Using TFS and email for bug reports or feature requests

We've just rolled out a beta of our website and are soliciting feedback from external customers. We set up a distribution list in Exchange where those emails all come to, but it's not practical. It's difficult to track, it's non threaded and
we have different people responding and testing the same items.
We recently installed TFS 2010 to give it a trial run (nobody has ever used TFS before at all nor is anyone really familiar with it) and I have to imagine that you can use TFS to provide this sort of functionality. Is there a paper or website out there
that discussion doing this via TFS? Basically what I'm looking for is:
1. User is presented with a webform, fills it out, clicks submit which generates an email sent to us (done)
1b. An auto response message is sent to the user who submits the form (not done as Exhchange distro wont do this without going the public folder route)
2. Instead of the email coming to us, it would go to TFS which would auto-open a ticket
3. All of us would have access to the ticket queue and be able to do the following
a. ask further questions to the end user, have it sent to them automatically, update the ticket with the emails so we can all follow the thread
b. able to reassign the ticket to a backlog, or as a bug to a current iteration or simply close it
I'm an IT guy/project manager rather than a developer but I'm pretty good at following documentation if I can find it for what I'm trying to do. Thanks for any pointers.

Ahh, thanks for the extra details and clarification. The features that you are asking for are definitely not provided out of the box, but are implementable using the TFS SDK. Inlining a suggestion of one way your developers could
implement this:
1. User is presented with a webform, fills it out, clicks submit which generates an email sent to us (done)
Have the code for the webform make a call to TFS to add a new work item with a special iteration path, e.g. "UnconfirmedCustomerRequests" or a special field like "ActiveCustomerRequest" set to true. You can add a potentially add customer
email address field to the work item template to keep track of the email address. Then send the email out, and include the TFS bug id (and a link to the bug in TFS web access, if desired) in the email.
1b. An auto response message is sent to the user who submits the form (not done as Exhchange distro wont do this without going the public folder route)
Why can't the code for your web form take care of that?
2. Instead of the email coming to us, it would go to TFS which would auto-open a ticket
Taken care of in step 1
3. All of us would have access to the ticket queue and be able to do the following
a. ask further questions to the end user, have it sent to them automatically, update the ticket with the emails so we can all follow the thread
You can write a web service that listens for notifications from TFS when certain work items are changed. Updating the work item from customer replies may be trickier without writing another web form that talks to TFS or an email
parser.
b. able to reassign the ticket to a backlog, or as a bug to a current iteration or simply close it.

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The best way to submit a bug report or feature request is to use the bug-report/feature-request form.
The Premiere Pro team doesn’t necessarily see and record every post on every forum and social network, but we do see, record, and track every entry through the the official feature-request/bug-report form.
It also helps a lot if you opt into the Product Improvement Program.
Also, be sure to use the crash reporter.
We really do read all of the bug reports and feature requests, and the software really does get a lot of benefit from detailed crash reports.
Don’t forget about contacting Adobe Technical Support or Customer Service, too. For information on how to contact Adobe Technical Support, see this page. (Note that you must register your product before you can open a technical support case for it.)
If you have tried to get help from our support staff, but the service was inadequate, I can help you to escalate your issue if you send me your case number at kopriva at adobe dot com. You must provide me a case number. I am not offering to solve your problem myself; rather, I am willing to forward your information to someone if you have already hit a dead end with our Technical Support or Customer Service.
If you have feedback about the content of the Premiere Pro Help document, then please add a comment at the bottom of the relevant page. You can add comments to add information, to add links, to make corrections, or to ask for clarification.
If you want to keep up with the Premiere Pro team, then you can follow our blogs, Facebook page, and Twitter feed and so on.
Oh, and I can’t resist this opportunity to remind you to update to the most recent version of the application. Don’t be surprised when the first thing that you hear back from us is that you need to install the latest updates. We fix a lot of things in updates, and we don’t want to go chasing bugs that we’ve already fixed. We’ll keep you posted on our blogs, Facebook page, and Twitter feed about updates as they become available.

Hi qwerty,
Dun tink that creative customer support sucks cos I had been dealing with them in the past and I can say that their service are quite gd and fast. If you wanted a refund, I tink you need to contact the store that sells you the product. Dun tink creative will refund you though.

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Hi, Fugalltadowivu.
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This sounds like Activation Lock has been enabled on this device. Here is some helpful information regarding this feature.
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http://support.apple.com/en-us/HT201365
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No place for bug reports?

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I've encountered a problem with StarOffice 8 where a certain few RTF files would cause StarOffice and the user's session to crash out to the login GUI. The problem manifested itself as such:
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This seemed to happen to only one of the 3 users using StarOffice. The same document opened by another user did not produce the same crash result.
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HOW CAN I USE MY OWN EMAIL FOR IMESSAGE IF I DONT HAVE MY OWN ACCOUNT

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You have to achieve at least 500 points before you are able to do that.
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Hi All,
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Hi Sumita,
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Using TFS and email for bug reports or feature requests

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