No preinstalled iphoto

I just recently bought a new mac book air 2012 version and no iphoto or ilife has been preinstalled on the computer.When trying to download the app from the app-store, it costs me 14$. Shouldn't it be preinstalled? How can I access Iphoto for free?

Log in using the Apple ID that was used to set up the computer and go to purchases - you may have to accept or unhide the applications
You can also contact the dealer for assistance or Apple Care
LN

Similar Messages

May I know how to update preinstalled iPhoto in MacBook Pro?I was not given the password which was required for updating.

I need to update my preinstalled iPhoto in my MacBook Pro, how ever i was not issued with the password needed for updating.

AppStore software and the free iLife included on new Mac's is copy protected and can only be updated or reinstalled (free) by the original owner.
If you bought the machine used or a "open box", the original owner should have wiped the Macintosh HD partition and just reinstalled OS X, but many don't do that or what occurs is the store reinstalls OS X free and then free iLife using their AppleID.
So when it comes time to update it, you can't because you have a different AppleID and password.
It's terrible hassle with all this mega-copy protection shenanigans because it allows someone to sell you a used Mac with tons of software for more money you later can't update for security issues and compatibly with newer OS X versions.
So you can either to choose to use it as is, or wipe and reinstall OS X and then buy a copy of the software, then it will be in your name.

Can't update preinstalled iPhoto and iMovie Apps.

Hi,
Finally converted to Mac for the first time upon receiving a shiny new Macbook Pro yesterday morning, however I have encountered a slightly annoying problem already.
I have notifications in the App store to say that iPhoto and iMovie need updating. These came preinstalled on my new MBP. When I try to update however, I get an error message asking me to sign up to the account from which I purchased them.
I did look on this forum and saw that this is a common-ish problem, and that usually a fix can be found in instances where these Apps are pre-installed by going into the purchases tab on the App store and 'accepting' the iLife Apps. However, when I click that tab I'm told I haven't yet purchased anything. When I go into System Pref. and Users, my admin account is linked to my Apple ID there, so I can't see why the preinstalled Apps are not showing up on my purchase record so can 'accept' them and thus update.
As I'm new to Mac I just thought I'd post here in case I'm missing something pretty basic that would solve this issue, if not I'll get in touch with Apple.

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Since you are new to Apple, have you ever actually established an iTunes/Mac App Store account with this Apple ID and/or made a purchase with it?

Preinstalled iPhoto, iMovie etc. are gone after Upgrade.

Hello,
I got iPhoto and iMovie included with my MacBook Pro 13 (Early 2011), and I recently have changed my HDD to SSD. My question is how can I get these apps back again? The apps won't appear in Purchases tab in AppStore. I don't have any installation CDs, just a backup partition on my HDD. I also got Time Machine backup to external Drive, but I don't want to restore the whole info from it, just some apps... Also I have bought Space Gremlin from the AppStore - can't see it either. Any way to get the apps back will be great!
Thank you for your time!
Regards,
Viktor

How old is your Mac and is it used?
If your Mac is fairly old and the 10.2 disk that came with the computer was your original System Restore disk, then Tiger must have been purchased separately and Software Update was used later to upgrade to 10.4.10. But the Tiger upgrade would not have included any iApp's. Buying iLife '05 or iLife '06 would be needed to give you all the iLife App's. If you bought or received your Mac used, then someone did not include the Tiger and iLife software packages with it. If this is the case, the only way to recover your programs is to buy iLife.
If your Mac is fairly new, then your System Restore disks should contain Tiger 10.4.? and include all the iLife '06 App's. Again, if you bought or received your Mac used, then you may be missing the original System Restore disks that came with it. If this is the case, the only way to recover your programs is to buy iLife.
Either way, If you do not have a system backup, then the only way to recover your missing App's is to buy iLife. Also, if you want to risk losing Tiger 10.4, do not attempt to run the installation program from the Jaguar 10.2 disk.
Keith

Can't update preinstalled iphoto and imovie

Just bought a brand new macbook pro and it came with updates for iphoto and iMovie, I've tried updating them but a message appears saying I need to log in the account I used to purchased them. I tried accepting them but dont know how, also I downloaded mountain lion and made research but nothing I do works. Help?

This is the Mac Pro Forum
You want the
MacBook Pro Forum
https://discussions.apple.com/community/notebooks/macbook_pro
https://discussions.apple.com/community/mac_os
http://www.apple.com/support/macbookpro

IPhoto update failure after updating to yosemite

Updated to yosemite, now I can't use iPhoto without updating that too.
Error message when I try to update iPhoto : "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled". Neither is true, no other option or explanation given. The iPhoto was bundled with the computer when I bought it in 2009, never had any updating problems until now, checked Apple ID and it is the correct one. This was obviously caused by the update so why is a fix not obviously available. Makes me wonder what other problems will arise.
How can I get the proper update?

Error message when I try to update iPhoto : "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled". Neither is true, no other option or explanation given. The iPhoto was bundled with the computer when I bought it in 2009, never had any updating problems until now, checked Apple ID and it is the correct one. This was obviously caused by the update so why is a fix not obviously available. Makes me wonder what other problems will arise.
That means, that iPhoto has not been associated with your AppleID. You do not say, which iPhoto version you are trying to update from.
Associating iPhoto with your AppleID should have happened, when you bought the computer with iPhoto preinstalled with MacOS X Lion or later or with the Mavericks upgrade, if your Mac came with SnowLeopard. Try, if you can "accept" iPhoto now:
Sign into the AppStore with your AppleID
Open the "Purchased" tab. Do you see iPhoto with an "Accept" button?
Accepting associates your Apple ID with the preinstalled iPhoto. It should move iPhoto from the "Accept" portion of the App Store to the "Purchased" tab. After that, you should be able to update iPhoto from the Updates tab of the AppStore.
If you do you not see the update there, try to buy iPhoto. iPhoto may show for free, so you do not have to pay again.
Backup your iPhoto library, if you do not have a current backup.
Uninstall iPhoto by deleting it from the Applications folder, otherwise you cannot buy it again. But do not empty the Trash, so you can put iPhoto back, if need be.
Launch the App Store, click the "Store" menu, and sign in with your current AppleID.
Open the main page "Featured" of the App Store and search for iPhoto.
If iPhoto is listed as "Free", click the "Free" button to buy it with your current AppleID.
If it is not showing as free, there is no help but contacting the App Store Support to sort out the AppleID. Use this link: http://www.apple.com/support/mac/app-store/contact/
After you update iPhoto, your iPhoto Library will need upgrading. Make a backup of your iPhoto Library, before you open iPhoto the first time after updating.

How do I assign a new Apple ID to iPhoto?

It all began back in 2010 when I bought a used PowerMac G5 to see how I got along with MacOS. When I got it, the OS was already set up, along with a few Apps, such as iPhoto and iMovie. I didn't have an apple ID back then, and it didn't matter, because the OS running (Leopard) didn't require one. So I used the preinstalled iPhoto.
Then, in 2011, i scraped my money together, bought a MacBook Pro and used the built-in Mirgation assistant to get my documents and data there.
Since then I wasn't able to update iPhoto, because it probably was installed on the PowerMac with a different apple ID - and this information was transported over to my Macbook. The app store wouldn't let me install it with my own ID. And because I can't find a dmg for iPhoto, I can't just uninstall and reinstall it.
Now using a non-updated iPhoto wasn't really a problem - until now that Mavericks won't support this old version any more. And I can't access my photos any more.
So is there a way to assign a new Apple ID to iPhoto? Or to uninstall and reinstall it without losing any photos?
Because there is no way to get the ID from the company that sold me this Power Mac. I don't have any contact data any more...

To create a new ID see:
Frequently Asked Questions About Apple ID
Then either you can:
- erase the iPod (Settings>General>Reset>Erase all Content and Settings) and set it up as a new iPod with her ID
- Use the new ID on her iPod but only for:
Settings>Messages>Send and Receive
Settings>FaceTime
Settings>Game Center
and Settings>iCloud if you want her to have separate Contacts Calendar and some other things.
You can also continue to use the same/common Apple ID for Settings>iTunes and App stores so you can share purchases.

Trying got update iPhoto after OS update - This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.???

Trying got update iPhoto after OS update - This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.

With Yosemite you need to update to iPhoto 9.6.
The error message means, that iPhoto has not been associated with your AppleID. You do not say, which iPhoto version you are trying to update from.
Associating iPhoto with your AppleID should have happened, when you bought the computer with iPhoto preinstalled with MacOS X Lion or later or with the Mavericks upgrade, if your Mac came with SnowLeopard. Try, if you can "accept" iPhoto now:
Sign into the AppStore with your AppleID
Open the "Purchased" tab. Do you see iPhoto with an "Accept" button?
Accepting associates your Apple ID with the preinstalled iPhoto. It should move iPhoto from the "Accept" portion of the App Store to the "Purchased" tab. After that, you should be able to update iPhoto from the Updates tab of the AppStore. If you do you not see the update there, try to buy iPhoto. iPhoto may show for free, so you do not have to pay again.
Backup your iPhoto library, if you do not have a current backup.
Uninstall iPhoto by deleting it from the Applications folder, otherwise you cannot buy it again. But do not empty the Trash, so you can put iPhoto back, if need be.
Launch the App Store, click the "Store" menu, and sign in with your current AppleID.
Open the main page "Featured" of the App Store and search for iPhoto.
If iPhoto is listed as "Free", click the "Free" button to buy it with your current AppleID.
If it is not showing as free, there is no help but contacting the App Store Support to sort out the AppleID. Use this link: http://www.apple.com/support/mac/app-store/contact/
After you update iPhoto, your iPhoto Library will need upgrading. Make a backup of your iPhoto Library, before you open iPhoto the first time after updating.

Trouble with rebuilding the iPhoto library

Hi, I'd need help for a problem I have found on my dad's Imac. It's a late 2009, 21.5" with Core 2 Duo and 8 GB ram running Snow Leopard and the preinstalled iPhoto (I'm not sure about the version)
He told me about some issues with photos in his library, so I thought that maybe rebuilding the iPhoto library would fix them. Unfortunately I can't access the "rebuild" dialog and holding down Command and Option keys when opening iPhoto does nothing.
I've been trying with the iPhoto icon in Applications folder, not through the dock, keeping them pressed before doubleclicking, pressing them at the same time, pressing also shift or control or both... I've tried all combinations without any luck, as iPhoto starts normally without showing the dialog.
What could be the problem? Any solution?
Thanks!

Yep! I know it doens't make any sense... I've tried repairing permissions and checking the file system, I've also deleted the content of "caches" folder but without any luck.
I've moved the library to the desktop and started iPhoto, created a new library and then tried with that one. It doesn't work.

IPhoto won't install following Yosemite upgrade

After upgrading to Yosemite on my 2011 Macbook Air, I tried to open iPhoto but I got a message saying that a new version of iPhoto needed to be downloaded, and redirected me to the App Store. I clicked the Accept button for the iPhoto download and gave my correct username and password, but nothing happened. I've reclicked "Accept" multiple times and nothing occurs. There's no indication anywhere that it's installing - no status update, nothing in Launchpad or under the Launchpad icon, no spinning wheel, nothing in the "Updates" section of the App Store (and doesn't even list iPhoto as one of the updates available). I read in the app reviews that many others didn't see any indication that it was installing, but they just waited a bit and it was installed on their machines. I've waited for 2 hours and it still hasn't installed on mine.
With these obstacles in mind, does anyone have suggestions for how I can get the new iPhoto installed on my system and regain access to my photos? I've got to upload photos for a story and get them to my editor tonight, so this is driving me bananas.

I clicked the Accept button for the iPhoto download and gave my correct username and password, but nothing happened. I've reclicked "Accept" multiple times and nothing occurs. There's no indication anywhere that it's installing - no status update, nothing in Launchpad or under the Launchpad icon, no spinning wheel, nothing in the "Updates" section of the App Store (and doesn't even list iPhoto as one of the updates available).
Accepting associates your Apple ID with the preinstalled iPhoto. It should move iPhoto from the "Accept" portion of the App Store to the "Purchased" tab. After that, you should be able to update iPhoto from the Updates tab of the AppStore.
If you do you not see the update there, try to buy iPhoto. If you are lucky, it may show for free.
Backup your iPhoto library, if you do not have a current backup.
Uninstall iPhoto by deleting it from the Applications folder, otherwise you cannot buy it again. But do not empty the Trash, so you can put iPhoto back, if need be.
Launch the App Store, click the "Store" menu, and sign in with your current AppleID.
Open the main page "Featured" of the App Store and search for iPhoto.
If iPhoto is listed as "Free", click the "Free" button to buy it with your current AppleID.
If it is not showing as free, there is no help but contacting the App Store Support to sort out the AppleID. Use this link: http://www.apple.com/support/mac/app-store/contact/

Will iphoto 08 make sense of my dormant photo library?

In late 2004 I purchased a Powerbook G4 and used the preinstalled iphoto to manage my photo content. After a few years, I switched to PC but copied the iphoto library folder to an external drive. While using a PC I loaded the iphoto content into a crappy library software and found that my ~2000 photos were now numbering more than 4000 (presumably because it loaded many duplicate photos because of the way the early iphoto stored pictures i.e. in many separate folders like "Data" "Originals" and "Thumbnails")
Fast forward to now. I have a new Macbook Pro that I'm itching to load up. Will iphoto 08 make sense of my still unmolested iphoto library from the 2004 version? Or will I end up with thousands of thumbnails and duplicates in my library?

Fast forward to now. I have a new Macbook Pro that I'm itching to load up. Will iphoto 08 make sense of my still unmolested iphoto library from the 2004 version? Or will I end up with thousands of thumbnails and duplicates in my library
Yes - but do not import it - drag the old (2004) library to the pictures folder of your new MBP (drag the iPhoto library that may already be there to the desktop first) and launch iPhoto - it will convert (NOT import) the library and you will be good to go

IPhoto quit after installing iLife 11

New Mac Air wtih 10.8.3.
No iDVD to work with iMovie.
So I bought software and installed iDVD via iLife.
Now iPhoto does not open at all. I don't want to retrieve photos. I just want my iPhoto back.
Says I need 9.0 or later before I can install any updates.
Please help.
What to do?

Probably your iLife DVD had an older iPhoto version and you overwrote your preinstalled iPhoto '11.
Try the following: Delete the older iPhoto version from the Applications folder.
Then sign into the App Store with your Apple ID you used when setting up your MacBook Air.
Go to the "Purchased" tab. Press the keys ⌘R to reload the page. You should see there iPhoto '11 ready to be installed or in the "Accept" tab to be accepted.
If you do not see "Install" accept iPhoto. Then install.
Does that work?
Regards
Léonie

Smooth Scrolling in iPhoto

Why iPhoto scrolling isnt smooth anymore? When I purchased my first Mac early this year, preinstalled iPhoto worked great and scrolling was smooth. By some updates, scrolling isnt smooth anymore? Is this affect only 13" MacBook Pro?

I noticed this at some point, and have been very annoyed ever since. I just haven't looked for a solution until now. I haven't been keeping up with all the stuff iPhoto requires for a good library, it has more or less been a dump box for my photos. Now I'm trying to organize and backup (no native back-up to DVD/Blu-ray, only time machine) so now I'm here looking for a solution. Oh well. Let's see if apple listens to our feeback.

Why won't iPhoto update since downloading Yosemite?

Hi,
I downloaded Yosemite recently (maybe a week ago), and when I tried to open iPhoto from the apps folder, the icon had a circle with a slash through it. I clicked on it, the message popped up that I needed to update. This then took me to the Apps store, where I saw that all my iWorks apps needed updating. Once I clicked Update all, I received the message...
I don't understand what that means. All of the apps were on the my Macbook when I bought it and they've had no issues updating up until now. The last version of my iPhoto is 9.2.3, if that means anything.
Thanks for all help.

With Yosemite you need to update to iPhoto 9.6.
The error message means, that iPhoto is not associated with your AppleID and so you cannot update it. Check, if iPhoto is showing on the "Purchased" tab of the AppStore. If there is an "Accept" button, press it.
Accepting associates your Apple ID with the preinstalled iPhoto. It should move iPhoto from the "Accept" portion of the App Store to the "Purchased" tab. After that, you should be able to update iPhoto from the Updates tab of the AppStore.
If you do you not see the update there, try to buy iPhoto. iPhoto may show for free, so you do not have to pay again.
Backup your iPhoto library, if you do not have a current backup.
Uninstall iPhoto by deleting it from the Applications folder, otherwise you cannot buy it again. But do not empty the Trash, so you can put iPhoto back, if need be.
Launch the App Store, click the "Store" menu, and sign in with your current AppleID.
Open the main page "Featured" of the App Store and search for iPhoto.
If iPhoto is listed as "Free", click the "Free" button to buy it with your current AppleID.
If it is not showing as free, there is no help but contacting the App Store Support to sort out the AppleID. Use this link: http://www.apple.com/support/mac/app-store/contact/
After you update iPhoto, your iPhoto Library will need upgrading. Make a backup of your iPhoto Library, before you open iPhoto the first time after updating.

SOME of the photos blurry after upgrade

Greetings -
I purchased iPhoto '09 for my wifes MacBookPro (replacing iPhoto '06). I have a MacBookPro with preinstalled iPhoto '09.
SOME of the photos she had prior to the upgrade, as well as SOME of the photos I have on my system that I send to her over e-mail, appear crystal clear in PREVIEW, but are blurry in iPhoto.
She did not have this issue with her previous version. I have read some threads on rebuilding the library...but this occurs with nearly every photo I now send to her.
Any help would be appreciated.
Thx

To e-mail photos select the photos and click on e-mail in the toolbar
I believe that this is what you did
Note that when you do this you make a selection of photo size or small. medium, large or actual
Then when the photo is passed to mail and the mail compose window opens in the lower right there is a pull down menu giving you the same options - if either of these are on small you will get a low resolution photo attached - as a test send one with both set to actual and before clicking e-mail note the photo size in the iPhoto info window in the lower left
LN

No preinstalled iphoto

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