Non-admin user cannot access Essbase server level variables

Version 11.1.1.3
Essbase Substitution variables are created at server level. Users are getting error in FR report that uses the Subsitution Variable -- Essbase Error(1051085): You do not have sufficient access to get this substitution variable. Also, users cannot access Substitution variable in SmartView. However, users can access variables created at database level. Users are provisioned as "Server Access" to Essbase and filter access to ASO application "MGTRPTG", where MGTRPTG is an ASO essbase application for reporting. We tried the same provisioning in two other environments and it seems to be working fine.
User is type "Essbase and Planning" provisioned with essbase "server access", application mgtrptg "filter", Reporting and Analysis "analyst", "dynamic viewer" and "Explorer". In addition, it is given a filter "REP_DME_GALB" which restricts 2 dimensions (Division and Geography).
Steps taken to resolve:
1. Existing users were deprovisioned and reprovisioned with no effect.
2. Created brand new identically provisioned users in Prod and QA. QA user can access the server level var and Prod user cannot
3. Created a brand new server level variable in Prod and this cannot be accessed.
4. All services have already been restarted several times.
5. SR has been opened.
Temporary workaround:
By creating a duplicate of the same set of variables at the database level, the reports work. This can only be a temporary workaround as the client cannot be expected to maintain two sets of substitution variables since there are 3 applications using these server level variables.
Thank you for any ideas!
Jennifer

You have stumbled on a defect which is resolved in the Hyperion Planning 9.3.1 patch 6 and above. If you have your planning preferences set to indent members it will cause forms which have page selections to show as invalid in SmartView.
You can either patch Planning or turn off the preference. The patches are available from http://metalink3.oracle.com and require account which has been associated with your client ID.
P.S. Usually it's not a good practice to use the admin id.
Regards,
-John
Edited by: Jbooth on Nov 3, 2008 2:12 PM

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    [07/Jan/2008:16:36:02 -0800] conn=1964292 op=1 msgId=2 - VLV 1:1:dpelinka 2973:11893 (0)
    [07/Jan/2008:16:36:02 -0800] conn=1964292 op=1 msgId=2 - RESULT err=0 tag=101 nentries=3 etime=0
    NON-ADMIN TEST SEARCH
    -bash-3.00$ ./test_vlvindex.shl
    index 2973 content count 11893
    DS log-bash-3.00$ grep "conn=1973983 op=1 msgId=2" access
    [07/Jan/2008:16:37:53 -0800] conn=1973983 op=1 msgId=2 - SRCH base="ou=people,o=pcc.edu,o=cp" scope=2 filter="(pdsRole=Employee)" attrs="uid"
    [07/Jan/2008:16:37:53 -0800] conn=1973983 op=1 msgId=2 - SORT cn
    [07/Jan/2008:16:37:53 -0800] conn=1973983 op=1 msgId=2 - VLV 1:1:dpelinka 2973:11893 (0)
    [07/Jan/2008:16:37:53 -0800] conn=1973983 op=1 msgId=2 - RESULT err=0 tag=101 nentries=0 etime=0
    ADMIN OC SEARCH
    -bash-3.00$ grep -i vlv access
    [07/Jan/2008:16:42:58 -0800] conn=1000785 op=14 msgId=15 - VLV 0:8:0:0 1:11893 (0)
    [07/Jan/2008:16:42:58 -0800] conn=1000785 op=15 msgId=16 - VLV 0:10:9:0 10:11893 (0)
    [07/Jan/2008:16:42:58 -0800] conn=1000785 op=16 msgId=17 - VLV 0:17:20:0 21:11893 (0)
    -bash-3.00$ grep "conn=1000785 op=14 msgId=15" access
    [07/Jan/2008:16:42:58 -0800] conn=1000785 op=14 msgId=15 - SRCH base="ou=people,o=pcc.edu,o=cp" scope=2 filter="(pdsRole=Employee)" attrs="uid mail cn title company telephoneNumber physicalDeliveryOfficeName objectClass"
    [07/Jan/2008:16:42:58 -0800] conn=1000785 op=14 msgId=15 - SORT cn
    [07/Jan/2008:16:42:58 -0800] conn=1000785 op=14 msgId=15 - VLV 0:8:0:0 1:11893 (0)
    [07/Jan/2008:16:42:58 -0800] conn=1000785 op=14 msgId=15 - RESULT err=0 tag=101 nentries=9 etime=0
    -bash-3.00$ grep "conn=1000785 op=15" access
    [07/Jan/2008:16:42:58 -0800] conn=1000785 op=15 msgId=16 - SRCH base="ou=people,o=pcc.edu,o=cp" scope=2 filter="(pdsRole=Employee)" attrs="uid mail cn title company telephoneNumber physicalDeliveryOfficeName objectClass"
    [07/Jan/2008:16:42:58 -0800] conn=1000785 op=15 msgId=16 - SORT cn
    [07/Jan/2008:16:42:58 -0800] conn=1000785 op=15 msgId=16 - VLV 0:10:9:0 10:11893 (0)
    [07/Jan/2008:16:42:58 -0800] conn=1000785 op=15 msgId=16 - RESULT err=0 tag=101 nentries=11 etime=0
    -bash-3.00$ grep "conn=1000785 op=16 msgId=17" access
    [07/Jan/2008:16:42:58 -0800] conn=1000785 op=16 msgId=17 - SRCH base="ou=people,o=pcc.edu,o=cp" scope=2 filter="(pdsRole=Employee)" attrs="uid mail cn title company telephoneNumber physicalDeliveryOfficeName objectClass"
    [07/Jan/2008:16:42:58 -0800] conn=1000785 op=16 msgId=17 - SORT cn
    [07/Jan/2008:16:42:58 -0800] conn=1000785 op=16 msgId=17 - VLV 0:17:20:0 21:11893 (0)
    [07/Jan/2008:16:42:58 -0800] conn=1000785 op=16 msgId=17 - RESULT err=0 tag=101 nentries=18 etime=0
    NON-ADMIN OC SEARCH
    -bash-3.00$ grep -i vlv access
    [07/Jan/2008:17:26:04 -0800] conn=2220710 op=1 msgId=2 - VLV 1:1:1:0 2:11893 (0)
    [07/Jan/2008:17:26:04 -0800] conn=2220710 op=2 msgId=3 - VLV 0:8:0:0 1:11893 (0)
    -bash-3.00$ grep "conn=2220710 op=1" access
    [07/Jan/2008:17:26:04 -0800] conn=2220710 op=1 msgId=2 - SRCH base="ou=people,o=pcc.edu,o=cp" scope=2 filter="(pdsRole=Employee)" attrs="cn mail uid objectClass"
    [07/Jan/2008:17:26:04 -0800] conn=2220710 op=1 msgId=2 - SORT cn
    [07/Jan/2008:17:26:04 -0800] conn=2220710 op=1 msgId=2 - VLV 1:1:1:0 2:11893 (0)
    [07/Jan/2008:17:26:04 -0800] conn=2220710 op=1 msgId=2 - RESULT err=0 tag=101 nentries=0 etime=0
    -bash-3.00$ grep "conn=2220710 op=2" access.20080107-171147
    [07/Jan/2008:17:26:04 -0800] conn=2220710 op=2 msgId=3 - SRCH base="ou=people,o=pcc.edu,o=cp" scope=2 filter="(pdsRole=Employee)" attrs="uid mail cn title company telephoneNumber physicalDeliveryOfficeName objectClass"
    [07/Jan/2008:17:26:04 -0800] conn=2220710 op=2 msgId=3 - SORT cn
    [07/Jan/2008:17:26:04 -0800] conn=2220710 op=2 msgId=3 - VLV 0:8:0:0 1:11893 (0)
    [07/Jan/2008:17:26:04 -0800] conn=2220710 op=2 msgId=3 - RESULT err=0 tag=101 nentries=0 etime=0
    -bash-3.00$
    David.

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