No Refund for Pick Up Cancellation?

I'm sorry that I failed to pick up my order before 03/28 and the order is cancelled. I received a email about the cancellation. Since the credit card has been charged 03/18 and I checked my credit card statement that there was no refund yet. My order no. is {removed per forum guidelines}. How can I get back my money?

Hello crystalmch, 
I'm sorry to hear you may not have been able to pickup your order from the store before it automatically canceled 8 days later. When an order is canceled after funds have been collected, you should see the refund on your end in 3-5 business days, depending on your financial institution. 
With that said, I see that your order was for a tablet with a free software security suite. As the software was free as a promotional discount and fulfilled digitally making it nonreturnable, when the order for the tablet as canceled, you were charged for this software. For more information, check out our Return & Exchange Promise. 
Sincerely, 
Tasha|Social Media Specialist | Best Buy® Corporate
 Private Message

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