Non-SysAdmins get error 18456 Severity 14 State 11 Login Failed for user _ Reason Token-based server access validation failed with an infrastructure error.

I have a SQL 2008 R2 system (10.50.4000) where I'm having problems connecting any user that is not a SysAdmin.  Example: I setup a new SQL Login to use Windows Authentication and grant that user db_datareader on the target database.  The user attempts
to connect using Excel client or Access or SQL Management Studio and receives Error 18456.  The SQL Server Logs shows Error 18456 Severity 14 State 11 Login Failed for user _ Reason Token-based server access validation failed with an infrastructure error.
The strange part is that if I temporarily grant the user the sysadmin server role then the user can connect successfully and retrieve data.  But, if I take away that sysadmin server role then the user can no longer connect but again receives the Error
18456 Severity 14 State 11 Login Failed for user _ Reason Token-based server access validation failed with an infrastructure error.
We've turned off UAC on the client machine to see if that was the problem, but no change.
I have dropped and re-added the user's SQL Login (and the related database user login info).  No success.
The Ring Buffers output shows:
The Calling API Name: LookupAccountSidInternal
API Name: LookupAccountSid
Error Code: 0x534
Thanks for any help.
-Walt

Yes, you understand correctly.  The user is logging onto a workstation (not the server) with a Windows Authenticated id.  The user is using either Excel or Access or SSMS and connecting to the server using a Windows Authenticated SQL Login account.
 If the account has sysadmin role (which is only for testing) then the connection is successful.  If I take away sysadmin role from the account then the connection is unsuccessful and the SQL Server Log shows Error
18456 Severity 14 State 11 Login Failed for user _ Reason Token-based server access validation failed with an infrastructure error.
(SQL Authentication is not an option here.  I must use Windows Authentication).
Any other troubleshooting assistance you can offer would be appreciated.  Thanks.
-Walt 

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