Not getting updates and horrible customer service

I ordered service on 3/26 for 3-bureau monitoring service and received my report and scores. Since then, I've had 2 major things happen to my credit reports. A 90% UTI credit card (nearly 4k) was paid off, and posted to all 3 of my credit reports as $0 balance, and a collection has fallen off of my Transunion report. I have confirmed on all of reports that the events took place through fresh credit pulls from other means. I call up today to find out why my I'm not being alerted to the changes and the customer service agent said that she doesn't know when alerts are suppose to happen. She then said I don't get them right away and I have to wait a few days for them to pop up, and I have to wait until the credit bureaus send the information to myFico before I'm alerted and it could take days. This doesn't make sense, the point of alerts is to notify me immediately when a change occurs so that I can take corrective action if something's wrong with my report and to keep up with my scores. This is the way it worked when I paid for SW a couple years ago. I purchased this so as I apply for some loans with HPs and pay off my bills I can keep track of my score and be notified when the HPs happen and keep an eye out for identity theft. Obviously according the customer service agent, this is not how the system works, so I'm lost at why I would pay $25/mo for the service. Additionally, the customer service agent was rude and unprofessional, has no clue how the system works, and is a detriment to your company. I cancelled my account, and she made it well known that she was perfectly fine with that. Apparently, you guys don't want my business.

Hello amc926
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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Product ID is not getting updated in SC Goods /Service field

Hi Gurus,
While creating shopping carts in EBP, we are able to find the Product ID from the Good/Service find option, but when we select the Product ID in the search, it's not getting updated in the SC Goods/Service field.Also when we try to find the Cost center / WBS using find button it's not going to the search area after software upgrade.
Could you please suggest us why system is behaving like this.
Thanks
Sada

Hi Gurus,
Any Idea on this.
Also few of the Product ID's are getting updated from the search help to Goods /Service field of the SC and some are not getting updated. while debug the SC , we are geeting the error message as BBP_SC006, Its relavant to catlog. But we are not transfering the Product from catlog to SC item.
The error mesage as: Good/Service & does not exist.
Thanks & regards
Sada

Second level child rows not getting updated by a web service call

hi,
I have a web service that takes a Header object (type: Header). Below is the part of the WS schema:
<xsd:complexType name="Header">
<xsd:sequence>
<xsd:element name="Segment1" type="xsd:string" minOccurs="0"/>
<xsd:element name="SoldtoBuId" type="xsd:long" minOccurs="0" nillable="true"/>
<xsd:element name="ChangeAcceptedFlag" type="xsd:string" minOccurs="0" nillable="true"/>
<xsd:element name="Lines" type="Line" minOccurs="0" maxOccurs="unbounded"/>
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</xsd:complexType>
<xsd:complexType name="Line">
<xsd:sequence>
<xsd:element name="LineNum" type="xsd:long" minOccurs="0" nillable="true"/>
<xsd:element name="ChangeAcceptedFlag" type="xsd:string" minOccurs="0" nillable="true"/>
<xsd:element name="Schedules" type="Schedule" minOccurs="0" maxOccurs="unbounded"/>
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<xsd:complexType name="Schedule">
<xsd:sequence>
<xsd:element name="ScheduleNum" type="xsd:long" minOccurs="0" nillable="true"/>
<xsd:element name="ChangeAcceptedFlag" type="xsd:string" minOccurs="0" nillable="true"/>
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</xsd:complexType>
So a header element can have one or more lines and a line can have one or more schedules.
Each of those entities have are based on tables (via EO & VO).
Header table has primary key of HeaderId,
Line table has primary key of LineId,
Schedule table has primary key of ScheduleId,
These primary keys are not part of the schema however they are there in the VOs.
A Header can be uniquely identified by combination of Segment1 & SoldToBu which are part of the header element and they are added as a Altkey on the HeaderVO,
For a given header a line can be uniquely identified by the LineNum which is added as Alt key on LineVo,
And for a given line a schedule can be uniquely identified by the ScheduleNum which is added as Alt key on ScheduleVo.
LineVO is added to the Service AM under HeaderVO via a ViewLink and similarly ScheduleVO is added below LineVO via viewLink.
When I invoke the webservice the service identifies the header and line rows and updates them. It also identifies schedule rows but they are not getting updated.
Any Idea what the prob. can be.
Thanks in Advance!!
Anil

Hi Juhani,
Do you try to execute the Web Service with SoapUI or XMLSpy??
I think that is not a problem with abap side, but with java. I recomend to you use the following prefix in function modules:
IMPORTING: I_
EXPORTING: E_
TABLES: T_
Regards,
Edson Thomaz

Wifi not working again and poor customer service

VERIZON IS THE ABSOLUTE WORST!!There is no good way to put it.Their products seldom work and their customer service is by the worst for any company that I have ever dealt with.They have to be embarrassed with their customer service, but clearly they are not since nothing changes. My internet is out non-stop and every time that I call them it takes around 1 hour to get through. The last phone call that I made (last Monday June 22nd) took 1 hour and 15 minutes before I got through.That is a disgrace and a complete slap in the face to your customers.They never fix the issue. They just put a band aid on it.They said they would send me out a new router that would arrive on Wednesday June 24th. Here I am one week later and we still don’t have a router. I told my wife this would happen. Verizon is so incompetent that it’s easy to predict their next mishap.You would think they would offer to credit my account for the amount of days that I don’t have internet service but that would actually only happen with companies that care about their customers.I know I am just venting to no one, but I would rather vent her than call and sit on hold for an hour before speaking to someone to vent to.I am just counting down the days until my contract is up.I thought Comcast was bad, but they are superior to the garbage service and product that Verizon provide. Bob P.

For the wireless issue, I point to http://forums.verizon.com/t5/FiOS-Internet/Why-your-Wi-Fi-is-slow/td-p/534451 Note what is said there, also applies to why the wireless is not working - not just why if the wireless is up it is slow.

Old Equipment and Horrible Customer Service

You would think that verizon Fios would be at least up to date on its hardware that is gives customers. Recently I was contacted by a competitor cable company. Anyone that lives on Long Island, NY will know who I am talking about (CV for short). They offered my a comparable package to what I have now with Fios, but at a approximately $35 savings a month. Since I have been with Fios and have been happy with their service I gave Customer Service a call to see if there was anything they would do since I am out of any contact or promotion to keep me as a customer. One of the things that I was inquiring about was updating my modem. Customer Service rep was horrible, had no idea what I was talking about, and I had to explain things about Fios products. Basically the modem I was asking about was listed here....
https://teleproducts.verizon.com/fileshare/plm/brochure/ATGIGEBHR_brochure.pdf
Your Fios customer service rep told me that there was no such thing. After having me on hold for 10-15 minutes while she contacted tech support, she told me they only have one modem and had no idea about what I was talking about. I then had to read a url to her like a child pointing her too...
http://www.verizon.com/fiosaccessories
You customer service has no idea about the products you even offer. She then went on to say, "Oh, that's what you want then you have to buy it" Really Verizon?? You claim to be such a front leader in quality and service but when you customers who are using old and outdated equipment, you tell them to update to at least get up to todays standard it will cost me.
Just two of the major differences of the modem are
New Modem: 10/100/1000 ports, and Wireless B/G/N
Old Modem: 10/100 Ports, Wireless B/G
My current modems standards are OLD! Researching this modem (the new one) I have seen forums posts dating back at least 2 years stating it was released, so this is not something brand new for Fios.
Your competitor (C.V.) offers a modem that is at least up to to today's standards...and guess what, they give it too their customers now, not charge them. Also just so people are aware that live on Long Island, this competitor is also offering an updated DVR, capable of recording 4 shows at one time (2 of them being cloud based...server side recording, then streaming to you)
So Fios, once again I do like your service. I think you have quality, but your customer service is extremely poorly trained on your products. Have really no knowledge and quite frankly are rude. If you are happy telling customers who are inquiring about updating their products, "If you want to be at least up to date...you have to pay for it"
Do you value your current customers at all? To me it seems like you don't. I believe in loyalty, but I also believe in going with the best deal vs quality.

Posting successful solution for future reference:
Thanks for the info. I looked at your account and your Dreamweaver subscription is expired while your Creative Cloud subscription is active. First, I suggest uninstalling Dreamweaver and then reinstalling through Creative Cloud. If this doesn't work you may have to uninstall all apps and run the cleaner toolhttp://www.adobe.com/support/contact/cscleanertool.html (to make sure all previous DW related bugs are removed) then reinstall apps through Creative Cloud. What is happening is that your DW app is still associating with the old (and now expired) subscription and we need it to associate with the CC subscription.

CS5 library HTML instances not getting updated (and font options are limited)

Having the following problems using FW CS5/Mac:
1. Heading1 instances (created from Common Library -> HTML) are not reflecting updates to library item in Document Library.
To replicate: Drag a Heading1 element from the common library to document. Create a few more instances of it in the document, using the one in your Document Library. Now edit the library version. The instances on the page stay the same, they don't reflect updates.
2. Symbol Properties for HTML elements has very limited options for Font. 'Heading1' has only Arial or Arial Black. 'Link' has those, plus Comic Sans (and Arial is listed twice). There is nowhere else to customize symbols.
3. Also, my Layers panel randomly disappears, even though Window->Layers is still checked. I have to restart to get it back. Cursor also sometimes disappears and requires restart. Seems to happen whenever I add a Link (from Common Library).
Are there workarounds for these? If they are documented bugs, is there a patch?
Thanks for any help.
Jeff

You can try editing the JSF file for the symbol - that's what controls the symbol properties. I'm not a coder, but I found that putting your preferred font at the beginning of the font list in the JSF list will solve the problem.
For example, I first saved a copy of the original script, then moved the Times Roman family to the beginning of the list and saved this version as the original script name. These scripts are found in the Fireworks application folder, inside Configuration > Common Library > HTML.
I restarted FW and when I dragged the H1 instance onto the canvas, it displayed Times immeditately.
Unfortunately, it deleted that family from the combo list, simply renaming it Arial - Helvetica - san-serif and placing it at the top of the list. So now I have 3 Arials - lol. The first one indicates the current font chosen (or it's supposed to) and the other two list my true Arial font family and the Times font family (renamed as Arial) Haven't figure out how to fix that yet.
This change doesn't affect the preview image either, but there must be a way to alter it by editing the true symbol.
HTH a little, at least.

Horrible customer service in store

We have been customers for over 15 years, and went in to a VzW store last week to upgrade our 3 basic phones. Wanted to keep all basics. When they found out we wanted basics, things got very cold. We were pointed to the corner of the store where the phones were at. 3 to pick from - all $100 each! We asked if there weren't any free ones and were told that we'd have to go to the website to get free phones.
So I went to the kiosk in store and signed into MyVerizon and started through the upgrade process. There were NO free phones. So I had to sign in again for assistance from someone. In the meantime, I went to just the Verizon website and could see 1 free phone. 30 min. later, when someone could once again be available for questions, I was told that the kiosk was not their actual website, so I couldnt do the same things as if I went to an actual computer. I showed him that I could go to their website and could see the free phone, but he told me he couldn't help - I would have to call customer service or go home to my computer. Then he walked off. WOW! I am kind of used to being shunned for having basic phones, but to brush me off twice?
We left. During shopping later in the day at a large box store, we discovered 3 basic Verizon phones for $.97! 3 that were not even available on the VzW website. We got some awesome customer service from the store employee and did our upgrade of 3 phones in less than 15 min.!
We are stuck with VzW because of our location and lack of other wireless in area, otherwise, we would switch - I do not believe in supporting horrible customer service!

I had a terrible customer service experience also at the West Plains, Mo. Verizon. I went in to upgrade today to find out that my unlimited would now be cut to 2G. I was upset because I didn't realize Verizon was doing this. I was asking if I could atleast get 4G for my old price. Another worker there said, "Would you like me to sing you a song and dance?" Really, Verizon! All of the money you are taking and you're reducing services and this is the response I get? I think you can do better than this.

Contact person Rel.ship Data not getting updated in B2B Web User Mngt

Hi CRM Gurus,
Need some help on Web User Management functionality.
Sub: Contact person Relationship data not getting updated when we change the company (to wich contact person belong to) in ISA CRM 5.0 Web User Management.
we are currently on CRM ISA 5.0 and using Web User Managment for our B2B scenario. New creation of users is working fine. But when we want to change the company (Sold to pary) for the existing contact person, the relationship data in CRM is not getting updated and the below are the details.
Contact person No: XXXX (has a Relationship: "Is contac person for YYYY company in CRM)
Company/Sold to Party: YYYY (has a relationship "Has contact person XXXX in CRM).
When I chage the contact person's (XXXX) company from YYYY to ZZZZ,
- Relationships of the new assignment for ZZZZ in CRM not getting updated.
- Old Records in YYYY is not getting deleted (i.e. relationships.
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Thanks,
Rahul >>>

Hi Rahul,
I'd suggest you running a session trace / ABAP debugging to see if some information is not getting passed from the Java stack onto the ABAP stack. An alternate move would be to create a new OSS customer message.
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Hi
I'm having a problem with updating an item which is not a database item.
I have about 8 fields , Items 1-7 belong to table A and item 8 belongs to table B
I have block level triggers like post-insert, pre-update and pre-delete to take care of the insert, update and delete which are all working fine.
Except when I update Item 8 ONLY , table B does not get updated and I get the message frm-40401 - No Changes To Save
I'm not able to figure out what else is needed. Pls help.
Thanx

There may be a better answer, but try setting the Lock Record property to Yes on the non-base-table item.
If that doesn't work, in the item's when-validate-item trigger, set one of the first seven items values to itself:
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SystemWideClassABPWP in RZ20 not getting updated

Hi All,
We need some help from you.
We have shortlisted the monitoring contexts in RZ20 around which we would like to configure our alerts in the system.
But just one concern, here in the monitoring tree under the monitoring tree Background, we have shortlisted SystemWideClassABPWP which tell the System Wide Class A Background Work Process across the instances.
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The SystemWideClassABPWP and SystemWideTotalBPWP show inactive. This also seems to be non-modifiable (as per the legend in rz20)
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Thanks in advance and any pointers would be appreciated.
Warm Regards
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Hi Michael,
Thanks a lot for your reply. But we find that these parameters are not getting updated and so we do not see the log like Green 06.03.2008 , 20:03:31 besides them (for other )
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Request your kind help in this regard.
Warm regards,
Rajeet

Download list not getting updated

Whenever I download anything, it gets downloaded with bar properly showing up, but after the download it just gets wiped off from the list. The download list do not gets updated and the last entry is stuck on May 21st.
There are other problems as well. I do not get any suggestions while filling forms. Firefox do not suggests me passwords anymore, though I can see passwords through preferences -> security -> show passwords.

Hi PK,
You need to add the development system in the Development system tab, the test system under the Quality Assurance and the production system under the Production system of your logical component which is currently being used by your maintenance cycle and once again generate the CTS project and accordingly adjust the tasklist manually.
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I connected my iphone 3g to itunes which was in 4.1 firmware and itunes ask for an update which i downloaded an updated the phone to version 6.1.3 but my phone cannot start it shows no service my sim card is not getting network and i cannot use the phone.

i connected my iphone 3g to itunes which was in 4.1 firmware and itunes ask for an update which i downloaded an updated the phone to version 6.1.3 but my phone cannot start it shows no service my sim card is not getting network and i cannot use the phone. what should i do.?

First, you do not have a 3G if you could upgrade it to 6.1.3, because 4.2.1 is the last version that will work on the 3G. So you either have a 3GS or you somehow hacked the phone to install an incompatible version. You can check the model you have by entering your serial number here: https://selfsolve.apple.com/agreementWarrantyDynamic.do
Assuming you have a 3GS the most likely reason for your problem is you have a gray market phone that was hacked or jailbroken to unlock it. When you upgraded it you removed the hack, so the phone is now locked to its original carrier.

While upgrading Adobe Creative Suite CS4 ME into Adobe Creative Suite CS5.5 Design Premium, I get an error saying This serial number is not of a qualifying product, please try another. I used to be able to get a code from customer service but I can't get

While upgrading Adobe Creative Suite CS4 ME into Adobe Creative Suite CS5.5 Design Premium, I get an error saying This serial number is not of a qualifying product, please try another. I used to be able to get a code from customer service but I can't get to the chat. Please advise!!!!

MoeGhazal I reviewed your account and it looks like you have have upgraded from a CS4 volume license for Design Premium to a retail upgrade of Design Premium 5.5.
I also show that you made two purchases of CS5.5 Design Premium but the second purchase was canceled. Please make sure you are utilizing the serial number which ends in 7886.
If you are using the correct serial number then it is likely the installer will not recognize your volume license CS4 serial number as being valid for an upgrade. If you can contact our support team then you can be walked through an unlocking procedure to allow you to proceed with the installation. You can contact our support team directly at Contact Customer Care. You may want to try installing a web browser you have not previously utilized. It is likely a toolbar or some other software application is affecting your ability to access chat support successfully.
If you are still unable to reach our support team then please verify the information under your account is accurate. If you can please then update this discussion after confirming this then I can request a member of our support team contact you directly.
Again I would recommend reaching out directly if possible as it will be the most efficient method of resolving your current error.

Horrible customer service, dropped calls and faulty products

Does Verizon offer partial credits to accounts due to defective equipment and inability to use their services? I received a new set top box that would not download my existing HBO and SHOWTIME accounts. After numerous calls on hold, dropped service calls and misdirected (on purpose) calls to billing in customer service to increase my services...I finally waited over one hour for technical assistance tonight to be told my new set top box was faulty and a new one would be sent in the mail. I asked about a partial refund because I could not use it during the least two weeks. I was told by the tech he would send a new box and put me in touch with customer service after explaining to them the circumstances and that supervisor would need that info for a partial credit to my account. A horrible customer service rep {edited for privacy} bluntly stated no partial credits and tech should not have said a partial credit was possible. By this time I was on the phone over one our and not a very happy customer. I asked to speak to a superior to which {edited for privacy} said they were too busy and a partial credit would not be possible for my two week period with faulty equipment. I demanded to speak with a supervisor and was put on hold for an additional 70 minutes. I am STILL ON HOLD!!!! This is no way to treat customers! I am disconnecting my call and BEG THAT A VERSION REP get back in touch with me to resolve this. Under what circumstances does verizon provide partial credit for a customer who has not been able to use it because the equipment is DEFECTIVE??? Hopefully new set top box is enroute..HOPE IT IS NOT DEFECTIVE!!!!!!

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Fields not getting updated in FBL3N and FBL5N

Hi
I have introduced new fields like material number, quantity sales document number, etc in through FBL3N --> Settings --> List special fields.
Also i added one more field in 'sort key' as sales document number. I updated sort key in customer master and GL master (i.e. reconcliation account of customer A/c)
But inspite of doing this, i can see those fields after change layout. But these fields are still empty. I do not know why its empty.
When i changed sort key to sales document number, sales delivery number is coming instead of sales document number in assignment field.
Please help

Dear Meenakshi,
Even though there are various fields available in FBL5N or FBL3N, all the fields are not updated for all the transactions. Based on transaction to transaction, fields get updated and mostly these are SAP standards. If you want certain fields, you need to develop Z reports accordingly.
For example when GR is posted, system does not update PO number in Purchase order field. But alternatively it is updated in REFKEY1 field. Similarly when billing is done, it does not update material code in FI tables so it does not appear in FBL5N.
Regarding Sort key, check with your SD consultant, what copy control it is used. In finance, assignment field is updated based on copy control used in SD.
Regards,
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Not getting updates and horrible customer service

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