Non-englis​h characters in e-mails on BIS 2.5/OS 4.5

I am using a BB 8800 with the latest available handheld OS 4.5.0.55 on Vodafone Germany's BIS 2.5.
When replying to or forwarding HTML e-mail messages, non-english characters (German "Umlaute" such as ä ü ß ö) get replaced by strange characters (such as Chinese looking letters, question marks, blanks etc.). On the BB itself the e-mail still looks ok, but somehow the non-english characters get screwed up on their way to the receipients.
The problem persists no matter whether HTML mail is switched on or off on the handheld device. The device language is set to German, by the way.
A resolution or workaround would be greatly appreciated.
Thx,
jhey

No, we have not tried an OS downgrade on our BB handhelds. However, I assume it would *not* make any difference as the problem also occurs with the BB client on an old Nokia E61 which does not support HTML e-mails and the other functionalities introduced with OS 4.5.  
After having addressed the issue to Vodafone Germany several times, also in writing, I finally received a call from a second level tech support employee about two weeks ago. The status as of today is as follows: 
- Vodafone Germany confirms this to be a problem 
- However, they were having difficulties in tracking the problem further down
- The problem apparently relates to BIS server software, i.e. not to the OS of the handheld
- Vodafone Germany collected a couple of sample e-mails from us to escalate the problem to RIM in the U.S.  
I have heard from neither Vodafone nor RIM in the meanwhile. We start to get seriously angry on this and are evaluating to replace our Blackberries with a different solution (e.g. Windows mobile). 
The only additional advice I could give you at the moment: Put pressure on Vodafone and RIM to resolve the issue!! 
-jhey

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