No place for bug reports?

I'm evaluating StarOffice both for my own use and recommendation to my clients. Today I encountered a clear bug -- an RTF file that other applications (incl. MS Word) open correctly but which causes StarOffice to crash. Looking on the Sun site I find no place for bug reports -- anyone who wants to report a bug must in effect pay for the privlege.
Seems like a serious problem and one which would make it impossible to recommend the suite to clients.
Will O'Neil

I've encountered a problem with StarOffice 8 where a certain few RTF files would cause StarOffice and the user's session to crash out to the login GUI. The problem manifested itself as such:
1. Start the StarOffice Write application
2. Open suspect RTF file, file loads and displays the first page of the document
3. Click the slider on the right side of the screen to page down to the next section of the document
At this point StarOffice crashes and you're presented with the CDE login screen.
Analysis:
This seemed to happen to only one of the 3 users using StarOffice. The same document opened by another user did not produce the same crash result.
Solution:
Deleted the .staroffice8 directory in the user's home directory and restarted StarOffice
Result:
Suspect document now loads and scrolls properly without crashing.
Hope this helps.

Similar Messages

Ways to activate debug log on JavaFX 8 / support for bug reports ?

Hello,
Since, there is to much time until next march, I've downloaded the JDK8 u 87 and started to play with JavaFX 8. Very nice things, but I am going into a lot of obscure bugs
* For example, when closing an application that does only CSS styling I keep getting this exception when closing the window:
java.lang.NullPointerException
     at com.sun.glass.ui.View.notifyRenderingEnd(View.java:352)
     at com.sun.javafx.tk.quantum.PaintCollector.done(PaintCollector.java:308)
     at com.sun.prism.render.RenderJob.run(RenderJob.java:75)
     at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
     at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
     at com.sun.javafx.tk.quantum.QuantumRenderer$PipelineRunnable.run(QuantumRenderer.java:129)
     at java.lang.Thread.run(Thread.java:724)
This happens 15% of the time. The same story ( but different exception ) for a simple application for playing with sliders.
I would open some bugs but 2 things come to my mind:
* are there any ways to activate debug log so that developers see a bit more that just a stack trace?
* I saw on JavaFX 2 jira that you can't attach files to an issue, so basically how can I report stuff that prove things if I can't attach any file?
Regards,
subzero
Edited by: subzero on May 1, 2013 5:50 AM
Edited by: subzero on May 1, 2013 5:51 AM

subzero wrote:
java.lang.NullPointerException
     at com.sun.glass.ui.View.notifyRenderingEnd(View.java:352)
     at com.sun.javafx.tk.quantum.PaintCollector.done(PaintCollector.java:308)
     at com.sun.prism.render.RenderJob.run(RenderJob.java:75)
     at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
     at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
     at com.sun.javafx.tk.quantum.QuantumRenderer$PipelineRunnable.run(QuantumRenderer.java:129)
     at java.lang.Thread.run(Thread.java:724)This particular exception is described in RT-30014 and has already been fixed:
https://javafx-jira.kenai.com/browse/RT-30014
Artem

SWF name and version number for bug reports

Hi,
When users report issues we ask for a screen dump , but we would like the course version number and the SWF name to appear in the screen footer.
We have looked at a number of options, but we are a bit stuck.
SWF name
1/ Pipwerks mentions a Cp variable called cpORGSWFPath
"Informational variable. Provides the file name for the project’s main SWF. Appears to duplicate functionality of cpOrgSWFPath.NOTE: This value can only be obtained when the project uses an external skin. " for CP5
http://pipwerks.com/2010/08/23/complete-list-of-variables-for-adobe-captivate-5/
Does anyone know how to access this ?
2/ We could manually enter it in the cpInfoprojecttname field, but it wont change if we update the file
Version Number
1/ The Scorm manifest creates a version number. Can I get the information from Scorm ?
2/ My backup plan is to use fields intended for other purposes
e.g cpInfoprojecttname, cpInfoDescription
the following are not used
- cpInfoCourseId
- cpInfoCourseName
http://forums.adobe.com/message/3201125
rgds Renovator

That's a recent version of Logic 9 correct?
The problem centers around a name length limitation in all versions of Logic except 9.1 and upwards (I think it's Logic 9.1) You've named an audio file with more than 30 (or 31) characters in Logic 9, unfortunately Logic 8 can't read the long name and sees it as a shortened name and a disk sector location.
#23B269 is the location of the file on the disk and if you would've created the project in 8 including the long name, Logic 8 would've written the file to disk as "heather reco#23B269.wav" and would've been able to find it.
To be on the safe side, when creating files in Logic 9 for use in 8, keep the file names under 29 characters, including spaces. Re-linking has to be done by hand, load the audio files needed into the bin and drop then in the correct track locations, Logic 8 will not be able to find the files with long names.
This used to play **** when moving projects, a home studio person finished his CD, unaware he/she uses long file names. Copies all projects and files to an external disk and takes it to a professional studio for mixing. OOPS!! The file names with the sector locations are no longer valid, the sector location has changed... the project loads with scraps of files from different projects or loads with incomplete files.

Using TFS and email for bug reports or feature requests

We've just rolled out a beta of our website and are soliciting feedback from external customers. We set up a distribution list in Exchange where those emails all come to, but it's not practical. It's difficult to track, it's non threaded and
we have different people responding and testing the same items.
We recently installed TFS 2010 to give it a trial run (nobody has ever used TFS before at all nor is anyone really familiar with it) and I have to imagine that you can use TFS to provide this sort of functionality. Is there a paper or website out there
that discussion doing this via TFS? Basically what I'm looking for is:
1. User is presented with a webform, fills it out, clicks submit which generates an email sent to us (done)
1b. An auto response message is sent to the user who submits the form (not done as Exhchange distro wont do this without going the public folder route)
2. Instead of the email coming to us, it would go to TFS which would auto-open a ticket
3. All of us would have access to the ticket queue and be able to do the following
a. ask further questions to the end user, have it sent to them automatically, update the ticket with the emails so we can all follow the thread
b. able to reassign the ticket to a backlog, or as a bug to a current iteration or simply close it
I'm an IT guy/project manager rather than a developer but I'm pretty good at following documentation if I can find it for what I'm trying to do. Thanks for any pointers.

Ahh, thanks for the extra details and clarification. The features that you are asking for are definitely not provided out of the box, but are implementable using the TFS SDK. Inlining a suggestion of one way your developers could
implement this:
1. User is presented with a webform, fills it out, clicks submit which generates an email sent to us (done)
Have the code for the webform make a call to TFS to add a new work item with a special iteration path, e.g. "UnconfirmedCustomerRequests" or a special field like "ActiveCustomerRequest" set to true. You can add a potentially add customer
email address field to the work item template to keep track of the email address. Then send the email out, and include the TFS bug id (and a link to the bug in TFS web access, if desired) in the email.
1b. An auto response message is sent to the user who submits the form (not done as Exhchange distro wont do this without going the public folder route)
Why can't the code for your web form take care of that?
2. Instead of the email coming to us, it would go to TFS which would auto-open a ticket
Taken care of in step 1
3. All of us would have access to the ticket queue and be able to do the following
a. ask further questions to the end user, have it sent to them automatically, update the ticket with the emails so we can all follow the thread
You can write a web service that listens for notifications from TFS when certain work items are changed. Updating the work item from customer replies may be trickier without writing another web form that talks to TFS or an email
parser.
b. able to reassign the ticket to a backlog, or as a bug to a current iteration or simply close it.

Bug report for erroneous Vimeo password error

If your Vimeo password contains a left parenthesis '(', when you attempt to share to Vimeo from Final Cut Pro X, it will tell you that your Vimeo password is invalid. If you change your password to remove the parenthesis, sharing will then be successful. I repro'd this issue with two different passwords containing parentheses.

FYI, Apple doesn't read these forums for bug reports. You need to use the "Send Feedback" option in the Final Cut Pro X menu to make sure they see this.

[solved] whats the right place for community repository bug reports?

was about to write a bug report, but there was no category for packages:community.. is the forum the correct place for this?
pacman -S freevo
resolving dependencies...
error: cannot resolve "python-pysqlite-legacy", a dependency of "freevo"
error: failed to prepare transaction (could not satisfy dependencies)
:: freevo: requires python-pysqlite-legacy
Last edited by schuay (2008-12-11 18:17:21)

schuay wrote:
was about to write a bug report, but there was no category for packages:community.. is the forum the correct place for this?
pacman -S freevo
resolving dependencies...
error: cannot resolve "python-pysqlite-legacy", a dependency of "freevo"
error: failed to prepare transaction (could not satisfy dependencies)
:: freevo: requires python-pysqlite-legacy
When you go into the bug tracker, there's a drop down list on your left that says "Arch Linux". Go into there, select "Community Packages", and pres the "switch" button right next to it.

Is there a place to submit bug reports for iTunes 11?

I was wondering if anyone knows of any communities, or ways in which we can submit errors, or bug reports for the new version of iTunes, version 11.0? The 2 issues so far that I am seeing, is:
1. My account information: iTunes shows I have hidden purchases, when on all my iDevices, I have 0. (In fact, before the update, I un-hid all previously hidden purchases, and it showed correctly).
2. When syncing a device, on the last tab for items on device, on my iPhone 4, iOS 6.0.1, it shows I have 2 songs downloaded from my collection, when I know I have 0. (Verified by checking Settings>General>About>Songs = 0

Yes,
In iTunes;
Help (pulldown)
"Provide iTunes Feedback"
However, as of this writing iTunes 11 isn't listed in the 'Version list, so make sure that you state the version in your description.
-Alan
ps. If you dont see the Help pull-downmenu, press 'Alt' to toggle it.

[svn:fx-trunk] 12294: * Fix for error reporting bug.

Revision: 12294
Revision: 12294
Author:   [email protected]
Date:     2009-11-30 13:25:28 -0800 (Mon, 30 Nov 2009)
Log Message:
Fix for error reporting bug. The bug was caused by a warning being
reported during one compilation and then an error being reported in
a following compilation. Due to the warning, the Source's logger
was disconnected instead of being nulled out during the first
compilation. Then in the second compilation, we weren't reassigning
the logger, so the disconnected logger was being left in place. As
a result, it was throwing off expected error counts and caused an
assert to fire.
QE notes: There is probably an easier way to reproduce the assertion
          that George hit without having to create multiple projects
          and without having to manually copy SWC's around. I didn't
          realize this until I had a fix, though. One key aspect that
          George didn't note and might not have realized, is that the
          variable needs to cause a warning, so leaving off a
          namespace works, but making it public, private, etc doesn't.
Doc notes:
Bugs: SDK-24314
Reviewer: Corey
Tests run: checkintests
Is noteworthy for integration: fixes FB issue
Code-level description of changes:
Modified setLogger() to always reassign logger.
Ticket Links:
    http://bugs.adobe.com/jira/browse/SDK-24314
Modified Paths:
    flex/sdk/trunk/modules/compiler/src/java/flex2/compiler/Source.java

[Bug Report] Rhythmbox missing depedency for "tdb"

Here's the bug report:
https://bugs.archlinux.org/task/29310
Just tryed to install Rhythmbox and had to track down that depedency. Just figured I'd post it here to try to give it some more attention. Seems like a pretty easy fix that could save some users some frustration. Go give it a vote on the bug report so the developers will see this.

For Oracle TopLink customers can report bugs using a support request on metalink.oracle.com.
For TopLink Essentials customer can directly file bugs in the GlassFish system.
Doug

How to submit a bug report for OSB? - restore fails if number of items per page is changed from the default of 30

In the OSB web gui, one of my users found that if the number of items per page is changed from the default of 30, the restore of the file will fail. He tested this using recent versions of Firefox and IE. We have verified this to also be the case using Chrome.
In a directory containing over 100,000 files, moving 30 at a time to find the one to be restored is a very frustrating user experience.
How do I file a bug report for this issue? Is there a workaround for this bug to enable my users to more easily find the file to restore without being restricted to the default of 30 items per page?

Yes there is a bug in the webtool in the current release. You can use the commandline obtool to do the restore, that is much faster and works fine.
Thanks
Rich

ITunes for Windows 7.0.1.8 bug report

Do Apple employees actually read these forums? Is there some other (e.g. better) way for me to submit substantive iTunes bug reports to them?
I've noticed a bug in iTunes for Windows, spanning both versions 6 and 7. I'm currently using 7.0.1.8 and the bug still manifests there. My iPod is a 60GB photo model, firmware version 1.2.1 (which is the latest available). This bug is reproducible on multiple PCs (by ripping the same CDs to two different iTunes installations on two different PCs), so it is definitely not a misconfiguration
issue or a fouled up OS install or faulty PC hardware.
If a song's artist field contains an ampersand character, then when the song is uploaded to the iPod, that artist entry does not appear at all in the "Artists" menu on the iPod itself. I have this problem with songs by "Korn & The Dust Brothers" and by "Larry Graham & Graham Central Station". Due to this bug, it's not possible to locate these songs by artist using the iPod's UI, even though the songs are indeed present on the iPod and can be accessed by album title.
This bug is extremely obnoxious and needs to be fixed ASAP. Thanks.
None -- self-built PC Windows XP Pro XP Pro SP2, 2 GB RAM, Intel Core 2 Duo 6600

Chalk this one up to "bad feature design".
Apparently the songs I was having trouble with just happened to be flagged (in "Get Info") as belonging to a compilation, and my iPod was set to "Compilations: On".
I've never used the Compilations feature and I didn't understand how it worked. Apparently, any song that belongs to a compilation won't show up under the "Artists" view but will instead show up only under the "Compilations" view on the iPod (if "Compilations: On" is set in the iPod's UI).
The Compilations feature isn't designed or explained very clearly anywhere, so I'm sure I'm not the only person who has been confused by its behavior. Especially since I never manually turned the feature on or manually set any songs I ripped as belonging to any compilations. I hope Apple will do something in future iTunes releases to alleviate that confusion.
None -- self-built PC Windows XP Pro XP Pro SP2, 2 GB RAM, Intel Core 2 Duo 6600

Why can't we submit bug reports for Flash Pro?

I've been looking to submit some bug reports regarding CS5.5 Pro and there just isn't an option in the "Report a Bug/Feature Request" form. WHY not?? I paid for CS5.5 and autoformat breaks my code, but there's no way to report it.

You aren't the first to have a problem with the choices provided. It would be nice if they listed "Flash Pro" uniquely in the list of options at...
http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform
... since they dio for the rest of the Adobe products. But you should feel free to pick any one of them. I'd choose "Flash Authoring" since I've no idea what it is other than maybe something to do with Flash Pro.

Submitting bug reports for linux player

hello,
we're in the process of improving the
feedback
form to better collect your input on the linux version of flash
player 9. while we are waiting for these form updates to be made,
please use the "Problem description" field near the top of the form
to provide additional information such as:
* distribution and version
* browser and version
* any mutant library configuration (other than those included
with distribution)
* camera/microphone type (if applicable)
this information will greatly help our QE team in reviewing
and reproducing your issues, which leads to issues getting fixed
faster.
thanks!
jennifer
(adobe's flash player program manager)

Anyone have any idea how to submit a bug report for Oracle XE.Posting bug description in this Forum should be enough.

How long for answer to bug report?

I posted a bug report a few weeks ago and evrything looked like it submitted fine.
...but haven't heard anything back about it, and it isn't listed in the bug database.
I used my member name and new email address when I submitted.
I would be encouraging to see something (anything) like "yes we at least have it in a queue of bugs to look at"
Does anyone know how long it usually takes for a bug to show up in the database?
Thanks for any info...
BTW, there doesn't seem to be any forum related to the bug reporting process/database so I posted here.

Well I submitted a bug report on 13 Nov 2007 and received an acknowledgement within 24 hours but nothing since. Did you get an acknowledgement?
(J2ME bug pertaining to List.setFont - anyone interested can see the details on this thread:
{color:#0000ff}http://forum.java.sun.com/thread.jspa?threadID=5235145{color})
db

Why have my bug reports not been triaged for over four months?

https://bugzilla.mozilla.org/buglist.cgi?bug_status=UNCONFIRMED&bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&emailassigned_to1=1&emailreporter1=1&emailtype1=exact&email1=a.vanloon%40alexandervanloon.nl&field0-0-0=bug_status&type0-0-0=notequals&value0-0-0=UNCONFIRMED&field0-0-1=reporter&type0-0-1=equals&value0-0-1=a.vanloon%40alexandervanloon.nl&list_id=9847693
I filed five bugs in November and December last year. To my surprise and disappointment, none have been triaged or answered by the Firefox OS developers. I do know they answer other bug reports. Does anyone know why this might be? Are there not enough developers to process all bug reports? Or is there something wrong with my bug reports in particular?

Hi AlexanderVanLoon,
We would be very happy for help with bugs that are reported in bugzilla. However giving them a proper component and an elaborate description with clear stp (steps to reproduce)
*[https://developer.mozilla.org/en-US/docs/Mozilla/QA/Bug_writing_guidelines]
*[https://quality.mozilla.org/docs/bugzilla/starter-kit/how-to-write-a-proper-bug-part-2/#all Part 2]
*[https://quality.mozilla.org/docs/bugzilla/starter-kit/how-to-write-a-proper-bug/ Quality bug notes]
*[https://developer.mozilla.org/en-US/Firefox_OS/Developing_Firefox_OS/Firefox_OS_bugwork Specific Guidelines to Status of Firefox OS bugs]

No place for bug reports?

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