 10.8.3 update failure
I just attempted to installing 10.8.3 on my Retina mbp and after failing I could no longer login. When attempting login, the screen would flash white then go back to the login screen.
I was able to get to safe boot by holding the shift key during boot.
From safe boot I was able to download the 10.8.3 combo update. OS X Mountain Lion Update v10.8.3 (Combo)http://support.apple.com/kb/DL1640
After reapplying the update and it succeeded and I was able to log back in to normal mode.
Hope this helps someone!Word of advice. It is a business. Don't just install changes, not without updating your cloned backup, not on day one (security patches that are critical are important but VERY often even those have a high rate of 'breaking' the china and causing havoc.
High fans etc are rarely PRAM related. Might be SMC.
Install OS X on another drive. Update to 10.8.2. Clone. Put clone on shelf. Rerun the COMBO update - if you are using delta update, they do sometimes fail to take, it use to be combo updates were the only safe update but seems updates are better and safer.
but it is best to have a TEST system if possible to try a new update or program on, even if that is just a disk that you clone, and keep and leave your production system AS IS for a week... or two.
unplug everything. hit power. connect only power and one monitor and kb/mouse. -
After the latest Security Update 2012-001 (Mac OS X 10.6.8) my Adobe Photoshop CS 8, Dreamweaver 8, and InDesign CS programs crash when I try to save a file. HELP!!!
Howdy,
Apparently some are reporting that this causes the older PowerPC (PPC) applications that are supported in 10.6 via 'Rosetta' to crash upon attempting to open/save/print using any dialog box, or fail in other similar ways such as simply not printing or quitting, or freezing/hanging/crashing of the application.
I have read of some companies that have indeed submitted proper bug reports to Apple, but that is not a guarantee of a bug-fix being issued.
You might wish to read:
http://www.macintouch.com/readerreports/snowleopard/index.html#d02feb2012
If you are unsure if you are still using PowerPC apps, if the application is currently running, look under the 'Activity Monitior' (in Applications -> Utilities), or alternatively you could check in the System Profiler, Applications. Check the column "Type".
Here is a fairly simple way you can restore you system and restore you applications functionality again, if you don't have a recent clone or good Time Machine backup that you can restore from. If you do, restore from your backup prior to having installed the Security Update 2012-001.
Time Machine restore: http://support.apple.com/kb/ht1427
If you are restoring a backup made by a Mac to the same Mac
With your backup drive connected, start up your Mac from the Lion recovery partition (Command-R at startup) or Mac OS X v10.6 installation disc. Then use the "Restore From Time Machine Backup" utility. Select the backup prior to your issues, and it will be restored back to the state it was in at that time.
If you can't easily restore from a backup, you can instead do the following:
- You first start by reinstalling your OS X 10.6.x, this will preserve all your user data, your applications, no worries there.
- Then install the Mac OS X 10.6.8 Update Combo v1.1 (links provided below)
- Make sure you're printers are showing up correctly in your system preferences, if not, re-add the printers
- Then finally, run the Apple Software Update (by pulling down the Apple Menu), and install any and all remaining updates, except do not then re-install the Security Update 2012-001. It is possible that you may have to reboot after installing some of the updates, and you may even need to run it a 2nd time to make sure that you've got all updates, except NOT the Security Update 2012-001.
Links for 10.6.8 Update Combo v1.1:
http://support.apple.com/kb/DL1399
or the link to directly download this 1.09GB combo updater:
http://support.apple.com/downloads/DL1399/en_US/MacOSXUpdCombo10.6.8.dmg
Cheers,
Daniel Feldman
=======================
MacMind
Certified Member of the
Apple Consultants Network
Apple Certified (ACHDS)
E-mail: [email protected]
Phone: 1-408-454-6649
URL : www.MacMind.com
======================= -
After my last software update I can no longer access my mail. message displayed says "you have mail version 4.5 this cannot be used on Mac OS X Version 10.6.8 . How do I fix this???
See possible fixes here.
https://discussions.apple.com/message/19760703#19760703
https://discussions.apple.com/thread/4311280?tstart=0
https://discussions.apple.com/message/19710911#19710911
Some have reported success simply by reinstalling the update.
http://support.apple.com/kb/DL1586
Or download and apply, or reapply, the 10.6.8 Combo update first, then apply the Security Update again.
http://support.apple.com/kb/DL1399
I'd suggest starting with the simplest of these fixes, so look them over first. -
Macbook Pro Retina display says "No batteries available" after legitimate system software update
Issue Description
On July 26, 2012 I placed an order with Apple store for the 15-inch MacBook Pro with Retina display with the following configuration (Order # W269108641 Serial# C02J52S9DKQ5):
Processor 2.6GHz Quad-core Intel Core i7, Memory 16GB 1600MHz DDR3L SDRAM, Flash Storage 512GB Flash Storage
It was delivered August 8, 2012. It cost me $3,265.16
I have since equipped it with accessories like a wireless apple keyboard ($69), wireless mouse ($69), USB super drive ($79), VGA display adapter ($29), Ethernet Adapter ($29) and the excellent sleeve/pouch from Pack & Smooch GmbH (GBP60))
It's so heavily configured because it’s my main workstation. I additionally bought and installed Parallels 8 so I can run Windows 8 in a Virtual Machine because I have a few things on Windows that I need to be productive. This setup has been a dream machine until a little over a week ago.
In the one year since I bought it, I have had only 2 issues;
• A case of display flickering that resulted after a system software update on August 28, 2013
(Case ID 498560320 - not much help came from Apple Support but fortunately the problem went away a week later after another system software update)
• A case of battery failure that resulted after a system software update on October 11, 2013
(Case ID 516534003 - I have gone through all recommendations from Apple support as I will detail below)
Symptoms after system software update
• Battery Icon on status bar disabled with a message "No batteries available"
• Battery not charging
• LED on the Magsafe power adapter no longer show
• Keyboard backlights no longer show
• Notebook fan loud/noisy and permanently at high speed
• Date and time reset to a date in the past at each restart
• Notebook starts up the moment the Magsafe adapter is connected without waiting for power button to be pressed
• An update for "MacBook Pro Retina Display SMC Update 1.2" keeps appearing in Software Update
Recommendations from Apple Support
• Perform SMC Reset (http://support.apple.com/kb/HT3964)
(Done - no change in status)
• Run Disk Utility
(Done - no errors found)
• Run Apple Hardware test (http://support.apple.com/kb/HT1509)
(Done - no errors found, no change in status)
• Visit Apple Store
(Done - they confirmed no issue with Magsafe adapter. For a fee they are happy to change the battery if confirmed faulty and re-install the OS if the battery is not the issue but am uncertain that the OS re-install will resolve the issue because I have read online about a similar case where a re-install did not resolve the issue)
• Check System Report/Hardware/Power
(Done - Health Information/Cycle count:0, Battery installed: No)
• Perform NVRAM Reset (http://support.apple.com/kb/HT1379?viewlocale=en_US)
(Done - no change in status)
Comments and additional Observations
Please note the following;
• All of the symptoms above appeared after a system software update on October 11, 2013
• This update first appeared on October 10, 2013 but I was too busy to apply it especially because it required a system restart
• The battery was fully charged when I decided to apply the update on October 11 morning after I got to work
• Normally on full charge, the battery will typically deliver 3 - 4 hours depending on usage and up to 6 hours when idle
• The said update was not interrupted or anything of the sort
• On the day the symptoms were first observed when I first logged the case with apple, the system ran on battery while it performed the Apple Hardware Test while I was driving to the Apple support store on my way home even though the status bar was indicating "No battery available"
I make the following deductions solely based on my observations
• An apple authorized system software update broke the system
• The nature of the failure is communication related - the battery charging circuit and related systems are not getting the necessary instructions to function as they should (It's a known fact that rechargeable batteries do NOT die instantaneously, the total hours they run on full charge will gradually reduce over time as they degrade on use)
• It’s possible the update is not being applied correctly because the item “MacBook Pro Retina Display SMC Update 1.2” is still in Software update after subsequent attempts to apply it
• The high fan speed is nothing to do with high temperature or high processor load, according to the Activity Monitor utility the highest CPU utilization 1.9 – 4.7% is by kernel_task (PID 0) followed by activitymonitord at 1.8 – 2.2% (PID 481)
• The symptoms match what an SMC reset should resolve according to Apple documentation
• This is a known problem within Apple based on the documentation provided and the numerous similar cases reported online
Summary;
The system is running OS X 10.8.5
I have provided this detailed documentation in the hope that someone who understands this system can say exactly what is going on. It's meant to be a dream machine but now you can hear the fan from across a large room, the battery doesn't charge and is in fact not recognized so I lose data if the Magsafe adapter gets unplugged, and I have to reset the system date each time I restart the notebook.
I've used this notebook with utmost care for a little more than a year, this investment of over $3,500 could have bought 3 high end notebooks from DELL or HP but I chose Apple.
I have suffered untold loss in productivity in the last 10 days since this issue occurred, I respectfully request Apple to fix my notebook.Issue Description
On July 26, 2012 I placed an order with Apple store for the 15-inch MacBook Pro with Retina display with the following configuration (Order # W269108641 Serial# C02J52S9DKQ5):
Processor 2.6GHz Quad-core Intel Core i7, Memory 16GB 1600MHz DDR3L SDRAM, Flash Storage 512GB Flash Storage
It was delivered August 8, 2012. It cost me $3,265.16
I have since equipped it with accessories like a wireless apple keyboard ($69), wireless mouse ($69), USB super drive ($79), VGA display adapter ($29), Ethernet Adapter ($29) and the excellent sleeve/pouch from Pack & Smooch GmbH (GBP60))
It's so heavily configured because it’s my main workstation. I additionally bought and installed Parallels 8 so I can run Windows 8 in a Virtual Machine because I have a few things on Windows that I need to be productive. This setup has been a dream machine until a little over a week ago.
In the one year since I bought it, I have had only 2 issues;
• A case of display flickering that resulted after a system software update on August 28, 2013
(Case ID 498560320 - not much help came from Apple Support but fortunately the problem went away a week later after another system software update)
• A case of battery failure that resulted after a system software update on October 11, 2013
(Case ID 516534003 - I have gone through all recommendations from Apple support as I will detail below)
Symptoms after system software update
• Battery Icon on status bar disabled with a message "No batteries available"
• Battery not charging
• LED on the Magsafe power adapter no longer show
• Keyboard backlights no longer show
• Notebook fan loud/noisy and permanently at high speed
• Date and time reset to a date in the past at each restart
• Notebook starts up the moment the Magsafe adapter is connected without waiting for power button to be pressed
• An update for "MacBook Pro Retina Display SMC Update 1.2" keeps appearing in Software Update
Recommendations from Apple Support
• Perform SMC Reset (http://support.apple.com/kb/HT3964)
(Done - no change in status)
• Run Disk Utility
(Done - no errors found)
• Run Apple Hardware test (http://support.apple.com/kb/HT1509)
(Done - no errors found, no change in status)
• Visit Apple Store
(Done - they confirmed no issue with Magsafe adapter. For a fee they are happy to change the battery if confirmed faulty and re-install the OS if the battery is not the issue but am uncertain that the OS re-install will resolve the issue because I have read online about a similar case where a re-install did not resolve the issue)
• Check System Report/Hardware/Power
(Done - Health Information/Cycle count:0, Battery installed: No)
• Perform NVRAM Reset (http://support.apple.com/kb/HT1379?viewlocale=en_US)
(Done - no change in status)
Comments and additional Observations
Please note the following;
• All of the symptoms above appeared after a system software update on October 11, 2013
• This update first appeared on October 10, 2013 but I was too busy to apply it especially because it required a system restart
• The battery was fully charged when I decided to apply the update on October 11 morning after I got to work
• Normally on full charge, the battery will typically deliver 3 - 4 hours depending on usage and up to 6 hours when idle
• The said update was not interrupted or anything of the sort
• On the day the symptoms were first observed when I first logged the case with apple, the system ran on battery while it performed the Apple Hardware Test while I was driving to the Apple support store on my way home even though the status bar was indicating "No battery available"
I make the following deductions solely based on my observations
• An apple authorized system software update broke the system
• The nature of the failure is communication related - the battery charging circuit and related systems are not getting the necessary instructions to function as they should (It's a known fact that rechargeable batteries do NOT die instantaneously, the total hours they run on full charge will gradually reduce over time as they degrade on use)
• It’s possible the update is not being applied correctly because the item “MacBook Pro Retina Display SMC Update 1.2” is still in Software update after subsequent attempts to apply it
• The high fan speed is nothing to do with high temperature or high processor load, according to the Activity Monitor utility the highest CPU utilization 1.9 – 4.7% is by kernel_task (PID 0) followed by activitymonitord at 1.8 – 2.2% (PID 481)
• The symptoms match what an SMC reset should resolve according to Apple documentation
• This is a known problem within Apple based on the documentation provided and the numerous similar cases reported online
Summary;
The system is running OS X 10.8.5
I have provided this detailed documentation in the hope that someone who understands this system can say exactly what is going on. It's meant to be a dream machine but now you can hear the fan from across a large room, the battery doesn't charge and is in fact not recognized so I lose data if the Magsafe adapter gets unplugged, and I have to reset the system date each time I restart the notebook.
I've used this notebook with utmost care for a little more than a year, this investment of over $3,500 could have bought 3 high end notebooks from DELL or HP but I chose Apple.
I have suffered untold loss in productivity in the last 10 days since this issue occurred, I respectfully request Apple to fix my notebook. -
I use a macbook pro..My iPhone 4s refuses to be recognised by itunes even after I downloaded the updated itunes...what now?
Hi Oneness1,
Thanks for visiting Apple Support Communities.
These troubleshooting steps can help if your iPhone 4S is not recognized by your MacBook Pro:
Plug the device directly into a high-power USB 2.0 port on the computer. If possible, use a USB port on the back of the computer.
Avoid plugging the device into a keyboard, display, or standalone hub. The USB ports on these accessories may be low-power or only offer USB 1.x connections.
If you are using an accessory, remove the accessory and connect the device to the computer using only the Apple 30-pin to USB Cable or Lightning to USB Cable.
If you have access to additional Apple 30-pin to USB Cable or Lightning to USB Cables, try testing with another if the first one doesn't work.
Restart your computer and device. To restart your device:
Hold the power button until "slide to power off" appears. Slide to power off your device. When it is off, press the Sleep/Wake button to turn it back on.
Disconnect all USB devices from your computer, except for your keyboard and mouse. Then reconnect the iOS device. If the issue is resolved, reconnect other USB devices, testing after each connection.
From:
iOS: Troubleshooting USB connection
http://support.apple.com/kb/TS1286
Ensure that your Mac meets the minimum system requirements for your iPhone, iPad, or iPod touch.
Install software updates on your Mac.
Note: If an iTunes update is available, apply the update.
Check USB connections. iOS devices require USB 2.0 to function properly. If you're not sure your Mac has USB 2.0 ports, refer to the computer's specifications.
Disconnect other USB devices and connect your device directly to a USB port on your Mac.
Restart your Mac.
From:
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
All the best,
Jeremy -
Is it possible to turn off the updates that make your iphone need to be activated again?
Is it possible to turn off the updates that make your iphone need to be activated again? Because you need wifi in order to activate and sometimes I don't have wifi so my iphone becomes unusable untill I get wifi again.
I'm sorry but it says 8.1.2 on my phone when I check for the info about the software.
The issue I have is that on random moments it asks me to activate my phone ( I think after an update or some kind ) but sometimes I have no access to wifi to activate it so I was wondering if I could make that stop?
I'm sorry for the strange explanation, english isn't my mothertongue -
No keyboard after 10.4.11 update
Hi,
I installed the latest update on my MBP about a week ago and all has been working fine. After a restart the keyboard won't respond at all - seems a coincidence given the recent update.
I can't repair permissions as the install disc is at my office - be very grateful if anyone could offer any ideas this weekend to get my keyboard working.
Many thanks,
Colin.Some things I can think of to try. These may or may not bring back your Keyboard.
1. Start up in Safe Mode-safe mode loads a "bare bones" version of MacOS X. If when you are in "Safe Mode" the keyboard works some piece of software is conflicting with MacOS X. The usual suspects are startup items. Add each startup iten back one at a time until the problem re-occures.
Taken from MacOS help)->
"To start up into Safe Mode (to "Safe Boot"), do this:
Be sure the computer is shut down.
Press the power button.
Immediately after you hear the startup tone, press and hold the Shift key.
Tip: The Shift key should be held as soon as possible after the startup tone but not before.
Release the Shift key when you see the gray Apple and progress indicator (looks like a spinning gear).
During the startup in Mac OS X 10.2 through 10.3.9, you will see "Safe Boot" on the Mac OS X startup screen.
During the startup in Mac OS X 10.4 or later, you will see "Safe Boot" on the login window, which appears even if you normally log in automatically.
To leave Safe Mode in any version of Mac OS X, restart the computer normally, without holding any keys during startup."
2.Reset the PRAM. The Pram memory holds various settings such as screen display resolutions, date and time, or keyboard settings. If the pram settings become corrupt this can cause strange behaviors with your Mac.
To reset PRAM, first shut down your computer. Turn the computer back on and immediately press and hold Command-Option-P-R until you hear the startup sound for the second time.
3. Delete the System and Kernel Caches. One of the caches may have become corrupt and interfering with the operation of the keyboard. Once deleted the caches will be rebuilt upon restart.
To delete the System and Kernel caches use a utility. I prefer the utility OnyX.
Launch OnyX and under the section "Cleaning" select Delete Application, Font, System and Kernel Caches. Restart the computer. The restart will be longer than you are used to since the caches will need to be rebuilt.
4. Check the preference files.
I use OnyX to check the preference files. If OnyX finds any corrupt preference files, which could be related to the non functioning keyboard, delete the corrupt preference file. When the computer is restarted, any deleted preference file will be rebuilt and restored.
--to check for a corrupt preference file using OnyX go to the section "Unix Utilities"->plutil. Check all preferences in all accounts and delete any flagged as corrupt. Restart the Mac.
5. Unplug all external devices and restart the Mac. If the keyboard is restored one of the peripherals is conflicting with the Mac.
6. Shut down the Mac completely using Shutdown not restart. Unplug the power source. Wait at least one full minute before plugging the power back in and restating the computer. I found a full shutdown solved some very strange problems and issues with my previous B&W G3 Mac. When nothing else has worked I try this method and it sometimes has solved may strange problems. I believe why this works is that a restart IS NOT the same as a shutdown. More low level files are freshly reloaded with a full shutdown. There is a possibility with only a restart that some corrupt "low level" files may not be replaced.
7. You did set up a testing account when you first set up the Mac? If you did log into this account and if the keyboard works there is something either corrupt or conflicting in your user account.
I hope one of these suggestions helps solve the issue.
Paul. -
After 10.5.4 update, mac osx system proxy client (HTTPS) does not work!!!
after 10.5.4 update (some minutes ago) i can't go on https web pages with browser safari and the other applications that uses the system proxy client (for example google notifier). i'm connecting to internet trough my macbook pro cable lan adapter into a LAN with a proxy server (before the update the mac osx system proxy client does work right).
Help me!!!Hello Robert:
I am sorry to be simplistic, but Apple cannot possibly be responsible for Safari (or any other software product) working in every possible environment. In my business life I used several methods to seamlessly link with my corporate servers from home or on the road. In each case, it was possible, but not without the help of my excellent IT people.
Barry -
After 10.7.4 update macbook pro won't sleep
after 10.7.4 update, macbook pro won't sleep.
Test after each of the following steps that you haven’t already tried:
Step 1
▹ System Preferences ▹ Energy Saver ▹ Power Adapter ▹ Wake for network access: uncheck. You may need to unlock the preference pane by clicking the lock icon in the lower left corner and entering your administrator password.
Step 2
▹ System Preferences ▹ Energy Saver ▹ Schedule… ▹ Start up or wake: uncheck
Step 3
▹ System Preferences ▹ Print & Scan ▹ Open Print Queue...
Check all printers for unfinished jobs. Deal with any you find.
Step 4
Disconnect all wired peripherals except keyboard, mouse or trackball, and monitor, if applicable.
Step 5
Launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Activity Monitor in the page that opens.
Select All Processes from the menu in the toolbar, if not already selected. Enter “powerd” (without the quotes) in the "Filter" text field. Select the powerd process and click the Quit Process button in the toobar (stop-sign icon.) In the sheet that opens, click Force Quit. You’ll be prompted for your administrator password. The process will be relaunched immediately.
Step 6
Boot in safe mode and log in. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Note: If FileVault is enabled under Mac OS X 10.7 or later, you can’t boot in safe mode.
Safe mode is much slower to boot and run than normal. Don’t launch any applications at first. If sleep still doesn’t work properly, back up all data and reinstall the Mac OS. After that, if you still have the issue, make a “Genius” appointment at an Apple Store to have the machine tested.
If sleep now works as expected, go on to the next step.
Step 7
Still in safe mode, launch the usual set of applications that are running when you have the problem, including your login items, one at a time, testing after each one. Some applications may not work; skip them. You might be able to identify the cause of the problem this way.
Step 8
If sleep is still working after you’ve launched all the usual applications, reboot as usual (not in safe mode) and test again. If sleep still works, you’re done, at least for the moment.
If you still have the sleep issue after booting out of safe mode, post again.
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