No password sent in GRC10 notification for new users

Hi,
I have a strange problem in our GRC10 system. 
We send email notifications to users on completion of user access requests after provisioning is complete.  The notification contains the PROVISIONING variable, so new users should be notified of their initial password in the message.  This works fine on tests against our development system.  The email contains the user ID, the roles assigned, and the password information.
However when the same process is followed in our Production system, the notification only contains the user ID and roles provisioned - no sign of any password information.
We're currently running GRC 10.0 SP13.  The plugins are all updated to the same level.  We have the global provisioning configuration set OK, and all SAP Notes that appear to be related to the problem have been applied - but I still can't get emails to be displayed in the email notifications to new users.
Can anyone offer any hints or suggestions to try?  I have even looked at password-related startup profile parameters as a last desperate straw.  I found 4 differences in settings between our Dev and Prod systems. would theses cause an issue?  the parameters were:
                                                                   Dev             Prod
login/min_password_digits                               0                  1
login/min_password_letters                              0                  1
login/password_downwards_compatibility          1                  3
login/password_max_reset_valid                     N/A                30
That 4th parameter doesn't exist in our Dev profile.
please help - I'm desperate on this one...

Hi Ian
I'm starting to run out of suggestions for you.I would probably put a trace on the RFC back to the GRC to see what the system user does. AS well as that check ST22, SM21 and SLG1 logs to see if any error. Already you've confirmed configuration and system match each other so it's down to data and security or program issue.
In using the trace, may be able to identify the function module/RFC and then do a consistency check on the code to make sure nothing out of the ordinary there.  Depending on your background grabbing an ABAPer would help her.
Also, as it's your production system do you have multiple app servers and load balancing in play? It's one area where your DEV and PROD may vary. Possibly the password is "leaving" the plug-in but getting lost in the nether as it goes to your GRC. I'm taking a complete stab here and showing my deficiency in Basis and System Admin.
Otherwise, unless Marketplace has another correction not you probably need to raise an Incident.
Regards
Colleen

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