Not what I expected

So instead of arguing with a billing agent, I had to hang up with them and regain my composure. I for one do not expect anything for free. I work my tail off for what I have and when I pay for something, I expect it to be nothing but what I paid for. So I have a little back ground of my experience from signing up for X1 and giving up my regular boxes. I'll post what has transpired from my conversation about an hour ago. The next paragraph was sent private message to one of the forum mods in which I have yet to hear back from Seems like I fell into the unhappy comcast customer pool. So I have been waiting since Last Thursday for a billing supervisor to contact me. Been on hold almost a half hour just now trying to speak with someone. This is why I'm not happy.1. The first time I spoke to an agent and ordered the X1 SIK(6/12), he botched the shipping and I had to wait almost 2 weeks for my equipment.2. Got the DVR running in 10 minutes as I stated to you before and the 3 other boxes were no good. Speaking with the tech that day for almost 2 hrs says he is sending a tech to the house no charge to me with 3 new boxes.3. The tech arrives 6/20 and tell me its not the boxes, not the wiring but the network that updates the boxes has an issue and after 9 pm that night, I can hook the boxes back up and all is good. He did not bring any boxes into the house to even try. All of the 3 did not work like he said. Also got a call around 5:30 pm that night confirming a Sunday 5 pm tech visit for wiring issues. I had no idea this was happening and I cancelled it. I was not going to be home anyways4. Called tech support 6/21 and that agent tried to reset the boxes which failed and said I needed another tech visit in which now I had to wait until 6/25 and would be no charge to me.5. The tech gets to the house on 6/25 and the guy explains that he only has 1 of the type of boxes I have with him but has 2 newer Xi3 boxes that would require to give up the 4th tuner in the dvr, so I can only record 3 shows and not 4, fine I said so he installed. The 2 guys were quick and very happy the tv's were all working.6. The new bill arrives via email and states I'm being charged 39.95 for the tech visit and $79 for installation. Why on earth would I have to pay that when I was promised the free visits? They should go back to my converstions with the agents to verify this if they want. They also installed a signal booster and took a picture of the wire mess the first tech left behind when he attempted to add line splitters. I also understand that the old equipment is listed on the account and Comcast should have them by now. I sent them UPS last Thursday. The tech took the 3 bad X1 boxes with him. I just want to get those charges off my bill and get on with it. I have spent so much time dealing with this. Any help you can give or even forward this to someone who can make it happen. I'm sorry to hit you with all of this.  So today 7/5 I look at my account and the bill is $425... Yes my triple play runs us now about $225 a month and thats just with Starz added. Thats acceptable. I'm being told today that because it wasn't noted on the account, I have to pay for the tech visits now. They will only take off 39.95 thats noted on the account. I want the $130 removed like I was promised. The amount increased from the original 79 and 39.95. Plus The bill changed from 215.30 to 175.35 with a due date of 6/29 because of switching services I guess and now that extra 39.95 is back on the bill as well. Can they not go back to the recordings of the conversations and listen to these agents telling me what they were offering?Please if this is being seen by supervisors, by all means call me so we can straighten this out. I was hoping that I was going to be one of the lucky ones that doesn't have problems but being a long time customer, this is totally unacceptable and you will lose us as a customer.  So if anyone can learn something from this is have the agent note everything on your account and get a copy sent to you. That will save wasted time dealing with these problems

jnln2011 wrote:
So instead of arguing with a billing agent, I had to hang up with them and regain my composure. I for one do not expect anything for free. I work my tail off for what I have and when I pay for something, I expect it to be nothing but what I paid for. So I have a little back ground of my experience from signing up for X1 and giving up my regular boxes. I'll post what has transpired from my conversation about an hour ago. The next paragraph was sent private message to one of the forum mods in which I have yet to hear back from
Seems like I fell into the unhappy comcast customer pool. So I have been waiting since Last Thursday for a billing supervisor to contact me. Been on hold almost a half hour just now trying to speak with someone. This is why I'm not happy.
1. The first time I spoke to an agent and ordered the X1 SIK(6/12), he botched the shipping and I had to wait almost 2 weeks for my equipment.
2. Got the DVR running in 10 minutes as I stated to you before and the 3 other boxes were no good. Speaking with the tech that day for almost 2 hrs says he is sending a tech to the house no charge to me with 3 new boxes.
3. The tech arrives 6/20 and tell me its not the boxes, not the wiring but the network that updates the boxes has an issue and after 9 pm that night, I can hook the boxes back up and all is good. He did not bring any boxes into the house to even try. All of the 3 did not work like he said. Also got a call around 5:30 pm that night confirming a Sunday 5 pm tech visit for wiring issues. I had no idea this was happening and I cancelled it. I was not going to be home anyways
4. Called tech support 6/21 and that agent tried to reset the boxes which failed and said I needed another tech visit in which now I had to wait until 6/25 and would be no charge to me.
5. The tech gets to the house on 6/25 and the guy explains that he only has 1 of the type of boxes I have with him but has 2 newer Xi3 boxes that would require to give up the 4th tuner in the dvr, so I can only record 3 shows and not 4, fine I said so he installed. The 2 guys were quick and very happy the tv's were all working.
6. The new bill arrives via email and states I'm being charged 39.95 for the tech visit and $79 for installation. Why on earth would I have to pay that when I was promised the free visits? They should go back to my converstions with the agents to verify this if they want. They also installed a signal booster and took a picture of the wire mess the first tech left behind when he attempted to add line splitters. I also understand that the old equipment is listed on the account and Comcast should have them by now. I sent them UPS last Thursday. The tech took the 3 bad X1 boxes with him. 
I just want to get those charges off my bill and get on with it. I have spent so much time dealing with this. Any help you can give or even forward this to someone who can make it happen. I'm sorry to hit you with all of this.
So today 7/5 I look at my account and the bill is $425... Yes my triple play runs us now about $225 a month and thats just with Starz added. Thats acceptable. I'm being told today that because it wasn't noted on the account, I have to pay for the tech visits now. They will only take off 39.95 thats noted on the account. I want the $130 removed like I was promised. The amount increased from the original 79 and 39.95. Plus The bill changed from 215.30 to 175.35 with a due date of 6/29 because of switching services I guess and now that extra 39.95 is back on the bill as well. Can they not go back to the recordings of the conversations and listen to these agents telling me what they were offering?
Please if this is being seen by supervisors, by all means call me so we can straighten this out. I was hoping that I was going to be one of the lucky ones that doesn't have problems but being a long time customer, this is totally unacceptable and you will lose us as a customer.  So if anyone can learn something from this is have the agent note everything on your account and get a copy sent to you. That will save wasted time dealing with these problems
I apologize for the bad experience you had with this, I have sent you a private message. When you get a chance please check this. We will make sure to make this right. -FC 

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    I'm having the exact same problem with my offset filter. Have you found a solution yet?
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    W. Spu

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  • What to do when installing itunes to windows vista home basic an message appears saying"there is a problem with this windows installer package.A program run as part of the setup did not finish as expected.Contact your support personnel or package vendor."

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  • Extract Pages- and the Split- not doing what I expect them to

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    Go to support.microsoft.com/fixit
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  • ITunes 10.5 Upgrade fails to Install. The Error Message is: "There is a Problem with this Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."

    When Upgrading on my laptop from iTunes 10.2.11 to 10.5.0 the message I get is: "There is a problem with this Windows Installer Package.  Aprogram run as part of the setup did not finish as expected. Contact your support personnel or pacakge vendor.

    After reading all these posts, one by one did not resolve my problem until I got the very end.  Regardless of what step would resolve your problem, these are the steps I would recomment to everyone for a what seems to be a safe and fool-proof upgrade to iTunes 10.5.
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    5, it says, "There is a problem with this Windows Installer package.  A program run as part of the setup did not finish as expected.  Contact your support personnel or package vendor."  I have Windows XP and I need help.

    After reading all these posts, one by one did not resolve my problem until I got the very end.  Regardless of what step would resolve your problem, these are the steps I would recomment to everyone for a what seems to be a safe and fool-proof upgrade to iTunes 10.5.
    1. Stand alone upgrade to the latest Quicktime version
    2. Go to control panel and "change" then select repair to the following applications in the order specified by the post on Oct 27. (Notice I skipped Quicktime because it had been upgrade manually,and Bonjour did not have a "repair" option)
    iTunes; Apple Software Update: Mobile Device Support; Apple Applications Support
    Some of these applications may not appear if they do not apply to your configuration (no iPhone, or no iPad, or other apple devices).
    Once all updated, I did not need to restart nor launch any applications, I simply went straight into the 10.5 upgrade, and where it normally got stuck, this time the installation continued for a while longer until it completed successfully.
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