NOKIA N8 "CLAIMED" WATER INGRESSION...WILL NOT FIX...

Question

Over the last few weeks i have been going through a intense trial of trying to get help from Nokia over my phone. I originally took my handset in because i believed it had software problems, ie: constantly re-booting and finally would not turn on at all. To my surprise, when i went to retrieve my phone, i were told, the phone was dead due to water ingression. Now, this is when i arced up! My phone was and still is in pristine condition, it has never ever been subjected to moisture in any way. it has always been protected in a cse, evident by the perfect carriage and screen, and never left anywhere it could get close to moisture. This fault i were then told, of course voided my warranty. SO, I HAVE A SIX MONTH OLD N8, EXTREMELY WELL LOOKED AFTER, AND NOKIA DO NOT WANT TO KNOW! On further investigation, there are literally thousands of complaints of this nature concerning this phone. So here we have an obviously inherant problem with this phone {and others i hasten to add} and NOKIA will not address it. Nokia care centres are a complete joke. they are trained it seems in the art of "fobbing" people off, the more they say no, eventually people give up...well guess what nokia, i will never give up. the telecommunications ombudsman has been informed as too the consumer affairs department. both who have advised me, NOKIA CANNOT USE THE WATER INGRESSION ARGUMENT FOR THEIR PHONES, THEY ARE STILL COVERED BY "STATUTORY WARRANTY CONDITIONS". Apparently Nokia and carriers such as VODAFONE have both been warned by these bodies concerning this. I WANT SOMETHING DONE ABOUT THIS NOKIA, AND I WANT IT NOW. MY TIME IS MORE PRECIOUS THAN A HANDSET, BUT THERE IS A PRINCIPLE HERE!!! STAND BY YOUR WARRANTIES AND FIX THESE INFERIOR PHONES!!!!!!!!
total state of confusion
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Answer 1

@beang1
I like you am here in Australia. Under current Australian law phone companies (manufacturers and telco's) cannot use water ingress as an excuse to get out of their warranty obligations. This has been stated by Graham Samuel - head of the Australian Competition and Consumer Commission - who is responsible for overseeing the provisions of the Trade Practices Act. He has stated on talk back radio that he is sick of phone companies using water ingress as an excuse to get out of their obligations. He has also stated that the commission has recently, successfully, taken legal action against both Vodaphone and 3. The commission I believe from what he has said is in the process of taking legal action against Telstra and Optus. He has also intimated that he has others (Nokia) in his sights.  
Is your phone on a contact with a Telco or did you buy it outright? If it is on a contract with a telco then it is the responsibility of the Telco (under the provisions of the Statutory Warranty) to fix your phone.
I suggest you take this matter up with the ACCC and your Local Office of Consumer and Business Affairs.
Graham Samuel has also stated if anyone is having problems with a Telco or phone manufacturer to get in contact with the ACCC (not the Ombudsman) and let them know of your complaint. I did this just recently in regard to Apple Australia and was told the ACCC is in negotiations with Apple in respect of the fact that apple products (iphone and iPad) do not work out of the box which is contrary to Australian Law. Apparently this will be rectified with ios 5.